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Forum Posts

Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible?  New customers who purcha...

Ck_PM by Public Mobile
  • 1698 Views
  • 0 replies
  • 0 Bravos

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Ck_PM by Public Mobile
  • 3469 Views
  • 32 replies
  • 14 Bravos

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 32792 Views
  • 148 replies
  • 36 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 44498 Views
  • 182 replies
  • 30 Bravos

Can’t log in

Hey! I have another account I can’t access because my SIM card died so I can’t get a log in code and also the email I used is no longer active. help! How do I log in ? 

KMacC by Great Neighbour / Super Voisin
  • 304 Views
  • 2 replies
  • 0 Bravos

Resolved! USA calling

Hubby and I are in first month with public. We both have USA Canada package. I have iPhone 11pro he is 11. My phone works great for all features, he is not able to call out. Ends instant. He is on Lte in T-Mobile everything same as mine. He just can’...

Tonytracy by Good Citizen / Bon Citoyen
  • 1566 Views
  • 18 replies
  • 0 Bravos

Phone plan cancelled? Trying to change SIM

HelloI am in 'myaccount' to change the sim card but there does not seem to be an option to do this. I can only see an option to resubscribe. Please assist me or tell me where I can get support

Elliesphone by Great Neighbour / Super Voisin
  • 423 Views
  • 4 replies
  • 0 Bravos

Number active without recharge

Hlo there, I have question regarding my Public mobile number. I am planning to travel outside of canada for almost 11 months. Will my number be active(no services just keeping the number) without putting any money on it?

Guri95 by Great Neighbour / Super Voisin
  • 567 Views
  • 4 replies
  • 0 Bravos

My account

How do I cancel an account I no longer use and can't remember the email. Only have the phone number.

Car123 by Great Neighbour / Super Voisin
  • 252 Views
  • 1 replies
  • 0 Bravos

Change Phone Number

I am trying to activate my service, but they keep sending the code to a phone number that is not active. Please assist

Edicuchara by Great Neighbour / Super Voisin
  • 249 Views
  • 2 replies
  • 0 Bravos

Error Code 820

This problem started earlier. I should have gone with my instincts and posted here as well as asking CS_Agent.I'm trying to port a friend from Fido to Public Mobile. (actually 2, but 1 at a time).I set up the account a few days ago, including giving ...

ottawa by Model Citizen / Citoyen Modèle
  • 755 Views
  • 4 replies
  • 0 Bravos

Hello

My service not working 

Sam76 by Great Neighbour / Super Voisin
  • 426 Views
  • 4 replies
  • 0 Bravos

cancel payment

HelloI tried to become a client in December but was unsuccessful. But somehow I am being hcarged for a service I am not using.  I am still with my old cell company but I am being charged by Public Mobile sinve January 2024. I am not a client.  I woul...

Chantal20 by Great Neighbour / Super Voisin
  • 291 Views
  • 2 replies
  • 0 Bravos

Esim

How do I get a new esim

Chantalbb23 by Great Neighbour / Super Voisin
  • 614 Views
  • 6 replies
  • 0 Bravos

Subscription change

Hello everyone, I am trying to change my subscription from the 34$ to the 29$ plan at my next billing date. I know it is not a big change but sometimes just a little helps..... anyhow, my total amount due now is 0$ but my transactions keep been decli...

Yasmaee by Great Neighbour / Super Voisin
  • 393 Views
  • 4 replies
  • 0 Bravos

Roaming

If i have the us and canada calling and text package do i also need to purchase a roaming package

Drapper by Great Neighbour / Super Voisin
  • 290 Views
  • 2 replies
  • 0 Bravos

My hotspot stops working every midnight.

I’m using 34$/50G plan.(Canada-Us)Every midnight, my hotspot stops working, and then my phone’s data service also stops briefly. It seems to last for about 15 minutes. My phone shows ‘no service,’ which causes the hotspot to disconnect.Very rarely, i...

happen by Great Neighbour / Super Voisin
  • 482 Views
  • 3 replies
  • 0 Bravos

Number porting & eSIM

Hello,I would like following done:Port a Bell number to Public Mobile - phone has eSIM compatibility and is unlockedPort a Freedom number to Public Mobile - phone has eSIM compatibility and is unlockedPort a AT&T US number to Public Mobile - phone do...

