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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

I have no data on my on my phone

I reset the network settings on my phone and I did everything possible still not data I do have public card in my phone need more help please

missed payment due to new card

My payment failed on my account due to incorrect card information. I attempted to update my card information by logging into the website, but am stuck in a loop of being required to activate my SIM card. My SIM card is already activated and I was pre...

Resolved! Need to add new sim card

Hello i was told to send in a request someone to help complete adding in a new sim card.Thanks

I can't log into my account

Hi. Im having a problem with my account. Im trying to log in and I have a number already but my app keeps trying to get me to create a new account.

data doesn't work since I transferred to public mobile

I transferred my number from Bell to Public Mobile on September 30. Since then, I can call, but I cannot use the internet (I can use WIFI but not data). My Phone is an iPhone, I have a 6GB plan. I see 5G sign on my homescreen. I did....Removed Bell ...

Resolved! eSIM QR code request for my iPhone 17 pro

How do I get the eSIM QR code. Can Public Mobile sent the code? thanks

I want to remove old credit card information

I want to remove old and expired credit cards from my account. THIS SHOULD BE A SIMPLE PROCESS...WITH EVERY OTHER COMANY IT IS!! I have tried to submit a ticket for customer service. But it will not submit. I am frustrated and plan to cancel service ...

Login issues

I have been a public Mobile member for a few years now and recently when I try to login it prompts me to get a subscription as if I’m setting up my account for the first time. I already have a subscription that I don’t want to change but the app and ...

Transfer esim from 17Pro to 15Plus

My 17 Pro is active on an eSIM.It uses the same number as my older 15 Plus, now inactive , but still houses the original sim.I am returning the 17 Pro to Apple.How do I reactivate the 15 Plus on the same phone number? Or transfer the esim to 15Plus?

Resolved! 2FA

Hi, How do I make changes to my 2FA. Thanks

Resolved! SIM Card PUK Code

Entered the wrong code 3 times. It wants a PUK Code now

RESTORE MY SERVICES

I was on 6GIG and i just upgraded to 20GIG and payment of $38 was made (tax inclusive) but until now, i have no services. Meanwhile, my account is showing that i should pay a balance of $18 to upgrade to that of $50. Please, i did only upgraded to 20...

My account

I would like to cancel my subscription and get a refund! How do I do this?

Unresgistered card not functional

bought a new sim card about 5 years ago and it is saying its not found when i try to register it

CANCEL Subscription

How does one cancel a plan? I've tried everything their 'bot' tells me but the information is not accurate. Thank you.

Resolved! Contact agent

Hi,How do I contact an agent to submit a ticket. Thanks

trouble with phone line

dos anyone as a phone number to contact public mobile.. paying for the last 2 monts and i have no service

Lost phone

Hi, I've had the misfortune of losing my phone. I'm wondering if there is any way to check to see if I have any voice mails using my computer. Thanks.

Re: Public Mobile Account

Thank you.

Non 5G phone?

My S10 Samsung is still working great; I only buy a new phone when it slows down and things take forever (ie more than a second or 2 lol) to load. Since the email in March about our phones not working on 5G I feel I'm playing chicken; like one day I ...

Re: No response from support, been two days, service not working.

I am also not receiving a reply to my ticket since Thursday

No data connection starting from today morning

Was it the problem of Public Mobile?Tried restarting the phone, resetting the service provider, switching on / off of airplane mode.Located in Calgary. Using iPhone. Still have 10G data. Auto paid previous bill and far from next bill due date.

iphone12mini

Does public support iPhone 12 using eSIM?

Number transfer

I subscribed to your service over 24 hours ago and I still don’t have confirmation that my number has been transferred. And I can’t send text and also can’t call everyone. And what does p1 and p2 mean?

Why my data not working

I already did resetting network but still not working. my phone is iPhone 11

My phone service is not working second day

removed duplicate thread

Transfering number to public

duplicate thread

stuck with SOS when setting up a new iphone 17

I am setting up a new iphone 17:- i bought a new esim on the new iphone 17- i started esim installation- the last step of esim installation is to transfer the phone number from the old phone, which failedNow both my phone are stuck with SOS without c...

Resolved! transferring from 711 speakout

during the transfer proccess it asked for my account number, but 711 speakout does not seem to have account numbers. according to google each account is "identified by its phone number", so i used my phone number as my account number. i was able to a...

Resolved! Porting number, now in SOS mode

I’ve just switched from Bell to PM and in the process I’m stuck with no service. Im a bit confused because my phone now has two active sims but neither one are working? I was under the impression my bell would continue to work until the porting was c...

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