I got a new phone/plan with Telus and have tried porting my number from PM to Telus (I have a temporary number with Telus right now). The Telus salesman initiated the porting process, I received the authorization text and immediately replied with Yes. They told me it can take up to 2 hours so I left the store. I waited until the next morning and realized my number still hasn’t successfully transferred over and my PM sim is still active so I phoned Telus. They reattempted to port my number again and concluded the issue is that PM needs to release my number. I’ve since submitted 2 tickets and have had no replies. It’s been 2 days now and am getting frustrated. Is there anything I can do?
