Get Support

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Be careful with your number and referrals!

Apologies if this has already been posted! From a reddit post: "My friend got a request for a PM referral over the weekend and today they learned that the person who asked for the PM referral number didn't want it to join PM. The person who requested...

Temporary suspension

Why would my account be suspended when I have a 70$ credit to pay my monthly fees? Day 2 with no phone... can someone help??? I messaged mods but no reply as of yet

New mobile plan

I just switched to public mobile and have unlimited talk across Canada, unlimited text and 6gb of data and the phone works but the data did not start up ... I've done factory reset on phone and still nothing. What do I do to get this fixed

Replace Credit Card Error

Can't seem to replace or add my new credit card. I have tried first replacing the card details online, then I tried removing the old details / adding the new card. I continue to receive the same error each time I try. Unable to Process Transaction S...

Resolved! How to stop payments?

Hi, I have 2 pablic mobile phones. I'd like to stop payments for one of them. How to do it? I don't have any accounts. is there any phone # I could call?

Resolved! How long does porting take?

Hi,I just (1 hr ago) ported my number over from Chatr to PM. I can make local calls but can't local receive calls. I signed up for the $20/30 days plan. no add-onsis this normal?how long does it normally take for the porting to complete?is there anyt...

reverse a port

so i need a port to be reversed for it was a landline number.company says Public needs to relese the number for it to be reveresed. any help on this ?

bleeping bleep

This carrier is nothing but trouble..Had I known to pay my **bleep**ing bill to get my servivse back would take so **bleep**ing long ...I would not nor will reccoreco public mobile to anyone

refer a friend issues (due to failed port?)

hi i went with a friend to wallmart to activate his publicmobile account and get an imedate sim card they activated used my number for the refer a friend thing i got the confirmation text today i lost my bonus for this friend i know he tried to port ...

Tagging the mods

Hi all,There has been a lot of uproar lately about the backlog of moderator requests, and the delay in their response. This could be alleviated somewhat if people would cease advising customers to contact the moderator team when there is absolutely n...

Resolved! PUK code

I didn't understand what the password for the sim was and entered the wrong number in and now it's asking for a PUK code? How do I get this?

Refund

Hi there, I changed my provider yesterday and I had $95 dollars available to ask for a refund. How can I do that?

Will the Xiaomi Redmi 6 work on Public mobile in the BC / Vancouver area?

Will the Xiaomi Redmi 6 work on Public mobile in the BC / Vancouver area? https://www.amazon.ca/gp/product/B07FW8TDF9/ref=ox_sc_act_title_2?smid=A1BN7MA8ELLJY5&psc=1 I'm an exchange student and I would like to buy the phone unlocked on Amazon and the...

Are there any moderators that are not retired?

I have been attempting to PM a Moderator for assistance with a password reset, yet it appears that the mods in the forum are all retired? Are there any moderators still active in the community?

MMS not working

I have a verizon samsung S6. My APN setting match this page: https://productioncommunity.publicmobile.ca/t5/Phones-Hardware/How-do-I-set-up-data-APN-on-my-smartphone/td-p/3. Data works fine.But MMS doesn't. It says unable to download the message. Hav...

Smooth sailiing...again.

I guess the problems people are having are primarily centred around autopay and various possible credit card issues.This will be my last report of ...no news.I had a small balance. I had some reward. I entered a 3 month old voucher. This morning I se...

Weak Public Mobile signal when Telus signal is strong

My wife and I just joined to PM and we are experiencing weak LTE signal in our home. Is there anything that can be done since the Telus LTE signal is strong in our home? BackgroundMy wife use to be on Telus and then joined Rogers and now she is on ...

No service suddenly

Hey I’ve had public mobile for 3 weeks now and haven’t had any trouble. Last night my phone suddenly had no service. The only things that work now are the apps that use wifi. Even my texts aren’t going through. Not sure what to do now.

Resolved! 3G or 4G

Hello all, Just wanted some feed back in regards to the usage of 3G and 4G speeds on public mobile. - what your experience between both?- price difference and is it worth it? - what do you prefer and why? Cheers, Donderick23

Resolved! $25 Credit at Walmart - When is the credit applied?

Hi - I'm new to Public Mobile and just tok advantage of the Walmart promotion where you get a free SIM card, free activation and a $25 credit when you sign up in store for a talk, text and data plan. GREAT deal, so I did it. I don't see the $25 cre...

Resolved! Plan change ahead of new billing cycle - loss of Phone and Text

Hi, Made a plan change about 2 weeks ago as realized needed more data capacity. This morning when new billing cycle started I had no talk or text capability, also self serve from phone did not work. At work, I logged in from company laptop, sure enou...

Resolved! $25 credit from walmart?

Hinew here.I got a new free sim card on August 11 from walmart and activated a plan there too. i thought i was supposed to get $25 credit within 72 hours. I checked my account, haven't seen the credit. who should ask for help? should i go back to wal...

ID

Were you asked for ID if y'all activated in store (Walmart/London Drugs)?

Resolved! London Drugs and Walmart

I've bought 2 PM sim cards, one at Walmart and one at London Drugs. My experience at London Drugs was MUCH more enjoyable. The customer service at Walmart was lackluster and they seemed annoyed when I told them I wanted to activate the sim card mysel...

Just joined - 3G not working

Hi all Hope you can help! I just joined Public Mobile, I have the plan with 4.5MB data, put my new SIM in my unlocked UK iPhone this evening and whilst it has the 3G/LTE logo at the top the data isn't working - when I load any apps/email they say the...

Getting refund

Hi. I got an offer to switch my plan from public mobile to Koodo. My question is if I switch to them would I get refunded for the time which I haven’t used. I paid on August 10th for 3 months. So would I get refunded a portion of the payment back. Al...

I bought a sim from london drugs and they activated the $10 plan... but it says no service

I bought a sim from london drugs and they activated the $10 plan. I see the pending charge for $10.20 on my credit card. I also bought a spare sim as well. They didn't mark on the sim card which one it is, but when i put the first in my phone it ...

3G or LTE network

Public Mobile is said to use the 3G network, and my current plan has 4.5GB on 3G network. However, my phone usually says I am using a 4GLTE network when my data is activated. Is this a glitch or do I somehow have access to this network? My phone is a...

Lost SIM Before Activating Account

I bought a SIM card at Walmart today and when I got home I was going to switch out my SIM card and I lost it. I can’t even activate the account because it sends a 6 digit code to my phone but I don’t have any access to my text messages since the SIM ...

Resolved! Cannot Login to Self-Serve

I have been trying to login for the past 3 days in order to pay for my service. Unfortunately, the system seems to be failing to recognize my password. I have tried to reset my password, however, I have yet to receive an email to complete the reset...

Community

Forum Posts