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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 11132 Views
  • 107 replies
  • 27 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 22061 Views
  • 181 replies
  • 24 Bravos

Activating Error

Was trying to purchase a plan. The following error ocured (#820) Your payment was processed but an account configuration error occurfed. Was my Sim sent to me? Was my plan acitvated?Can you please clarify what I need to do now?Thanks. 

Andrii2323 by Great Neighbour / Super Voisin
  • 212 Views
  • 7 replies
  • 0 Bravos

update creditcard

trying to update creditcard but dont know what email was used to set account up. the password reset is no problem as it is sent to the phone but when trying to recover the email its sent to the gmail or whatever to recover and i dont remember what em...

gec by Great Neighbour / Super Voisin
  • 211 Views
  • 6 replies
  • 0 Bravos

Wrong IMEI number

I entered the wrong IMEI number during the activation process, leading my activation to be failed. I have already been charged with the subscription fee. How can I enter my number correctly and resume my activation process? I have not yet been assign...

Sadaf99 by Great Neighbour / Super Voisin
  • 117 Views
  • 2 replies
  • 0 Bravos

Signal

In the evening. The Vaughan location signal is soooo bad.

Erica21 by Great Neighbour / Super Voisin
  • 116 Views
  • 2 replies
  • 0 Bravos

hi

can you please take my credit card off my account thank you

allen78 by Great Neighbour / Super Voisin
  • 100 Views
  • 1 replies
  • 1 Bravos

5g network

My subscription is for a 5g network but I'm only getting LTE.  No matter where I am, i could be in Toronto or up north and only getting lte network. I don't get the option in my samsung s20 to pick 5g. I used to be able when I was with rogers. Does a...

Joe85 by Great Neighbour / Super Voisin
  • 186 Views
  • 4 replies
  • 0 Bravos

Resolved! Cannot call or receive calls while in the US

I have Canada-US plan which should include calls, text, and data for US and Canada.The data roaming is working as expected while in the US but I am not able to make any calls from my iPhone or receive any calls. I get 'Call failed' immediately upon t...

Ahmed0Mostafa by Great Neighbour / Super Voisin
  • 236 Views
  • 5 replies
  • 0 Bravos

SIM Security

A security expert said to use a pin with your carrier to avoid sim swapping but public mobile does not provide one. What measures are in place instead of a pin as was suggested? 

WilliamF11 by Great Neighbour / Super Voisin
  • 256 Views
  • 7 replies
  • 0 Bravos

Resolved! Payment information

Public mobile application too slow I couldn't update my payment information 

7va by Great Neighbour / Super Voisin
  • 202 Views
  • 6 replies
  • 0 Bravos

Resolved! User locked out.... permanently.

I subscribed and successfully paid for my phone plan two months back.. to this day I cannot log in???? Every single time I try It says user locked out.... however I'm on my first attempt at signing in???   I recieve an email saying to wait an hour an...

Workingchump by Great Neighbour / Super Voisin
  • 168 Views
  • 2 replies
  • 0 Bravos

Resolved! Sim to esim

Hi I am switching from an old android with physical sim to new iPhone with esim. How can I do this without issue or risk of losing my phone number? 

Dgg01 by Great Neighbour / Super Voisin
  • 258 Views
  • 8 replies
  • 0 Bravos

Simcard deliivery is too late.

Dears,I made an order the sim card and opened the account on Jan 13, 2024. As the advertisement, the delivery is within 2 days. However, today is Jan 28 I have not received anything yet.  I don't know why the sim card delivery is so slow. I am living...

cphung by Good Citizen / Bon Citoyen
  • 165 Views
  • 6 replies
  • 0 Bravos

Resolved! changing subscription not taking effect

i changed my subscription to a new plan. it was supposed take effect with new billing cycle which was today. The new plan is $34 90day 30gb. As of now, automatic payment system has charged me for full 3months but plan has not changed and remained the...

lullu by Great Neighbour / Super Voisin
  • 160 Views
  • 4 replies
  • 0 Bravos

Resolved! account

jan 27 around 8 i tried to active my new account and transfer my number but my public mobile sim card is still not working 

gregbrown by Great Neighbour / Super Voisin
  • 186 Views
  • 4 replies
  • 0 Bravos

Resolved! USA add on's didn't work

Hi I bought USA add on's when I was in LA for the weekend. They didn't work at all I tried all the help your bot gave me at the time like restarted my phone , selecting different networks etc.. nothing worked I couldn't use my phone at all , no calls...

flafffel by Great Neighbour / Super Voisin
  • 266 Views
  • 8 replies
  • 1 Bravos

Resolved! sign in to community account

I have 2 Public Mobile accounts ( 2 different emails obviously and had 2 different passwords for my community accounts) When signing in to either account the same nickname appears. Anybody know why this happened? Why would the same nickname show on 2...

