[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
The app won’t work on my phone. My account information seems to have disappeared online.
Where is all my account information ? I have been a tthis for an hour trying to Dan add on and I can’t see anything familiar. Bout ready to quit publicmobile. Terrible mess and all advertising on the home page with no information for users.
overpaid my monthly payments.
i paid the first time , and on the website, it showed up as not paid, so I paid again, only to be surprised that i overpaid on the second time. Is there a way you can refund me the amount i overpaid?
Subscription
I receive "Subscription Not Activated" when trying to complete subsciption.
Cannot purchase a plan with credit card
I tried this since yesterday with multiple cards, even my friend's credit card, it looks like the system just doesn't recognize the payment at all. Then I moved to the APP on my phone and tried it, but it did not work as well with an error said it ca...
final activation
Came down to the final activation, but a window appears asking that I download the App. I do not want the App, but there seemed to be now way around it?
Cannot port my phone number out of public mobile
Hey folks, Tried to port my public mobile number to Telus and getting an error.This is what Telus customer support told me:> ON my side is only says that Port was rejected by providerIs there some automated protection turned on? I found references to...
Losing points
Have I lost all my points after switched to new public rewards, can't see it. When can I use the points to redeem?
Calls and subscription
I can't make any phone calls and make and TXT messages . They say my subscription is no longer. When I checked my account online it's active. Just wanted to know why I can't make calls or text messages.
Resolved! Adding funds
Hi everyoneI have two accounts (well 3 technically). One for myself, my son and gramma. For some reason on my son and gramma's accounts I can always add funds at any point in the month. On my own, it will only let me add with a payment voucher (ne...
Resolved! imessage
hi just recently joined public mobile yesterday. all my imessages are being sent as text. has this happened to anyone else. data works fine.
Resolved! Can't buy physical SIM anymore ?
I wanted to purchase a physical SIM card and I noticed the option is NOT available anymore in the dashboard.Why has Public Mobile removed the option?What is the current status of Public Mobile selling and shipping SIM cards? How long does it take?tha...
billing amount change
The automatic top-up on my account went from $8 to $15. Why is this? I made no changes to my account, which I have had for several years. Thank you
So many questions.
If anyone has ever been with Rogers, you know why I am switching. I am just very worried about coverage though. Our 3 older kids will be travelling through out Ontario this summer and having weak coverage in certain areas worries me, especially with ...
Reward points
Will my reward points be carried over to a new subscription plan if I change my current plan?
Resolved! Pausing subscription question
Hello,I am going to Australia for a month and I’ve read that there are 2 ways to pause the subscription: 1. Removing payment details (manual payment required to renew); and 2. Reporting phone lost or stolen via web. I believe the difference is voicem...
Having trouble transferring my phone number from Petro Canada to your services
Hello:I just subscribed to your services and proceeded to move my current phone number with you, from Petro Canada, and I received a text from you telling me that the transfer did not work. Can you please help. Thanks in advance.
Not receiving/sending text fourth day after transferring my number from Fido to Public mobile
Hello Everyone,Not receiving/sending texts, fourth day after transferring my number from Fido to Public mobile. Any help would be appreciated
Resolved! I can't update my payment information for the Subscribed Plan, who knows the reason?
I would like to update my payment information for the Subscribed Plan to another Canadian credit card, but it's not working for some reason. I'm not sure why.
Switch to points
I never got my discount on my last bill and no points for the previous month. Now my bill jumped up just over $10.00 now. edited by computergeek541: profanity removed
Don’t know email for my account
I’ve had my phone number with public mobile for over 6 years, when the online sign in service became available I asked my grandson to make me an account. He can’t remember what email he used now and I can’t sign into that account.
Subscription for new activations is better than current clients
How can I get the $21 subscription with 3G of data that is available for new activation without cancelling and reactivating under a new email? There is no one to talk to why isn’t the deals available for exiting customers??
Calls dropping
Hi All, just wondering if anyone can help me with frequent call drops, I have a iPhone XR, I have tried switching from lte to 3G but it still doesn’t work, I’ve tried shutting down and wait , pull out SIM card & then still put it back & turned phone ...
I switched to the $34 Plan but doesn’t give me 5G
Hey , I am just wondering why I am not getting any 5G data or network ?? I’m on the plan . I am wondering if it’s the SIM card I have . It’s from 2019… let me know please .
Resolved! Accessing my account without access to my old email or phone
I lost my phone over the weekend. I got locked out of my email account because I forgot my password which I need my phone number to unlock. When I try to log into my public mobile account it sends a code to my number or my email which I don't have. I...
Resolved! Code via text
I tried to change my password, and it said it sent a code. The phone number the code went to does not coincide with my phone number. How do we change this so that it uses my phone number?
Subscriptions
I changed my subscription 2 weeks ago and was supposed to take effect 2 days ago and never did. How do I switch my subscription? Help please
Resolved! New rewards/old rewards
I have been a PM client for several years. I was receiving loyalty reductions to my charges. Recently I received a message that said, "Thank you for signing up for the new rewards program." I didn't pay attention, but now I see that I have been charg...
Can I merge rewards points from old PM accounts
I have had a number of accounts with public mobile over the years and am just enquiring if it is possible to merge my loyalty and rewards into my new most recent account somehow. Public mobile really needs to add the feature to have multiple plans un...
Couldn’t finish activation
Problem occurred when activating, went to the support chat, asked me to sign in to create a work ticket, but after signing in I get a blank screen
Service is not working
I subscribed in May 19 for $34 US CANADA plan, so far I have no service at all
