pm-smayer97
Mayor / Maire
since ‎12-22-2017
Online

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  • 1440 Posts
  • 5 Solutions
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Turns out that if you have a base plan with limited texting (SMS), like the $10 50/50 plan, as long as you do not run out of base text messages (e.g. 50), you can have unlimited MMS. BUT if you run out of base text messages, you also lose the ability...
Not sure how long this has been but it used to work but it has been some time after the redesigned Selfserve site.
How do you suspend an account in the NEW Redesigned Self-Serve? When I highlight the Lost/Stolen dropdown menu, I am presented with a prohibited Ø symbol under my cursor and cannot click it. BTW, I was doing this at 4 am on the account Renewal date, ...
When placing an account On Hold by marking it as Lost/Stolen, Self-Serve used to calculate the date the account will be deactivated if it is not re-activated. Under the newly redesigned Self-Serve site, this information is no longer there. Please con...
@CS_Agent Please note that the filters are not working correctly in Usage History in the new Self-Serve. When you select a time (7, 30, 60, 90, custom dates) AND you filter by type of info (Talk, Text, Data, MMS, etc) the result only pulls up a few d...
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