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pm-smayer97
Mayor / Maire
since ‎12-22-2017
Online

User Statistics

  • 1440 Posts
  • 5 Solutions
  • 5830 Bravos Given
  • 1886 Bravos Received

User Activity

Anyone notice that MMS texting is NOT unlimited?

a week ago
Turns out that if you have a base plan with limited texting (SMS), like the $10 50/50 plan, as long as you do not run out of base text messages (e.g. 50), you can have unlimited MMS. BUT if you run out of base text messages, you also lose the ability...

Anyone else notice MMS messages NOT getting logged in Selfserve anymore?

a week ago
Not sure how long this has been but it used to work but it has been some time after the redesigned Selfserve site.

CANNOT SUSPEND MY ACCOUNT!!!! (Using Lost/Stolen)

08-05-2022
How do you suspend an account in the NEW Redesigned Self-Serve? When I highlight the Lost/Stolen dropdown menu, I am presented with a prohibited Ø symbol under my cursor and cannot click it. BTW, I was doing this at 4 am on the account Renewal date, ...

Self Serve no longer calculates date Suspended account will be De-activated

08-05-2022
When placing an account On Hold by marking it as Lost/Stolen, Self-Serve used to calculate the date the account will be deactivated if it is not re-activated. Under the newly redesigned Self-Serve site, this information is no longer there. Please con...

Filters for Usage History on new Self-Service NOT Working correctly

07-20-2022
@CS_Agent Please note that the filters are not working correctly in Usage History in the new Self-Serve. When you select a time (7, 30, 60, 90, custom dates) AND you filter by type of info (Talk, Text, Data, MMS, etc) the result only pulls up a few d...
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