[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Resolved! Service is in unauthorized
I made a payment using a 40 dollar voucher put it on my account with 3 dollar credit left after subscription. How is it I'm being punished for no reason and if I'm not allowed to have service at what point is it theft by public mobile
Transferred a Physical sim to Esim and now no Mobile data
Recently bought a new iphone 17 pro that doesn’t take physical sim card, so I switched mine to an Esim and installed it now my mobile data is not working.Tried restarting the phone, toggle airplane mode, waited over 24 hours to see if its gunna work ...
Public Mobile
How do you contact Public Mobile, my daughter's phone service is not working, her phone has a medical device app that HAS to work. Public Mobile is not calling me back, despite having two submitted tickets.
Data plan
If I use my data in the US will I be charged extra or does my Can, US, and MEX plan be covered. Thanks,
Resolved! Porting phone number fron Lucky to public
In a phone / voice conversation with the Lucky service rep I was told to ask you( Public Mobile) to request to port my phone number from Lucky to Public And to let me know when this has been done. I am then to phone lucky( I have their phone number)...
How to get a porting code to transfer my current number
My service expired a few days ago, I need a porting code to transfer my number over to a different provider. How do I get this
Login before purchase
Is there a way to require a login or verification before a purchase is authorized?
Transfering my number to another provider
I want to know my account number to be able to change my provider
Payment
Please delete. Posted by mistake.
iMessage group chat not working on iPhone 17
Hi everyone, I had followed the instructions I saw on Apple’s website but could not get access to iMessage group chat. I have an eSIM I ordered from public mobile and my messages are working.can someone please help?
Resolved! I need help from A CS_Agent
I asked agents to change my email address no when I login it shows pick plan like an account activation they said my account is linked to my email, but it does not and now they will not respond to me and I do not have a working pin so I have no way t...
PUK number for a locked SIM
I locked myself out of my SIM card by putting in 3 wrong answers . Now I would need a PUK code please
Submitted new contract but was told I received a ticket
what do I do . I payed for a contract and new SIM and it went threw but I have a ticket
cancel subscription before account activation
I wish to cancel my Public Mobile subscription. I have not activated the account so I need Customer Support assistance.
Does this count as roaming?
Hello everyone, sorry, newbie here. I have a Canada Wide plan and was thinking to change to the Canada-US plan. Benefits are 10GB Data within Canada and the US at 5G Speed up to 250 MbpsUnlimited Canada & US minutes and messaging plus unlimited inter...
SIM card number wrong
Purchased a Public Mobile SIM from Amazon. Attempting to register shows invalid number.
getting busy signal when in US and trying to call
I have US/Canada plan. When opening phone - trying to call - network gets selected AT&T and I immediately getting busy signal when trying calling any number. Data is working but calls are not whether I am on wifi or not. What should be done? Using an...
Resolved! Can't open original account
I wanted to setup second phone but used same email as first account not that account is messed up can't access it and second phone I got billed subscription and sim card upon ordering under same account when received sim for second phone had to creat...
Should I roaming on if I am in USA?
Hi everyone! I turn off my ripening and I can’t able to send a message if I don’t have a wifi on ? I have a USA plan included on my account. I was wondering if I turn it on then I get another charge for that?anyone help?
email ads
stop sending me email ads on my phone
Sim not arrived
Hello I ordered a physical sim about 5 months ago and have not recieved it therefore i have not activated my plan. I am wondering if theres a way i can change it to esim? Thanks
Cannot call 1-800 numbers
I amhaving this same issue and just submitted a ticket but the ticket did not allow me to advise it was outgoing 1-800 numbers only.
Cannot call 1-800 numbers
I have unlimited Canada/US/Mexico I cannot call 1-800 numbers. I used to be able to call but since last week or so, cannot call toll free numbers. I tried to reboot my phone, I tried calling without the 1, and still the same. Please help
Resolved! [Urgent] Data is not working
I'm having the exact same problems as this: https://productioncommunity.publicmobile.ca/t5/Get-Support/Urgent-Data-is-not-working/td-p/1375476 I was out of country and switched back to my Public Mobile eSIM. My mobile data isn’t working, even though...
Resolved! Dual PM e-SIM on iPhone
@CS_Agent I have created a second Public Mobile account (to facilitate two e-SIMs for two Canadian numbers) and trying to have both active at the same time to allow calls from either number. I am seemingly unable to do this on my iPhone, but am able ...
Prorated Refund for my fee for transfer my line
hi there- I’m looking to get a prorate refund for my fees for transfering my line
accessing self serve account with only a phone number
Hi All,My husband set up phones for our kids a few years ago. He passed away a few months ago and I don't have access to his email, and can therefore not access the self serve accounts for the kids. Which I need to do so I can update payment informat...
Porting Number used for Security Login Not accessable
hello, I'm trying to reset my security login contact number as the porting process wasn't successful. How can I reset my login or sim card credentials?
Resolved! New credit card, but can't find a way to resume services
I lost my credit card. I added a new card to my account today as my plan renewed today. I don't see a way to resume services. I last month I did choose a new plan starting this cycle so I'm not sure if that is what is causing this. I can change my su...
Double billed
when I subscribed to Public Mobile two days ago I immediately saw a promotion which I signed up for immediately. I was billed $35 twice and I would like one of these charges to be erased
