4 weeks ago
Subscription never started, phone number was not transferred. After 9 days of attempts, chose another service provider. Would like refund.
Thank you for the escalation! The customer is in contact with an agent.
@LailaMcDaniels
did you removed the old sim card? you put in PM sim card and eanbled it and set it as Primary? Try Reset network settings after a device reboot
if issue persists, ask PM CS agent to check. Private message CS Agent at: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there
But I have also escalated your ticket on your behalf. PM support will reach out to your via Community inbox. Please monitor here for their reply:https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage
