Service issue

[ManjuPathak]

I came for a work and now i am stranded with no service. This is serious. DID ANYONE FIND A SOLUTION??

[ManjuPathak]

Its an esim . After network reset there is no sim now 

[hairbag1 · Accepted solution]

@ManjuPathak 

try restarting your cell. Then try a network re-set. See if either suggestions help.

[hTideGnow]

hi @ManjuPathak 

when was the last time you were able to use the service?  Call 1-855-4PUBLIC using another phone and enter your phone number to confirm if account is active.  

if active, ask PM agent to sort out the login issue

you can submit ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage            

[ManjuPathak]

When i log into the account. There is no information its like new account without subscription 

[ManjuPathak]

About 6 months ago, when there was a promotion going on of 50%off. For a 2 years subscription. Suddenly today there is no service . When i try to make a call it says you don't have a plan. And proceeds to give me subscription plan

[hTideGnow]

hi @ManjuPathak 

please login My Account and confirm if service is suspended.  If it is, make a manual payment

if it shows service active, the Reboot your phone and click Reset network settings

[Meow]

More details are needed.

When did you subscribe? Did you try to reboot your ohone, etc. etc.