Wifi to 4G

[WenEll]

I recently signed up with Public Mobile but am unable to set up my Samsung Galaxy to switch over to 4G when there is no wifi?

[hTideGnow]

HI @WenEll 

that sounds like a general mobile data problem.  What model is that Galaxy phone? 

first try Reset Network settings on your phone.  Then turn off Wifi and turn on Mobile data

if you have trouble still, test the sim card in another phone

if same, ask support agent to check.  please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html  Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  
If any issue with ticket submission, you can  submit by direct message:  
      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

[Handy1]

@WenEll  Ensure you have cellular data turned on in phone settings