Lost phone

[Kate012]

To: CS Agent

I have urgent request, please open ticket for me. 

I lost my phone and cannot access my account to report lost phone. The gmail email (+multiple account) I used previously is now invalid.

I would like to change my account email address. 
Also, I have new PM SIM card, please transfer my existing PM cell number / plan/ rewards to new SIM  card.  Note, I am NOT activating SIM card. 

[Kate012]

Thank you hTideGnow for directing me to CS Agent!

I spent a couple of days trying to figure out if I will ever have direct contact with cs agent.

Since then they have been very responsive and still assisting me with access to my account again. 

[hTideGnow · Accepted solution]

hi @Kate012 you need to submit ticket with CS agent here by direct message 

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437