Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hi, I'll be in travelling to South Korea for a two week period. Would it be best to purchase some sort of Public Mobile add-on (and if so, suggestions please) or better to purchase a local Sim card? Thanks
I think I m over my limit when can get my data back.As soon as I pay for my next payment? When is it going to be?
I am trying to add a paiement vouchers via 611, they are not accepted. The comunity messages seem to say i need to contact a moderator... Everything was working for the last few years...@PM_Moderators
Is there anyway to report areas of limite or no coverage? I’m pretty sure carriers can fix an issue if they don’t know about it but I don’t see how to tell,Public about their problem areas. inspent thanksgiving weekend ta my wife’s family’s place in...
My 90 day plan expired today and I was scheduled to change my plan to a 6gb 90 day plan for $135. I have auto pay on so it automatically withdrew money from my account and it just renewed my previous plan.I'm not sure why this happened since my plan ...
Hello, I had signed up for autopay and was due for a payment on Oct 10...no payment was withdrawn from my credit card. Now my account page is showing that I am suspended. Should I make the payment or is it perhaps on its way? Will I lose my service? ...
Hi I read a post about if you have a future plan change planned and if for some reason your autopay doesn’t work, and the plan promo is gone by that time, you will miss that opportunity so they recommended you pay a day or two early to avoid this. If...
In the overview section my amount due is $120. When I click on my rewards it says $98. Why aren't my rewards credits being taken off my amount due price.
I have a plan in toronto and I'm calling a toronto number from toronto, but receiving "Sorry we cannot complete your call, you don't have an active long distance add-on ..." for only that particular number. Please help, as I need to be able to commu...
Hello all!! I just thought I would pop on, while using my data, because you see, I split an internet bill and connection with my neighbours two floors above me, and it’s not been working for the last 3 hours! They’re not home at the moment, but for ...
Well I have been with this company for about 2.5 months now and it's been nothing but a night mare. I'm paying for 4G service but still only getting 3G service. And your support people keep telling me your working on it but nothing seems to be happe...
so i bought a refurbished moto g5 plus.... and sometimes it doesnt work properly and its still under warranty...so i am returning it however its not the international version.. does anybody have the international version? i found a good deal on one.....
Hi,I am trying to sort out an issue on one of my accounts. I set up the 90 days 12 GB plan back in July (around July 6th) Later on I had to get assistant in having my plan upgrade from 6 GB -> 12 GB The billing data is being listed on Oct 18 however ...
I added 1GB to my plan for $30 about a week ago. It charged to my credit card, however, I am not seeing any data coming through. Does anyone know what the issue is?
I need to set up my voice message with a password
Hi there, When i signed up 2 weeks ago, it seemed like there was a glitch when I signed up for the recent promo of $47 for province wide and 12GB on a 3 month plan. I got an email confirmation stating that I would be paying $141+tax for the province ...
My mobile data is not working even when it's turned on. Please help
I recently bought an unlocked LG V20 LS997. I've set up APN as per https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-Setting-Up-Data-APN-On-Your-Phone/ta-p/26 BUT I am consistantly having connectivity issues. Apps like banking app...
Hello, I am able to send text messages but not receive texts as of this morning. A detail that may or may not be related is I had a US roaming add on that just expired today. Anyone know how to fix this? Thank you!
@CS_AgentI keep getting the following error when trying to view my account details. Tried logout and log back in, and tried private browsing mode, didn't solve Generic ErrorOh no! It looks like something went wrong, but don’t panic.Log out and then l...
Hey guys!So i got a public mobile sim a month ago and don't have a Canadian credit card, so I couldn't pay online. The closest voucher store is about 1.5 hours away by public transit, as I don't have a drivers license. So i asked a friend to pay with...
I was wondering, is there a way to not renew your plan (and to go in suspended/expired status) at the end of your billing cycle while having enough available funds to cover the renewal? If possible, I guess you would have to contact the mods beforeha...
One question I have...If I future-date a plan change, and then I don't pay to renew my service (ie my account goes suspended/expired) what will happen when I do renew my service (obviously within the 90 day period)?Will it change to the future-dated ...
At the moment, it seems that notifications for any community activity aren't being generated, at least not for my account. I made a couple of posts and received bravos, but the usual notifications were not sent to my e-mail. I know it's not an issue ...
I recently bought an unlocked LG V20 LS997 and I can't send MMS - I tried multiple solutions I found here in the community and none of them work. I've tried settings from this post: https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updat...
I cannot call with my phone anymore and It says unable to connect to mobile service. I payed the fees. I do not understand why I cannot call anymore eventhough I PAY every month. Do I need to change a new SIM card??? Please help
I was just wondering if it was at all possible to see an itemized bill within my account that I could print out? I was just hoping for a receipt for tax purposes but I can't seem to find anything that fits the bill. Thank you!
Happy Thanksgving to all community members, PM staff, mods and your families!! Thank you so much for all your hard work and great support. Have a Happy Thanksgiving!!
I have been trying to change my password for my account for a couple months now, Publicmobile only sent me a reset-password email once, and that was after a week I requested it... (so it already expired). After that I haven't gotten another email It'...
