Community

Phone or SMS log from March 2025

Hi, I am desperately looking for a number from 4-5 months ago. Any chances of PM keeping a log of the numbers I called or texted from back in March?Thanks.

Wi-fi calling

How do I turn on wi-fi calling on my IPhone 14 ? Does public mobile support wi-fi calling ? 

No service

Phone cannot seem to connect to the network while on our vacation in Vancouver and I’ve done all the things 

Switch to a lower plan

I'm currently on lowest plan and want to get us can mex plan for my upcoming trip, once done can I go back to my old plan?  

Puk code for another sim card

How can to get the puk code for the SIM card for number xxxxxxx ?

cannot make calls from US on current plan?

Hi I checked my plan before I left for the US and it has free calling and yet I cannot make any calls back to Canada or otherwise. Please advise how to fix this because I will be here for 4 months and need calling ability. Thanks

replace the SIM card

hi there,my daughter is also a customer of Public Mobile. she recently lost her phone.  she bought a new SIM card and try to activate it with her existing phone number.  she is not able to log in to her portal because she can not receive a code by th...

Coverage in Alaska

Recommending public mobile to a friend, but wondering what the coverage is like in Alaska. Any suggestions?

my regular credit card monthly payment wasn't processed and my account is on hold.

No problems with my credit card which has been used for regular monthly payments forever.Payment is due today and account won't even process a one time payment to take my account off holdThey seem to think that I want to change my plan which I don't ...

redeem rewards

how can i redeem my awards now or apply it to my account there is no instructions on how to do it 

My account

Need to update my credit card info.  I go to my account and it jeeps asking to resume adding a subscription 

$15 plan update enhanced to 500 mb or 1 g

I have had $15  250 mb data plan since 2019. Is it true the public is offering 500 or 1 g data to the $15 plan at no charge. How di i get it ? 

Not receiving calls while out of province

I have a MB phone number. I'm currently in BC. When local numbers from BC try to call me they receive a message "We're sorry, your call cannot be completed as dialed, please call your operator for assistance."This is with dialing 1 before the number....

Using data in united states

If I get the $30 plan with 20gb that says data for Canada/us, does this mean I can use data in us and not be charged roaming fees or any other fees than my normal monthly subscription?

I need some help vetting account number

i have had sometechnical  difficulty recently and was forced to change providers .   However the transfer is being problematic and tbey asked for my public account number to create a request. Can someone help me with this? 

accessing my account

I am long time user of public mobile. I don't remember my account or email I used. Need any assistant please

Travel

Hi I’m going to be travelling to Sri Lanka and India. I would like to put my account on suspension at that timeCan you please explain to me how to do that and if there are reduced charges? I will be gone for almost 2 months @links to members

outbound calls

Calling local number, does not go through, says I do not have US coveerage 

sim card

I set up Public Mobile on July 24 thinking the SIM card would arrive in 2 business days (which your site said)  We are going on vacation leaving Aug 6 and the SIM card has not arrived yet.  I have already paid for this service and now we will not be ...

How do I downgrade to the $15 plan if they don't offer it when I select "Change Plan"?

Payment

My phone is shut off. Forgot PIN to make payment. 

Referral discount

I ported my number to PM, there was a referral discount of $25. I was told first it will be adjusted in the first bill. It was not done. Then I was advised I will get $10 discount on the next bill and $15 on the third.I received $10 discount on the s...

Bahamas

Contemplating a trip to the Bahamas later this year & currently have CAN - USA - MEX plan @ 35.00 per month. What, if anything needs to be done to get service in Bahamas?

Re: payment refund-no sim card, not use

I’m looking to get a refund due to service issues a poor connectivity. Calls are constantly dropping and I have 1-0 bars … I’m in the heart of my city where the coverage map shows I should get 5g but I don’t. After two months of this nonsense I want ...

my account login

I cannot login with my registered account nor with my mobile number. need to check account details and e- sim.  

Can't update my account address

Trying to update my address and I keep getting a message that the address is not valid.  The new address is in exactly the same format as my previous address, i.e. [Street Number], [Direction Street], [City], [Province], [Postal Code].  Weird that th...

Cancel my plan

I want to cancel my plan due to moving to another country. Can I cancel it as soon as possible before the next payment?