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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

How to generate a ticket for overcharge in bill?

I'd like to ask why I was over charged on my latest bill? How to contact the proper dept? Thx.

Resolved! e-sim activation on arrival or purchase?

G'day folks,I'm travelling to Canada next week and am looking for a local service. I'd like to pre purchase an e-sim but can't seem to find any information regarding the activation. Is it from the date of purchase, or connection to the network upon a...

Re: Something went wrong during account activation

Wtf. I have same issue with my iPhone 17. Customer service can’t do any thing. Just message back and forth and can’t solve the problem with connection, after buying new ESIM, installing and activating done, my phone had SOS and no service. If you...

Why does my credit card show two identical charges for Public Mobile for Nov 4?

Subject says it all, I see two charges for Public Mobile for Nov 4 both in the amount $39.71. Is this expected? I have been a Public Mobile customer for 6 years.

My ACCOUNT

I cannot log in to my account to pay my bills.

Resolved! Referral Credit update

Hello,Good afternoon.I'm a new client and activated my subscription on Nov 08, 2025.During the activation process, I entered the referral code I received from my friend.I am wondering when I will see the referral credit in my account.Enjoy your furry...

Something went wrong during account activation

Something went wrong during activating my account while transferring my existing number from Rogers. Please help!

No SMS after transferring account

I can send or receive sms messages. Toggled messages on and off. Updated software. Rebooted. No luck so it’s something on Public Mobile’s side. How do I contact support? And not via a method which requires verification via sms!!!

Resolved! Account access

Hi when i log into the public mobile app on the first page its asking me to choose a plan instead of accessing my account which I already have for few years

Reactivate my account

I bought a new SIM card after losing my phone. Now that I have resume my services it doesn't work

eSIM won't download

I'm trying to transfer my number from another carrier. I've gone through all the steps to activate my PM account, but the final step of downloading the eSIM doesn't work. The PM instructions for solving this problem are to use another device to log i...

Resolved! About Resume Services

Hello,I have a question about Resume Services.When the system says: due to the expiration of your subscription. (I forgot to pay for the next month fee.)If your services are on hold for more than 90 days, your account will be closed permanently and y...

Urgent Billing inquiry, double charge

Dear Public Mobile Customer Support Agent,I am writing to inquire about a recent double charge that occurred on my account when I upgraded my plan.On October 17, I was charged $15.00 for my current plan renewal. Shortly after, I upgraded my service t...

Resolved! Not Registered on Network

2 phones, 2 seperate accounts. Not Registered on Network at home, Okanangan Falls.The wife went to the store 1 km away and the phone connected and worked. When she came back home, it no longer works. I'm at home and mine did not work during this time...

How to transfer Public Mobile account from old android phone to a new one?

Mexican Service

Anyone who’s been to Mexico ever get service to work? I was in Cancun and it connected to LTE with a couple bars but nothing would load. I was flying in and out so only tried for about an hour.

Re: Baja Mexico

Hi there, When you are in Mexico and you call the USA or Canada, do you need to dial long distance? How does it work for people calling you from the USA or Canada to Mexico? Do they have to dial long distance and pay long distance? What about your on...

Can't log into Public Mobile app

I set up my subscription on my computer and installed the PM app. But I can't log into the app, so I can't proceed.My goal is to port in my old number.

Payment

Is there an issue with why the top vouchers don’t work as I tried and none I did get 25.00 it I needed another and no luck

Resolved! Activation issue

I completed my online application and paid the required amount. I have not received an activation code.

Serivce broken?

There's low and no service in ok falls, BC...

New Account and New Service

I'm brand new to the platform. I purchased a physical sim yesterday in order to create a new account and subscribe to a new service. I went through the process of creating a new account with eversafe. I was then able to enter the numbers for my SIM c...

App does not open?

App will not open

current subscription

On Oct 25th I redeemed $40.00 in reward points to be applied to my next subscription renewal. However, today, I noticed that I was CHARGED $45.20 on Nov 9th. That's 15 days in advance of the subscription renewal that I redeemed $40.00 in reward point...

Number is not assigned

When someone calls me it says number is not assigned like 50 percent of the times.

Creating an Account outside of Canada

I tried creating an account for my wife while in the US and the platform will not accept my credit cards. Has anyone else experienced this?

I cannot call out or receive calls.Is there a problem in my area?

No Transfer Text

When setting up the transfer of my number to Public, I didn't receive a text from Bell to authorize the movement within the 5 hours. I didn't receive one at all. Now I have 2 networks showing on my phone. I don't want to remove my old SIM card until ...

2 factor authentication

I lost my phone and my monthly subscription ran out the following day. I need to confirm my identity, but it’s sending the verification code to my phone number which I obviously don’t have access to. I currently have a new phone and am trying to pur...

I need to speak to customer service about being over charged

Please contact me with a support email.

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