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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 13585 Views
  • 113 replies
  • 29 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 24907 Views
  • 183 replies
  • 26 Bravos

Resolved! Refund

I changed my subscription few days after my billing date and paid full price for both subscription, will I get a refund on one of the amount paid? Plus I added data on the first subscription that I will not need on the one that I change to will I get...

Liettegd by Great Neighbour / Super Voisin
  • 268 Views
  • 6 replies
  • 1 Bravos

No internet

my Internet is suspended, even though I have paid for my service

Farrokhw by Great Neighbour / Super Voisin
  • 145 Views
  • 3 replies
  • 0 Bravos

Resolved! esim not installing

website indicates e sim compatible.  at time of installation message saying e sim not compatible.Would like to receive refund as esim does not work an cancel subscription

Andy29 by Great Neighbour / Super Voisin
  • 274 Views
  • 4 replies
  • 2 Bravos

Resolved! iphone not connecting

hello how do i get my iphone 12 pro max to connect. I transfered today, it says active on my public mobile app, but I have no service still. 

Resolved! Upgrade Promo plan inactive

Hi,I have recently upgraded on March 02 from my current $25/1G plan to the promo $34/50G data 5G with unlimited calls in Canada and USD.  I chose the new plan to be active and start the next cycle payment, which is March 8.  I even got confirmation b...

Acoc by Great Neighbour / Super Voisin
  • 234 Views
  • 4 replies
  • 0 Bravos

Calls to the US.

I just enrolled in a plan that stated '⁺Whether in Canada or the US, this plan includes unlimited calling, text, picture and video and messaging to phone numbers within and between Canada and the US.' I just tried to make my first call to the US and ...

Clydethedog by Good Citizen / Bon Citoyen
  • 514 Views
  • 13 replies
  • 0 Bravos

Resolved! Travel for 2 months

Hi team,I will travel to another country for 2 months. So I would like to stop the payment during that time, could I ask if I just need to unsubscribe? And can I re-subscribe when I back to Canada?Btw, for the reward plan update, it's really a pain t...

Evelynfu by Great Neighbour / Super Voisin
  • 365 Views
  • 5 replies
  • 0 Bravos

Unable to activate

Shows Error XXX when trying to complete activation on my account

mingo123 by Great Neighbour / Super Voisin
  • 143 Views
  • 2 replies
  • 0 Bravos

Resolved! Duplicate payment

I was charged twice on February 2nd and 4th for the amount of $20.16 on my Visa. Can you rectify this problem?

Johnyi by Great Neighbour / Super Voisin
  • 118 Views
  • 1 replies
  • 0 Bravos

Resolved! Monthly bill

Seems like each month I lose a few days on my plan started on the 28th and now they are billing on the 12th 

Gigsdo by Good Citizen / Bon Citoyen
  • 225 Views
  • 4 replies
  • 0 Bravos

Porting and security issues

I want to disable automatic porting.  I feel that this is a potential security risk.  How do I go about disabling this feature so that I have to physically  show I.D. when I want to port my number.  From my research automatic  porting is a security r...

DuthmanOttawa by Great Neighbour / Super Voisin
  • 178 Views
  • 3 replies
  • 0 Bravos

Voicemail message does not play

When you call my phone and I don't pick up it goes to voicemail, but it doesn't play the message I recorded.  It plays an automated message.  I have activated the message I want it to play but it is not working.  How do I fix this?

Flipper9 by Great Neighbour / Super Voisin
  • 267 Views
  • 7 replies
  • 1 Bravos

Long Distance

My account shows I have 499 of 500 international long distance minutes remaining.i am going to Mexico on vacation, can I call home to Canada free of charge using those minutes?Thank you

DJWhalen by Great Neighbour / Super Voisin
  • 239 Views
  • 5 replies
  • 0 Bravos

Physical Simcard

hi everyone, I would like to inquire about my order with my phone. Selected subscription is 50GB within Canada and the US data at 5G speed for $34. Account Name under xxxxx xxx xxxx with account #…..2181 and I didn’t receive my physical Simcard.  Ins...

Fidel4 by Great Neighbour / Super Voisin
  • 202 Views
  • 4 replies
  • 0 Bravos

Resolved! Existing customer buying new phone which supports e-sim only

HiI’ve read through a few articles related to the question in my posts Subject line, but I just want to make sure I understand the process correctly before I buy my replacement iPhone. With my new device in-hand, I first install the PM app and then l...

Robotron2084 by Great Neighbour / Super Voisin
  • 222 Views
  • 5 replies
  • 1 Bravos

Phone calls not coming through.

My contacts are trying to call me and cannot as they get a voice message that I am not available. I have not changed any settings on my phone, such as do not disturb or anything like that. Is there a problem with my service? I am able to call out and...

Nitroman71 by Great Neighbour / Super Voisin
  • 186 Views
  • 4 replies
  • 2 Bravos

Help!

I took out my old sim card and replaced it with the public mobile sim card I received. I thought everything was well and my phone number would be ported from my previous provider to public, but I recently got a message from public that my number coul...

geremi142 by Good Citizen / Bon Citoyen
  • 163 Views
  • 2 replies
  • 1 Bravos

Re: Scheduled Maintenance on March 17

I am trying to reach a customer service agent.  It says no agents available try later.  When are agents available?  I am a bell Customer and looking to move to your service but have questions

Resolved! New activation, but odd sms message

Hi,I just ported over from Koodo. In the process it texted me a message saying I set my pin, and to not forget it. I never set one up.From what I understand, I have set up a voice mail password, an alphanumeric for my login account to public. I don't...

John-YYZ by Great Neighbour / Super Voisin
  • 277 Views
  • 6 replies
  • 0 Bravos

VoLTE in Europe

Hi all,I have a question related to Voice over the LTE network. If I am in Europe and I have a dataplan only, can I use that data plan LTE on the secondary eSIM (with PM still in as primary eSIM) to place a VoLTE call? Would that call arrive in Canad...

mcmcmc by Great Neighbour / Super Voisin
  • 206 Views
  • 4 replies
  • 0 Bravos

India Roaming

how can i add India roaming so I at least get text messages there

ararade1 by Great Neighbour / Super Voisin
  • 378 Views
  • 7 replies
  • 0 Bravos

Know if referral went through

Hii just enrolled a family member and used my referral code. I was making sure my referral was entered but we were having issues with payment I kept having to reenter my referral. When payment finally went through I’m unsure my code was still there. ...

Pey82ton2 by Good Citizen / Bon Citoyen
  • 216 Views
  • 6 replies
  • 0 Bravos

Messeges

I switch to public mobile eSIM card but I don’t receive messages to get the full services 

Oliano10 by Good Citizen / Bon Citoyen
  • 551 Views
  • 22 replies
  • 0 Bravos

Can't text photos

Randomly the service reminds me of Hal from the movie 2001 it just chooses not to send certain pictures and it's weird because it not offensive it's just it chooses not to send them so the system is doing weird stuff not consistent can a technician h...

Jasem by Great Neighbour / Super Voisin
  • 101 Views
  • 1 replies
  • 0 Bravos
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