Manually release my cell phone number

[Echoeliesa]

I was sent a text message from Public Mobile to answer YES to release my phone number. My phone texting no longer works.

I need Public Mobile to manually release my phone number by overriding the port.

[frickfrack1234]

I would recommend contacting a CS agent using the chatbox. If you're trying to switch your number to a new line they should be able to help. 
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[BKNS27]

@Echoeliesa 

It sounds like your PM account is suspended so you need to a manual payment to activate your account again so you can port your number out.

You can call 1-855-4PUBLIC or login to your account and make a payment.

[slusagm]

is the service active?  if it is  and just a text problem, you can put the sim card in another phone so you can reply Yes

PM usually do not do manual approval of releasing the line.  But you can try to open ticket with PM and ask

Just open ticket with PM using the Orange Chatbot icon on the lower right. Type the question Submit ticket and select Contact Us to get to ticket open screen       

or message them using this link:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Chalupa_Batman]

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@Echoeliesa wrote:

I was sent a text message from Public Mobile to answer YES to release my phone number. My phone texting no longer works.

I need Public Mobile to manually release my phone number by overriding the port.

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Hello @Echoeliesa 

You must reach out to the provider you ported to as they will have to contact Public Mobile.

If you're still having issues trying to get your number, you can create a ticket to advise them.

To submit a ticket with CS Agent using this Chatbot link

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437