Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...
Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hi everyone! I was paying $50 a month with public for cell phone services, and loved the experience. I just found out there’s a better phone plan at $36 a month, and I’m wondering how to get a refund for the months I was not automatically put in the ...
CHANGE CREDIT CARD NUMBER
I just switched to Public Mobile from Fido and made the port request, I authorized the port and my Fido line went dead.I submitted a ticket to support and they told me it could take up to 3 hours, but it's been over 14 now and I still don't have my n...
Hello,I ported my number from Cityfone yesterday. Cityfone says they do not send text messages for their port outs and it would happen at midnight. Today my carrier says public mobile at the top left of the screen but I can't call or text people who ...
Hello Support/CommunityFor the International LD Bonus, where can I find the Country List?
When checking credit card history, I noticed being charged twice in August. One on August 13, another on August 14. Same amount. Public mobile showed only one bill on August 14 only. Any one has similar issue? Chatbot told me to contact customer supp...
I was checking my data usage on my phone see attached. Why is there so much data usage after midnight til 1am? And not over wifi.
I made a mistake when I use Transfer Lucky Mobile Phone number to PM. I thought I could have two lines on my account and I did not know by transferring phone number I will lose my PM phone number. I wish the could explain it to me at beginning that I...
I am trying to confirm full access but I can't receive the code text sent to my phone. Please help thanks
Hello, is there anyway to get my loyalty rewards back? I switched a bank card and did not know it would cancel my phone plan. I was 1 day late renewing my wife and my plan.
Hi, my daughter's plan is 23$ per month for 6G at Public Mobile, and my plan is 24$ for 3G. I want to switch my plan for that plan but I can't since it does not appear in the list of available plan on my account. Why?Thanks
Why does my “subscription usage” show 100.36 mb used, but when I view “usage history” it doesn’t show any data used from the start of my monthly subscription?
I ordered a SIM card on Jul 31 and it was said that it would be delivered on Aug 9. It's been 8 days now and I received an email to activate the number on Aug 30. Can I change the delivery to pick up the SIM card myself?
Does anyone know the fine print details of the $40/month plan?I'm trying to determine if I should switch to the $39 CAN-US PlanThis is all it says for my current $40/month:5 GB at 4G Speed30-day planUnlimited Canada-wide TalkUnlimited International T...
Hi all,I refer one of my family member and they sign up for 19/month plan. Will I still get credit for referral every month?
Oracles were performing the task as authorized by Public Mobile. And the post was no doubt a redundant one and hence being removed correctlyFor any complaint, please go through the proper channel by submiting ticket with CS Agent using Chatbot
My iPhone was stolen and I have just bought a Nokia 2780 Flip and I have installed my new PM SIM. I need help transferring my phone number to this new SIM and activating it as well. I'm not sure how to activate it as this phone runs on KAiOS and i ca...
Do all packages now include voicemail ?
Need a subscription cancelation. It used to be my ex wife's phone and I am still paying for it.I have no access to the account as she changed the password. So I need to cancel an account that I am still paying for but that I lost access.Thanks for h...
Would an iPhone purchased in the US be compatible with PM plans?Thanks
My account has been shut down. My payment has been posted on my visa account. My account balance is zero. There seems there is no way to talk to someone. Iam a senior and need help
Hello community. I'm currently on the $34 a month plan (attached below): wondering if the third bullet means I can make calls while in the US or if it's only calls Canada -> the US.Thanks!
Hi,I am thinking about moving to PM to this plan - 65GB Data within Canada and US. When I looked at the details, it doesn't mention free US roaming - which it should since it mentions US? I would like to know if anyone else has this plan and if they ...
Hi There How can I do sim is not working in sometimes including calls and text message
I have a free US roaming plan and have enjoyed using my data like at home. I’ve been staying near Las Vegas using Verizon and T-Mobile 5G which work great. A couple days ago there was an emergency alert issued for my location. All my family’s phones ...
Looking for the exact process & order to follow when switching my Public Mobile SIM Card from my 1st generation iPhone SE to my new unlocked 3rd generation.I assume it should be pretty strait forward but want to do it right the first time. (Should I ...
I was told by a CS agent last Sunday that my Data Usage would reset on the 15th of this month. That hasn’t happened. Why not?
Hi I have a PM account with my S9. I have a s20 now and have swapped the SIM card. I have no network on the S20 but do on my S9. Do I need to reset something or a new SIM card for the S20? Thank You.
So I have a public mobile plan for 3-4 years. I haven’t changed it since and now I can’t log in to check any informations about my plan without choosing a different plan option. Which would be fine, but it looks like it wants to set me up as a new cu...
Hi there, My friend referred me to join public last month, I didn't receive any rewards and my friend who referred me didn't receive any rewards either, what should I do?
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