Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hi, I got the text about 3G regarding my phone and will be charged $5 to keep this enabled.I used the IMEI checker and my phone supports Voice over LTE (VoLTE) as I used a Samsung S21+.Why did I get this message ?My phone might be US, as I bought it ...
Recently I drove from Vancouver to Calgary and PM works amazing in all Coquihala highway, but when I return by plane , my phone lost signal inside the Calgary airport terminal and doesn’t work at all, until I return to Vancouver. Anyone have the same...
can I call toll free number with PM phone? I got some error recording. Tried different numbers on different days and same
There’s no place under my account that shows data usage. Where do you find the data usage in what would be considered an obvious piece of information that a lot of subscribers would like
Hi, I am requesting assistance in order to cancel my account with Public Mobile since I left Canada and I don't need a Canadian number nor phone company account anymore.I would really appreciate a reply soon.Best regards,Tommaso
Hi i used to live in pei but moved to ontario Canada but still use public mobile service my payment is on auto pay and today it was supposed to go but it doesn’t go through i try through app it doesn’t work now my service is down and idk who i need t...
Hi, all , Actually I am out of city and my plan is expired on Mach 11th. Now I am trying to pay the subscription and the payment is not going through. Any inputs greatly appreciated
I ported my number over 20 hrs ago and I still can’t make or receive calls. I’ve tried private chat, submitted tickets and no help or response from anyone. is this really what Public is all about?
help! i mistakenly deleted my esim and currently locked out of my phone. i tried downloading the esim but i cannot because it requires me to download the app from apple store and i am currently locked out of icloud because i do not have the sim for ...
Why is my internet not working as I pay for 100GB and I only used around 12 GB so far. Is exhausting having to use this form on and on for something I am already charged for it and not being delivered.
My Samsung A15 makes VoLTE calls...always. It passed the PM checker tool too. So why am I told I'll be charge $5 more. If that happens I am done with PM . FIX THIS!
Tried resetting networks. Restarted phone. Turned phone off for a minute and turned back on. Turned on airplane mode and turned it off after 10 seconds. Still not working. Not sure how long as I dont usually phone people.
I have a Samsung A15 , which shows on the PM checker tool to be compatible. So why are they charging me $5 ..it doesn't matter where I bought the phone...if it isn't compatible, why would it pass the checker tool? That seems really stupid to me.
I have 2 active esims public mobile and Cogeco. Trying to port my number from Cogeco. Im on public mobile esim card now but have put in a ticket as the number port didn't go through. I dont have access to tests or calls. If I turn on my cogeco Sim ...
How can I get more data?
I have automatic renewal the money has been taken from my account top up due today but subscription still on hold
What do I do if my phone is not volte capable? Right now I cannot make or receive phone calls.
Hi, I'm hoping someone can point me in the right direction.My father's phone plan has been frozen and the only way to unfreeze it is through a verification email sent to his account email. The problem is he's forgotten the password to that email and ...
I've been trying to get help.from PUBLIC MOBILE FOR OVER A WEEK NOW-NO FRIGGING TESPONSE AND THEN I GET A RESPONSE TO A TICKET; IT SAYS I MUST REPOND WITHIN 24 HOURS. I SENT 6 MESSAGES WITHIN 3 HOURS (AS SOON AS I REC'T THE RESPONSE) & THEN 5 HOURS ...
Additional charge for 3G phone. But it's NOT! It is a 4GLTE. What do I do?
I ported my number over 5 hrs ago and I still can’t make a call. I need to call clients for work and now I have no phone. How do I fix this?
Your eSim could not be installed. Please contact support. What am I supposed to do?
Recently signed up for public but the eSIM failed. I cannot access my number and cannot seek support because of eversafe. how am I supposed to enjoy services if I can’t access support or get help?
I recently switched from public Mobile to Telus (mistake) and the back to Public Mobile. Now I have no network connection. Help
When I check my data usage, many nights it says there is significant data usage in the middle of the night. At that time my phone is at my home, charging, and connected to my wifi. I am asleep and not using my phone at all, so how could it possibly b...
Today is my first day of my paid month, I received a message that 2GB of data is used. How come this happens
I service bars but it says emergency calls and "not registred on network" when I try to call out. It went out like this for a while, then popped back online and all my texts came through, then service went out again. I was just on the phone an hour a...
I cant get the sim card I bought activated or any reply about a refund so I will have to dispute the charge.
I just ported my number to public and I have no bars and no service at home. I would like to have a refund. M2N 0G4
