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Hi i was wondering what happens to my old account with bell if a switch and can I keep the same phone number? Thanks

Switch a new cellphone with E-sim

I have an account and phone number with E-sim. I bought a new cellphone. I don’t know how to set up on new cellphone phone. I want to keep my phone number. just switch cell phone. Please answer for me. 

eSIM QR Code

Qr code expired.  And I cannot submit a ticket @TheeGare 

I need my original number restored to my SIM/eSIM

I did the similar thing yesterday.  Now my husbands phone is not working.  How do I get this escalated. Can't figure out what ticket to use.  I need to get his phone number back working somehow

Galaxy S26 setup

HiI'm trying to set up my new S26 and I can't proceed without either an esim or sim card. I'd rather use an esim  but it seems I need the app installed to do so.  There is no option to move forward with the phone set up if I don't have a Sim  Suggest...

Porting out to another provider

So I tried to port out to a different provider yesterday and realized after completing the process, that my number was suspended as it was the start of a new period. I also hadn’t received any texts to complete the port out process.Since then I have ...

my 34.00 Credit

hi i used 34.00 credit and got a plan then my auto pay payment came out and doubel billed me so i am owed 34.00 $ from public mobile

Need PUK code

I entered wrong password and now my phone is locked; it requires PUK code to unlock my phone. Please help!

Help- no data. I need my original number restored to my SIM/eSIM

I already had an active Public Mobile line. I accidentally purchased a second plan and attempted a number transfer from TELUS but canceled it. Now I have no service and my original number is not working. No data. login to the app is stuck. I need:My ...

Monthly plan

Hello, I luckly got the discount for 50% off  monthly price for 2 years start from this January. But somehow I forgot to deposit cash to my bank account, and the next monthly payment was due yesterday. So that now when I try to pay the payment it wen...

Phone Number.

I just changed my number, and am wondering if I am able to change it back because I made a mistake.

Ported out my phone #, it failed. Is it lost?

Hello, I need assistance. I tried porting my phone # by to a different provider. It failed, now I fear that my phone # is not recoverable. I tried adding a service back on public mobile in the hopes of reactivating my old phone # - that did not work....

Can't send texts without wifi

My son has an iphone XR and the $15 dollar plan. Despite it supposedly having unlimited text messages, he can't seem to send or receive text messages unless he's on wifi. (which defeats the whole idea of him having a phone - i.e. to be able to get in...

Activating public mobile account

I get the message that I am connected and set to go but I am not. Data usage continues to stay at 0. 

not able to port my number to a landline on new carrier (rogers)

Trying to moving my PM number to a landline with Rogers. Port partially working. Can send calls on Rogers, but cannot receive calls. PM sim card still active on cell phone. Circumstances have changes, need to use a land line. Contacted Rogers on Marc...

I cannot receive SMS messages and thus cannot login. Please help.

Hello,I bought a plan from Public Mobile today and tried to replace my pre-existing Rogers physical SIM card with the eSIM card that I got from public mobile, however after waiting many hours and trying to troubleshoot it myself many ways, I still ca...

eSIM activation stuck – “Subscription not activated” / QR code not received

Hello,I am trying to activate my eSIM, but the process keeps failing. It gets stuck at the activation step after the “Hold tight while we activate your account” screen, and then shows the error message: “Subscription not activated.”I have attempted t...

Koodo to Public Mobile

Hi,I want to transfer my two numbers from Koodo to Public mobile. Is there a easy and quick way to do so?

why are some texts delayed?

I just received a text today that was sent last Thursday, and in conversation with a relative today who is also on PM she commented that she's receving some incoming texts hours or days after they were sent. Is anyone else having this problem? Does a...

toll free numbers

Every time I try and call toll free numbers either 800 or 866, I get a message this call did not go thru or cant be completed as dialed. Why is this happening?Thanksdwight

URGENT: Login Error 'Something went wrong' - Cannot install eSIM

I paid for the $33.90 plan (eSIM) for J*Y*. My account number ends in **33, email adress is g********l.com. I cannot log in to the app to install my eSIM due to a 'Something went wrong' error. Please send me the eSIM QR code manually and help with th...

Caller ID name showing — how to remove it?

Hi everyone,I noticed that when I call or send SMS messages, a name is displayed to people who don’t have my number saved.I would prefer not to have any name shown for privacy reasons, and only have my phone number displayed.Does anyone know how this...

Considered new customer if I port from PM to Koodoo

Looking to take advantage of the 80GB (or 78gb as I don't want to link my bank account) and am curious if I am considered a new customer with koodoo if I port over? 

Payment

Forgot email and password for my son

Hi,my credit card is expired and can’t access to my son’s account so how to change the email?thanks

Have credit card on file and plan expired!

I have a credit card on my account and I got message my subscription is expired! I have lost the 50% off deal from this past January!How do I get this rectified? I did nothing wrong from my end.