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Forum Posts

Resolved! Add-ons

Hello fellow usersI would imagine this question has been asked and answered numerous times, however, here goes again.I will be travelling to the US and intend to purchase add-ons. I have noticed many people lately have been having issues with their a...

Tapper22 by Good Citizen / Bon Citoyen
  • 143 Views
  • 3 replies
  • 0 Bravos

Resolved! number transfer

do I lose mobile data if I transfer my phone number 

Yup by Great Neighbour / Super Voisin
  • 94 Views
  • 3 replies
  • 0 Bravos

my line not working

I dont have an account and I cant verify why my line is not workingxxx-xxx-xxxx

Salirosas by Great Neighbour / Super Voisin
  • 102 Views
  • 3 replies
  • 0 Bravos

Resolved! Pixel 5 not receiving texts issue

Hello Support, I signed up for Public Mobile earlier this week and have been I'm unable to receive text messages from non-Public Mobile members. A few things:I have an unlocked Google Pixel 5 that was previously on Virgin Plus.I can send messages and...

Resolved! Overcharged For Refurbished ZTE.

Hellopurchased through email link sent to me a ZTE but was charged $69. + tax rather than advertised $39. + tax.Offer Includes a Reoccuring $5. credit for 6 months.Send emails to originating address with No Response.Have Order Number available. Phone...

Me0W by Great Citizen / Super Citoyen
  • 294 Views
  • 10 replies
  • 0 Bravos

Data Usage Discrepancy

UPDATE: Never mind lol, did some digging and found the incognito browsing trick. Everything matches up now. -- Anyone know why my device would show a drastically different amount of data usage than the self serve my account page?? Like it's a 10GB di...

cjdk by Good Citizen / Bon Citoyen
  • 72 Views
  • 3 replies
  • 0 Bravos

Ads after calls

Whenever I make a call I see an ad afterwards. How do I deactivate that? Also text is supposed to be included in package yet the text app I have also shows ads. How do I get the right text app that is without ads?

toddmatheson by Good Citizen / Bon Citoyen
  • 102 Views
  • 5 replies
  • 0 Bravos

Data Running out

I have had the same plan for quite a few years and have been camping and out of wifi for a week and didnt run out of data however in the last two months I have barely been out of wifi service and my data always seems to be running out. The same is tr...

murphdave by Great Neighbour / Super Voisin
  • 67 Views
  • 3 replies
  • 0 Bravos

my 4g data is not working

It been 62 hours since my new 4G plan commenced and i still do not have 4G data speeds.Speed is still the same as previous 3G plan?

Walt38 by Great Neighbour / Super Voisin
  • 141 Views
  • 7 replies
  • 0 Bravos

Vouchers not loading

Hi there,inhave added 3 separate vouchers for my plan to reload and although they are being bud taken from they aren’t recognized who thin my plan. I have spent way to much money on this and I still can not make a call. Even with a credit to my accou...

Jakeg by Great Neighbour / Super Voisin
  • 76 Views
  • 3 replies
  • 0 Bravos

Data cut off

Hi still have plenty of data left but I got a message saying I used 100%, still showing 50% left plus bonus data. So can't use data now. I tried resetting my network settings to no avail. Thanks for any help.

when dies my new plan start

was sent the text sms offer for $40 15GB of the new 4g data but it doesn't appear that the plan has updated via my account. I tried clearing cache aswell. can you please help. Thanks.

ca1946 by Great Neighbour / Super Voisin
  • 94 Views
  • 4 replies
  • 1 Bravos

Resolved! Porting my number over

Hey I am looking to port my number over to another carrier. I've already signed up with them, but I am unable to receive text message for the port request on my current Public mobile since it is suspended because I have to Top up the acct. Can any as...

bsharma1 by Great Neighbour / Super Voisin
  • 192 Views
  • 11 replies
  • 0 Bravos

ISO: Wholesale Public Mobile SIM Cards

I own a Cell Phone Repair Shop, and I sell alot of used devices, Plans and SIM Cards. So before Public Mobile decided to make the full switch to Self Serve, I used to be Authorized with them and I was able to buy SIM Cards wholesale directly from PM,...

koen4224 by Model Citizen / Citoyen Modèle
  • 353 Views
  • 15 replies
  • 1 Bravos

15GB 40$ Text Sms Offer

I was sent the text sms offer for $40 15GB of the new 4g data but it doesn't appear that the plan has updated via my account. I tried clearing cache aswell. can you please help. Thanks.

