Hello Community, We want to update you regarding the recent service disruptions impacting some of our subscribers in Ontario, Quebec, and the Maritimes. Early this morning, our team successfully implemented a fix that resolved the network congestion ...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hello,See the following:ThanksHelen
Hi,Can anyone help me. I just changed my sim from Virgin Mobile to Public Mobile today. Somehow after transferring to the new sim (Public Mobile) I'm not able to receive and send text messages but I'm able to receive/make phone calls. I already calle...
I am already aware of the changes since Feb 2024 that causes some older phones to no longer be supported for MMS and required APN updates to resolve. My situation is still as follows.I can send and receive regular text messagesI can send picture and...
Hi, I just created an account and tried to subscribe but I got a message that said subscription not activated. I would like to port my number. Quinn
@Mekmobile use the little orange bubble on lower right side of this page to start process of Customer Support. Let them know how you feel as we all share your feelings too.
Hello,I have been a loyal customer for years with public mobile and never had any connectivity issues until the last few months. I am having some real problem when I am on a phone call with anyone. When I'm just sitting still in my home and talking ...
please help. No service. Tried resetting- didn’t work. Tried adding new SIM card instead of eSIM. Still nothing. Sent in service ticket. No response. No service for 2 days. Please help. Thanks
If I change my plan, do I loose my international and US long distance min that were rewards?
Not only can I not complete my Public Mobile transfer to a new phone, I can't even complete my log-in to my account on the computer as it keeps sending a six digit code to a phone that won't see it.
I transferred my number about a week ago and ever since I can’t receive text messages. Under iMessages it is just stuck verifying my phone number.
Hi,I just subscribed to PM and wanted to port in my number. Unfortunately, something went wrong, probably we entered wrong account number from the old operator and now the porting is pending since 2 days.Is there any way to correct the data and move...
Hello!I dont use 'referals' or 'community' so is there any point to switching to points? I like getting money off every month automatically. Does this point system do that? If I am just using the most basic plan, am i going to get more money back the...
i used to get a few dollars off my bill each month and that's why i stayed. Is there anyway to still get that for loyal customers or are you done with it?
Hello everyone, I have lost the ability to send pictures/images to any other phone except an i-phone. I have tried switching sim cards to newer phone, updated my phone, and still have this issue. Could this be a phone plan issue. I'm on a 3G plan.Tha...
I recently purchased a 15 day US talk and text add on. I was able to make and receive phone calls in the greater Detroit metro area but was unable to do so as I traveled north to Oscoda, Michigan. The texting feature worked well but the telephone fe...
I can't send/receive texts. I inserted a new/activated sim card and ported my phone number yesterday. Everything is fine except sending/receiving texts. My phone is Samsung S23FE edted by computergeek541: changed label, unrelated to Community cat...
Hi,I have a catch 22 problem. I cannot log into my public mobile account any more. I forgot my password, and to change it I need to have an email sent to me. The problem is that the email address I have on file is no longer in service. Mail.com deact...
I am a new customer. I brought my phone number from fonus mobile. I can use my phone number for calling and network but cannot use texting. I cannot register my PM number to apple id and imessage. What can I do for it?
i cant recieve any text message after porting to public mobile
So Public Mobile fraudulently removed my Legacy rewards and switched me to Points which I'm going to be reporting. On top of this, I had 13 long, and hard earned referrals that have now dissapeared all together after they made this unauthorized chang...
How do I know when an agent is trying to get in touch with me? I received no notification that an agent was ready to chat with me and as a result my ticket was closed. Submitted another ticket and would like to know how to connect so I don't miss thi...
I see that I am not the only one whose calls are being dropped. So there is a common problem. What is the solution?
Hello! I recently purchased esim but it’s not compatible with my phone. Can I please get a refund?
While attempting to transfer our numbers to Public from Cityfone both my son and I received a text advising that we entered an incorrect ESN/MEID. Has anyone encountered this recently.Thanks
HiI've been with public mobile for quite a few years - my $25/month plan was down to costing me $19/month tax's in, my wife's plan was the $15 plan with 1/4 GB of data that was down to $9 - tax's in. So now I'll be charged $28/month and my wife $1...
I came back to Canada, inserted my SIM card and my phone doesn't connect to the network (SOS icon displayed).I can't access my Public Mobile account online either, because a code is automatically sent to my phone, and since I can't connect to the net...
Hello! I'm a current PM customer having really crappy plan. How can I switch to new plan (one of the currently advertised) without having to change my number? Many thanks!!!!
I transferred my number from Fizz more than five hours ago. I can make and receive calls using the transferred number, but texting/SMSing still doesn't work.In iPhone settings, the number is still old. It hasn't changed to the transfered number.
Switched to the $29 a month with 4G speed but still showing 3 G should I have got a new Sim card?
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