Get Support

Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Cannot send out messages

I have a hard time sending out messages, always say “fail to send”.

Help!

Need to change the phone number to get the code? Used to set up

Logging in continuous loop

When trying to log into my account I do the 2step authentication and it says approved and I click go to portal and then it loops back to start the 2step authentication process again and just goes through that loop over and over...

Cancel and get refund for additional data purchased

My 13 year old son also uses my phone. He replied Yes4 to data add-on purchase thinking it was part of the plan. I want to reverse this transaction so how do I proceed?

Change mt subscription while not yet activated

I would to Change my subscription while not yet activated.

Sim is toast?

So I think I break my SIM card trying to figure out what the password was to the Esim there's no way to fix this is there?

So my stay with Public mobile ended up short, because they failed to give me my third month free.

Anyone else not getting their third month free, and then told later they do not get it even after ticket inquiry. I wasted a lot of my time trying to figure out just how to ask for my third month free , which I felt I should not have to do, but I am ...

My date still doesn't working

I just move to canada to usa (only 2 weeks)so i change my subscription which is available in usabut it doesnt worki try to change my apn what public mobile let me dobut its still doesnt working

Trying to link my community account to my account

Billing Question

HiI noticed in November that I was billed twice - once on November 10 and again on November 12. Can you please let me know why I was charged twice. My subscription is $15/month Thank you

Puk request

I need PUK code to unlock my sim

$35 for 75G

Hello, I saw Public mobile has $35 for 75G Canada and US. Can I swith to this plan?Thanks,Feng

Deal offered by texted:Issue not accepted

Hello, I was offered $26 to get a4G 15Gb plan for only $26/ month. Hurry,offer ends December 18,2024. This offer will be added to your account and will take effect on your next renewal date.- Though I tried to accept this while in Florida on the $30 ...

PUK

Hello,I changed my phone and when I inserted my sim card, it said that the sim card was locked by PUK.I forgot what my PUK was, and I cannot even login to my account because it asks me to enter a verification code sent to my old email which I don't u...

locked out of phone, how do i get a PUK?

Resolved! Subscription change

I changed my subscription to the $35 75gb Canada, US, Mexico plan for plan renewal date, which was Dec 21. When I did this, the offer included 1,000 long distance minutes to the various countries. In my profile under manage subscription, the details...

Resolved! 509089-740

I was told not to reply except by private message - how is that done? I replied in the Reply box, but got no response

Re: Number port stuck in limbo.

Hi, could you send me the number to the PM support team as well? This whole system is awful. Confirmed the switched from Koodo, but can't get service from PM. Hence can't verify my account or log in because we have no access to SMS. The system won't ...

Duplicates charges on subscription

I 've just subscribed to a Public mobile plan, however upon checking my credit card was changed twice.

Plan Changes

So anyone else get them to do plan change via private messages to customer service?For some reason some of my online accounts are eligible for the Black Friday offer and others are notIs it a website bug or other issues (and its really weird the NEWE...

Plan limit

I have 6 gb of data but my phone data usage shows a limit of 2 go. Why?

Port Error Porting from Freedom Mobile to PM

received a koodo message almost instantly when submitting the request to port.Koodo Message: There was an issue transferring your phone number to Koodo. Please resubmit the correct account number from your previous provider or your device information...

currently on $102/months for 150gb, wanting to switch to $35/month for 75gb CAN/USD/MEX

How do I switch from my current plan $102/months for 150gb to $35/month for 75gb CAN/USD/MEX? I do not see the plan in my subscription page.

text mrssages receiving in China

I am PM subcriber, if I go to China , can I receive text massages that is sent from Canada in China?

Issues porting number from Rogers

Hello,I rejoined Public Mobile last night and cancelled my Roger's account today. I moved from a physical SIM (Rogers) to an eSIM (Public) for the first time, but am unsure that is the issue. I suspect the issue is that my phone number may not have p...

US phone service not working. Talk and text are. Bought the $30 plan which was confirmed.

payment

they ended my auto payments, and I can't pay

Resolved! Pinned Message on Community Home Page.

General question, maybe it's possible to create a pinned message with all the information for people/clients trying to upgrade/downgrade to CAN/US/MEX plans, as currently looks like many questions in the Community about the same topic with exact same...

Resolved! Where are all my previous rewards?

I had minutes and data before the change over. I do not see them now. Where are they???

Resolved! Boxing week $35 can us Mexico plan

Hi,I would like to switch to the boxing day offer $35 Canada US Mexico however I do not see it as a selection which is odd. Can anyone please help to see how I can get this plan as a loyal PM subscriber? Or any thoughts why I don't see it as a select...