01-24-2026 01:14 PM
My subscription is $35/Month. Why sometimes is the Top-up only charge $20? I didn't do anything to trigger it that I know?
01-24-2026 06:06 PM
hi @Redrooster
then ask PM support agent to help
please submit a ticket with CS Agent using this Chatbot link: https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
Support will reply via Community inbox here within 2 to 4 hours:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage
01-24-2026 06:05 PM
No this is the same plan I signed up with.
01-24-2026 05:57 PM
did you make a plan change to the $35 plan on Dec 24th?
01-24-2026 05:52 PM
Here is some screen shots.
01-24-2026 01:19 PM
it's hard to believe that you will pay less. Check the Payment History page on My Account and it will tell you clearly why
01-24-2026 01:16 PM
@Redrooster
to start...log in to your account and confirm which plan you've subscribed to.
01-24-2026 01:16 PM - edited 01-24-2026 01:17 PM
Maybe you have some credit from before ? check My Account -> Payment History, post the screenshot here so we can help
