Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hi everyone,I’m hoping someone with experience can guide me.Here’s what happened: In order to port 2 lines in my household to take advantage of the flash sale,I ported my primary number from Koodo to Public Mobile and activated it successfully on an ...
Good day,I subscribed to this plan 2 days ago. My eSim did not work and I had to delete it. How can I reinstall a new eSim. The bar code that I received in my email inbox does not work. Thank you
I bought the Public service yesterday and tried to transfer my current number from Bell to Public, but after 17 hours, my phone hasn't got any signal at all, unable to call, to answer, nor receive short messages. Yesterday, I received a short message...
Number transfer -> app said successfully installed eSIM -> no service or eSIM installed. Tried reinstalling via QR code in welcome email, also didn't work.
Despite completing the activation process up to step 6, the service was never successfully activated. I did not receive any confirmation message, and my data was never transferred to Public Mobile.As a result, I am requesting a full refund for the pa...
I just switches from fizz and i’m not able to receive calls. I received the text message to confirm the transfer, the transfer was approved, but publicmobile informed me there was an error. I tried submitting a ticket,, but support keeps repeating th...
Hi, I have lost my phone and Samsung wants my carrier which is public mobile to blacklist my phone. Please help me with this. Thank you.
I just switched from Chatr to PM, once I enter my phone number in the system to port over, I lost the ability to receive any text messages via my Chatr account (it's still in good standing) so I never received a text message from them to confirm port...
Hi Community, @CS_Agent I’m having an issue with a number port from Fido to Public Mobile and currently have no service.Details:Phone: iPhone 17 ProSIM type: eSIMPorting from FidoFido account now shows the line as cancelled.Current situation:My phone...
help please Need to transfer number to a new sim and phome. how?
Probably one of the most frustrating provider change experiences ever. I switched to Public Mobile yesterday at around 2:30pm pst from Koodo with the flash sale. Went through the whole process and transferred my old number, lost service with my old c...
what link not i use to port my cell from bell and it is a straight forward process
How long does it typically take a CS agent to reply to a message?Asked about a Sim card that does not work 2 days ago. No reply yet.
Hello there, I ported out of Bell two days ago to a public Mobile and my sim is stuck somewhere in between. I can make calls and use data but cannot receive calls or receive texts. I called Bell and they said they manually issued another port out and...
Where is the answer to my ticket submitted yesterday?
Signed up 4 phones and 2 of the numbers don't work. I think the IEMI numbers may have gotten used on both phone numbers
Hello, im looking for assistance been trying to activate 2 new numbers since yesterday and I was able to activate one this morning with the 50% OFF, but I cant add another plan with the 50% OFF just wondering if I could get assistance with thi...
Since I ported in onSaturday, all sms, data network and even calls are not available.I created tickets and left message to cs agent, but no response yet.
Received the SMS, answered YESData working, received email from Bell confirming porting. 16h later, no voice or smsAny idea?
Trying to subscribe but stuck at step 6, not receiving an sms to port number
Went through the activation process last night. thing seemed to have gone well but somehow my bank account was debited twice but my public account does not reflect the same
I transferred from Bell to Public Mobile yesterday, but I haven’t been able to use mobile data for two days. I can’t browse the internet, use apps that require data (such as messaging apps), or scroll on Instagram. However, I do receive notifications...
The voice side came over fine, but texting is broken. Fido says PM has to make the request again. How do I initiate that?
Hi!I setup a new account yesterday and swapped off virgin, it was easy and I was impressed.My daughter and I both tried to setup an account for her last night for a few hours and got errors on the app (iphone - just got an error has occured) as well ...
I can't get anyone in this place to answer me, nor is the just buying a new Sim card option working. Can anyone recommend another carrier that is just as cheap but actually useful in the customer service dept
Hello I am trying to renew my subscription, and I need my old phone number. Please help me. I received a promotion code WINBACK120 and its not working.
I have completed the transfer of phone number process last night and got to the stage that “I texted Yes to terminate my old phone number and transfer to Public Mobile”. I was asked to wait for the next step as it could take up to 5 hours. This mor...
So I got the new plans yesterday and ported my line over, but my esim did not install properly like everyone else, and I also did not get the QR code for it. When I login through the website, it says I can't purchase another esim as I did not install...
I missed the section where I was supposed to enter the referral code during sign up. Is there a way to manually add the referral code from the friend that referred me after signing up?
No code , unable to start my new plan
