Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
@CS_Agent hi..I already send a request from iplum to port-in my number from there... I mean i want xxxxxxxxxxxxx with iplum..... But i haven't received any confirmation from public mobile that ilthis will be done... Do i need to provide them somethin...
How do I update my new VISA card?
I have the Canada Us Mexico plan. Recently I was in Mexico and could only use phone while connected to Wifi. Why can’t I use my phone from LTE 4g or 5g ?
So, my overview page reads that "You have used all of the data in your subscription." However, when I go into the data usage breakdown, all of the 'data' items from the Feb 06 to March 08 date range add up to significantly less than my purchased data...
Hi,I was a public mobile customer, but now I use another provider.I wanted to buy a $23 plan now but it shows $50 for checkout.Are the announced prices fake?Thanks,Ehsan
Refresh / reprovision my eSIM. Voice works but cellular data shows ‘Network Not Available’ under About.
I want to transfer my eSIM from my current iPhone to another iPhone. I am unable to log into my account despite resetting passwords and despite sending such six digit codes, etc. The message comes up user name and password do not match. Then after a ...
Hello, does it cost me to text outside of Canada ?
Me neither. I am not getting a code delivered to my email after many tries, and cannot receive by text message either. Essentially, I'm locked out of my account since yesterday. Up to date credit card on file with money and account has been disabled ...
hi I purchased the $20 monthly plan at $40 -50% discount today they didn’t take the money out of my account and my account is stopped working when I tried to pay. I can’t see that they are not giving me the 50% promised this discount for 24 months fi...
Since signing up with Public mobile and porting my phone number I have not been able to recieve texts or calls or gain access to my account
I need to set up my correct email I have never been able to access my account
I was on PM 3G for long time never had problem about picture text，but since PM shutdown 3G and ask me to switch to 4G，problem started. Couldn't send and receive picture text messages after switch from 3G to 4G？same phone same settings.
When my account will show actual subscription details? I see Promo: $5mo credit for 24 months (Promo Cycle: 2/24) but should see sometnik like %50 of for 24 months (Promo Cycle: 2/24)
Merged duplicate threads
I cannot send or receive calls
I received a message that there was an issue transferring my number from the previous service provider.
I am referred by someone else so I got $10. This is my second month so I got $10 less on my bill, which is good. But I also referred 4 other people. I can see that in the referral dash board. But the $4 recurring credit didn’t reflect on my bill. Am...
Hi, I have been having issues in logging to mobile app in the past, and I have reached out customer support and did every troubleshooting steps they asked me-clear cache, switch off your phone, restart, uninstall and re-install etc, but it didn't hel...
duplicate thread
Hello, wondering if anyone can help me. I have been trying to call a 1800 number and it is giving me a UM1 message. How can I fix this?
I keep getting asked to set up an account but I already have one but can't get into it.
I WOULD NOT RECOMMEND THEM TO ANYBODY. they revoked my access to my online account to my mobile app. I have to top of my phone through a third-party website which charges me an extra fee and public mobile will not give me my account number so that co...
Hello;I do not have any problem to send and receive SMS but for some reason I can not receive the verification Code that send by TradingView platform .Is there any specific reason for that ?Thank you
Recently switched my number from another carrier to public mobile since the switch my iMessage hasn’t been working I’ve turned it on and off . Powered down my phone . Toggled air plane mode on and off and still have the same issue of it not working ....
I need confirmation that I will not lose my Canadian telephone numbers on Feb 26th. I have 2 phones with Public Mobile. I am in Florida until April 20th. My phones did not work well in the USA as my phones do not have the VolLTE setting and will not ...
Is there a fix for the SIM card failure after iOS update?
Hello,I'm trying to access my 2025 invoices but since I no longer have a line with public mobile I can't access them. Whats my best course of action now?Thank you
Hi,I see an Automatic Top Up charged to my acocunt for $10, can you please explain what this is?
Seeing SOS on my phone with no data or text / call. Help!