AminI by Great Neighbour / Super Voisin
  • 642 Views
  • 6 replies
  • 0 Bravos

Unlock phone by Public Moblie

I am not able to get a world wide Esim card, how do I know if Public Mobile has locked my phone, or it is due to my phone model?

arar3366 by Great Neighbour / Super Voisin
  • 636 Views
  • 6 replies
  • 0 Bravos

Choosing / Picking a specific number / digits

Can I choose a specific phone number or some digits or series of digits?I know there is an option to change a number where the system suggest 5 at a time, but it suggest only 20-30 random numbers, which is not always enough.#Pick #Choose #Number #Spe...

EmileT by Good Citizen / Bon Citoyen
  • 461 Views
  • 3 replies
  • 0 Bravos

Referral code not applied on (my) sign-up

I signed up with Public Mobile yesterday. In the payment setup page, they had a "do you have a discount code or referral code?" spot where you can key this in. I had seen that there was a referral promo of using someone's code, and they get $10, and ...

rachel1234 by Great Neighbour / Super Voisin
  • 520 Views
  • 3 replies
  • 0 Bravos

Resolved! Which data will be used first?

I have free data rewards. I’m wondering which data will be used first when my plan data is consumed. 

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ramzes by Great Neighbour / Super Voisin
  • 364 Views
  • 2 replies
  • 0 Bravos

Resolved! SMS Messages

I ported in my phone number from Fongo. I can make/received calls. However, I can't send or receive text messages.

Help

Service stopped and now I’m locked out of my account

nkardos by Good Citizen / Bon Citoyen
  • 983 Views
  • 13 replies
  • 0 Bravos

Need my phone!!!

How come I can't do something as simple as pay my bill? I need my phone!!I don't get why I can't pay my bill to activate my phone. Now I need to wait for someone to come on the community?This is ridiculous! I just want to pay!!!! 

ScottProulx by Good Citizen / Bon Citoyen
  • 845 Views
  • 11 replies
  • 0 Bravos

Imessage setting keeps turning without being activated

Iphone XR: recently i got this problem: Imessage setting keeps turning without being activated in my phone even though I tried to activate it. I can't send / receive Imessages.I contacted Apple and they said maybe the network provider problem.Thanks.

tnguyen1979 by Great Neighbour / Super Voisin
  • 807 Views
  • 6 replies
  • 0 Bravos

I need help now I’m getting mad

I need help and this is starting to piss me off I ran over my phone and got a new one but I had an eSIM and I’m locked out of everything cause I can’t verify anything cause I don’t have the phone number 

Lilred1981 by Great Neighbour / Super Voisin
  • 711 Views
  • 9 replies
  • 1 Bravos

Transfer Request

I need a new transfer request, as mine has expired.

hearsae by Great Neighbour / Super Voisin
  • 394 Views
  • 4 replies
  • 0 Bravos

eSIM

Hi, I just registered with public mobile and transferred my phone number from a different carrier.  I received a notice that eSIM did not work and to contact Customer service agent.  I checked that eSIM would work with my phone prior to the number tr...

Sup3r5tar by Great Neighbour / Super Voisin
  • 446 Views
  • 4 replies
  • 0 Bravos

Regarding eSIM

Recently I have switched from virgin to public. I got an eSIM, but unfortunately I couldn’t get any signal, I do get text messages but I don’t get any call. It’s so strange to me ,can anyone one help me out . Thanks

Ammulu by Great Neighbour / Super Voisin
  • 276 Views
  • 2 replies
  • 0 Bravos

Trying to get information.

I have a PEI public mobile number. I’m in Reno on business. I bought the Canada-US 50 GB plan. When I bought it, it now says Canada only. So I bought the Canada-US plan again.But now it still doesn't work. How can I get help setting this up right or ...

LiamCer by Great Neighbour / Super Voisin
  • 646 Views
  • 7 replies
  • 0 Bravos

Resolved! 4g Router

Hi, Does PM (or telus in general) allow us to use our SIM card in a 4g router device?  I've been using the hotspot feature on my phone but it drains the battery fast.  I picked up a 4g router that supported the same bands as public mobile and it read...

Zead29 by Great Neighbour / Super Voisin
  • 532 Views
  • 2 replies
  • 0 Bravos

Incoming calls going straight to voicemail

A few times already a friend mentioned he called me the other day but i didn't pick up and the call went straight to voicemail, i checked my logs and there were no calls on my end. Is this happening to anyone else?

shabby by Good Citizen / Bon Citoyen
  • 328 Views
  • 1 replies
  • 0 Bravos
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