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pm-smayer97
Mayor / Maire
since ‎12-22-2017
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  • 1486 Posts
  • 3 Solutions
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User Activity

Anyone notice that MMS texting is NOT unlimited?

11-21-2022
Turns out that if you have a base plan with limited texting (SMS), like the $13 50/50 plan, as long as you do not run out of base text messages (e.g. 50), you can have unlimited MMS. BUT if you run out of base text messages, you also lose the ability...

Anyone else notice MMS messages NOT getting logged in Selfserve anymore?

11-21-2022
Not sure how long this has been but it used to work but it has been some time after the redesigned Selfserve site.

CANNOT SUSPEND MY ACCOUNT!!!! (Using Lost/Stolen)

08-05-2022
How do you suspend an account in the NEW Redesigned Self-Serve? When I highlight the Lost/Stolen dropdown menu, I am presented with a prohibited Ø symbol under my cursor and cannot click it. BTW, I was doing this at 4 am on the account Renewal date, ...

Filters for Usage History on new Self-Service NOT Working correctly

07-20-2022
@CS_Agent Please note that the filters are not working correctly in Usage History in the new Self-Serve. When you select a time (7, 30, 60, 90, custom dates) AND you filter by type of info (Talk, Text, Data, MMS, etc) the result only pulls up a few d...

How to check MINUTES addon usage outside Self-Serve

04-26-2022
Anyone know of a way to check usage of a MINUTES add-on outside of Self-serve? I tried 611 BUT it only gives usage for DATA add-ons.
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