[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Resolved! Do I keep my Refer a Friend rewards if I change my play?
Good Evening,I am currently on the 4.5G for $40, with Refer-a-Friend rewards and Autopay reward.I would like to change my plan to the 500 MB bonus data for Autopay promotion.Will I lose the Refer-a-Friend rewards when I make the change?
Phone has stopped connecting to 3g
My phone has stopped connecting to data after a couple of months. Have lots of data, a 3G plan. The radio symbol shows signal but no 3g. I have checked the APN, nothing has changed.
Resolved! SIM Invalid After Failed Activation
Pinging @CS_Agent as instructed in other posts I've just attempted to sign up with a brand new SIM but at the very end I received a "generic error" page. I WAS charged on my credit card for the plan sign up. Upon attempting to redo the process it now...
Resolved! Unlocking phone for travel SIM
Hi @CS_Agent my sister and I need to unlock our phones from PM to use our travel SIM cards (didnt know that the phones we purchased auto-locked to the first carrier it uses). Could you help us with that ASAP?
Resolved! A couple of local numbers can not call my number..can someone help
Only a select few numbers can not call me. I did not port my number. I selected a new one when i switched over to public mobile. Can someone tell me why this may happen? They even tried with the area code included.
Account setup failed with voucher and also with autopay attempt
I just tried to setup an account i got the email saying it worked but it isnt. I cant login online and u need this phone and sim to work
Resolved! Plan "Hold"
@Moderator_TeamSo my understanding is I take the autopay off my account and then before 90 days have passed (since I take autopay off or since the end of the month that is already paid?) reactivate on another plan. I will be in asia for 5 months ess...
Unable to reactivate service
My account was suspended because I did not use it since I was out of the country for 2 months. I added $40 to my account via a recharge.com voucher, however I am still unable to reactivate my service. I have tried on multiple browsers and clearing my...
I can't make calls with $20 plan
There’s an issue with Public Mobile service that prevents me to make calls, Even though I made payment. Please help me to slove this issue; How , who and where to contact ?
Resolved! Where do I see my phone number in Self-Serve portal?
I am new to PM. I have looked everywhere in Self-Serve portal to find my number but I don't seem to locate it there. I purchased and activated SIM at Wal-Mart about 8 hours ago. I asked Wal-Mart person to port my old number which is still active wit...
Resolved! Query on Black Friday Offer
Hi, I activated three sims at Walmart, Leamington on November 23rd. Under the Back Friday offer, we were supposed to get an email within a week crediting our account with another 30 days of service. We never received the email and have not been cre...
US Romaing
Is there a way to reach a public moblile customer's service agent? I am trying to buy a US roaming add-on for 10 days that costs $20. I have $22 in my account but when i choose that add-on, they say i don't have sufficient funds in my account. Thanks...
“Number you have reached is not in service”
Had phone over 2 weeks, just realized I have not been receiving calls but can make calls. No I am not on do not disturb mode.
Plan not working
@CS_Agent My phone's plan seemed to stop working today. Can't use data, make phone calls, or text. Online portal says my plan is active and I have auto-pay set up. I think I set it up so my plan switched to the $40 5GB plan last night and the payment...
Resolved! CHARGED INCORRECTLY - CHANGE PLAN
Yesterday I did everything for change my plan on my due date. I loaded with the necessary amount and changed the option for a 40 $ monthly. Before 11:59 my current plan was expired and I was charged in 20 $ , what's happening? Now I don't have funds ...
Resolved! My phone says active but won't call or text
Hey so I added funds to my account and my account says active but won't let me place calls or text when I have a plan for unlimited text and talk it won't even let me call voice mail please it's very important I get my phone working I have tried turn...
Bonus Data
On select plan get 500mb bonus data with auto pay
TODAYS ACCOUNT ISSUES.. DEC20
Lots of members having the same issues today but spread out over many threads...maybe post problems and solutions HERE...keep them all in thesame thread
Activate phone
I added 25$ like it told me to
Unable to login to my account
Hi, I am unable to login to my online account. I did click on forgot password but when I enter my email address to proceed to security question it does not allow me and provides an error message.Would appreciate assistance in resolving this issue. Th...
Plan renewed on autopay but not working
So my plan did renew last night they took 37$ from my Visa card but somehow I’m still owing 20$? So is my other account anyone else have this happen. I have msged mods already I’m just wondering if anyone else has had this happen.
Resolved! sim card issue
can not call or text plan payed and active. second pablic mobile sim card works on this phone. account payed 48 hours ago... plan $25 per month. please help to resolve this issue.
Resolved! 30-day plan debit charge? ($10)
I posted a payment on my account of $25 which left a balance of $50. I went on this morning since it was supposed to renew and two (2) charges were applied to my account each the amount of $10. Both for the same reason (30-day plan). I am wondering i...
Help
Hi i was wondering how i can get some help. I had a 57 dollar plan and then i changed it to 45 dollar plan which was the same plan just cheaper. I had a balance of 12 dollars. So i bought a 45 dollar top up card as my plan was due to renew today. My ...
Does Public Mobile support Android Oreo 8.1 Devices?
My question does Public Mobile support Android Oreo 8.1 Devices? I have discovered that Android Oreo 8.1 does not allow the phone owner to change, edit or add APN’s and their APN settings. That Google has set this up so that only service providers...
Chatr and Lucky are Zone-Free - Time for Public to Fix Problems and to Rethink Self-Serve Model?
I'm not sure when this happened, but all of Chatr Wireless's and Lucky Mobile's currently advertised plans are now zone-free (although there will be some existing customers still remaining on zoned plans). https://www.chatrwireless.com/web/chatr.port...
Voucher value "Disappearing"
Purchased 2 SIM cards and 4 $20 vouchers in order to swap out 2 lines last night. Switched my personal line last night. Everything went through without issue. Repeated the process for the second line and when we went to activate, it stated that th...
Plan failed to renew
My plan was due to renew tonight and it failed to renew properly, leaving me without any service. I'm on $40 for 5gb 3G data/unlimited canada (I believe before they changed it to 4.5gb + 500mb autopay?). Autopay added $40 to the account, the account ...
Resolved! Service stopped working
My phone service just stopped working all of a sudden. It says I have no plan. Voice calls, voicemail, text nothing works. I login to my account and my autopay just came out and looks like that is when it stopped working but it shows me having no pl...
