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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Can’t activate esim

Registered over 18 hours ago, and followed all steps, but get an error saying “can’t activate eSIM”. Can receive incoming texts & calls, but can’t send outgoing texts or calls.

account says unauthorize.

cant sign into account it says unauthorize everytime i go to sign in. this has happen multiple times now im gonna leave public mobile if i dont get help and have this fixed once and for all.

Resolved! If I buy two $20 bill credits (total $40 value) to pay $22/month fee does it carry over to 2nd month

If I buy two $20 bill credits (total $40 value) to pay my $22/month fee does the second bill credit carry over to next month?That way next month I will have $18 left on the 2nd $20 bill credit so that the 2nd month is $4 to pay?Or does my second $20 ...

can no receive voice or texts

new account.Can not receive voice or texts .Therefore can not receive sucurity code by text. Therefor can not log in to my account

Resolved! Placing an overseas call

Why am I getting that the number is invalid when I tried to make an overseas call to area code "246"

What cant i make or receive calls

Lost sim card

I lost my SIM card while traveling. I bought a new one but when I’m on the app and press change SIM card it asks me to confirm my identity with a code send to my phone number. I can’t receive that because I lost my sim. The only option on the screen ...

Resolved! new iPhone

how to switch my sim card to the new iPhone which is eSIM only

Cancelled service refund

Hi please provide me with a refund minus the 4 days of Public Mobile service that I used. I joined on December 15/2025 and ported my number to Koodo on December 19/2025.

expiry date

hello everyone, if my current subcription cycle is Nov 29- Dec 29 2025 can I use the service on Dec 29 till midnight?thanks for you help.

Account Activation

Please activate my account by Auto payment card

Trying to register

Hello I am trying to subscribe and it’s not working. I think my problem is that I’m with Rodgers and have an 11 digit account number and you are looking for 9 numbers. Please help

Vacation hold on my plan

I need to apply vacation hold on my policy

Cant make calls - No payment option available on app

I have no payment option available on app. The subscription was set to renew on Dec 28, 2025. I updated the payment method but I dont see a way to manually make a payment in the app.When I make a call, automated machine says you dont have an active a...

Double charged

Hello i hope all is well I was double charged! Said it didnt go thru then it did it again and changed my card twice.

I up date my data and I can't text any one on messenger

eSIM transfer

How do I transfer an eSIM to another phone

Return offers.

Hi,I switched plans to Bell and I got a return offer from Public Mobile. As an idiot, when I left I had 66$ sitting in my account. (through Points). Will I still have these points? I never deleted my account but when I try to log in it doesn't let me...

Brawl stars (fast mobile games) lagging on 5G or LTE

I recently switched over from Fido to Public Mobile, and noticed that whenever I play Brawl Stars (a live action mobile game), the game lags like crazy. I tried both 5G and switching to LTE, restarted the phone, but the same issue persists. I did Ook...

Referral code

I’ve received a referral code via the link. When I hit the link I was told $10 credit would be applied automatically. However, it didn’t apply. Could you please help me in this regard?

activating more than 1 phone

how do I activate more than 1 phone? do i have to order 3 seperate e sims and 1 sim card?

Resolved! Buying an eSIM with the same plan as current

I am trying to switch from a physical SIM to an eSIM. I understand that you must purchase a SIM and when doing so you will have the option to make it an eSIM. However, the option for my current plan is not available to purchase. Do I have to uns...

Service not working

I subscribed in public mobile. But service is not working

Phone service not working after installing new esim

I recent arrived back to Canada and found my plan on SOS.I asked the chatbot and it said I might have deleted my esim. I purchased a new esim for $5 and still found I was having issues (my data shows 5G + signal bars but I can't access internet at al...

Resolved! No service this morning

I have no service this morning. I tried every thing, toggling on and off airplane mode, restarting the phone, disabling data from the settings,…But there is nothing I can do that will bring the service back. I am stuck in SOS call mode.What is there ...

Resolved! SIM card Q?

Hi, I have eSim in my phone and wonder if I can order a physical SIM card to be able to use in my other phone in case I misplace my esim phone; ie have two points of access to my subscription eSim and SIM? Thx in advance! PM101

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