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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

can't activate phone from Koodo

This is terrible- I am paying for a subscription and it didn't activate from koodo or transfer the number. I want to cancel my subscription as the website just keeps sending me in circles.....I have tried submitting a ticket but then it says there is...

Adding a phone line

how do I add a phone line to my account

Deleted on phone

Just came back from vacation used another eSIM card abroad, had to deleted my public mobile e-card on my iPhone how do I reinstall it? My account is still active,tried to rebut again no new QR …

Resolved! Locked SIM card

Seems that my SIM card has been locked by mistacke. Can you please advise whom I should contact to get these code of 8 digits?thanks

Overcharged

I have been charged twice on my credit card for August. How can this be corrected?

monthly fee double charge

Hi,My cell phone number is 647-xxx-xxxx and Public Mobile is the service provider. I checked my credit card bill and I found public mobile has charged me twice on Sept 9th. $38.42 each time. Please confirm if it is an error at your end, and a refund ...

Transfer number stuck due to my account

My account on previous provider suspended so I can not receive the code verified full access. Can we change to my email?

Payment problem

I have invite my friends as newcome to public mobile , when we try to putted payment information number and it said unvalid card . Any help please and thank you

Repeated uninstall, clearing data: Still NO LOGIN to my P.M.-account on my Pixel 6 phone. Any ideas?

I want to purchase an ESIM for over a month now. What setting is OFF, to prevent the results below?Alex, I have re-installed, removed, cleared storage and cache on my installed Public Mobile -app, installed from Google store . I login ok, from deskto...

Resolved! Bell number transfer

I have three numbers on my bell account and only one is transferring to PM. I can not cancel my bell account. How do I transfer one number only?

Re: Credit card

how do I change visa number for payment

Resolved! Landline Phone Number Transfer

Iam trying to move my home phones landline number to a public mobile sim in a cellphone. When I try to sign in with the account it says it's sending a confirmation pin to the number which is still a landline. How do I get the pin to sign in to public...

Pegg

I lost my SIM card and switched to another number and provider. Will my account be deactivated? I don't want to use this number anymore. And unfortunately I don't have any access to the account to do it myself.

Data add-ons expiry

Why cant I buy data add ons with no expiry anymore? The whole reason I switched to Public Mobile was that I could have a bank of data when I used more in a month and now, it expires in 30 days! I was not happy with the forced switch to the new poin...

addon

I used points to purchase what I thought was added data for CanadaTurns out it is 1 G data for the USA. I don't need the USA I need Canada

Resolved! Hawaii trip. What is the best way to keep phone service.

Should I get an add on or get a new sim while on the islands?

Re: Transfer my lucky number mobile to public Mobile

Hi. I am trnafering my Koodo to PM. downloaded app, entered SIM number, input card details and it says PAY NOW. but when I can trnasfer my number? I see no option.

Resolved! has my account been deactivated?

I recently ported my number to another provider and when accessing my public account it doesn't display any information including the option to remove my credit card. I am concern the charges will continue. Does anyone know if the service gets automa...

Unable to redeem rewards

I am unable to redeem rewards because the rewards website says that my plan is expired. I renewed my plan on September 11 after the initial charge failed due to my card details changing. I have service and the main account website does not show any i...

Payment

I made a payment but my data hasn’t reset yet? Can anyone relate to my issues?

Resolved! Referral bonus used for add-ons

Hey guys, Quick question - A person (friend of mine) wanted to join PM, her query was she wanted to have 750 mins of IND and PAK calling from Addons, so can she use the referral bonus of $10 (which she will get), to get the add on or the 5 points add...

Changing private info for payment

I have tried to reset my password several times my account will close because my visa has changed. Your system is very very bad. My husband had the same problem so I am getting him an account with a different service and it looks like I might be doi...

Dropping calls

While out and talking to my wife our calls get dropped fairly regularly. I wonder if my SIM card is getting old and causing this problem.

Trying to update payment method- signup wants to activate my sim - constantly getting invalid sim

hi,I am really frustrated. My credit card expired.I am trying to update payment info.Signin ONLY gives me activate sim card option. Tried multiple browsers and different computers.When I try to activate - i am getting invalid SIM card.Please help.

4 digit pin

I forgot my 4 digit pin . When i call *611 i cannot continue. What should i do? thanks

Resolved! missing rewards

I subscribed the mobile service using a referral code but have not received the reward. My friend contacted Public Mobile and asked for my phone number. The friend mentioned that I have to contact Public Mobile. I tried to submit a ticket on the issu...

receiving and sending sms, texts

Over the past few months I have increasing problems receiving and sending sms, mms texts. Am I supposed to be able to send messages to any cell phone and receive a response? I am confused with different platforms, Messaging, Messenger, Messages? Do...

Credit card

How do I update my new credit card info for my auto payment plan?

Resolved! Support

How do I get in contact with a support agent? I am having troubles logging in and paying my bill

Travelling in France

My son will be travelling in France. Are there any plans that include texting in France? Or will he need to use What's App or something similar when connected to wifi?

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