Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hello , I am planing on changing my current subscription for one of the Nee ones that covers US & Can. But when changing it gave me the option of starting the new subscription after mine is done it happens to be 10 days after the deal is suppose to ...
Trying to switch to public mobile for the 40.00 Canada us plan. Need help. I need eSIM card
this is a cell phone company, that doesn't have agents you can callmy experience was terribleno problems buying the plan, then i goto activate, it says failed, you need support, all links for support failed
I moved away from Canada November 2nd 2023, and have been unable to cancel my service as of today (Feb 29, 2024). Thanks to site errors, I have been unable to access my account management page, submit a customer support ticket, manage my autopay, or ...
Mother phone account was locked out; tried resetting the password via the confirmation codes. Get to the page where I can reset the password, but then it says the account is locked when I enter the new password information. I am then brought back to ...
i just noticed my mms weren't working. I checked my apn setting and reset my network settings and I still can't send mms, I already contacted @CS_Agent but just wondering if I'm the only one
Anyone to help to answer if rewards rebate still apply if I am switching to a new plan as I have loyalty and auto pay deduction from my current payment every month. Thanks .
I am trying to get my phone working again. I bought a reloadable mastercard, but it keeps saying, "Sorry, we’re not able to process this request at this time. Please try again later."Does anyone know anything about this?
Hi, I just want to buy an esim without the app because it’s for a new samsung s24 and I new the esim QR code. I can’t download the public mobile app because it won’t let me pass with the QR code on the welcome screen. I’m already a customer.
I bought and received the sim card back in March 2023 but did not activate it as Rogers offered me a retention plan. Just saw the new $34 Can/US plans and finally decided to jump on board to Public Mobile. As I just subscribed to the plan and ordered...
I can't receive calls or texts but I can make calls and send texts. Been happening since Feb 25.
Hi,I recently transferred my service from Telus to Public Mobile. The first few days after transferring my service to PM the service was great! Better service reception at home than when I was using my Telus SIM (I'm rural and have limited reception ...
Hello, I'm currently on the $15/month plan with $6 in rewards. If I change to the $34/month plan will my rewards stay with it? And if I change back to the $15/month plan later on will my rewards also stay?
Over the last month I'm regularly experiencing my calls being dropped- suddenly lose connection. No change in earbuds, and I have always used a VPN on my phone, as long as I've had Public Mobile.
I’m a current subscriber and my payment date is the 26th of the month (last paid Feb 26)When I go to the change the plan to the new promo for US data, I have an option to change now which will bill me $34+tax now or to change on renewal. According to...
I am a new user and will transfer my number in. When going through the subscription, I don't see where I can ask for a transfer before the payment. Do I have to complete the payment first?
The new US-CANADA 50G plan seems very attractive especially it's available for existing customers. But I have seen that it mentions will earn $1.7 in points value on the plan description. Does it mean that I will be converted to the points system aft...
Has anyone got their JAN community rewards ? It’s the last day of Feb and I haven’t received anything not even the badge
I'm looking at signing up for the US-CANADA 50G plan. Can I choose the date it starts once I've signed up, so that I can finish my current billing period with my current provider?
MMS stopped working on Feb 28. It worked fine up till then. I've gone through the chatbot, reset APN settings, etc.My question: I have a Samsung Galaxy S6. Is the problem simply that my phone is no longer supported for MMS?
What happens to the application of rewards points when you switch from a 30 day plan to a 90 day plan? Currently I get $8 off every month for my monthly bill. If I switch to a 90 day plan, do I get $24 off? Or just $8?
Need help from a Customer Service agent. I am trying to activate a eSim and the activation process stalls when I am sent to the app.Payment has been accepted. I need my account activated and number transferred from Koodo.I can't get any agent on live...
I currently have:$37/mo plan: 5GB at 4G Speed30-day planUnlimited Canada-wide TalkUnlimited International TextMy monthly rewards are:$2 Pre-Auth payment, $5 loyalty, $1 refer a friend = $8 per monthSo I currently pay: $29/mo I'm looking at the new $3...
Hi,I’m trying to set up an account and port in my number from Koodo. The process keeps failing when trying to install the eSIM, saying it’s incorrect.Can someone please help me with this?Thanks
I ported my number from rogers to public. I got a text from rogers asking if I did the port request or not. I replied with yes. after less than an hour my Rogers signals were gone. I choose the E-sim option for public mobile sim. so, then I went to p...
this is very frustrating i'm trying to access my account it keep asking me to confirm my identityto confirm it's me, enter the 6 digit code sent to ******583i don't have access to that number t would be nice to be able to talk with a live person on t...
I was wondering about the reward system will be keep same(old reward system) if change to different plan?
I have subscribed to public mobile yesterday with my rogers number to be ported. I had eSim on my iphone for rogers and when I subscribed for public mobile I gave the same imei number where the rogers esim was there. I didn’t receive any text message...
Can't get pictures to send or download all of a sudden on Google messages. I'm using Android 13. It was working a few days ago. Any help would be great.
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