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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Extra charge for 4g

My cellphone is 4g and lte compatible(I've checked my phone settings and also i verified my imei and is volte compatible). Also every time I use my data it shows 4g in the top right corner. But still I received a message from 4013 saying that I will ...

overcharged

the payment for the period jun 9 to july 9 came out from my visa .my account is already transfered as per your advice please refund the payment

Account deleted??

I got my account activated but phone had technical issues and wouldnt connect then ended up getting new account activated with Koodo on day 2 of public mobile account however my public mobile account was deleted without my consent how do I reactivate...

Resolved! Apn reset

Hi, after a recent plan change my cellular data APN is stuck on isp.mb.com and keeps reverting after I try to change it. Since this change, VPN connections on cellular no longer work (they hang indefinitely), although Wi-Fi works normally. I have alr...

SIM card stopped working after travel and usage of E-sim abroad

Hello, I'm having troubles reconnecting to the Public Mobile Network after having travelled and used an European E-sim for the last few weeks. I did all of the following things and still am unsuccessful:- Restarted phone- Turned Flight mode on/off- R...

Resolved! No access to account

URGENT Lost my phone and don’t have access to my public mobile account. How can I get access other than text or email (old and inactive)

Why can't i use any data after i signed up for it in my plan

This is very frustrating, I had signed up for data on May 17 and have never had a chance to use it even though i paid for it (due to health issues -i was in the hospital and had surgery - i couldn't sign in here till now to ask for helpNot sure where...

Can't get into original account

HelloI can't get into my original account so I created a new one. I am unable to use my phone number. I am requesting a refund due to my card being charged for a new account,

Sim card purchase

I purchased a SIM card last night and have been deducted $10 from my fund. But the process didn't get through. Please cancel and refund the money into my fund. Thank you

port my number

I am trying to text Public mobile to say yes I want to port my number but I can`t get the text to go through help only have 90 minutes and it has been about 45

Resolved! Will I be charged if i transfer esim from one phone to another?

I like to switch phones every now and then based on my preferences. With physical sim this is not an issue, but with esim this has become an inconvenience when it was supposed to be the opposite. Will I be charged if I transfer my esim from one phone...

@cs_agent

I lost my phone and SIM card. My plan was not paid to date so the phone number doesn’t work for codes. I can’t login to regular pm account with email due to i cant access that email without that phone number. I’ve got a new phone And purchased new si...

@cs_agent

I’m having trouble with my login for my account - I’ve now had to create a third account just to connect with you bc you’ve locked me out of my [email protected] account - I’ve been trying to reset the password for three days and whenever I reset, I ...

Can't submit a ticket or get needed customer support

The chat bot tells me to type "submit a ticket" and then fails to help me submit a ticket. Help!

Making calls in US

Am I able to use my phone to make calls within the US and from the US to Canada for free with my current subscription?

Need an OTP by email

i am working at getting a number transferred to Public Mobile but i can't access my account because the phone number doesn't work so I can't get my OTP by text

Credit card

My credit card that you have was compromised so the bank cancelled it and issued a new one with a different number. I want to register the new card wit you. How do I do this?

US Canada Mexico Plan - $35

Does this plan offer roaming in US, or be able to call from US to US or Canada while roaming in the US ?

Account with expired hold

I had a Public Mobile account that was put on hold due to non-payment due to a change in my credit card. The 90 day hold expired. Now I would like to resubscribe, however the subscription process will not allow me to use the same email address. C...