Community

pre authorized payment visa # change

My visa number for my pre-authorized payment has changed.

ending 3G support?

Need invoice

Hi all,So I had a public mobile sim until last year which got deactivated. However, I need some invoices from 2021-22. How can I get those? After I login to my account, all it shows is to either return to login page or reactivate the number (I don’t ...

My account

Hi,My account is not showing the option for loading funds onto my account. Why is it not working? 

Don't buy a SIM card from The Public Mobile App

I tried to buy another SIM from the phone App to set up another phone plan, but when I tried I only got part way through the process & the App kept spinning, I waited & finally closed it & tried again with no luck. Well 3 weeks later I got my VISA st...

payment

I changed my payment to a new credit card.  Payment is still coming out on old one as well.  What do Ido?

Cannot create an account

AGENT

Just made an account yesterday (August 16, 2025) and subscribed to a plan.  It said my phone was compatible with esim, so I chose that option, but my phone cannot download esim, even from qr code in email. When logging into app, it is stuck on trying...

Double charged

Hi I just got double charged on a plan I wanted to get, I payed August 15 now you guys just charged me on August 17

No iCloud ESim activation

I can’t log in iCloud because I need my phone number and I can’t get my phone number on a new device cause I need i cloud to download the app so I downloaded on another phone and purchased another eSIM but I didn’t receive an email with the qrcode li...

Re: Agent

My connection mot working for 2 weeks can’t call out or receive calls 

Transfering Public Mobile phone # to another carrier

Hello, I'm trying to transfer a Public mobile # to Freedom mobile. The old phone w/ number has been lost, I don't have the ability to use it. I've already contacted Freedom mobile to post the requisition internally, now I need a Public employee to co...

Why is the Public Mobile website so useless

Apparently there is no information on my usage when I sign into my account!!!! Currently can't access data on my phone and can't find out why.Also no history of payments that I have made although I am on autopay and the money keeps getting charged to...

Plan clarifications

My plan includes "unlimited Quebec minutes and messaging+" and I am curious what Quebec messaging means for a visit to another province. Will I incur fees for incoming and/or outgoing texts while out of Quebec? Thanks!

Trying to transfer old number to PM. Got message re. incorrect ESN MEID and sent request for support

SIM Card not received

I ordered a new SIM card August 2nd has of today.I still have not received it and I need this phone especially when I'm out for medical purposes.What is the hold up, please?This is beyond ridiculous at this point thank you 

How to replace my lost SIM card while I am in US

I lost my SIM card and I'm currently in the US. I won't be able to return to Canada for a short time. Could you please tell me how to get a replacement SIM card? I need to keep the number. Or how to switch to an eSIM? Or is there any other way for me...

same email address used for 2 sim accounts

i signed up for a second phone sim on the same email account.  i did not know this was a no no.  mow i am stuck at the set up screen for the new sim card and can not access the account for the original sim card..  and am getting lots of grief for too...

being charged for 2 SIM cards I didn't receive

how can I be charged for something I didn't get or even complete the order for? edited by computergeek541:  changed category label as this discussion isn't related to Community

i want to cancel the subscription i cant transfer my phone number

Re: Error "not able to process this request" Updating Payment Card

Still an issue 8 months later.  Tring to figure it out.

activating a new sim

hi need some info as to how to activate a new sim card. i placed my account on hold cause i thought i lost my phone but it turns out my phone was bujrried in a mud slide and not reachable. so i ordererd a new phone and a new sim card via amazon. now ...

I never received a confirmation email with the QR code for the new esim - where else do i find it?

I just got a new phone and needed to purchase a new esim to do the transfer (i'm an existing public mobile customer). But when i purchased the new esim, i didn't receive a confirmation email with the qr code. Where else can i find it or what do i do?...

Porting, changing, reducing lines

Hi. I have 3 mobile plans. ie. 604-111-1111 it runs as our land line. Have very few add ons. Usage is the most. 222-222-1372 runs as a Mobile number. Has lots of add ons.  Get a little use. 333-333-3333 runs as a Mobile number. Has lots of add ons.  ...

How do I disable voicemail completely?

I have been trying to disable my voicemail for so long, I got these instructions from the service person:To deactivate the voicemail please follow the steps in your online account: Go to the Price Plans and ServicesSelect ServicesSelect Advanced Edit...

New eSIM

I activated my eSIM on the wrong iPhone I deleted the sim from the phone, tried the QR code on the correct phone and it didn’t go through where do I go from here, please only straight forward answer I’m tired of going back and forth.