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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Scam or real?

Is this a legitimate text from public mobile?Public Mobile here.Important upcoming network changes that will impact your service.We're enhancing our network to bring you faster, more reliable service. To make room for these upgrades, we'll begin reti...

Resolved! need PUK to unlock SIM - URGENT

Hi, my SIM card is locked, I need PUK to unlock. Please help immediately.My phone number is ###-###-####email: ****@***, A/C name: *****Thanks.

My phone is suddenly incompatible with PM

So, I was suddenly having mobile data connection issues with my Samsung S26 Ultra on PM's mobile network, although talk and text was working fine - I just had no data connection outside of WiFi.After hours of troubleshooting with PM and Samsung, it t...

No service

I cant call or receive any calls or text and there is sos in the top right corner

Refund

This service isnt working on my phone. Ive spoken to multiple agents and tried everything besides going to a telus store. Im nowhere near a store, i would like a refund please

Account

I need my account number. Unfortunately my public mobile service didn’t work well and I have to switch back to rogers . In order to keep my phone number they are asking for my public mobility account number and I can’t find it

Cannot receive calls

i am not receiving calls nor SMS. calls go to VM. why?

Re: Fast Switch: Now available to all customers!

Hello, i want to downgrade my plan to $25 but it did not show on both mobile and online. i need urgent switch today.

Resolved! Telus SIM card work with PM

I have a new Telus SIM card wonder if it will work with PM plans.

re: transfer eSIM

Hello, I do not remember my 4-digit PIN. Please let me know if you need any additional information. Thank you ***Message edited by CS_Agent to comply with the Community terms of service.

Re: $5 increase in phone bill if phone incompatible 4gLTE in Ontario

I checked the IMEI number of Google Pixel 10a in Public Mobile's IMEI checker tool. It came back that the phone is not supported by PM. What should I do?

Number Transfer Approved, But iMessage and FaceTime Still Activating

Hi everyone,I switched from Fido to Public Mobile today and transferred my existing phone number. I initially didn’t receive the Fido authorization text, so I put my Fido SIM back in and then received the port-out approval message. I replied YES and ...

10 GB promo

I understand that there is a 10GB promo for accounts costing over $24 - I don't think I received a promo code. How can I get this additional 10GB data?

URGENT - Porting Public Number to different carrier

Hi I’ve been trying to port my number to a different carrier since Tuesday but am unable to receive any texts or calls on my number. The new carrier is waiting on that and they’ve sent a few requests, but I’m not able to reply “YES” to the text, sinc...

Resolved! Sim not delivered!!

Hi there, I ordered a sim on the 21st of May and it hasn't been delivered yet. Can you please help me with what should be a possible solution.

Submit ticket greyed out

Trying to submit a ticket as I am experiencing issues with activating/transferring my number. I switched from Rogers with a physical sim and followed all the steps needed. Waited about 8-9 hours and removed my physical rogers sim the next day and cou...

Resolved! Data not working

I switched to a new data plan yesterday and my data has not worked since. Cellular is still working normally. I tried everything the chatbot said. So fard no luck.

Resolved! My Account - phones

June 6, 2026I was told to send a screenshot of my receipt for a refund. How should I do this if I am NOT supposed to reply directly to a message I received from an agent. Alice

Resolved! Transfer the esim

Hello, I recently transferred my Public Mobile eSIM to a new device. During the process, I accidentally activated the first eSIM on my old device because I was unable to log in on my new phone at the time. As a result, I had to purchase and issue a s...

Resolved! Can’t download ESIM, Data stopped working

Last night I was just sitting and my data cut out. It didn’t turn on and then my eSIM proceeded to stop working. Can’t receive calls texts or anything. I am trying to download a new eSIM but it will not work and just keeps saying something went wrong...

How to add only 1 GB data?

I need 1 GB data just in case of emergency. Currently a user has to buy at least 5 GB, valid for 30 days. That is not suitable for me. I used to add 1 GB. Please add this add-on option back.

Unable to submit a ticket

I’m having the exact same problem I don’t have a solution just letting you know you are not alone !!

Unable to submit a ticket

I am having an issue with transferring my information from my android phone (with a physical sim card) and my newly purchased Iphone (with esim) and i am unable to submit an actual ticket to talk to someone. Ive ticked all the boxes, made sure all th...

Resolved! Trying to change plans, but can't find a specific one

Hi,I'm trying to change my plan to a $25/mo plan - my wife just switched to it minutes ago - but I can't see it as a option. I'm currently paying $27/mo, can I just not go down once I'm already at a certain threshold?Thanks for any help!

Over charge

I already transferred my number to rogers but you charged me for that including my monthly bills. I want refund for it.

Re: Please refund -- esim not phone compatiable

same thing happened to me, I got a popup message saying "esim not compatible please contact support for a refund" but everytime I try to contact support via chat it doesn't work.

Resolved! Issue Transferring Prepaid Koodo Plan to eSIM Plan

I am trying to transfer my prepaid Koodo plan to my new eSIM plan but I am unable to complete the process. Whenever I try I receive a message telling me to contact customer support.

Can’t install eSIM

I bought a new phone that only takes eSIMs. My current phone is eSIM compatible but I’m using a physical SIM card as I had issues trying to download the eSIM during my initial public Public Mobile activation. Now I’m stuck not able to download an eSI...

Resolved! 10 GB 4G plan for $23 a month SMS Opted through SMS but next plan on website shows $26

Hello Admin support,I received an SMS from Public Mobile on May 22 with option of replying YES1 on the SMS to get $g 10GB plan for 23$ a month.Today I checked my upcoming plan in public mobile website for next billing and was shocked to see $26 plan ...

Referral Code Not Showing

Hi , my referral code is not showing. I have tried a ton of browsers. I have tried to copy the link to see if it includes it, but even the link is empty (https://publicmobile.ca/en/qc/plans?referral=) How can this be fixed? Thank you.

Community

Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Scam or real?

Resolved! need PUK to unlock SIM - URGENT

My phone is suddenly incompatible with PM

No service

Refund

Account

Cannot receive calls

Re: Fast Switch: Now available to all customers!

Resolved! Telus SIM card work with PM

re: transfer eSIM

Re: $5 increase in phone bill if phone incompatible 4gLTE in Ontario

Number Transfer Approved, But iMessage and FaceTime Still Activating

10 GB promo

URGENT - Porting Public Number to different carrier

Resolved! Sim not delivered!!

Submit ticket greyed out

Resolved! Data not working

Resolved! My Account - phones

Resolved! Transfer the esim

Resolved! Can’t download ESIM, Data stopped working

How to add only 1 GB data?

Unable to submit a ticket

Unable to submit a ticket

Resolved! Trying to change plans, but can't find a specific one

Over charge

Re: Please refund -- esim not phone compatiable

Resolved! Issue Transferring Prepaid Koodo Plan to eSIM Plan

Can’t install eSIM

Resolved! 10 GB 4G plan for $23 a month SMS Opted through SMS but next plan on website shows $26

Referral Code Not Showing

about point redeem and temporarily service!

about Subscription Cycle, please, need help!

How to port my Rogers phone number to my new Publi...

1) Can’t start a chat. 2) CAN-US-MEX not roaming

ESIM wouldn’t setup