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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Cannot receive verification code from some app/website

After I’ve ported my number with Public Mobile (for a few months) now. I’m starting to notice that I can’t receive verification code via sms from certain apps/websites. For example, oversea banking. All of these use my Canadian phone number and it...

ESIM issues

Need to Change from ESIM to Physical Sim but cannot complete the activation on the ESIM because device is not compatible. Does anyone know how to do this since i cant finish my registration? If not does anyone know how to cancel the service without...

Resolved! Subscription

My subscription with public mobile ends today. Should it not be by midnight on the day? Unfortunately, PM has already cancelled my number meaning I cant transfer it to another provider. Should it not end by midnight? The other provider has requested ...

Resolved! accounts

I have 2 accounts but I can log in to only 1 How do I log in to the other account

Resolved! Re: Invoice beyond 12 months

Can you tell me where I can see the current bill please?

Resolved! Invoice beyond 12 months

Hi,i'd like to get invoices from July 2021 to June 2023.Please advise.

Resolved! Problem Related to Subscription Cancellation

Hi Community,I just moved outside Canada and will probably never return there, so I have to cancel my public mobile subscription. However, when I tried to log in to my account, I could not pass the two-step authentication because I could not receive ...

Resolved! Monthly Invoice Increase

Why did my monthly bill increase??? May 10, 2024 $32.77 - June 9, 2024 - $ 39.55

Texting issues

I have an iPhone and can only receive texts from other iPhone users, not Android users. I have another iPhone with a different service provider where I have zero issues. I have no users on my ‘Blocked’ users list.

Resolved! Number transfer

Hi, new to Public Mobile. I tried transferring my number over from my previous carrier (Fonus VoIP) and under the Public app it says it was successfully transferred and shows the number. I can make calls with it but it won’t send or receive text mess...

SIM

I bought a new plan with newSIM on 1 June ,until now i Dont catch that Why

Resolved! International Calls/Texts Outside Canada

Hi,I'm planning to travel outside Canada and am unsure if I can receive text messages or calls while abroad. During my previous trip to Asia, I was unable to receive SMS or calls. I remember my plan should cover international calls and texts, but it ...

Resolved! Referred friends point/benefit

H there, I refered my friend but didnt get any rewards for that what should I do for that?Thanks & RegardsHarpreet

Account access

I have two active accounts with Public mobile but can not reset pass words to access either.

5G not working, Burnaby BC Area

I checked the 5G map and my area shows as compatible, my phone is a S22 Ultra Samsung and it allows 5G.But my download speeds are horrible, i'm only getting .045MB/sec to 1.3MB/Sec.I signed up for the new $35 dollar US/Canada 5G plan. Is this a phone...

Encountering errors logging in to an existing account

Is there a fix? Trouble shooting ideas or just wait till fixed?

Resolved! Agents response time

do they only work 9-5

No data

I just set up my son’s phone and he has no data. I just was on the phone with Telus and for some reason, the transfer was cancelled.

US Data Add-on

Purchased a US talk, Text and data package but needed more data so also grabbed a 3GB data only add-on. The first 3 gb that came with talk and text ran out and now the data only package is not activating, have tried restarting iphone and network rese...

Re: US roaming

Turns out, I’m in the US now and my data doesn’t work! Trying to deal with it through an agent, but it’s difficult when I only have wifi at the hotel.

Using 5G Canada/US plan in Florida (gulf side near Dunedin) with non-whitelisted VoLTE phone

Just wanted to share some info based on my wife's experience today in Florida with her Samsung Galaxy S10+ which has VoLTE but is not on PM's whitelist.T-Mobile: Calls going out and in worked, texting out and in worked, data worksAT&T: Calling out do...

Roaming

I’m travelling to Turkey in few days, would like to know if I can still receive text over there from Canada.. regards

Incorrect IMEI

We tried to port our number over to PM but we entered the IMEI number by mistake. We cannot finish the activation, any suggestions?

My phone hangs up on me

My phone hangs up when I call my boyfriend. It you to let us talk for 15 minutes without hanging up and now we can’t even go 10 minutes without it hanging up on us. I have checked my usage history and his number isn’t showing up as a call. He has a p...

US roaming

I have $34 Canada-US plan. Is this covered US roaming. Or do I need to purchase US roaming Add-Ons? Thanks

picture texts

I can't send/receive picture texts

Sim Card

I didn't receive my sim card to activate account.

Is PM ever going to acknowledge the dropped call issue?

It's been 4 months now and I'm asking will Public Mobile ever make a public announcement on the dropped call issue? If this is considered normal then customers deserve to know so they can make plans to find a service that actually works.Keeping peopl...

premium increase by about 40% from Apr 2024 to May 2024

I am a long term public mobile customer. Can I talk to someone who would explain why am I charged 40% more?

WiFi calling

How do I add WiFi calling to my cell phone with Public Mobile?

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