Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I am trying to log into my MyAccount that has my phone number connected, but I do not have access to the email used when creating the account and whenever I try to log in and press 'forgot email' it sends a reset link to the email I DO NOT have acces...
I just referred my dad to PM. In the middle of setting up the account, I ran into some problems. So now I can see my dad new account said activated. but the porting number still not port to PM yet, I want to port from Fongo to PM
Do all the current subscriptions come with the calling features? Some have them listed and some do not. (Voicemail, call display etc)
I am trying to change my credit card info but the web page is sending me to a renew subscription page where there is no access to an option to 'continue with previous plan', nor is there an option "log in to the Public Mobile website and navigate to ...
Hello, I have been trying to login to my account but it keeps loading since morning. Im able to connect to my community but my account. anybody any idea ?
Can not dail through on a 1800 number or says call failed. Why?
I am in North Carolina and for some reason my calls are not working but I can send and receive text messages
Suddenly my mms stopped working - I didn't make any changes it just stopped working yesterday and I have to resend as sms. (Resend as MMS is locked) I read a few threads that said the apn name is case sensitive, mine is in lower case, but it is gre...
My friend wants to login to his account, but can't get in due to it asking first for code to be sent to email. Then, once that goes thru, wants a 6 digit code from phone number, the number he is unable to use
Hello, I spoke with ANA on chat that recommended I send a message here as she didn't have the available tools to help me. I live in Windsor, Ontario and I'm going to be working for a Calgary company. I need a Calgary area code (587) but ANA said I wo...
I tried to make a payment and I don't know why is not working, I gonna need a phone number to call you please.
Hi All:I looked through previous posts but didn't quite come across the answer I was looking for. I realise there's no cell service in Europe with PM so I plan to add an eSIM or pSIM to my phone (along with possibly keeping the physical PM sim in). ...
I have not yet activated my SIM card. Does my plan start on my Activation date, the purchase date of or ordering my card, or the delivery date of my card?
My subscription just renewed and can't use data anymore but my plan should gimme 6gig , anyway someone can look into that , or anyone know what happening it's alway worked very well before.
Hello, I made a purchase online by mistake for my phone and I am looking to get it cancelled and refunded. I was not purchasing it today. Please help, Sarah W.
I submitted a request to port my current phone number (...-...-....) to this account yesterday. I am currently on virgin. When can I expect this to be completed? When I switched _to_ virgin 2 years ago it only took a few minutes to complete the po...
I have tried for two days to activate my account. Success with public Mobile success it seems with the community but I am unable to use my phone because eversafe blocks me. Multiple attempts with codes sent have failed. How do you correct this or jus...
It has been more than a week since I requested and paid for a SIM card for my Galaxy 8 phone, but so far nothing has arrived. I have moved since my last contact with Public Mobile so my mailing address has changed and I am wondering if the SIM card w...
I just transferred my phone number to a different company. Does that automatically cancel my account and subscription with public mobile?
I went to the Apple Store to buy a new phone and the person helping me had me erase my current phone including the eSIM. Now I am stuck with a non working phone, I cannot login to Apple ID on it as the 2FA uses the phone number from the eSIM and I ca...
Hey I live in Canada and am visiting los angles for a few days When I landed public mobile sent me a message to get US data roaming add oni bought it with 3gb of data nothings happening Thanks in advance
Hi, Been with Public a few months so far and it’s great! My question is… all of a sudden I cannot get into the Public Mobile App on my IPhone. Seems frozen or stuck on the login page. The app works great on my IPad!Has anyone else seen this? I era...
i bought a subscription to PM but couldn't figure out how to work the esim so I went to a telus store to try and fix it but they couldn't. i have already transferred my phone number from my old carrier to the PM account. i ended up buying a new subsc...
My current phone plan has"data within Canada, the US and Mexico at 5G speed.""Unlimited Canada, UE and mexico wide minutes and messaging plus unlimited international text and picture messaging". I have never previously had a phone plan I didn't have ...
Does anyone know if this phone would be compatible with the Public Mobile Service? Thank you.
I tried ordering a public mobile SIM card on my phone with two different browsers. I tried two different browsers on my computer. Every time I tried it said, "Invalid address". I know what my address is, it is not invalid. I don't live in some far of...
Hi, I was hoping to transfer my old phone number from my old service provider (Bell). When entering the number on the app (Step 5: Transfer) a notification appears “Invalid Phone Number”.I would appreciate any help anyone can provide.
So I am caught in the matrix. I got a sim,.did all the things as per instructions, but when I try to connect to the network, I am being sent a verification code to the new number,.which doesn't work. So now, even though I have been able to submit tic...
I would like to get a second (new) phone number for my iPhone.I’m in Manitoba which has 3 area codes assigned, but I would like a 204 area code number. Is there a way to see what numbers are available with a 204 area code?
i just purchased a us-canada plan and my iphone 14+ continues of verify my imessage phone number. i cannot send messages via imessage using my cell number
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