[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Can not assets my account
to pay my bill it seams that public mobile does not want my business
Lost my SIM card and email access
Hi all, I have lost my SIM card for months now . I also lost access to my email registered in my account . I still pay for the phone and I need to know how to access my account to change my email and also to be able to restore my phone . Any help wil...
Resolved! Frustrated transfering my number
Hi, I’m going in circles here because the chat box suggested i activate my sim to a temporary number before my old koodo number will be installed on my public mobile line- but i can’t find the option for activating my Sim anymore! Because i had start...
Random additional charges in August
I see on my credit card that I received additional charges in strange amounts in August. The CS agents keep saying it's not showing up on my payment history but it's quite clear this is public mobile charges. I have a $40 plan so the extra $16.95 and...
My Account
Why was I charged for an automatic top up? I didn't agree or request it, I would like it refunded and cancelled for any future automatic payments.my Account Number: ############Yin
Resolved! Locked out of My Account?
Hello! I know the title is a bit confusing seeing as I'm posting this, but this is actually the second account I've had to make.So I bought myself a subscription and selected eSim. Then, when it came down to downloading it, my phone wasn't compatible...
When I Change Plans will I keep Add-ons?
I am considering switching to a plan with more data versus buying add-on DataIf I choose Switch now will i still have my international calling add-ons?
Low cost plans…where are they?!
We just travelled to the states and it was cheaper in the long run to switch to a USA plan instead of purchasing add ons with the intention of switching to a lower plan without much data upon return. Now the cheapest plan offered on our account unde...
Resolved! Plans
Hi All, Just wondering if I have a current plan of $25.00 and there is a limited time plan of $23.00. Can I switch or does it add it on?
eSIM - Sim
I recently signed up and eSIM worked, do I need to remove my old SIM card from previous provider?
eSim - Sim issues
When I registered in the PM APP, I followed the steps to see if my Phone was esim compatible, I got the message that it was so I proceeded by choosing a plan with esim as the option. Unfortunately after choosing the plan and getting to the activation...
Unable to confirm new account - can’t get sms messages
I just purchased a new mobile account and I’m trying to set it up. The problem is that it’s in a device on my boat (yachtsense link). The device has no capability to receive sms messages. Is there any other way to get my account confirmed so I ca...
Network Connection in USA drops every 2-5 seconds Constantly. Works fine in Canada
Hi folks. I have a USA/Canada plan and everytime I visit the US, the network connection keeps dropping and reconnecting every 2-5 seconds. Happens constantly for days which makes the phone pretty useless. Will get the occasional text message but no d...
Resolved! How do I track my SIM card order?
I ordered a SIM card a week ago and I have not received it. I do not see a tracking number on the order confirmation email. Is there a way I can track the order? @CS_Agent Thanks!
How can I contact public mobile. The agents are slow
This is urgent. My account was suspended
Phone number with no account - help!
I bought plans for my daughter and son. I wanted to buy him more data but his number isn’t showing anywhere or using any email I remember. I have messaged the online support 100 times with no help. When I ask to find my email it sends me an email lo...
US ADD ON ROAMING
Just purchased the roaming add on for my iphone 15, not allowing in US. Have enabled roaming.Suggestions?
Upgrade to 4g
I upgraded from the most basic 3G plan to a 4g plan. I did this because the 3G was unable connect properly to some apps. Even with this upgrade, I was unable to connect to an app today in Vancouver.My phone is not showing 4g as an option. In previo...
can't retrieve voicemail messages
voicemail now is asking for a password in order to retrieve messages. Never had too use password before.
PSA $23-6GB for existing subscribers
Not a question but more of a PSA that if you're a low data user check your subscription to see if your account shows the $23-6GB subscription as an option. I am on the $25/5GB 3G plan that I accepted via SMS last year and even though $23/6GB shows o...
SIM card failure
After months of using the SIM card is suddenly failing.
90 Day Plan
How do I switch my account from a 30 day plan to a 90 day plan?
Phoning Canada from the U.S.
This is the wording for the plan that I currently have - "Unlimited Canada-US wide minutes and messaging plus unlimited international text and picture messaging++"I have been asking questions of the ITIA Chatbot without getting the answer to my quest...
esim activation
paid for data plan, asked me to download app to activate esim, which isn't working as app can't be found in app store.My mobile device is from the UK, I'm using an iphone 13. Any ideas?
Phone number transfer from Koodo to Public Mobile
I'm transferring my phone number from Koodo to Public Mobie, but it's over 5 hours since this process was started, and I still haven't received a transfer request SMS.
Receipt Address Incorrect
I recently changed my address on my profile, to one without a Suite number on the second line. However, only the first line of the address was updated, with the incorrect Suite number from my prior address still appearing on the second line. How do I...
Resolved! Referral code
I signed up but the referral code I put in didn’t get added to my account how can I add it after signing up?
Change device
I have a $15/month plan with a Huawei phone. Want to get a Google 8 Pro with the same $15 plan. How to do it? Thanks.
problems with SIM card
hi there, I have problems with SIM card. I have an old SIM card , but public mobile did not accept it, now I tried to get an e SIM card, which also didn't work, because apparently my phone is too old. can you give me a call?I would really like to spe...
SIM card
Good morning. My name is Ademar. I was a recent Public Mobile customer and I made the utmost mistake of leaving Public Mobile to go to another mobile company. Because of my worst experience with them in such short time, I have decided to come back to...
