Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Attempted to change my subscription to Black Friday 45/mo, 40/mo on 3 month subscription. However this deal doesn’t come up in my “Change Subscription” options. How do I get it?
I've tried to get a ticket. I get the error code. Then when I go back, I try typing in @CS_Agent it says not found. Then I select "No" When it asks if I got ticket. I do all it asks me and still no ticket. Thank you.
I have already activated with PM SIM card with random number. I got number already.and there is no to ask port number from previous provide. where I can find it?Thank you.
Ported over a number yesterday and can only make outgoing calls/texts (I am using an eSIM). Incoming is not working. Is there a porting team phone number to contact.
I tried to subscribe the 5G 20Gb plan. My credit card was charged but got error to activate my account. I couldn't login to my account now, it keeps asking me to enter the credit information again. What can I do?
I changed to a new plan $34 for 20GB on November 19th 2023 and I was charged $10 for a service I didn't authorised. This $10 is illegal. I want my refund.
@CS_Agent I saw I had SOS service, I reset my Network Settings and that did not resolve the situation. I then deleted my eSIM. I cannot submit a ticket with support either!
Why has my loyalty discount not been applied for last few months, been with pm for over 10 years but only actually logged on a very few times.
Hii have 2 kids on the $25 for 1GB of Data for $25. One received a text message offering him 5GB for $25. But the other did not. how do i get the other line on this same price. Its not listed on their website.thanksMinaz
I need to get a number to be in line to speak to someone in customer service please
I was double billed when subscribing due to error. How do I talk to an agent get this rectified? Thanks,
i am trying reactivate my phone but the sim card that your company has provided has become invalid. how do i reactivate my phone? ive been with public mobile for years. not a new customer
Instruction to contact carrier, but where is the support?
Hello! Can someone that has used it clarify for me that the plans (especially the black friday $34 20G plan) includes Canada to USA texting? Want to switch my senior mother oven to public, but she needs to text back and forth with someone in the USA ...
I bought an extension to my US Roaming but it showed up as something else or did not work. My visa was charged but have NO Service! I have had Public for 8 years and I will never use the Add ons again because they are a disaster! Is there any way to ...
Hello all!I know somebody here will know if this is possible. I’m wondering if there’s anywhere on the app I can see what my plan will change to on my next renewal date. I am switching to a 5G plan on renewal, but I don’t remember the exact details...
Can't switch over to this plan.shows on website,does not say new Activision.
I’ve been trying to get my plan to 30GB since they just changed their deal. I tried changing subscription myself but it wants to charge me an other amount. I just want to get the extra 10GB without any other charge. every time I try to do a ticket th...
So I tried to purchase my E sim, turns out my phone didn't like it so it canceled out my old sim, charge me $5, and is asking I buy a brand new sim. I'm not doing this, how do I activate my old sim card? Also when I bought my E sim, it did not give m...
There is a space to enter one but all the one I tried got refused as "invalid promo code" although it was validated by others who used it. So ?!?
Hi.I know how to change my subscription, but the plan that I am looking for is not at the available plans. (the blackfriday 30GB data on 5G speed plan)https://subscribe.publicmobile.ca/en/on/activation/plans/30GB-5Gspeed3 Anyone can help me to change...
is 3GB at 3G speed, 30 day plan with unlimited Canada Talk and International text.Paying $35 monthly.Not clear what 30 day plan means?Looks like some of the black friday offers are much better. Any problems in switching ?
I entered my eIMEI instead of my IMEI during the port process. I did this because I believe I had to because I used the eSIM option. I got a text from Public saying that they needed to contact me to complete the port because I gave them incorrect inf...
I signed up for the 4g, 40gig $50 CAN/US plan this past summer. I logged in this morning to check the details of the plan to compare it with a Black Friday deal from a competitor. Looking at the plan details now, it does not mention US coverage at al...
Hello,Currently I am on the old type of plan where you get discounts for referrals from friends and family but I want to change to a plan that is currently offered. If I change my plan, will it force me into the new points plan setup? Any help woul...
I requested I scheduled plan change for the end of my billing cycle, to the $34 5G 20 GB unlimited plan. When I logged out and logged back in, the plan change was still showing as active. However, a day or two later, the plan changes suddenly disappe...
Locked out for 5 weeks. Cannot get any help. Need a person to unlock my account
How long does it usually take to get support for a ticket.I was trying to sign up for a public mobile. After select the plan and my sim options, I entered my payment information. I get a message saying the payment went through but could not create ...
hi i submitted a ticket and haven’t heard back, so just in case it didn’t send, let me ask again here. if i were to change suscription plan, will i loose all of my rewards such as the 2$ off loyalty, 2$ from auto pay and 2$ refer a friend?
I used to receive text messages from public mobile alerting me that I should have money in my account because they will withdraw money soon for the next month. However, I no longer receive these texts. Any idea how I can receive these messages again?
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