I recently set up an account for my mom with Public Mobile and linked it to my credit card for payments. Unfortunately, she couldn’t receive text messages, and when I tried logging into the app, it kept saying the account was locked, even after attempting to reset it. I reached out to Public Mobile through my messages, but they couldn’t help because it’s not my account. They don’t offer support via chat, there’s no phone number to call, and I can’t log into the account to make any changes. It’s been a very frustrating experience dealing with them so far. Not sure what to do. Have to escalate it to the business bureau.
