Community

Phone number transfer didn't work - I LOST MY PHONE NUMBER!!!!

I am so frustrated. I decided to transfer over to public mobile from Rogers. I have been with Rogers for ever, and always happy with their customer service but needed a break from the high phone bills. Well, I regret this completely now. I transfered...

cannot move number to another device

My number was linked in to the same account as my daughter's. I cannot complete registration for my account as it says, that sim is in use. My old phone broke, I bought a new one but cannot move my number to a new device. Do not know what to do now

Transferring number problems?

Hi all,Since last Thursday, we transferred my wife's phone to PM from Fido, but we discovered she hasn't been able to send or receive texts and calls to her number are bounced to her Fido voice mail.The last part of the transfer process was texting Y...

Need help locating account and assigning to a new sim

I got the sim and verified my account ownership yesterday so who do I talk to for this?

pre authorized payment visa # change

My visa number for my pre-authorized payment has changed.

ending 3G support?

Need invoice

Hi all,So I had a public mobile sim until last year which got deactivated. However, I need some invoices from 2021-22. How can I get those? After I login to my account, all it shows is to either return to login page or reactivate the number (I don’t ...

My account

Hi,My account is not showing the option for loading funds onto my account. Why is it not working? 

Don't buy a SIM card from The Public Mobile App

I tried to buy another SIM from the phone App to set up another phone plan, but when I tried I only got part way through the process & the App kept spinning, I waited & finally closed it & tried again with no luck. Well 3 weeks later I got my VISA st...

payment

I changed my payment to a new credit card.  Payment is still coming out on old one as well.  What do Ido?

Cannot create an account

AGENT

Just made an account yesterday (August 16, 2025) and subscribed to a plan.  It said my phone was compatible with esim, so I chose that option, but my phone cannot download esim, even from qr code in email. When logging into app, it is stuck on trying...

Double charged

Hi I just got double charged on a plan I wanted to get, I payed August 15 now you guys just charged me on August 17

No iCloud ESim activation

I can’t log in iCloud because I need my phone number and I can’t get my phone number on a new device cause I need i cloud to download the app so I downloaded on another phone and purchased another eSIM but I didn’t receive an email with the qrcode li...

Re: Agent

My connection mot working for 2 weeks can’t call out or receive calls 

Transfering Public Mobile phone # to another carrier

Hello, I'm trying to transfer a Public mobile # to Freedom mobile. The old phone w/ number has been lost, I don't have the ability to use it. I've already contacted Freedom mobile to post the requisition internally, now I need a Public employee to co...

Why is the Public Mobile website so useless

Apparently there is no information on my usage when I sign into my account!!!! Currently can't access data on my phone and can't find out why.Also no history of payments that I have made although I am on autopay and the money keeps getting charged to...

Plan clarifications

My plan includes "unlimited Quebec minutes and messaging+" and I am curious what Quebec messaging means for a visit to another province. Will I incur fees for incoming and/or outgoing texts while out of Quebec? Thanks!

Trying to transfer old number to PM. Got message re. incorrect ESN MEID and sent request for support

SIM Card not received

I ordered a new SIM card August 2nd has of today.I still have not received it and I need this phone especially when I'm out for medical purposes.What is the hold up, please?This is beyond ridiculous at this point thank you 

How to replace my lost SIM card while I am in US

I lost my SIM card and I'm currently in the US. I won't be able to return to Canada for a short time. Could you please tell me how to get a replacement SIM card? I need to keep the number. Or how to switch to an eSIM? Or is there any other way for me...

same email address used for 2 sim accounts

i signed up for a second phone sim on the same email account.  i did not know this was a no no.  mow i am stuck at the set up screen for the new sim card and can not access the account for the original sim card..  and am getting lots of grief for too...

being charged for 2 SIM cards I didn't receive

how can I be charged for something I didn't get or even complete the order for? edited by computergeek541:  changed category label as this discussion isn't related to Community

i want to cancel the subscription i cant transfer my phone number

Re: Error "not able to process this request" Updating Payment Card

Still an issue 8 months later.  Tring to figure it out.

activating a new sim

hi need some info as to how to activate a new sim card. i placed my account on hold cause i thought i lost my phone but it turns out my phone was bujrried in a mud slide and not reachable. so i ordererd a new phone and a new sim card via amazon. now ...