Community

Re: Number Transfer & Account Activation Problem

Hi, I've followed these steps and received the verification message from my old provider and replied "YES" to it. The number I transferred is no longer on the account and it says it is now on my public mobile when I look at my account. I never receiv...

Refund Request – Activation Not Completed

Hello,I purchased a Public Mobile plan, but I have NOT completed activation yet.The SIM/eSIM has not been activated and no service has been used.I would like to request a refund for this purchase.Please let me know the next steps.Thank you.

Re: Number Transfer & Account Activation: Troubleshooting and Useful Information

I have followed all the text message instruction prompts to port from Fido . However, it has been 6 days since I switched from Fido, but I am still getting SOS for my reception bars even though Public Mobile App recognizes my phone number and started...

Re: Account Activation Issue

I've tried step 5 since last Sunday and it still keeps saying  "subscription not activated"I've also restarted my phone and then logged in again and tried transferring my phone number and still go the "subscription not activated" message.  Please hel...

Sim card not received yet.

I registered for $20 Public mobile plan on Jan. 24th. Still havn't received my sim card. I would like to cancel my subscription and request for a refund.

I have problem about port out from lucky mobile to public mobile

I ported out from Lucky Mobile to Public Mobile on 25th. I contacted Lucky Mobile because I was double charged and they said that your company did not take my number and that my Lucky Mobile account is still alive. Your company's internet network is ...

Referal bonus

I haven't got 20 dollars referal bonus

can not eceive text messages

Can not receive text messages I can send them  on my i phone 13

Activating Public Mobile Physical SIM from the United States

Hi Public Mobile community,I’m currently in the United States and I have a physical SIM that I brought with me from Canada.Is it possible to complete the activation while I’m in the U.S., or do I need to be in Canada?Appreciate any help!

Phone will not make calls or receive

My phone will not send or receive calls.  Account is fully uptodate. Need help ASAP. 

Issue Transfering the number from Fizz. Saying the account number is wrong

I am transferring the number from Fizz. After I type "Yes" in the transfer request. I receive the following message from Public mobile. My phone have two Sim card slots. So right now I have data from Public, but still receiving call from the Fizz Car...

How do I transfer my number to my new SIM card?

I recently lost my phone and I want to active a new SIM card to my account to keep my line and service. When I go on the app and click “change SIM card” it sends a verification code to my number, which I don’t have access to. What must I do to active...

Public mobile customer with new device

How do I activate my existing number on a new device. eSIM 

No QR Code

I recently purchased an eSIM, but I never received a confirmation email. The chatbot was not helpful.What can I do?

2-Year 50% Discount Missing When Activating SIM - Anyone Else?

I previously subscribed to the “60GB of data for use within Canada, US & Mexico at 5G speed” plan, which included a 50% discount valid for 2 years at $40.00. I chose to have the SIM card mailed and successfully completed the payment of $33.60.Today, ...

Porting issues

I switched from Rogers to Public it's been 5 days. I can make calls and have access to data but cannot receive phone calls or use SMS. I also can't confirm my account, it's sending a confirmation code to my phone but my SMS is not working...

Referral didn't work

Hi, I referred to a friend for PM but while paying for the subscription she entered the referral code. However, it didn't work and she had to pay the full price of the package, instead of the reduction of $10.She's a new user and can it be redeemed o...

Phone call not working

I just switched my phone service from Fido,getting a sweet deal of $20 for 60GB. My mobile data works fine on my new Public Mobile line, but I can't receive calls.Since I really need these services for work, could you please fix this ASAP? Your quick...

I need a new QR code. Old one expired

I got a trouble with transferring from fizz since last Saturday

Both are eSIM cards got a transfer message from fizz and replied in time fizz still holding my number, got network and call out service for public mobile, but can’t receive messages and incoming calls!!!Tried thousands times to submit tickets but the...

Ever safe with mobile hotspot

Hey, trying to finish account setup.  Eversafe wants to send sms to my phone number.But I am using the sim in a mobile hotspot, so no way to see the message.Help!

porting number

did the request a few hours ago, someone was to call us with account issues

Phone Calls not Working

I just switched my phone service from Fizz, getting a sweet deal of $20 for 60GB. My mobile data works fine on my new Public Mobile line, but I can't receive calls.Since I really need these services for work, could you please fix this ASAP? Your quic...

Advise on how to properly transfer number

Hello all,I currently am PM subscriber with $20 plan promotion, up and running. My phone does not  support EsimI will gift this plan of mine to a family member who is with Koodo and that person Iphone supports Esim only.Can your please advise on what...

Very poor reception

 I’m on a 4G plan, however I only have 3G reception. I thought this might be due to my older model phone, however I have upgraded to a new device and the problem persists. I’m considering upgrading to a 5G plan, but hesitate as I’m not convinced this...

Esim

I have purchased an eSIM on my personal phone for my sons phone but it’s not allowing me into his account to install it please help

statement

How do I get a copy of my monthly statement