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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! New esim registration, android app "try again later"

Already provided my payment information and wording suggests it's already charged me, and I can't even get into the app... Password is correct.I started registering on my desktop using the current $36 Canada/US 5G deal that ends the 31st.I created an...

Resolved! service issue

will someone be able to provide help to my problem?i changed from bell to esim public mobile and since then i havent used it for outgoing text and calls, it says SOS only. but i am able to use the data. my bf has same plan but he has no problem at al...

Updating payment info

I need to update my credit card information .. the instructions are to go to Payments and then “Update Card Information," but there is no section /heading with that name.

Indonesia

I can only find and add on for the US. How do I use my phone in Indonesia?

2nd account or 1 account for 2 phones?

I saw the flash sale and considering moving my 2nd number to PM. Do I setup another account or can I add it to my existing plan?

delete an add on from my plan

hello anyone know how to delete an add on from my plan

how do I talk with a real person

I have an issue with my bill and the submit a ticket has not worked for 4 weeks. How do you actually talk with a person on this service. this is complete crap.

Re: Refund

I'm in the USA trying to call USA phone numbers. It's not working. I have a Canada USA plan. I tried all the things in the unhelpful help articles. Still not working

Trouble in transferring number

Message come as a trouble in transferring number contact agent. Please help

LOGIN DISABLED HELP

Login disabled!! HELP!!

Refer a friend

Hello I would like to add my friends code they reffered me

Resolved! Is the previous loyalty rewards coming back ?

I just recieved this text message from the 611 :> Public Mobile: you're 1 month away from earning your first Loyalty Reward! That's $1 off or 1pt every 30 days - for more info visit www.publicmobile.ca/myrewardsThat looks a lot like the previous loya...

Resolved! phone not working after trip to U.S.

I purchased 15 day talk and text for the U.S. I returned to Canada after 5 days and now my Prime A1 flip phone can't make calls. Incoming calls go to voicemail but not the phone. A message on the home screen says "Emergency Call" but I can't disable...

Resolved! Can't Log into Active Account

Can't Log in to my Active Account.

Using E-Sim on main device, then physical sim on a second device

Just out of curiosity, is it at all possible to use a public mobile e-sim on my main phone, then the physical sim tied to the same account in a second phone at the same time. If messages and calls are shared thats fine by me. Context: For work I coni...

prepaid credit card?

can I use a prepaid credit card to pay?

Text message issue: Not receiving and unable to send text on Phone, but rec'd on MacBook

I am not receiving text and unable to send text messages on Phone, but able to receive on my MacBook. What is the issue since my plan is up-to-date. N.Kwan

New Plan

I’m currently using the Public mobile $39 for 50 GB. I just saw there’s a new deal for $36 50 GB, I just had service for a month, can i switch to this new plan please. I had Fido previously and they would allow customers to seamlessly transfer to new...

Basic plan change

I currently have the $30 plan and am unable to switch to the basic $15 plan as that's for new users. Can I make a new account and transfer my data onto the basic plan while keeping my phone number

Unsubscribe from pre authorised payment

How do I unsubscribe from pre authorised payments?

Resolved! US Data - NYC

Hi, can anybody confirm that they have recently used their US data in New York City? I'll be travelling in the near future and want to make sure my data will work. I've noticed that I often lose coverage locally when I'm in a densely populated are...

contacting someone who can help get my phone working again. Public has failed my payment

HIhow do you get in touch with a live person - my payment issue.

lost phone/sim card can't sign in

Hi, I have a bit of an issue. My son is signed up with his own account under my account but I pay for it (he's 14). He just lost his phone while out hunting and he can't remember his sign in (email or password). I know I need to get him a new sim car...

Cellular outage

Anyone else having cellular issues in Calgary or surrounding area? Wifi works fine but cannot get access to text or email or make some calls on cellular.

Login in issue

So i ordered a sim and added my credit card details to pay. I forgot my email and password linked to the account. Now when i tried to login, i hit forgot email. I was not getting the link despite having the sim, turned out the previous owner of the s...

Unable to make us calls

Changed my plan to unlimited calls in usa and cannot make usa calls

Re: activation

Need help I have account and someone stolled my phone and now my account is terminated. But looking to get a new account. Anyone can help

Porting number

Hello, my Public mobile service has expired and is inactive. I am trying to port my number to Rogers. How can I complete this port now?

Can't call 310 numbers

I'm trying to call 310-6789 and keep getting "Public mobile here. Sorry, your number can't be completed as dialled. Please try again." The number is legit - there is no area code. It's for mental health services in BC. I've tried adding area codes su...

Resolved! Subscription Issues with Public Mobile SIM Card

Hi, I’m trying to set up a subscription with Public Mobile, and I already have a SIM card from being a previous customer. However, when I enter my SIM card number to start the subscription, I get an error message saying it’s already in use.Can anyone...

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