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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Terrible first experience

I had a sim issue where my eSIM was stuck on activating and it was saying no sim when scanning the QR code. My number already transferred to public so now I’m stuck w no phone. The support said the only way is to order a physical sim which will take ...

Subscribe - Shawn

How do I know if I am subscribed or not?to the $34 a month (BlackFriday) salegetting help here has been difficult

Phone number can’t receive calls from Toronto.

anybody who tries to call me from Toronto, for example 416, 647. It sends it straight to voicemail and says “out of service”. Please help me with this issue if you can. Thanks

Text message offer from PM

Hi,I received a text message from PM offering $34/month for 20 GB at 5G speed and I replied 'YES'. I log into my account the next day and I don't see 'Upcoming Plan Change. The same offer is available publicly. Can I change the plan myself after r...

Need to resend the request for porting number

@CS_Agent, I missed the text from my current provider to reply yes within the 90 minutes time frame for the transfer request. The first request was canceled. Replied 1 to the message from public mobile to reinitiate the request. It’s been two hours b...

Fongo to PM

Hi,I just signed up for PM yesterday and requested to transfer my Fongo world number to PM.It is announced that the treatment lasts between 2 and 5 hours, but it still does not work.

Number issue

Hi there community memebers,so I used to have a public mobile phone number since I had the phone number off for a long while without activating it again, it automatically deleted so I bought a new SIM card from public mobile and activated a new numbe...

Resolved! Refund

How to get refund was charged Mutiple times when trying to activate a new line please advise

Resolved! 5G subacription

Hi CS AgentI would like to change my current subscription plan to the Black Friday special of 5G $34/month plan but I don’t have a 5G phone, will I still be able to subscribe to it and connect to the cell network?thank you!

Resolved! Provided incorrect IMEI number

How do I correct the wrong IMEI number provided while setting up

Data not working

Switched plans yesterday. Today data is not working. Same phone. Only difference is the plan.Impossibly to get an agent or online help.Any ideas?

Resolved! How to cancel plan change?

I recently changed my public mobile plan to a 5G data plan. However I didn’t check to see if my phone was 5G capable and it is not. The plan change will take affect starting my next billing cycle. I’ve seen some people online saying that you can canc...

Help with deciding on Roaming options for a Canadian doing a USA road trip

Just upgraded to a 20 GB 5G plan active as of December. Planning a road trip from Winnipeg down into the Southwest US. How do I get 2-4 weeks, calling and data coverage while I'm in the US? Steve (67yrs) Manitoba

Resolved! New promotions (Black Friday)

Hi Everyone,If you are on an old rewards program, will you be able to keep those rewards by switching to a black Friday 5G promo plan?mixxim

When will I be able to use my phone

@CS_Agent the credit card that I had registered for payment had to be canceled due to fraudulent activity. This morning, I lost service but I have since updated my account with my new credit card. When can I get my service back? I have A COPY of my...

Giving away

I have an account with 12.75 rewards 15 dollar plan15 dollars to redeem 4 gigs of data 500 long distance minutes in just want to give it to someone who needs a reasonable account received a text to upgrade from 5213 upgrade to 25 dollar 5 gig a month...

Resolved! Accepted Offer doesn’t show on my account

I received this message and replied to YES, but this offer does not show on my account.“Public Mobile here. Our apology for the error in our previous message. Here are the correct offer details.Get 5GB of data at 3G speeds of up to 3MBPS for only $25...

Haven't received my Sim Card

It's been over 2 weeks and haven't received my Sim Card in the mail. I've tried to submit a ticket a few time and keeps saying there's an error and tried to send it direct to an agent and got the same thing error if anyone can help that would be grea...

Porting Number

Hi, I am looking to sign up with public mobile and when I add the the plan I would like to get to my cart it asks directly for my payment.How do I port over a number will it be after this screen? I don't want to put my details in yet until I'm sure I...

Resolved! Number Porting not Completed

Can you get someone to resend me the number porting message? I tried porting from fido on thursday night but it still has not switched over.

Resolved! Plans

So I am switching to a new plan on renewal date but I can’t see it the new one that I am changing to now I am unsure is there anyway of seeing what I am changing to thanks

Resolved! No internet connection on data and can not send it receive pictures or video

Hi, I had to reset my phone and like a dummy I forgot to screen shot my settings for data. I only can use the internet on wifi.I also since resetting my phone I can not send or receive pictures in lest both parties have RCS. Tha is for any help I can...

Resolved! Forget add referral code during registration.

Hi,I forgot to add my friend's referral code to my registration 15 minutes ago. Is there any way to add it into my account? just don't want to see his sad face. The referral code is xxxxx. Edit by Dunkman

"click here to submit ticket" does not work

"click here to submit ticket" does not work. Any suggestions besides re-starting, rebotting, clear cash. My phone keeps dropping phone calls and this is why i need to get a ticket started.

port sms message

i made the mistake of not having my old sim in the phone while porting so i did not get the port sms message to finish the transfer and it has been over 90 mins, is there anyway i can trigger the transfer sms again? without waiting for a cs agent

Resolved! Overcharged when switching to 20gig 5g Black Friday plan

I just changed my subscription to the 20 gig $34 Black Friday offer from what I had - 30gig at #44. It charged me $39.10, meaning it did not take my loyalty, friends, etc. discount in to consideration. Looking at payments due Dec 18th, those are take...

Resolved! Unable to activate eSIM

Hi, I am a new customer, trying to activate eSIM, keeps giving me an error message, when I try to submit a ticket I get an error message for that. How am I supposed to get help? I have cleared my browser history and refreshed as suggested. Very f...

Eversafe

Ever since Public switched to Eversafe, the system is slow. It takes an unreasonable amount of time to download. I wonder if the IT is aware of it and what do they plan to do to improve the situation

Resolved! eSIM Activation Failed and I Can’t Submit a Ticket

I’m trying to transfer my number from Virgin to Public. I have already received and confirmed that I want to transfer my number but when I tried to activate the eSIM, activation failed and told me to contact support. I’ve scanned the QR code and acti...

Resolved! These plans offer both many GB of data AND very slow data? I'm confused.

Apologies if this is a stupid question. I'm slated to transfer to a 50GB plan upon my next renewal, and reading the details of the plan, it offers 50GB over 5G and unlimited over 250MB? It confuses me that these plans offer both.So before the new pla...

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