Subscription Issues with Public Mobile SIM Card

[reganpro]

Hi, I’m trying to set up a subscription with Public Mobile, and I already have a SIM card from being a previous customer. However, when I enter my SIM card number to start the subscription, I get an error message saying it’s already in use.

Can anyone help me resolve this issue?

[eddieO]

@reganpro, SIM cards can be transferred from one phone to another as long as it is still with the same provider and has been active all along (or never has been used/registered to an account before). If you have a previously used SIM card is no longer active you cannot reuse it even if you are going back to the same old company, you will need to get a new SIM card to register with your new account.

[hTideGnow · Accepted solution]

HI @reganpro 

you need a brand new sim card to start a new activation (can't reuse sim card)

Buy a PM physical sim card form Telus or Koodo store or via Amazon:

 Telus or Koodo store https://www.publicmobile.ca/en/on/pick-up-SIM
Amazon.ca https://www.amazon.ca/Public-prepaid-postpaid-Activate-Allinone/

Once you got the sim card, download PM app on the phone and start activation there

[will13am]

@reganpro , is this a brand new unused SIM card?  

[Handy1]

@reganpro  Because SIM card are one time use , you need a new unused PM SIM card