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Forum Posts

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Ck_PM by Public Mobile
  • 2399 Views
  • 28 replies
  • 13 Bravos

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 30328 Views
  • 149 replies
  • 35 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 42096 Views
  • 185 replies
  • 29 Bravos

Invalid referral code

I'm a new subscriber but my referral code is invalid when my friend tries to use it.  Any suggestion?

YweR by Great Neighbour / Super Voisin
  • 318 Views
  • 2 replies
  • 0 Bravos

transferring phone number issue.

Hi thereI am having trouble activating my account. I have gone through the process, paid for the month and attempted to transfer my old number. It has approved that but requires me to verify the transfer by receiving a text. The number I have transfe...

Carolsinc by Great Neighbour / Super Voisin
  • 592 Views
  • 7 replies
  • 0 Bravos

Cannot receive verification code from some app/website

After I’ve ported my number with Public Mobile (for a few months) now.  I’m starting to notice that I can’t receive verification code via sms from certain apps/websites.  For example, oversea banking.  All of these use my Canadian phone number and it...

Kalo329 by Great Neighbour / Super Voisin
  • 789 Views
  • 3 replies
  • 1 Bravos

ESIM issues

Need to Change from ESIM to Physical Sim but cannot complete the activation on the ESIM because device is not compatible.  Does anyone know how to do this since i cant finish my registration?  If not does anyone know how to cancel the service without...

MasonT2024 by Great Neighbour / Super Voisin
  • 253 Views
  • 1 replies
  • 0 Bravos

Resolved! Subscription

My subscription with public mobile ends today. Should it not be by midnight on the day? Unfortunately, PM has already cancelled my number meaning I cant transfer it to another provider. Should it not end by midnight? The other provider has requested ...

Debbybassey by Great Neighbour / Super Voisin
  • 633 Views
  • 6 replies
  • 0 Bravos

Resolved! accounts

I have 2 accounts but I can log in to only 1 How do I log in to the other account

suered by Great Neighbour / Super Voisin
  • 425 Views
  • 4 replies
  • 1 Bravos

Resolved! Invoice beyond 12 months

Hi,i'd like to get invoices from July 2021 to June 2023.Please advise.

SilkESL by Great Neighbour / Super Voisin
  • 564 Views
  • 4 replies
  • 0 Bravos

Resolved! Problem Related to Subscription Cancellation

Hi Community,I just moved outside Canada and will probably never return there, so I have to cancel my public mobile subscription. However, when I tried to log in to my account, I could not pass the two-step authentication because I could not receive ...

ZBL by Great Neighbour / Super Voisin
  • 421 Views
  • 2 replies
  • 0 Bravos

Resolved! Monthly Invoice Increase

Why did my monthly bill increase???  May 10, 2024 $32.77 - June 9, 2024 - $ 39.55

dellen by Great Neighbour / Super Voisin
  • 1031 Views
  • 10 replies
  • 0 Bravos

Texting issues

I have an iPhone and can only receive texts from other iPhone users, not Android users. I have another iPhone with a different service provider where I have zero issues. I have no users on my ‘Blocked’ users list. 

DJ123 by Good Citizen / Bon Citoyen
  • 673 Views
  • 7 replies
  • 0 Bravos

Resolved! Number transfer

Hi, new to Public Mobile. I tried transferring my number over from my previous carrier (Fonus VoIP) and under the Public app it says it was successfully transferred and shows the number. I can make calls with it but it won’t send or receive text mess...

BLP- by Great Neighbour / Super Voisin
  • 496 Views
  • 3 replies
  • 0 Bravos

SIM

I bought a new plan with newSIM on 1 June ,until now i Dont catch that Why

Halazakeya123 by Great Neighbour / Super Voisin
  • 210 Views
  • 1 replies
  • 0 Bravos

Resolved! International Calls/Texts Outside Canada

Hi,I'm planning to travel outside Canada and am unsure if I can receive text messages or calls while abroad. During my previous trip to Asia, I was unable to receive SMS or calls. I remember my plan should cover international calls and texts, but it ...

jliu322 by Great Neighbour / Super Voisin
  • 611 Views
  • 2 replies
  • 0 Bravos

Resolved! Referred friends point/benefit

H there, I refered my friend but didnt get any rewards for that what should I do for that?Thanks & RegardsHarpreet 

Preett by Great Neighbour / Super Voisin
  • 321 Views
  • 1 replies
  • 0 Bravos

Account access

I have two active accounts with Public mobile but can not reset pass words to access either.

Ali25 by Great Neighbour / Super Voisin
  • 245 Views
  • 1 replies
  • 0 Bravos

5G not working, Burnaby BC Area

I checked the 5G map and my area shows as compatible, my phone is a S22 Ultra Samsung and it allows 5G.But my download speeds are horrible, i'm only getting .045MB/sec to 1.3MB/Sec.I signed up for the new $35 dollar US/Canada 5G plan. Is this a phone...

Jenniyah_ by Great Neighbour / Super Voisin
  • 593 Views
  • 4 replies
  • 0 Bravos

No data

I just set up my son’s phone and he has no data.  I just was on the phone with Telus and for some reason, the transfer was cancelled.

Maria65 by Great Neighbour / Super Voisin
  • 444 Views
  • 5 replies
  • 0 Bravos

US Data Add-on

Purchased a US talk, Text and data package but needed more data so also grabbed a 3GB data only add-on. The first 3 gb that came with talk and text ran out and now the data only package is not activating, have tried restarting iphone and network rese...

LWL2006 by Great Neighbour / Super Voisin
  • 718 Views
  • 8 replies
  • 0 Bravos

Re: US roaming

Turns out, I’m in the US now and my data doesn’t work! Trying to deal with it through an agent, but it’s difficult when I only have wifi at the hotel.

Irisemily by Good Citizen / Bon Citoyen
  • 684 Views
  • 7 replies
  • 0 Bravos

Roaming

I’m travelling to Turkey in few days, would like to know if I can still receive text over there from Canada..  regards 

Abel221 by Great Neighbour / Super Voisin
  • 640 Views
  • 8 replies
  • 1 Bravos

Incorrect IMEI

We tried to port our number over to PM but we entered the IMEI number by mistake. We cannot finish the activation, any suggestions?

Ryan232759 by Great Neighbour / Super Voisin
  • 537 Views
  • 4 replies
  • 0 Bravos

My phone hangs up on me

My phone hangs up when I call my boyfriend. It you to let us talk for 15 minutes without hanging up and now we can’t even go 10 minutes without it hanging up on us. I have checked my usage history and his number isn’t showing up as a call. He has a p...

Ava03 by Good Citizen / Bon Citoyen
  • 483 Views
  • 3 replies
  • 1 Bravos

US roaming

I have  $34 Canada-US plan. Is this covered US roaming.  Or do I need to purchase US roaming Add-Ons? Thanks 

cybersadiq by Good Citizen / Bon Citoyen
  • 580 Views
  • 5 replies
  • 0 Bravos

picture texts

I can't send/receive picture texts

Gail55 by Great Neighbour / Super Voisin
  • 551 Views
  • 5 replies
  • 0 Bravos

Sim Card

I didn't receive my sim card to activate account.

Kerri7 by Great Neighbour / Super Voisin
  • 300 Views
  • 3 replies
  • 0 Bravos
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