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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Full Refund

How can you get a full refund considering it hasn't worked from the start?

Transfering my PM subscription to Freedom

transfering my subscription from PM to Freedom Mobile want to transfer my old phone number to new carrier (freedom mobile) but i did not receive SMS confirmation

(Error Code: XXX) once trying to activate a sim card

Hi There; I am receiving a wired code of (Error Code: XXX) when I am trying to activate a SIM card.I had an account in the past and am trying to use it again to activate my old SIM card. That would be great if you could assist. Thank youKasra

Resolved! Canada + US Account: No network connection on iPhone in US

I have the Canada and US plan and am currently in the US but my iPhone is NOT connecting. It's very unstable. Barely connects and then remains disconnected for hours. What is the solution. Urgent please.

iMessage not activating

I verified and my number has been ported correctly however my iMessage will not activate or verify. I am also unable to receive SMS. Is there a solution for this?

Can't port my number or chat with support agent

There is absolutely no way to port my number or contact an agent what can I do now, why is there no way to connect with anyone ?

Resolved! Monthly subscription

I paid my monthly subscription but my card is charged twice while my mobli account shows only one time payment,why

Resolved! E sim

Hi I have my sim but my network only says lucky or Telus not public mobile

Jrman account

I want to cancel my jrman account as it would not work to transfer my Sim card over. And so I made another Gmail account and I am hoping it went through OK.

Need help. I just switched to public mobile but phone number and data is not working with eSIM.

I need help downloading the eSIM. The first time I tried downloading it it failed and asked me to contact my carrier. I keep scanning the QR code given in my email and it still gives the same error which is being unable to download the eSIM.

Hello please help asap it's been 24 hours

I got resolved for app store issue from this community, now only thing is on my dad's iPhone xr this e sim is not activated , tried everything We have a new number, e sim downloaded on his I phone I paid from my public mobile account, my credit card...

Are CS agents AI chatbots?

Serious question. I’m chatting with a CS agent and they keep repeating the same thing. Very bot like scripted responses. Doesn’t answer my questions. Just repeats the same useless information each time. Anyone else have the same experience? Starts ...

Resolved! Change from 34 to 15

Can I change my plan from 34 per month to 15 per month and then after a few months return to 34 a month. im not sure which plan is right for me and my first days with PM was really a comedy of errors to get my number ported finally ported today

US add-on not processing properly

US add-on not processing properlyWe are travelling in the US We are attempting to update our US add-on's online. It seems to go through- however when we check the overview of our account the add-on's have not been applied.Please help.

can not update my credit card information in my account

try to update my new credit card number in my account, can not do it.

Refund

Resolved! Earned 10 dollars

I saw in my account I have a 10 dollar value available. I assume it’s the referral bonus I got to open this new service. How do I use the 10 or what is it for?

Crédit note or refund

I can't be the only one!!

Is anyone else having problems with PM?? Seems every month there's a new problem and God forbid if you want to use your phone in the USA. They take your money but you have to Fight every time to get your service to work. The WORST

Cant send messages - Telus Error 0

trying to send text messages but they wont go through, keep on getting Telus Error 0 I reset my network settings and this issue still persists

Resolved! Help - New Account but Can't Login

I setup my account no problem on my Google Pixel. I then tried to setup my wife's iPhone 11. Diring the process I confirmed the transfer of account, but it never worked, the number stayed with the old sim and therefore could not receive a text mess...

WARNING: DON'T BUY A SIM CARD you can only make an account if you want to use a real credit card

There is no other payment options. They won't accept their own top up card. They won't accept prepaid either.I was ripped off 50$ and have zero recourse.

locked out

i need to get my account unlocked. we had the same issue with my dads account andbit got resolved by excalating it to I T. ...

Replacing a SIM card

My wife's phone cannot text or call as she has no cell service. The service is okay here as I have the same phone, same provider, at the same location and my phone works okay. Her phone worked ok for the past 2 yearsWe have purchased a new SIM card b...

I cannot send or receive text messages.

I ported a number to public mobile yesterday from Sasktel. The port is complete. I can make calls on the number. I cannot send or receive text messages. @ Support please help.

Voicemail, 1 866 numbers, and dialing 1 in front of local numbers

These three issues have come up for me in the last year.1. My phone rings and rings and will not go to voicemail even though I have recorded a greeting2. I tried calling my insurance company (a 1 866 number) and it would not go through, but works per...

Kepad dosent work in voicemail

My phone works for everything, but recently i cant get my voice messages. The keypad dosent work at all. I restarted my phone -- still not working.

overcharge

I am still waiting for you reply on my inquiry on the overcharge of one month payment ($38) on April 1. We had changed our plan to the Canada/US plan and you have charged us (my number and my husband's number) for $44 each on April 1. Thus you have c...

Resolved! Not able to send pictures any more.

Hi for the past month or so my phone and my husbands phone have been able to recieve pictures but we are not able to send pictures. We both have data attached to our phones but can't send photo's. Why did it work before and now all of a sudden both ...

Resolved! Activation Not Working

Trying to transfer to Public Mobile, got to step 6, but it won’t activate. Had this same issue with my daughter’s phone last fall and a Public Mobile rep said the issue was on their end. Now, I can’t get in touch with Public mobile to fix the issue...

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