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Forum Posts

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Ck_PM by Public Mobile
  • 1785 Views
  • 23 replies
  • 12 Bravos

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 30201 Views
  • 149 replies
  • 35 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 41891 Views
  • 185 replies
  • 29 Bravos

Cant use data

I just switched to public mobile using esim, and cant use any data. Im having the 50gig plan

Peterhddh by Good Citizen / Bon Citoyen
  • 296 Views
  • 5 replies
  • 0 Bravos

Resolved! How to create ticket to change to a plan that is not shown in the App

I've been trying for a couple hours to figure out how to get a message to some sort of administrator. The ChatBot tells me that I can get the $35 Black Friday 50GB Can-US-Mex by using the App (instead of the website). But it doesn't work for me. And ...

Shane58 by Great Neighbour / Super Voisin
  • 226 Views
  • 3 replies
  • 0 Bravos

Transfer of Number from Freedom Mobile

As part of the "Transfer Number" screen process, there was a list of instructions which included:Don't remove or delete current provider's SIM card yetReceive an SMS transfer from previous provider (Freedom Mobile) and answer yes within 90 minutesAs ...

OptiStreak by Good Citizen / Bon Citoyen
  • 456 Views
  • 2 replies
  • 0 Bravos

Resolved! No texting ability with ported number

My friend isn't able to text with her new public mobile account which she ported her bell number to.  She can make calls however. The port was only done a couple hours ago....could it be that it's not completely ported yet? Any help would be apprecia...

app

I only have public mobile on my computer, is it worth getting the app?

No internet

Hi thereMy phone is not receiving any messages while away from my wifi therefore the public mobile internet is not working when away from wifi. please help. 

ilincawong by Good Citizen / Bon Citoyen
  • 236 Views
  • 6 replies
  • 0 Bravos

Data

Changed plans about 2 months ago, for more data, but even when my plan renews it says I have used all my dataAny suggestions

Resolved! Signed up 5 hours ago and still no data

I signed up for the service about 5 hours ago and transfered my number from Videotron.  I still have no data and cannot call or text.  However, I can receive calls.  Anybody else have this issue?

kacheson by Good Citizen / Bon Citoyen
  • 465 Views
  • 10 replies
  • 0 Bravos

Resolved! Adding more lines to my account

Hi,I am Public Mobile subscriber and want to add my wife and son to my account by transferring their phone numbers from another carrier. To be clear, the outcome is to have 3 separate plans for 3 separate phone numbers under one account.  How can I d...

pmce by Great Neighbour / Super Voisin
  • 221 Views
  • 3 replies
  • 0 Bravos

Resolved! Transferring VOIP phone number to my common-wife's iPhone.

I messed up. I bought a plan for my common-law wife using my Public Mobile account. The Internet is working on her iPhone, but I'm afraid she'll have a problem transferring or porting our VOIP landline number to her phone because the landline number ...

Cheers427 by Great Neighbour / Super Voisin
  • 325 Views
  • 3 replies
  • 0 Bravos

When will Black Fridays sales end?

I am currently with Koodo and they don't have any good deals yet. After speaking with a Rep he said more better deals will start on Nov 29th so if nothing interests me on the 29th I am wondering when PM sales will end as I would hate to miss out if I...

Redrooster by Good Citizen / Bon Citoyen
  • 388 Views
  • 5 replies
  • 0 Bravos

Resolved! Transfer number

I just got a public plan and asked to transfer my number from Koodo. They asked and I said yes and now I have no number attached to my public sim. Help?

Grets by Good Citizen / Bon Citoyen
  • 182 Views
  • 2 replies
  • 0 Bravos

Esim not working

I have just got an esim, but i cannot download the public mobile app as it does not work on my phone!! What do i do? How do i fix this??

Keeping phone number

About to subscribe to public for the first time (using esim). How do i retain my old phone number?

Add voucher through IVR

Hello I am assisting an elderly person to add a voucher as he’s not tech savvy to use the app and it keeps saying it can’t be added and should seek help here. 

Patrine by Good Citizen / Bon Citoyen
  • 532 Views
  • 16 replies
  • 0 Bravos

Sim

When to put in public sim

Beelezebub by Great Neighbour / Super Voisin
  • 179 Views
  • 4 replies
  • 0 Bravos

Resolved! 3G plan

Is the $15 3G plan still available to new subscribers?

Tom1144 by Great Neighbour / Super Voisin
  • 244 Views
  • 2 replies
  • 0 Bravos

Sim card

Hello. Where can I purchase a SIM card and plan in Winnipeg. I don’t want the eSIM card

Windross by Great Neighbour / Super Voisin
  • 193 Views
  • 3 replies
  • 0 Bravos

Transferring from Rogers

Hi there. I just signed up for Public Mobile a few hours ago.  When I got the text from Rogers asking me to Yes if I wanted to transfer, I didn’t do that right away as I was still setting up the App  After I set up the Public Mobile App, I went to my...

PGWall by Great Neighbour / Super Voisin
  • 265 Views
  • 4 replies
  • 0 Bravos

Esim no service.

Afternoon, looking for help on redownloading the esim. Looks like i paid 2x for it and i have waited past 5 hours and no data or voice. (supposed to be free) no idea why i got another esim I do not have a qr code to redownload the the esim, please he...

JasonLeBarge by Great Neighbour / Super Voisin
  • 307 Views
  • 6 replies
  • 0 Bravos

Phone number did not port from previous plan

Hello, Since i became a public mobile customer (July2024) I have been charged from both my previous provider and public mobile.  When i contacted my previous provider they informed me that the number was not ported correctly, and this is an issue on ...

Cam2010 by Great Neighbour / Super Voisin
  • 230 Views
  • 3 replies
  • 0 Bravos

Switched subscriptions and it doesn’t work

I just recently (4-5 days ago) switched from the plan with 50Gb data, talk and call Canada wide. For 2$ more they have the same plan but for Canada and US wide. Now I’m in the US, and my data isn’t working. I got it as I knew I had a trip coming up, ...

Emleh by Great Neighbour / Super Voisin
  • 191 Views
  • 3 replies
  • 1 Bravos

Resolved! New Canada-US-Mexico plans

Hi,Concerning the new Canada-US-Mexico plans, who is the roaming partner? (Telcel, Movistar,…)Also, calls in Mexico to Mexico or calls in Mexico to Canada are included in these plans?thanks!

miKe00 by Great Neighbour / Super Voisin
  • 3383 Views
  • 26 replies
  • 0 Bravos

phone will not connect with Public Mobile network

My husband is away from home and his phone will not connect to the Public Mobile network.  He gets the message to contact PM when trying to make a call.  Subscription renewed today, and CC payment has been processed according to my online banking inf...

sarajeanw by Great Neighbour / Super Voisin
  • 123 Views
  • 1 replies
  • 0 Bravos

Resolved! Current subscription features

I currently have these features on my subscription.Calling Features: Call Display, Voicemail, Call Waiting, Call Forwarding, and Conference CallingWould I lose these if I switch over to the new $35 plan that's up currently that has the Canada USA Mex...

TerenceA by Great Neighbour / Super Voisin
  • 291 Views
  • 3 replies
  • 0 Bravos
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