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Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Can't install replacement eSim via app

Hey everyone, I was dealing with a number porting issue and heard that installing a new eSim could fix it. So I deleted my current one and attempted to get a new eSim.Now I'm in a pickle. The PM app keeps failing to install and eSim (saying something...

Cannot verify my number, SMS are not getting throw

Hi! I have just brought my number here, and I am not receiving any SMS. I had to verify my account using my email cause the SMS code never went throw. Same when trying to verify my number on my iPhone, I never receive an SMS with the code.

Switch from esim to physical Sim

Hi! I subscriped to a plan with esim only to find out in the App that my phone does not support eSims. I bought a physical Sim card but have no clue how to change the plan and activate that card.

Resolved! esim

Hi, I'm on an e-Sim card and I am wondering, can I use a micro memory card in it's place for extra memory on my phone ? Sadly, my cell apparently doesn't have a spot for adding extra memory cards... thanks for any info I can get on this... ...

Resolved! Does US data = US roaming?

Hi there, my subscription plan indicates that I have 20GB data within US, and unlimited US wide minutes and messaging. Does this mean I have free US roaming? If so, does it mean that I can simply take my phone from Canada to the US and continue using...

Resolved! Error Creating a Support Ticket

Hello,It seems the create a support ticket is not working as i have tried multiple options and it comes back with an error. Im trying to get some help with my account in the terms of MFA. My phone died last week, and I had to setup a replacement. ...

Speed tests and connections

<span;>Why is full access to the Telus network not available. This is confirmed by a Telus agent. Ookla Speedtest shows connections via Telus, Rogers, Bell and others. I have the 20GB Canda, USA, Mexico plan. Speedtest normally shows download speeds ...

I need my old number

I have 2FA active for one of my accounts, but it still has my old number.I have tried, multiple times, going through the "change number" steps they provide, but they do not work for me (For one reason or another).They keep sending texts to my old num...

5G is available in the US

Does anyone have experience using it? Wondering if it works in Alaska?

traveller with zero access to account

Hi, I hope public mobile has enjoyed receiving my money from the automatic payments while allowing no possible way to access my account while travelling abroad. You're requirement for customers to provide a safety text code is extremely dangerous to ...

Calls

Can not get calls

Transfer PM phone# and PM SIM card

Hi I thought I was doing the right thing. I have two PM mobile accounts under two email addresses with separate phone numbers. I am trying to transfer one (main) number to the other account, so I only have one plan and one phone number. I go through ...

Transferred from PM to another provider

Hello all, Hello! happy New year! I have been told that if I transferred my number to a different provider, I will get refund the days that I did not use from Public mobile in the month of December. Do you know how this works? thank you!

my sms is not working

Text message and local calls

Hey there I’m having trouble with sending text messages and making local calls in my contact just signed up with public mobile. It’s hit and miss with my contacts any suggestionstext messages saying undeliverable call nothing happens no ring tone cal...

keep getting Forbidden AI

I need to update my payment method but I can not get into my account to do so, every time I try I get forbidden A1. There is no way to access my account even after clearing my history, broswer, resetting my phone.... I have tried all of the things. ...

can't make long distance calls

I can make and receive local calls but can't call the USA (am paying for a plan that should include calls to US and Mexico. It keeps telling me to check my number and call again.

CS_Agent Reply

How long does CS_agents takes to reply to private messages ?

New phone

I have a phone and new public mobile SIM card for my husband. How do I get home a phone number for it?

Wi-Fi password all of a sudden doesn’t work

Wi-Fi password is unrelated to Public Mobile

Not receiving OTP on email

I forgot my password to my account and im trying to reset the password but im not receiving the email with the OTP. I dont have access to the phone number so cant get the OTP on my phone either. Please help…. @CS_Agent

Public Mobile crash

I can't receive and make calls since this morning.

certains appel ne fonctionnent pas

Data plan won't work in Alaska

I am a candian soldier currently in fairbanks Alaska, specifically ft wainwright, and am unable to receive calls or use data. I had recently upgraded my plan to use data and take calls and it is not working. I've had to use other people's phones to p...

Resolved! Canada US Plans

My Wife & I both have Canada - USA plans. We are in the USA now. She uses a Samsung S20 Ultra 5G with a physical sim card and I use a Samsung S21 with an e sim. My phone works flawlessly in the USA but my wife's Samsung S20 will not allow her to make...

I am unable to receive calls

I just activated a new plan and cannot get my ported number set up. When calling the number, it lands in my Bell VM box. The phone shows that it's on Public Mobile's network. The SIM card is correct. I don't know what else to check/do.

Resolved! eSim won't activate

I get a message saying the eSim is active, then a few minutes later receive a message "Unable to Activate eSim"Now I am without a phone trying to get this sorted and no person to speak to re rectify this issue. I have a iPhone 10 which is compatible.