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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Credit Card Won't Update??

My credit card just expired and my plan is now suspended. I tried updating the credit card, but it says, "notAbleToProcessRequest"Can you help me please. Thank you.

Resolved! Account

Why wasn't my friend referral discount not applied to my bill

Outgoing calls not made by me

There's an outgoing calls 1(647)580-4001 which are not made by me. What's this number edited by computergeek541: changed category (discussion isn't related to phone hardware)

How do I talk to a human?

duplicate thread

I need to change my esim card to my new phone and it's saying contact provider

Contact me since you clearly won't let me contact you. I'm about to switch providers cause of the hopes you're making me jump through.

Can't get into My Account web page to login

I can't get into My Account page to login, only see the 5G plan promotions. Please help.

Error when trying to update credit card information

Hi, my credit card expires this month. When I try to update the information with my new card, I get the error notAbleToProcessRequest. Same result when trying on two differen devices.

Resolved! Change points redemption?

I accidentally redeemed my public points for the wrong thing. Can I change it from Unlimited U.S. Talk, Text and 5GB Data Bundle (30 days) to a $20 bill credit?

Re: Cant receive incoming calls

Can I get that porting team number. Please

They keep asking me to resume activation.

I've been using Public Mobile since 2019, but it keeps asking me to resume activation. Honestly, I'd like to change my plan, but I don't know how to do that in this situation.

Resolved! Porting to Koodo

Hi everyone. What is the process to port back to Koodo from PM (came from there initially many moons ago). I'll be going back and grabbing their $15 /month plan if PM doesn't pull up their socks before April. I will save $108 a year, so that is no...

Sim Card

My sim card does not work with my new phone, I wonder if you could send me a new one? My cell no. is (###) ###-####. Many thanks.

Resolved! anyone help in this company?

its 5 emails i send. one agent just passing the ball to someone else , nobody actually doing anything. this company really useless

Request for Help – SIM Card Cannot Register on Network

Hello,I am writing to request assistance with my Public Mobile SIM card.My SIM card was previously working in my old phone, but that phone recently stopped working. I moved the SIM card into a new phone, however it has been unable to connect to the n...

Account cancellation

Good day, I'd like my account cancelled immediately.

I canceled my subscription today. Can I get a refund?

Billing

Could you send me my phone bills please thanks

Voice-mail

How do we get a notice(indicator) that there is voice-mail ?

Cell Phone

I signed up for Public Mobility on Thursday, February 26th. I cannot call out on my cell phone.

Cancel account mar2/2026

Pls cancel my account mar2/26

Resolved! Activation

I need help fast. I purchased my mobile plan and paid for the eSim. Public transferred over my phone number. This morning, Bell cut off my services before my eSim was activated. Now I have nothing. No access to texts or calls. The eSim QR code ...

Unable to make Calls - ! mark for service

Trying to figure this out. Bought a new phone and currently having no access to calls except emergency calls. There's a "!" mark where it would show cellular service and the phone was on the list to be a compatible phone. Moto G Play (2024). It w...

how to make a payment to activate phone auto pay failed

need phone to work please

1 month account

Can I purchase only an account for only 1 month without renewal? I want to add a second line with mexico coverage for a trip.

US data Add on not working.

I bought the $15 US Talk/text ads on for data while in the US but it’s not working. I want to be able to use data while away from wifi. Troubleshooting steps don’t work. Did I buy the wrong add-in?

1-800 numbers

We are not able to call any numbers with 1800 or 1-866is there a solution

More data than my actual usage

Hi everyone, My billing cycle started on February 22nd, which is only a week ago. My account shows that I've already used up 10GB. This makes no sense because when I looked in my usage history, my usage fluctuates between 22MB and 300 MB. 10GB as my...

Account Suspended, Need Help Recovering

Hi,My Public Mobile account appears to have been suspended, possibly following a credit card replacement, and my phone now shows “out of service.” When I try to log in, I cannot access my account history or proceed with payment.I would like to restor...

Resolved! Call forwarding to a Twilio Canadian Number

I originally tried to call forward to a U.S Twilio number, but you out we can only forward to a Canada number. So, I obtained a Canadian number, but I still get an 804 error message. I am using the format as provided by OM

No service

When I'm trying to call 611 to load my voucher. It says not registered to network.

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