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Forum Posts

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Ck_PM by Public Mobile
  • 2181 Views
  • 28 replies
  • 13 Bravos

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 30283 Views
  • 149 replies
  • 35 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 42050 Views
  • 185 replies
  • 29 Bravos

weak signal, only receiving text, no voice connections at all

Everything was fine, for years. Over the last year signal has gotten weaker, and now it has become worse. Even if I go outside and go some place high up to get 5 bars, it fails to connect for voice. It just keeps dialing and dialing until it times ou...

angryoldcuss by Good Citizen / Bon Citoyen
  • 535 Views
  • 16 replies
  • 0 Bravos

NO Service

No Service   Changed subscription now web say cannot process payment at this time.   What are my options?

coco1957 by Great Neighbour / Super Voisin
  • 194 Views
  • 3 replies
  • 0 Bravos

Texts from 611 saying I have used 75% of data, which is wrong

Got a text saying that I have used 75% of the data included in my service. I have added 3GB on Nov 1, my phone shows that I have used only 1.14 GB and my public mobile online account says that: I have 3GB of data, I have 1.96GB left and I have 7/31 d...

Diana60 by Great Neighbour / Super Voisin
  • 445 Views
  • 10 replies
  • 1 Bravos

Billing

I got billed for 2 payments today when I was re-subscribeing

Ashley1661 by Great Neighbour / Super Voisin
  • 164 Views
  • 3 replies
  • 0 Bravos

Resolved! help to cancel port request.

I'm trying to switch providers and am shopping around. I am trying to leave public but when I tried porting my number, i got a message that says "your current provider tells us you already have a port request open with another provider". can you plea...

dmrls28 by Great Neighbour / Super Voisin
  • 290 Views
  • 4 replies
  • 0 Bravos

Cannot use eSIM number

I tried to use the new eSim on my phone, but it’s not working!!! Help please!!!!

Wenzgh by Good Citizen / Bon Citoyen
  • 165 Views
  • 2 replies
  • 0 Bravos

Resolved! Port not complete

I just joined and I ended up with two lines, business and primary.  My Primary says I am still with Bell and the Business says PM.  I cannot receive text messages to verify, nor from androids, but can get imessages.  I can't call out.  I don't think ...

Goldilox by Great Neighbour / Super Voisin
  • 291 Views
  • 4 replies
  • 0 Bravos

Issue Redeeming Points for Bill Credits

I just finally redeemed 45 points, 15 points for $15 of credits 3 times. Then I only received $15 of bill credits just once. I even got Three separate emails: each time saying:"You’ve cashed in 15 Points for BillCrd-$15.This credit will be applied to...

Nateklein by Great Neighbour / Super Voisin
  • 161 Views
  • 2 replies
  • 0 Bravos

Esim

Transfer from Koodo to pm eSIM not activating. I logged in and account say purchase eSIM. I did as first activation was stuck spinning. Purchase complete but no service. Please help needed

Aj61 by Great Neighbour / Super Voisin
  • 148 Views
  • 2 replies
  • 0 Bravos

Service disconnected.

Has anyone ever experienced a situation where you are on auto payment for Phone renewal. Your line is disconnected. You call your bank, they said the fund is approved but their is a block from your provider(public mobile). Now my phone is disconnecte...

Chinenye by Good Citizen / Bon Citoyen
  • 532 Views
  • 13 replies
  • 0 Bravos

Referral Code Not Reflecting on Bill

Hi all, I used a referral code to sign up, but it doesn't show any discount or anything like that in my account. Pretty sure I was supposed to get a discount with my referral code.

Belt by Great Neighbour / Super Voisin
  • 157 Views
  • 2 replies
  • 0 Bravos

New account, keep number?

I've paid for 2 phones for grandchildren.  I'm going to cancel the account, not paying any longer now they are young adults.  Can they create an account but keep their old number. 

SusanMabie by Great Neighbour / Super Voisin
  • 203 Views
  • 3 replies
  • 1 Bravos

Cannot Get Any Support

I need some HUMAN support to log into my account and cancel a subscription. I'm not able to log into the app via phone as the eSIM was purchased for a friend and they are no longer here.I cannot create a service ticket due to issues with the websiteI...

Buszaj by Great Neighbour / Super Voisin
  • 242 Views
  • 4 replies
  • 0 Bravos

Resolved! Black Friday Deal

Hi there, my friend showed me this deal for Can-US-Mex ,$29. I don' t see it on my plan. To confirm, I can use this plan while in the US? 

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Resolved! Redeeming points for USA travel

I have enough points to get data, calling and text messaging in the US (the one worth 25 pts) but had a few questions! I know my add ons are only valid for 15 days but do I get to choose when the rewards are activated when I redeem? Fore example, I d...

Cassandra4 by Great Neighbour / Super Voisin
  • 286 Views
  • 3 replies
  • 0 Bravos

Poor signal

 and why am I on LTE instead of 5G

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Peterhddh by Good Citizen / Bon Citoyen
  • 385 Views
  • 10 replies
  • 0 Bravos

Payment issue

My payment was due today it was scheduled to automatically come out of my debit card. I forgot to add funds as I don’t use that account much.  I received a text saying your plan did not renew but when i go to website or the app to make a payment it s...

Jobanc by Great Neighbour / Super Voisin
  • 176 Views
  • 3 replies
  • 0 Bravos

Resolved! US add on with data

On Nov 23rd, I successfully completed a purchase for a 15-day add-on. Currently, I'm still waiting for it to take effect. My Account says I still have $30 available but twice, actually, I have put the add-on in my cart and completed the purchase. Wha...

Amanda24 by Good Citizen / Bon Citoyen
  • 307 Views
  • 5 replies
  • 0 Bravos

Resolved! Referral credit

I subscribed with public, I was referred by another account but I didn't get my 10 dollars in the account

Khaled2312 by Great Neighbour / Super Voisin
  • 292 Views
  • 4 replies
  • 0 Bravos

Esim

How do I transfer my esim to my new phone when I don't have access to my old phone anymore 

Bella65 by Great Neighbour / Super Voisin
  • 184 Views
  • 3 replies
  • 0 Bravos

Plan switch

I changed my plans but it looks same 

Shashi2 by Great Neighbour / Super Voisin
  • 160 Views
  • 2 replies
  • 0 Bravos

Fully port my number to Public mobile

I have responded " Yes" and my older service provider has approved my request and its been few days now but my incoming isn't working and I believe my number isn't fully ported out.

Cannot have access to cheaper plan?

How can I not get offered a 19$ or a 23$ plan when I currently pay 24$Those plans are NOT listed as "new activation only"Money grab to maintain your plan or a higher, more expensive plan, it sounds like a scam to me and feels like the CRTC and/or con...

Feardis449 by Great Neighbour / Super Voisin
  • 330 Views
  • 5 replies
  • 1 Bravos
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