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ChristopheM · 10-29-2022

I have had an account with Public Mobile for several years now, with basically no changes in plan and the same phone. Recently I have been unable to receive incoming text messages and voice calls, but outgoing texts and calls go through correctly. I...

ChristopheM · 01-10-2019

Hi,I am trying to activate my SIM card and transfer a number from my current, active landline with Bell.On the "phone number" step of the activation process, I entered my number, checked eligibility and filled the required fields (name, adress, alter...

ChristopheM · 10-30-2022

Thanks for the suggestion; I had not tried restarting while the SIM card was out. Still not working though. I have a ticket open with customer service now, so hopefully they'll sort it out.

ChristopheM · 10-29-2022

What is the best way to contact a CS agent? I am trying to do it via the SIMon virtual assistant, is that fine?

ChristopheM · 10-29-2022

Oh, that is good to know! I'll try asking Customer Service to refresh my account first though, just in case this whole Lost/Stolen trick affects other stuff and needs more fixing up.

ChristopheM · 10-29-2022

I ported my account 3 years ago. Calls and texts have been working all that time. Sounds like trying to refresh the account is the more likely route to try.

ChristopheM · 10-29-2022

Just tried it and no change

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Older account, recent problem : no incoming voice or text, but outgoing works.

Cannot submit "Wireline Number Transfer"

Re: Older account, recent problem : no incoming voice or text, but outgoing works.

Re: Older account, recent problem : no incoming voice or text, but outgoing works.

Re: Older account, recent problem : no incoming voice or text, but outgoing works.

Re: Older account, recent problem : no incoming voice or text, but outgoing works.

Re: Older account, recent problem : no incoming voice or text, but outgoing works.