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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

How to add my daughters phone to my account

My ex-wife cancelled her account with Public Mobile, so my daughter no longer has service. I would like to reactivate her phone on my account, but do not know how. Does she need a new SIM card?

log in

Hello,I want to change my plan, but I am having trouble logging into my account. I suspect that I may have made a typo in my email address. Please let me know how I can resolve this issue.Thank you

Changed plan but same renewal date

I have just changed my plan today the 13th.. My renewal date for the old plan was 17th of the month. Looking at the overview I see the renewal date is the same as it was before.Now that I have changed my plan why does the renewal date on the overvi...

Resolved! Unable to login to my account

I have tried every option I can think of to login to my account. But the app always wants to send the verification code to another phone number ( which was the original number before I ported my current number from another provider ) Plus, trying to ...

Resolved! Stolen phone

My phone was stolen on August 12, 2024, and I can't get my old SIM card back. I would like to recover my previous number. so I would greatly appreciate your quick response and help with this issue.

Unable to activate eSIM

I was changing from a Telus account to a public mobile account and everything went fine till we tried to activate the eSIM and it says unable to activate eSIM

Resolved! Checking for call forwarding using *#21#

Hi,I just got a new phone after feeling my previous was hacked. Got a new SIM card as well. Out of paranoia, and because I was hearing static and echoes on a call while using the new device, I searched "how to tell if someone is listening to your c...

90 days plan

If I switch to a 90 day plan, am I automatically switched back to my original plan after the 90 days plan elapses or does it automatically renew another 90 day plan?

Phone not esim compatible

I am trying to install a line for my daughter. The phone is a Samsung S20 sp I thought E sim was compatible, I guess it's not. I get a message that phone is not compatible with E sim. I can not go back to change it to a physical sim. I've already bee...

Resolved! Activate a simcard

Who can I contact to solve the problem? I vould not activate my new simcard

new phone

if I get a new phone to unlock with current plan, what should I do?

Oneplus 11 + VoLTE update...

Hey all, would just like to give an update on my Oneplus 11 and VoLTE. Today was the day that the unthinkable happened...Shizuku + Pixel IMS actually worked, enabling VoLTE on my OnePlus 11! I've tried this combination every few months for the past y...

Payments

I was overcharged

Question about downgrading or cancel my current paln

Hello,I want to downgrade my plan but unfortunately, the lowest price is $ 30 before tax. I do not use more than 1 G per month, and I want to save money by downgrading my data plan. I was thinking of two options:-I cancel the plan for mobile data, ca...

Newly activated account

Made 2 short phone calls……now I get a voice message I have zero minutes cannot complete call….paid for unlimited minutes…….and cannot log in to your platform…

Resolved! Pending redemption

I redeemed 1 gb as well as 200 mb of data using the public mobile points that i gathered over time. This order has been pending for almost 2 months and i still have not received my order. How can i fix this?????

Resolved! $19 phone plan with $0 esim

I came across an offer for $19 phone plan with unlimited calling.1) Is this Canada-wide calling?2) Can anyone use this regardless of the province or is this offer applicable to residents who live in Quebec only?3) Does this come with a new number?

Roaming

My plan is the $34 for 50G of data within Canada and US. I got a notification for Roaming? Is this right?Also says Canada and US minutes. Can I call from US to Canada on my plan?Thanks

New subscriber

Hi allI switch last night to public using the e sim and this morning I’m still showing Fido on my cell do I need to pull my SIM card or is there something else I need to do?

eSIM - challenges installing onto phone.

I have been trying for hours to get my eSIM installed on my phone and I continue to get an error message. I’ve tried all avenues and have not been successful. No QR code send with the activation of my account. Unsure how to proceed as I am unable to ...

Resolved! Your services are on hold

why when i go to the rewards page i get this message?"Your services are on holdSubscription Expiration Date: Jul 24, 2024Your services are on hold due to the expiration of your subscription. If your services are on hold for more than 90 days, your ac...

Data not working in US

I have a plan that includes Canada and US-wide data. I live in Canada but traveling now in the US and my data is not working. What can I do to fix this? It was working fine at home before crossing the border.

Resolved! Roaming with unlimited u.s. minute plan

I'm about to travel to the u.s. and have the unlimited u.s. wide plan with texing (I've had it for quite a while.Will I get roaming charges? Can i leave my phone on? Thanks

Travelling in Europe

Hi All,I will spending 4 weeks in Europe soon. I have an Android phone (Nokia 5.3). From what I can see online, it looks like I need to get a European SIM card but for it to work, I need to know if my phone is unlocked. I don't have another SIM card ...

new promotions

how do I upgrade to the $30 per month plan

How do I cancel my plan

Hello,How do I cancel my plan?Thank you,

Purchased wrong add on

I seem to have accidentally purchased a 1GB data add on for the US instead of just a normal 1GB for Canada. However, I’m not in the US. Is there any way to exchange/cancel it?

Porting number verification

I have been with Public Mobile for a month and my number has been in the process of being verified for a month but my number has not been verified. Multiple agents have reached out to me but no one has resolved this issue. My phone number just has be...

Updating Payment Information

Updating Visa Expiry Information

I have been trying to update my visa expiry date for the past 2 weeks & I keep getting this message "sorry, we’re not able to process this request at this time. Please try again later." How do I get this done so my service is not suspended? I'm not...

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