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[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Ck_PM by • Public Mobile
  • 3077 Views
  • 31 replies
  • 14 Bravos

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by • Public Mobile
  • 31291 Views
  • 148 replies
  • 35 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by • Public Mobile
  • 43190 Views
  • 182 replies
  • 30 Bravos

Resolved! No Help? How do I navigate the Help Articles?

I have several questions and I am trying to follow the guidelines by reading the help articles first but I cannot access any of the help articles except the top "help articles index".  If I click on any of the "Browser by category" sub-topics nothing...

Gib7 by • Good Citizen / Bon Citoyen
  • 699 Views
  • 4 replies
  • 0 Bravos

Texting and calling

I am not able to text anyone and call anyone with the add on to my data not working. 

JosiahMihai by • Great Neighbour / Super Voisin
  • 709 Views
  • 8 replies
  • 0 Bravos

Account

How can I contact customer service and actually talk to a person?

AshMc by • Good Citizen / Bon Citoyen
  • 192 Views
  • 4 replies
  • 0 Bravos

Resolved! My phone number is being held hostage

I'm activated an account with a competitor and was leaving with a fairly good impression of Public but I'm having a hard time transferring my phone number off Public Mobile. - 80 hours ago a request was made by the other phone company to transfer my ...

BahKoo by • Good Citizen / Bon Citoyen
  • 717 Views
  • 12 replies
  • 0 Bravos

Texts not working after number transfer

I transfered my number from Virgin to Public about 30 hours ago but texts are still not incoming or outgoing. I'm able to make and receive calls on the correct number but text are just not working. I use texts for a lot of verifications so really nee...

BexLig by • Great Neighbour / Super Voisin
  • 306 Views
  • 3 replies
  • 0 Bravos

Resolved! Subscription / activation

I did sign up for new service and waiting for my SIM card to ship. Would my 30 days service begin from when I activate the sim card or the day I made the payment Nov 30th? 

Telech by • Good Citizen / Bon Citoyen
  • 1945 Views
  • 11 replies
  • 0 Bravos

sim card cost

Because of the postal strike i thought it best to get a sim card.  The telus retailer charged $10.00.   The black friday showed $5 for sim card pickup of deliver.  So why did telus charge $19 plus tax.   the black friday advertisement does not say if...

Rising1000 by • Great Neighbour / Super Voisin
  • 349 Views
  • 5 replies
  • 0 Bravos

Stuck Port

Hi, I'm having the same issue as others where I can't receive calls or SMS's after trying to port my number from Virgin. Can someone DM me the contact info to get this resolved? Much appreciated.FYI, I did receive the port confirmation SMS from Virgi...

kwondoan by • Great Neighbour / Super Voisin
  • 206 Views
  • 2 replies
  • 0 Bravos

Resolved! Something went wrong with activation

I am at the final stage of activation, but it says something went wrong with activation. Asked CS_agent as advised, but no answers!!Tried to get a ticket, but the page shows ‘blank’ with ‘done’ on the top right only.How can I contact a representative...

Vanessa11 by • Great Neighbour / Super Voisin
  • 181 Views
  • 3 replies
  • 0 Bravos

Resolved! Picked up SIM at store and Accidentally Place order for SIM

Picked up SIM at store and Accidentally Place order for SIMHello PM Member's,I am new with PM Community in proccess of Porting from Chatr to Public Mobile. I have purchase SIM at Local Store and Accidentally added new SIM and completed transaction fo...

Tulsi by • Great Neighbour / Super Voisin
  • 368 Views
  • 7 replies
  • 1 Bravos

Resolved! Number transfer

To make it short. I have no network with PM, tried chatting with cs_agent, the issue is not resolved.Now I asked cs_agent to accept the transfer to a new provider for me (because I can't accept myself, I do not have network with PM), and this is the ...

Vanno by • Great Neighbour / Super Voisin
  • 365 Views
  • 6 replies
  • 0 Bravos

cancel account

Hi Public Mobile Team,I want to cancel my subscription account with Public Mobility right away today,But I don't see any way to cancel in the browser screen, please let me know how can I cancel my account with you,Many thanks,Hai Le

Hai_Le by • Great Neighbour / Super Voisin
  • 190 Views
  • 3 replies
  • 0 Bravos

top up voucher

it said funds were added to my account. but its not showing up

michelle25 by • Great Neighbour / Super Voisin
  • 335 Views
  • 6 replies
  • 0 Bravos

Account records

I have upgraded my service subscription from Basic Canada all included to the $29.00 Canada USA Mexico plan. My credit card was charged with the new subscription plan but I see no change in my Account. How do I ge Public Mobile to correct this mistak...

Espageddy1 by • Great Neighbour / Super Voisin
  • 230 Views
  • 4 replies
  • 0 Bravos

changing phone number

Hello.I have moved to another province and would like to change my phone number. Do I need to purchase a new sim card to do that ?

na_fa by • Great Neighbour / Super Voisin
  • 130 Views
  • 2 replies
  • 0 Bravos

Resolved! Number Transfer

好。我刚刚将 esim 从响铃转移到下午. 我回复了关于响铃转移消息的“是”. 但现在我的响铃仍然处于活动状态. 我的手机可以拨打电话，但无法接收消息. 我需要打电话给你铃来取消我的服务吗？或者转移不成功？

Sharon24 by • Great Neighbour / Super Voisin
  • 165 Views
  • 1 replies
  • 0 Bravos

Resolved! Number Transfer

It has been hours since my previous service provider confirmed my number was approved to be transferred. How will I know that it successfully has been? If it ends up taking longer than 5 hours, who can I get in contact with? 

App support

My app is not letting me get past the window to activate my sim card, which hasn't arrived due to the postal strike. It's been a couple of weeks . So I'm being charged for a service that hasn't been activated yet and I can't order a different sim or ...

Nini1 by • Great Neighbour / Super Voisin
  • 218 Views
  • 2 replies
  • 0 Bravos

How can I transfer my Public Mobile number to another provider

I want to transfer my public mobile number to another provider - Bell Mobility. I completed the request at Bell and I was suppose to receive a text message from Public, max 90 minutes after, confirming my request to change. 24 hours later, I haven't ...

PMV by • Great Neighbour / Super Voisin
  • 236 Views
  • 3 replies
  • 0 Bravos

New Credit card

I am having a problem changing my credit card information.

Duffer2022 by • Great Neighbour / Super Voisin
  • 127 Views
  • 1 replies
  • 0 Bravos

Call cannot be completed message for no reason

Hi, I am getting a "call cannot be completed" message even though I haven't made a call. I listen to the message and then sometime later I get another message. If I don't check the message, I don't get anymore messages. This has been happening for mo...

Dan72 by • Great Neighbour / Super Voisin
  • 206 Views
  • 2 replies
  • 2 Bravos

Alternate Number is a problem

I have just submitted another ticket for this same issue. I first tried to get this resolved in July - it is now Dec and it hasn't been resolved.The Alternate phone number I was forced to choose during my original sign-up process with Public Mobile, ...

katbrandon by • Great Neighbour / Super Voisin
  • 204 Views
  • 3 replies
  • 0 Bravos
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