Yatti420 by Good Citizen / Bon Citoyen
  • 200 Views
  • 14 replies
  • 0 Bravos

New 4G 20GB plan for $45/month available

Hi Community, I got nosy again today and checked to see if there are any new plans available before my new plan renewal. For anybody that may need a little more data, or if they don't like the price of the 4G 20GB plan $55 plan from a a few months ag...

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mitchnet12 by Model Citizen / Citoyen Modèle
  • 342 Views
  • 7 replies
  • 4 Bravos

The new LTE speed is much better 🤩

Anyone wondering if the new LTE plans offer better speeds. Here’s what I’ve found after my plan just switched… compared to my 3G a month ago.   

E0F076B8-D723-4C4A-A464-98C1FF64258D.png B95AA8B8-E625-4FB3-892A-592202AEB8C4.png
DDM69 by Town Hero / Héro de la Ville
  • 132 Views
  • 4 replies
  • 3 Bravos

Resolved! Cannot Sign In to MyAccount??

The sign in page is not working today, after signing in I just keep getting a white page that says error.

koen4224 by Model Citizen / Citoyen Modèle
  • 181 Views
  • 12 replies
  • 0 Bravos

Resolved! Black Friday Deal

I see public is offering a Black Friday deal with code 12months12gb. Is there a way for current customers to access this deal? Or only new customers?

rachelmay by Great Neighbour / Super Voisin
  • 201 Views
  • 4 replies
  • 0 Bravos

Resolved! New plan was not applied to my account on renewal date.

Hi there,I changed my plan to a 15GB at 4G speed, $40 last month. The new plan is supposed to apply to my account today. I checked my account this morning and did not see any changes on my account. the plan still remains the old plan 5GB at 3g speed,...

Bruce2020 by Good Citizen / Bon Citoyen
  • 102 Views
  • 4 replies
  • 0 Bravos

Account won’t reactivate

Having trouble getting my account reactivated. Plan expired yesterday, made a pmnt today but all it will do is add money to my account. When I reactivate it says it was successful and may take 1/2 hour to go through but it’s been almost 6 hours and s...

Cheney86 by Great Neighbour / Super Voisin
  • 85 Views
  • 3 replies
  • 0 Bravos

Resolved! Roaming Add ons

Hi,I'm wondering if I can purchase a 10 day add on for US roaming, when I'll be leaving in a week.Will the ten days start when the add on is purchased or as soon as I arrive in the us?Please let me know,Thanks!

hanah78 by Great Neighbour / Super Voisin
  • 107 Views
  • 4 replies
  • 1 Bravos

Resolved! Promotion

How long are the Black Friday Promotions going on for?

Hughes41 by Great Neighbour / Super Voisin
  • 78 Views
  • 3 replies
  • 0 Bravos

Resolved! Plan isn't working

I topped up my service today and changed to the exact same plan but at a lower rate. Payment went through on my end, PM says line is active yet I do not have service. Put a service ticket, still waiting to be contacted

coreenaroger by Good Citizen / Bon Citoyen
  • 120 Views
  • 11 replies
  • 1 Bravos

account

I registered a new card, but I don’t know why I didn’t bind my email address, and now I can’t log in to the account to pay, what to do about this problem?

Lili5 by Great Neighbour / Super Voisin
  • 45 Views
  • 2 replies
  • 0 Bravos

Resolved! Out of country for six months

I will be out of the country for six months, so the 90 day window of not using auto pay will not do. Should I just cancel my phone? Six months of payment for nothing is not sitting well with me.

Resolved! Payment won’t go through

When I sign in it says my plan has been de activated due to a late payment. I made a payment this morning that said it went through. I didn’t have service so I went and signed in again and it said I was still de activated. Clicked payment history and...

kamandaaass by Great Neighbour / Super Voisin
  • 56 Views
  • 2 replies
  • 0 Bravos