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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 25739 Views
  • 136 replies
  • 35 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 37443 Views
  • 185 replies
  • 29 Bravos

Full Refund

How can you get a full refund considering it hasn't worked from the start?

Kusky by Great Neighbour / Super Voisin
  • 305 Views
  • 2 replies
  • 1 Bravos

Transfering my PM subscription to Freedom

transfering my subscription from PM to Freedom Mobile want to transfer my old phone number to new carrier (freedom mobile) but i did not receive SMS confirmation 

Melita by Great Neighbour / Super Voisin
  • 362 Views
  • 3 replies
  • 0 Bravos

(Error Code: XXX) once trying to activate a sim card

Hi There; I am receiving a wired code of (Error Code: XXX) when I am trying to activate a SIM card.I had an account in the past and am trying to use it again to activate my old SIM card. That would be great if you could assist. Thank youKasra

Kasra1 by Great Neighbour / Super Voisin
  • 19048 Views
  • 2 replies
  • 0 Bravos

iMessage not activating

I verified and my number has been ported correctly however my iMessage will not activate or verify. I am also unable to receive SMS. Is there a solution for this? 

AdamPP by Great Neighbour / Super Voisin
  • 308 Views
  • 2 replies
  • 0 Bravos

Resolved! Monthly subscription

I paid my monthly subscription but my card is charged twice while my mobli account shows only one time payment,why

Changezi by Great Neighbour / Super Voisin
  • 326 Views
  • 3 replies
  • 0 Bravos

Resolved! E sim

Hi I have my sim but my network only says lucky or Telus not public mobile

Plss by Great Citizen / Super Citoyen
  • 1476 Views
  • 28 replies
  • 0 Bravos

Jrman account

I want to cancel my jrman account as it would not work to transfer my Sim card over. And so I made another Gmail account and I am hoping it went through OK.

Junebug2 by Good Citizen / Bon Citoyen
  • 472 Views
  • 5 replies
  • 1 Bravos

Hello please help asap it's been 24 hours

I got resolved for app store issue from this community,  now only thing is on my dad's iPhone xr this e sim is not activated , tried everything We have a new number, e sim downloaded on his I phone I paid from my public mobile account, my credit card...

Nkau007 by Great Neighbour / Super Voisin
  • 426 Views
  • 3 replies
  • 0 Bravos

Are CS agents AI chatbots?

Serious question. I’m chatting with a CS agent and they keep repeating the same thing. Very bot like scripted responses. Doesn’t answer my questions.  Just repeats the same useless information each time.  Anyone else have the same experience? Starts ...

Captn001 by Good Citizen / Bon Citoyen
  • 593 Views
  • 6 replies
  • 0 Bravos

Resolved! Change from 34 to 15

Can I change my plan from 34 per month to 15 per month and then after a few months return to 34 a month.   im not sure which plan is right for me and my first days with PM was really a comedy of errors to get my number ported  finally ported today 

Cregdt by Good Citizen / Bon Citoyen
  • 730 Views
  • 7 replies
  • 0 Bravos

US add-on not processing properly

US add-on not processing properlyWe are travelling in the US  We are attempting to update our US add-on's online.  It seems to go through- however when we check the overview of our account the add-on's have not been applied.Please help. 

Greenbox by Great Neighbour / Super Voisin
  • 310 Views
  • 3 replies
  • 0 Bravos

Resolved! Earned 10 dollars

I saw in my account I have a 10 dollar value available.  I assume it’s the referral bonus I got to open this new service.  How do I use the 10 or what is it for?

Cregdt by Good Citizen / Bon Citoyen
  • 345 Views
  • 3 replies
  • 1 Bravos

I can't be the only one!!

Is anyone else having problems with PM??  Seems every month there's a new problem and God forbid if you want to use your phone in the USA.  They take your money but you have to Fight every time to get your service to work. The WORST

SnowShat by Great Neighbour / Super Voisin
  • 291 Views
  • 2 replies
  • 0 Bravos

Cant send messages - Telus Error 0

trying to send text messages but they wont go through, keep on getting Telus Error 0 I reset my network settings and this issue still persists

Cav by Great Neighbour / Super Voisin
  • 623 Views
  • 3 replies
  • 0 Bravos

Resolved! Help - New Account but Can't Login

I setup my account no problem on my Google Pixel.  I then tried to setup my wife's iPhone 11.  Diring the process I confirmed the transfer of account, but it never worked, the number stayed with the old sim and therefore could not receive a text mess...

bkennedype by Good Citizen / Bon Citoyen
  • 946 Views
  • 9 replies
  • 0 Bravos

locked out

i need to get my account unlocked. we had the same issue with my dads account andbit got resolved by excalating it to I T. ...

josephmezin by Great Neighbour / Super Voisin
  • 276 Views
  • 2 replies
  • 0 Bravos

Replacing a SIM card

My wife's phone cannot text or call as she has no cell service. The service is okay here as I have the same phone, same provider, at the same location and my phone works okay. Her phone worked ok for the past 2 yearsWe have purchased a new SIM card b...

DennisPysyk by Great Neighbour / Super Voisin
  • 463 Views
  • 4 replies
  • 0 Bravos

I cannot send or receive text messages.

I ported a number to public mobile yesterday from Sasktel. The port is complete. I can make calls on the number. I cannot send or receive text messages. @ Support please help. 

lunde20b by Great Neighbour / Super Voisin
  • 519 Views
  • 3 replies
  • 2 Bravos

Voicemail, 1 866 numbers, and dialing 1 in front of local numbers

These three issues have come up for me in the last year.1. My phone rings and rings and will not go to voicemail even though I have recorded a greeting2. I tried calling my insurance company (a 1 866 number) and it would not go through, but works per...

mari63 by Great Neighbour / Super Voisin
  • 270 Views
  • 1 replies
  • 0 Bravos

Kepad dosent work in voicemail

My phone works for everything, but recently i cant get my voice messages. The keypad dosent work at all. I restarted my phone -- still not working.

heatherc1 by Great Neighbour / Super Voisin
  • 258 Views
  • 2 replies
  • 0 Bravos

overcharge

I am still waiting for you reply on my inquiry on the overcharge of one month payment ($38) on April 1. We had changed our plan to the Canada/US plan and you have charged us (my number and my husband's number) for $44 each on April 1. Thus you have c...

annmok by Great Neighbour / Super Voisin
  • 365 Views
  • 3 replies
  • 0 Bravos

Resolved! Not able to send pictures any more.

Hi for the past month or so my phone and my husbands phone have been able to recieve pictures but we are not able to send pictures. We both have data attached to our phones but can't send photo's.  Why did it work before and now all of a sudden both ...

tg7 by Great Neighbour / Super Voisin
  • 358 Views
  • 1 replies
  • 0 Bravos

Resolved! Activation Not Working

Trying to transfer to Public Mobile, got to step 6, but it won’t activate.  Had this same issue with my daughter’s phone last fall and a Public Mobile rep said the issue was on their end.  Now, I can’t get in touch with Public mobile to fix the issue...

MelissaCV by Great Neighbour / Super Voisin
  • 331 Views
  • 2 replies
  • 0 Bravos
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