Kim121 by Good Citizen / Bon Citoyen
  • 306 Views
  • 4 replies
  • 2 Bravos

Resolved! us add on

Once again ive gone to purchase a $15 us add on, and instead of it being activated, it was was applied as a credit to my account !!!!  I need a us add on !!!  I dont need a $15 credit !!  This keeps happening. and it puts me in a terrible situation.....

MURRAYDEEP by Good Citizen / Bon Citoyen
  • 412 Views
  • 19 replies
  • 0 Bravos

No singal in Hong Kong

Hi, I'm travelling in Hong Kong and have turned on the line. But I do not receive any calls or text messages. Could you help to troubleshoot?

Avv01186 by Great Neighbour / Super Voisin
  • 227 Views
  • 6 replies
  • 1 Bravos

access to payments

I have now been 3 days without a phone. I updated my payment info but am unable to process payment. How does a person get to talk to a live representative.

tillyp by Great Neighbour / Super Voisin
  • 99 Views
  • 2 replies
  • 0 Bravos

US Credit Card

I would like to use a US credit card for my subscription but there is no place to enter a billing address and my billing zip code is (of course) different from the postal code associated with my phone number.

CharlesD1 by Great Neighbour / Super Voisin
  • 146 Views
  • 4 replies
  • 0 Bravos

Resolved! legacy rewards program

If I switch from a 90 day subscription to a current 30 day plan, will I lose the loyalty deduction? I have been with PM for 5+ years. I also use auto pay so the total discount is significant. Can anyone confirm how this works if I make the change? Th...

dj10 by Great Neighbour / Super Voisin
  • 257 Views
  • 5 replies
  • 0 Bravos

eSIM Transfer Issues

Recently I ran into the issue of not being able to transfer my eSIM from my old phone to my new phone. I was told that I must purchase a new eSIM from the self serve section of the mobile app. However, is it possible for me to purchase a new eSIM the...

Jane_Doe23 by Great Neighbour / Super Voisin
  • 127 Views
  • 2 replies
  • 0 Bravos

Resolved! No outgoing text messages . Public error 2

Hello,I am having trouble sending text messages. I've already rebooted my old phone, took out sim and transfer it to another unlocked phone. These steps did not work.Thanks in advance,

JoseA by Great Neighbour / Super Voisin
  • 256 Views
  • 5 replies
  • 0 Bravos

eSim

 the eSIM was already installed and then deleted,how do I get a new eSIM will be required

Brr5000k by Good Citizen / Bon Citoyen
  • 102 Views
  • 1 replies
  • 0 Bravos

Trying to make a phone call disconnects immediately

I have a one plus 9. I had this problem before I swapped APN's to the newest one and I'm still having problems. When I try to call or even access the voice mail it immediately cuts out without a dial tone 

KingAlfredo by Good Citizen / Bon Citoyen
  • 178 Views
  • 3 replies
  • 0 Bravos

Phone dissapear from MyAccount

My Phone data stopped working. I logged into my Account and is asking for Reactivation? When I say I already have a SIM, I get an invalid SIM. How do I recover my account?

AlineG by Great Neighbour / Super Voisin
  • 151 Views
  • 5 replies
  • 0 Bravos

Your number cannot be completed as dialed

Hi, I’ve been trying to call my banker’s international toll free number from the Philippines but failed. Public Mobile always say that the number I dialed cannot be completed. The international toll free number is IAC+800-8-6318000. I used 011 for th...

Irene_M by Great Neighbour / Super Voisin
  • 571 Views
  • 18 replies
  • 0 Bravos

Ordered SIM online, paid, then got error

Tried to order, card got charged but order didn't go through. Saw a message about entering a ticket. Can an admin help me? My credit card is charged already and the sim order didn't complete 

Nmg2 by Great Neighbour / Super Voisin
  • 165 Views
  • 5 replies
  • 0 Bravos
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