Get Support

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

How do I cancel?

How do I cancel if my phone is not compatible and I cannot complete eSIM activation?

Changed Phone Number: No Service

I changed my phone number yesterday and installed my new eSIM afterwards. It’s still saying I have no service. When should I expect my service to be active?

Resolved! VoLTE compatible whitelist

When the Pm Volte whitelist says Samsung A53 5g (CWB4 and above) does this mean the A56 5g is compatible?Also when it says Samsung S21 FE 5g (EWB3 and above) does this mean the S24 FE is compatible. I am looking at purchasing a new phone so I dont h...

Resolved! how do I update payment info when I've lost login info, but can provide phone number?

I lost access to my original account and so can't update my credit card info. In order to communicate I created this logon. My cell service has been suspended. My cell number is xxxxxxxxxxxxxxxxxxxxxxxxxxxx. Any ideas?

communication issue

why i am not able to dial 1-800 numbers?

service issue

I subscribed and actived my sim card yesterday. I did a payment. But today in my profile shows my services are on hold due to the expiration of your subscription.also it shows this period: Jun 28, 2025 to Jul 28, 2025Please resolve this problem

Transfer number

I was trying to renew a payment on a previous phone number, by mistake I hit transfer number and it caused the 4gb plan to be activated but I previously had the 40gb plan. The number transfer got mixed up and an e-sim got activated. I am looking for ...

Regarding phone call

Hi,I am here in USA, I have full coverage for call, data and text, however, I can't make a call and receive call here in USA, my data is working though.

Help

I can’t receive my 6 digit eversafe ID code. When I select resend code I still receive nothing nor am I able to select to send the code to my email address. Please help.

Plans

I would like to drop down to a flip phone. I would also like to get only text and talk countrywide but the plans available don't offer this, but if I was a new customer the promotion would allow me this type of plan... Why are plans only available fo...

Unsuccessful Port from Bell

I ported my number from Bell to Public Mobile, but it did not work and I cannot receive incoming calls and am receiving only some texts. I received a text message from Public Mobile saying they would contact me to resolve it on the provided number, ...

Resolved! Re: Imessage not working

Experiencing the same issue here. Did the reboot, the network settings reset, the off and on with the iMessage, the airplane mode.can you explain how to remove phone number from iMessage (it’s not on right now and nothing happens when I click on it) ...

Transferring from Telus

HelloI'm switching to public from Telus. I made the request at 1045am. Most things seem to be working but not all. I can recieve texts from an Android phone but can't reply to them (I have an iPhone). I've tried restarting multiple times. Just not su...

Porting my number from Public Mobile

Having issues porting my number from PM. The other providers SIM working for oitgoing calls only. The PM SIM still active for all calls and text, outgoing and incoming.

Resolved! My account

Hello. I am a new public mobile customer. I have activated my service, and after a long process of configuring my phone, I am basically happy. However, I keep getting emails from public asking me to activate my service, which I have already done. Has...

Points back

Why I didnt get the points back in July?because I updated my plan from 250MB to 500MB?that's not fair!!!

Update credit card

My subscription has been suspended because my credit card was cancelled due to it being compromised. I get a message saying dial *611 which eventually will get to where you can make a payment for the amount owing. It then will not accept payment by c...

Resolved! Can't port out of Public Mobile, SIM card not working to receive text

I want to port my number out of Public Mobile but can't because my SIM card stopped working and can't get texts. How can I make this happen without a working SIM?

Resolved! 5G

HelloWhen I first connected to Public Mobile my phone wasn't support the 5G technologyNow I switched to the Samsung 25+Is there anything you need to do remotely in order to let me fully enjoy that option or it's being updated automatically?

Resolved! my phone calling is not working while I am in the US

I purchased a new plan for Canada, US, & Mexico. on renewal date about a week ago, but when I entered the US, the data works very slow and I am unable to phone out nor receive phone calls.I submitted a ticket over 24 hours ago, but Public Mobile did ...

Reactivate Account

Can you please reactivate my account for today?

Porting phone number unsuccessful.

I've recently switched from fido to public mobile recently. I can't receive or send messages and also no outgoing calls or receiving calls. In order to verify my number I need a code via message to my number. What steps should I take to rectify this?

Cant access account

I cannot sign into my account

Resolved! dual sim phone

I have a verizon phone US.. with dual sim capability. I know verizon doesn't work in Canada but can I take my Publicmoible SIM from my canadian phone and move it to my Samsung A16? I currently use the Phone with an Esim in the states but there is a...

Activation problems

My phone is Mexican so I can't download the app. I bought a new sim card and installed it and bought a $40 plan. I spoke to a live CSA (Walter Roberto) ( I don't know how I managed to do this!) to help port my number from Number Barn. This happened J...

Resolved! Outgoing call never made

Hey all, there is a number that keeps popping up in my usage history 1-306-580-4001. I don't normally check my history, and it doesn't really affect my bill but still seems strange. Says I called the number multiple times. I have no idea who this num...

Can't port out from Public Mobile to a new service provider

I'm trying to switch form Public to a new service provider but I'm not getting texts from Public Mobile to my cell phone.

Activating SIM

My wife and I recently switched to public mobile. Her phone switched over just fine but mine continues to say that my number is invalid. I called Telus and they manually switched my number from my previous provider to public over the phone. I still c...

My data useage alerts exceed my useage history

My dashboard says I've exceeded my 20GB this period, and i've received text warnings for the same. But I didn't believe I had used that much, so I checked useage history from your site and it only indicates <5GB. Why the discrepancy? My concern is th...

Data suddenly not working

Yesterday my data suddenly stopped despite having 15gigs left. I did a diagnostic with apple/have run through most of the usually recommended things to try (reset phone, network, apa settings, time, carrier updates, etc) It is not allowing me to send...

Community

Forum Posts