Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I mistakenly activated my eSIM on another device through which I was choosing the plan. But I want it on another device the reason I need an eSIM is because I already have a physical sim in that phone.The IMEI for the other phone is xxxxxxxxxxxxxxxxx...
I am not able to transfer my number from Public to Bell it is showing some error that it is in an open port request. I called bell customer service they said the problem is from public side so can you please help me out asap.Thank you.
eSIM not showing up on iPhone suddenly. What is going on?
Brand new 17 pro max, can’t install eSIM, errors and says try again later
I'm in the US since 12/21/2025. Can't make calls nor receive calls. Data is working and texts are going through. Tried all the listed methods with no luck.
Please port my number back
Hello. I can't Activate my sim card. The app is only allowing esim activation. I have not activated the esim. I see no other options for activation of a physical sim card in the app
@CS_Agent Hi, I need help completing the transfer of my Fido number to Public Mobile. I started the process last night, received the message from Fido, and accepted it. Since then, I have had the Public Mobile network on my eSIM, but the old Fido car...
Hi, This morning, the phone bill amount was charged to the Visa card, but the service was not renewed.Thanks
need help with my phone number transfer
Public Mobile My daughter'new account has a wrong name. When she called me , it is showing a business name I checked the Profile has the correct name, please update the system
My account won't allow me to make a payment using my credit card or debit card. I've spoken with my bank (CIBC) and when I attempt to make a payment, they can see the transaction on my account and there's no issues there. My credit card encounters an...
I have been a customer of public mobile for 5+ years.I saw peopl mention that they have gotten 2gb per month for 19dollar. I am currently getting 1gb per for 19 dollar. How do I switch to the 2 gb plan?
Just to verify that Virgin has transfered my account to you
Why have my free add-on minutes for international calls disappeared? When I received them as a bonus, they had no expiry date!!!
As per title, my credit card details changed. I’ve updated the credit card but I have no way to trigger a payment on a subscription servicetherefore just sitting without service now.
Ok so I went to login to my account it wants to send code to my lost cell my email is the samI bought a new cell with a different number I want to keep lost phone account who can help me fix this problem I have the account info is the an actually sta...
Need to cancel, haven’t had phone in over 6 months and didn’t realize payments were still coming out
It says unauthorized you cannot be signed in for security reasons?? Contact support
My subscription is active but the eSIM failed to install.The app shows “eSIM not installed”.Please reprovision my eSIM and resend a new eSIM QR code.My port from Fido is pending.
Hi community,I just downloaded the Public Mobile app to order a SIM and subscribe to a plan. After entering my details and reaching the credit card payment/review step, there's no screen to pick a phone number—it skips straight ahead. Does the app as...
My subscription is on, but I got a different notification under the reward section. The due is tomorrow. Should I submit a ticket to fix? I don't want to lose service on holidays.( I was trying to unsubscribe to see if I could get extra discount, but...
I need puk code sim is locked and bot is useless. Need agent to help me
Hello,I am requesting support regarding my US Roaming 5GB Data add‑on, which has not worked at all since activation. The add‑on still shows 0.00 GB used, while my $35 base plan data is being consumed instead.I have followed every recommended troubles...
I have sent a ticket regarding this btw...but I ported my phone number from Fido to Public mobile so my Fido account is cancelled, the porting went well my phone number was now on Public mobile yet yesterday I got a text saying the phone number I por...
I just switched 2 days ago to the 30g can-mex-us plan and now I cant access mobile data. Ive reinserted the sim, tried airplane mode, and nothing seems to work. All my settings are the same. I see in the forums someone else had an issue like this to...
I was out of the country for 7 months and lost scares to my main phone number and I need it back, I was not warned by public mobile that I would loose the number if I didn’t log into my scout for six months, I have an Acount and my physical SIM card ...
I changed over from Telus to Public Mobile at 2 pm via esim. I have no talk or text yet
Hello. Do i need to use the app if I have a physical sim card to activate my service that i purchased? I cannot install the app on my phone.
