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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

No data

Im new to Public mobile. Signed up with an eSIM on Friday night and it is now Sunday evening and I still don’t have access to data. I tried resetting the network, turning airplane on and off, but in vain. Please help! It is very inconvenient when you...

Resolved! MMS Messaging!

Hi,My iPhone can send and receive SMS normally.I can also see "MMS Messaging" enabled in Settings.However, I still cannot send photos or PDF files to Android phones.In Settings > Messages, I do NOT see the options for:- Group Messaging- Send as SMSI ...

No ingoing or outgoing service

I cannot make or receive calls or texts

PUK code needed

How do I get a PUK code for my locked eSIM when every option requires you to log into your account but that is not possible because I'm unable to get the required 2-step verification code due to the locked eSIM. Also can't log on to the forum so had ...

WHERE IS SUPPORT?

I've been trying to get an answer for days now and have not even received confirmation that my support tickets or messages to support directly were received. I'm so frustrated right now. Time to switch providers

Resolved! can't receive calls and sms, goes straight to voicemail

i ported a few days ago and noticed i can't receive calls nor sms however, i am able to send calls I've removed all old sims (using eSIM right now), rebooted, ensured all settings arent blocking or auto forwarding etci can't submit a ticket because i...

Activation and Number Transfer Issues: Sub issue - Number Transfer Issue

The eSIM installs correctly and registers on the network, but mobile data does not work when Wi-Fi is off.APN is correctly set to sp.mb.com.This has been tested on multiple devices (iPhone 14Pro and Samsung S23).Signal is present (LTE/5G) but data do...

Resolved! Transfer sim on old phone to eSIM on new phone

Hello, I got a new phone and have been trying to transfer my phone number from my SIM card to my new eSIM with no success. I have followed all the instructions on the app and when I type in my phone number to transfer it says “invalid Canadian phone ...

Misplaced phone in house

Can public mobile send loud noise or someway to locate phone

Number port failure

How do I get assistance if my number port form another carrier failed and the automated msg you call tells me there is no active port for my number but it has already been released by Fido. Need help from a person so I don't lose my number

Voicemail issue & quirks

Hello, I signed up for PM on Jan 24th, ported from Telus. The process was fairly smooth, there was a slight hiccup when it came time to adding the esim to my iPhone 15 Pro Max. While I cant remember the exact error I got, I think it was because I alr...

Mailbox

How do I delete messages if the mailbox is full ?

Unable to change subscription

Hi can’t change my subscription to what I want my account only gives me to opt

Porting number from sim card (freedom mobile) to public mobile (esim)

It has been almost a week after i tried to transfer my old number from freedom to public mobile but it still is not working yet! I can call any number but can't receive any incoming call or text. My freedom mobile account already cancell therefore i ...

Resolved! why you charged me $33.90 for a Purchased Physical SIM card?

why you charged me $33.90 for a Purchased Physical SIM card? which was said $10 when ordered a card.

authentication issue

I no longer have access to my phone # and can’t access my account to change the authentication to my email

Cannot complete 1 800 calls

Hi,Not able to complete dialing to 1 800 numbers. Both account holders have same issue. Please help. I cannot call my bank. Urgent! Please help now.I read a member support page, and directed me here.Matt

Re: Number Transfer & Account Activation Problem

Hi, I've followed these steps and received the verification message from my old provider and replied "YES" to it. The number I transferred is no longer on the account and it says it is now on my public mobile when I look at my account. I never receiv...

Refund Request – Activation Not Completed

Hello,I purchased a Public Mobile plan, but I have NOT completed activation yet.The SIM/eSIM has not been activated and no service has been used.I would like to request a refund for this purchase.Please let me know the next steps.Thank you.

Re: Number Transfer & Account Activation: Troubleshooting and Useful Information

I have followed all the text message instruction prompts to port from Fido . However, it has been 6 days since I switched from Fido, but I am still getting SOS for my reception bars even though Public Mobile App recognizes my phone number and started...

Resolved! Service won't renew

Try to pay payment to active account but keeps saying that there is an error and cannot process request at this time. It's been over 3 days n no phone

Re: Account Activation Issue

I've tried step 5 since last Sunday and it still keeps saying "subscription not activated"I've also restarted my phone and then logged in again and tried transferring my phone number and still go the "subscription not activated" message. Please hel...

Sim card not received yet.

I registered for $20 Public mobile plan on Jan. 24th. Still havn't received my sim card. I would like to cancel my subscription and request for a refund.

Resolved! Terrible reception

Everyone keeps telling me they can’t hear me and that my phone keeps cutting out. I can hear them okay though .

I have problem about port out from lucky mobile to public mobile

I ported out from Lucky Mobile to Public Mobile on 25th. I contacted Lucky Mobile because I was double charged and they said that your company did not take my number and that my Lucky Mobile account is still alive. Your company's internet network is ...

Referal bonus

I haven't got 20 dollars referal bonus

can not eceive text messages

Can not receive text messages I can send them on my i phone 13

Activating Public Mobile Physical SIM from the United States

Hi Public Mobile community,I’m currently in the United States and I have a physical SIM that I brought with me from Canada.Is it possible to complete the activation while I’m in the U.S., or do I need to be in Canada?Appreciate any help!

Phone will not make calls or receive

My phone will not send or receive calls. Account is fully uptodate. Need help ASAP.

Issue Transfering the number from Fizz. Saying the account number is wrong

I am transferring the number from Fizz. After I type "Yes" in the transfer request. I receive the following message from Public mobile. My phone have two Sim card slots. So right now I have data from Public, but still receiving call from the Fizz Car...

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