Community

Lost phone. Need 2 activate new SIM card

Lost my phone. Bought a new SIM card. Can’t get into my banking or my email without it verifying two step to my phone number which I can’t access. I’m just trying to activate this card on my new phone so I am able to access my own personal accounts. ...

I used my rewards to add Long Distance mintues after email confirmation still not activated?

I used my rewards points to add on long distance international mintues I received confirmation but still I am unable to get them activated?

reward points

what happened to all my points? I have 2 different accounts, and noticed on my primary phone I have only 24 points after just redeeming 20 points on the secondary phone, same amount now as my secondary phone. I had a large amount of points on my prim...

Will Basic Flip Phone Work in the US?

Hello,I have an LGC441 flip phone with basic canada wide voice plan. Works fine.I fly into US from a vacation shortly. With all the airport drama, I'd like to have a working phone in case of travel misery.If I bump up subscription to Canada and Unite...

Service

My phone number has not transferred from telus

Debit card

I can't change my debit card info so I can't pay my phone it was automatic withdrawal what can I do it's a holiday so the store is closed today 

!! we're not able to process your payment at this time. Please try again later.

What happenedSince yesterday, this message has been constantly appearing when I make a payment.I also tried using the app, and it was the same.

Esim

I downloaded an esim to my current phone last night thinking i could transfer it to my new phone(i now know i cant) but it didnt download onto this phone properly and now my current phone is in sos mode.  I need this phone to work on cellular. Do i d...

Phone plan

Hello,I have made a payment but the plan isn't working. Id like to get this resolved ASAP before I go somewhere else.

Esim

I recently purchased a subscription however my phone was brought in US and doesn’t have a sim slot. Every time I try to activate the esim it asks me to download the app however downloading app is not possible since it’s unavailable in app store even ...

CS_Agent

My phone is lost and I have no excess to either my email or phone number and I want to transfer my phone number from public mobile to another provider and I need my account activated for it

Data not working

I use an iPhone 12 mini and I’m not able to use data for any apps. Also can’t text.  Everything works fine on wifi.  I’ve restarted the phone checked settings. Everything seems ok. Can anyone suggest a fix?

how do I change the email address on my wifes phone

Billing

Can someone explain something? My October payment came out of my account October 14 and this is only November 10 and another payment has come out? Thanks

Stuck in Transfer mode

I had a pay as you go number before. I tried to port it over but realized I had lost access to this old number. I have a physical SIM card I purchased from Public Mobile.  It wants me to complete my account set up and keeps asking em to provide two f...

Account showing data all used doesn't match usage history

Hello,  enquiring about my son's account.  He has 15 G of data each month.   His subscription started Oct 26 and his account is showing data all used.  When checking the usage history from Oct 26 to present only 1.7 G is used. Wondering why the data ...

No voice service?

Data ok, text apparently ok, no voice, get long delay followed by what sounds like busy tone. Tried rebooting, airplane mode etc. New subscriber. Suggestions?

Subscription expiration

I had a message that my services are on hold due to my subscription expiring. My phone does not work and it says that my next payment is due Feb please help 

Changing my sim

Pls help to change my sim

App

I installed the Public Mobile app on my Galaxy S10.  I have created an account and just received my sim card.  When I go to login after I enter my email and password, two orange dots appear on the page of my phone and nothing happens after that.  I h...