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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Subscription Trouble

Why can't I get the $40/mth 30gb 5g subscription plan in my account? It only shows the $45/mth 40gb 5g and up? Please help. I'm currently subscribed on the $39/mth 20gb 4g plan. Thank you.

Visual voicemail

Is visual voicemail coming to all Public Mobile customers?https://www.iphoneincanada.ca/2023/09/18/apple-live-voicemail-public-mobile/

Anyone else find it strange?

As a consumer, we see offerings like, $25 for 1GB at 3Mbps speed, then $39 for 20GB at 100Mbps, then $45 for 40GB at 250Mbps... how come the gap is soo extreme between low tier service and high end with absolutely no middle? Would there be a service...

Call forwarding from outside the country

Hi,i forgot to activate call forwarding before traveling abroad. Is there a way to activate it remotely when the sim card is not working outside Canada? thank you.

Cannot change my payment details

Hi I want to update our credit card number , always “ saying try again later “ . I am very confused, please help to login in and change it immediately, many thanksWarm regards ,

Can't Login

Account created prior to EverSafe. Now, Can't login; Can't re-subscribe. I'm in a never ending password re-set loop. PLEASE help me login to my account. thank you.

Resolved! Password Recovery, locked out

User Locked Out after password reset and confirmation to enter gives me the User Locked Out error

Delay in Receiving My Public Mobile SIM Card

I subscribed to a plan with Public Mobile and also purchased a physical SIM card on September 7th. However, it has been quite some time, and I have yet to receive the SIM card (also,I don't know where to track the shipping progress.) Is there a recom...

Resolved! SIM an eSIM

Hi, I have an US iPhone 11 with an international physical SIM. If I get a PM eSIM will the physical SIM still work for making/receiving calls? Would like to have both numbers working at the same time. Like a dual SIM phone.

To suspend account

Can I suspend my A/c during the period I am out of country for five months. My phno is 1-###-###-####

incomplete mobile number port with no calls and sms coming

Hey, I initiated the switch to public just yesterday and while data is enabled and the internet works well, no phone calls or SMS messages are coming through, which makes it impossible to log in to the public mobile account or complete number transfe...

Resolved! Excessive usage of mobile data - while mobile data is not being used

My monthly contract renewed on Sept 10th and today (Sept 18th) I received a SMS stating that I'd used 75% of my monthly allowance. I hardly ever use mobile data - apart from Google maps location sharing. I cannot understand what can be using SO much ...

lost phone

ive lost my phone and have been locked out of account. got a new sim card and started a new account paid for first month and got a new number. phone isnt working as it wants to send a text to my old phone which is gone because its saying i have a joi...

Roaming plan for USA

I am travelling to the states this weekend (Friday to Sunday). I’m not sure if I need to buy the US Roaming Talk-Text for $15 or the US Roaming Talk-Text with 3gb data for $30. I don’t quite understand the difference/why I need the data. Can’t I use...

Can't receive phone calls or text messages

Hi, I recently switched to public mobile from Virgin mobile and I cannot seem to be able to receive texts or phone calls although I can call or send text messages. When I first transferred, i received a text message telling me there were some trouble...

US Canada Plan Questions

Can I not use pre-authorized payment to pay my bill? Are there activation fees or any other fees before I get the $50 US and Canada plan? I see only residence in Quebec can get this plan. Can residents from Ontario get this plan too?Thanks,Howie

Resolved! Son lost phone issue accessing account

My Son lost his phone in August and we can’t cancel his account or set it up with a new SIM card because he can’t access his account due to the authentication code being sent to his lost phone and not his email. Not sure what todo. We have been payi...

Resolved! Arrival of sim

I ordered a sim online on 7th September. The estimated delivery was 18th September. I haven't received my sim yet. I have contacted many executives, but they are not able to help me in this regard. Please help me with this and give me the order and t...

Resolved! Activation of simcard

Hi,I am very very very frustrated by now as I don't seem to be able to activate the sim card since days now. It keeps sending me in cirles and then it doesn't let me log in anymore to actually activate the card.Please solve this problemthank you very...

Resolved! Re: Scheduled Maintenance for EverSafe Login

Is it down here in Toronto? I amtrying to finish the purchase and activate a sim and keep ask me to finish activation or login page which I already logged in and sent an activation code to email. However when click either options it will take me to a...

Resolved! Voice and text

How do I change my plan to voice and text (no data)?

Resolved! Problem receiving text and call

I switched from Rogers to PM on Sept 5th. I have gotten a message from Rogers and replied with Yes. I received this message but I never got a call from both my phone # and alternate phone #:Hey, it's Public Mobile. We're having trouble transferring y...

overcharge

I have a charge from my bank account that is not my monthly subscription. How do I find out what it is and get a refund?

Resolved! Buying a new publick mobile SIM number

Hi, I would like to buy a new publick mobile SIM for my spouseHow can I order it ? please, advise. Thanks,

Resolved! requesting a SIM card with the same number

Hi, My public mobile SIM is damaged. I would like to change my SIM but without having a new number. How can I do that ? please advice ? thanks in advance.

Resolved! Re: Scheduled Maintenance for EverSafe Login

I don't use the previous number. Why does the system need to send the confirm information to it?16:36The system only wants to let me do "When I select the "Resend code". This system displays the same "You are logging in from an unknow device To confi...

Add-on misery

Merged threads

Can't get my OTP

It is sending the code to a wrong number. I don't have my account set up yet. I was never able to log in thanks to the wrong nubmer for OTP... Please help!!

Resolved! esim

I plan on getting a new iPhone 15 to replace my 11 which has an esim for PM. If I purchase an esim for the 15 (as that is the only option) what is the process to transfer my current phone number to the new PM esim?

Resolved! Compatible phones

I was told I needed a new phone that is compatible with the network and I was given a list: https://www.publicmobile.ca/en/on/get-help/articles/volteI need to know what "EWB3 and Above means in Samsung S21 FE 5G (EWB3 & above)I can't seem to find tha...

Community

Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Subscription Trouble

Visual voicemail

Anyone else find it strange?

Call forwarding from outside the country

Cannot change my payment details

Can't Login

Resolved! Password Recovery, locked out

Delay in Receiving My Public Mobile SIM Card

Resolved! SIM an eSIM

To suspend account

incomplete mobile number port with no calls and sms coming

Resolved! Excessive usage of mobile data - while mobile data is not being used

lost phone

Roaming plan for USA

Can't receive phone calls or text messages

US Canada Plan Questions

Resolved! Son lost phone issue accessing account

Resolved! Arrival of sim

Resolved! Activation of simcard

Resolved! Re: Scheduled Maintenance for EverSafe Login

Resolved! Voice and text

Resolved! Problem receiving text and call

overcharge

Resolved! Buying a new publick mobile SIM number

Resolved! requesting a SIM card with the same number

Resolved! Re: Scheduled Maintenance for EverSafe Login

Add-on misery

Can't get my OTP

Resolved! esim

Resolved! Compatible phones

Changing phones with eSIM

Help Needed: Switching Plans for U.S. Trip

Making Calls and Sending Text Messages

Pre-payment

Why is my data not working?