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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Won't use my proper mailing address

I'm trying to order a new SIM card and it say's my mailing address is invalid?? They most certainly sent the first one here. When I checked my profile there was no address listed? I tried to re enter but keeps saying it is invalid??

Port transfer

Hi I recently tranfered my number over from bell. I can use data and make phonecalls but cannot send/receive sms. I contacted bell and they advised that the number has not yet been ported. Please help @Support

Find my login Email

Hi Team, I use public mobile but forget the login Email. When I clicked forget the Email and input my phone number, it shows login failed. I also try to click forget the password and input my phone number. I get the same result. I join the public mob...

Billing

My visa bill showed 34.50 monthly charge in September and another fee of 44.85 which I know nothing about. Also the advertising said third month of enrolment free. Could you explain the unexpected fee and confirm the third month policy

Resolved! How update to another plan

Have selected the $20 3GB plan that appeared on my account. I initially selected the change on renewal option but not wish to update to this plan immediately and not wait until the renewal date.I can’t seem to find an option to do this . I have messa...

Setting up LTE 4G router

Bought a KuWfi LTE 4G CPE router with SIM card slot. Installed my Public Mobile 5G data plan SIM card and I need routing info such as Destination IP, Subnet Mask, etc. For statc routing.Please provide.So far, I have 3G/4G ISP as sp.mb.comPrimary DNS...

Special plans for teens

I heard that there are phone carriers that offer one-payment annual plans for teens. Is there something like that available with Public Mobile. I've been a PM customer for a long time and would like to get something like that for my daughter.

Resolved! Can't get passed WhatsApp profile screen.

I'm trying to install WhatsApp on my Android (Google Pixel 7). I've had the app before, but since moving to Public Mobile I can't get passed the Profile screen. I've done all of the troubleshooting listed in WhatsApp and what I could find here. I've ...

Travel to the UK

Hello,Can I travel to the UK with my sim, if so what are the charges or is there a workaround solution

Resolved! I'm having the issue described in this post. Certainly could use a hand

https://productioncommunity.publicmobile.ca/t5/Get-Support/Unlimited-data-not-working/m-p/1137120?search-action-id=119159182483&search-result-uid=1137120

Broke sim card

I broke my sim card trying to get it out of my old phone. I want to get my old number put on an esim for my new phone. How can I do this? Thanks

lost SIM card

My friend lost his phone and SIM card, so he cannot log into his account. He bought a new Publik Mobile SIM card. How can he make it work with his phone number?

No get sms

I transferred my number to public mobile 2 weeks ago.But I don't get any messages or calls even verification code.Why ?When I'm going to login it needs code but I resive nothing.when I go for support team says go for login?!?!?!?!?!?!

Resolved! I can't make a call or recieve a call

Resolved! I can't receive or make phone calls. Also can't receive voicemail.

I can't receive or make phone calls. Also can't receive voicemail. My text messaging is working. What is going on?

Close account I don’t have access to

I need to close an account I no longer have access to. I know the email and password but it is very annoying that is sending a code to the number I no longer have access to. because of that I can’t finish logging in and trying to stop the subscriptio...

Pixel 8 pro

Is the pixel 8 pro volte supported by public mobile

Account Dormancy

Our son is out of the country until April, 2025. We want to keep his phone number and don't mind paying a monthly fee while he's away but obviously want that to be as low as possible. Is there a dormant account setting that let's you keep the number ...

Resolved! Can’t call out or in!?!

Just got onto Public and set everything up BUT I hadn’t tried calling on the phone yet but texting works and incoming calls go to voice mail but out going is not working! Suggestions? Seems if text and voicemail are working it is not a phone issue

Resolved! How do I know if roaming in U.S. is part of my plan

eSIM to physical sim

I chose eSIM during my activation setup but my phone wasn’t compatible now cant chose physical sim to enter number on the one I purchased

eSIM not working

I subscribed to public mobile n paid the fees n when the rain down loaded it it said active but it did not work , What can I didn’t now to fix the situation

Resolved! cancel sim order

just ordered a sim but with the canada post strike coming i want to cancel it and go to a store and purchase one.

Resolved! Logging in

I am setting up a new service and the code is being sent to an unknown number. How do I change the number to receive a code

Resolved! Transfer to a new iPhone e sim

How to transfer esim to a new phone

SIM card room a month to deliver......

I purchase a sim card online and tough the order didn't work an proceed to register with another provider instead...1 month later, the SIM card got delivered to my mailbox...I obviously don't need it anymore... Is it possible to get a refund?

service suspended

service suspended but my credit card was fine so I entered another Credit card still don't have serv

Help!!!! No service Can't make phone calls phone have no signal as well no data!!!

Phone basically Act like brick. Had this happened few days ago and a signal phone call internet came back after a day. Now since yesterday no signal no phone call no Internet. I'm on 5G plan. Phone is 3G. Plz help!!!!! Thank you.

Resolved! US Travel - 50GB Data within Canada and the US at 4G Speed

Hi,While traveling to the US with the "50GB Data within Canada and the US at 4G Speed" plan, a txt message was received from Public Mobile indicating "You will need a U.S. Roaming Add-On to use your phone.Is an add-on required when the plan indicates...

reward

Actually I got a bonus 250 MB internet with my points but it is not active

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