Community

Charged for services that did not work

Hi, I was charged for add ons twice and didn’t receive the services I’m not sure what’s going on but I need my money refunded. This shi has me tight. Paying for something that doesn’t even work. I was charged $33 and $16 and none of the services work...

eSIM

I just joined PM and received an E sim on my email but the QR is not working and it says I have to contact my carrier so I don’t know what to do. Any help pls 

New iPhone — no data, only outdated APN info everywhere

Just activated Public Mobile on a new iPhone and I have no mobile data. Calls and texts work. Data is on. Phone restarted. Airplane mode toggled. Every APN guide I can find is from 2016 / iPhone 4 era, and the settings either don’t save or revert bac...

sim card is locked out

how do i get a PUK number to unlock my sim

Points/rewards question

Hi, I’m thinking of canceling my phone and went to unsubscribe - it said if I did that I would lose my 82.95 points balance. However, when I checked my rewards under that section, it says I only have 13.07 in points. Which is the correct balance and ...

I don't have my eSim number

I subscribed yesterday. I got a message from PM " a message was sent earlier to authorize the number transfer . we have not received your response. to reinitiate the request , please to press1 " but I never received any message from PM before that. W...

Can you let me know my current cell account PIN

Transfer number from Koodo Prepaid

Hi,I heard that I can't transfer the number from Koodo Prepaid by myself, and I need to contact Public Mobile....Can you please tell me how to / where to submit details to transfer the number from Koodo Prepaid ??

TICKET FOR REFUND

my number was ported out but I was still charged for a sub renewal

Overcharged

  Hi there. I purchase a plan on Dec 28 and somehow got charge twice. Can I do request a refund? 

App

My Geenie app won’t allow me to view my cameras when I’m using data. It only works on Wifi. It worked fine until I joined public mobile. Any suggestions?

No service

Hello everyone, I paid my phone bill but I cannot make calls. It is no longer telling me that I don't have an active plan now. The calls go through but when the person answers it drops the call and says to check the number and try again.

Re: iPhone Update and APN settings

My APN won’t change. Just resort back to isp.

Paid but not working

I paid but still not not 

Old number

Can I get my old number back? I am unable to access apps due to two factor authentication linked to my old number. 

Cannot Port Number over from Public Mobile to Rogers

I texted back YES when receiving the text to port my number, it still has not worked. That was done at 7pm yesterday. 

No calli g or gps

It renewed today but days the client is not available when people try to call meAnd no gpsChecked VoLTE and roaming and still nothing. Baad timing 

Relocating to UK - looking to retain access to current number

I'm moving permanently to the UK in July and would like to retain access to my 416 cell number for 6 months.I don't have the option to leave my public mobile sim in a phone in Canada and forward calls/SMS after I leave.Are there options other than tr...

PORTING MY NUMBER

I’m still with my original provider

Recovering Old Phone Number

My phone was stolen and my Public Mobile line was recently disconnected. I need to recover the same phone number to receive SMS for account verification for WhatsApp. Please let me know if the number is still recoverable and how to reactivate it with...

Forbidden A1 forever, I cannot login whatsoever

I have not been able to login for 2 months and always getting Forbidden A1 on all kinds of devices and networks and browsers. I also reset passwords many times. This is way too UNACCEPTABLE

CAN NOT CANCEL SUBSCRIPTION! WILL NOT ACCEPT EMAIL!

I HAVE HAD ABSOLUTEY NO SUCCESS N CANCELING MY SUBSCRIPTION! NO REAL SUPPORT EXCEPT A BOT ASKING ME TO RESET PASSWORD! PASSWORD HAS BEEN RESET BUT IT WILL NOT ACCEPT ANY OF MY EMAILS!

QRcode

Can you send me a QR code for my account as it didn’t transfer from my old phone to my new iPhone 17

I'm moving to India

I'm moving to India, can I keep my phone number, but pause the billing cycle until I come back?

Porting from public mobile to freedom mobile

Hello, I am trying to port a number from public to freedom and got the text for porting and answered YES but it did not work.could someone help me with this ?

How to cancel plan?

I’m stuck in a log in loop. I get a message asking to finish activation. I’ve been charged monthly for services I haven’t used. I can’t log in to disable auto pay. How do I connect with an agent? I need to cancel asap!