KOODO TRANSFER SMS

[Fish123]

Hi I’m a new user trying to transfer my number from Fido to PM.  I received a message from Koodo saying the transfer failed, but the PM app shows activated.  Does anyone know what next steps, if any, I should take?

[slusagm]

yes, before port is completed, it is normal both sim cards will work.  Your Fido will work fully but PM sim will only able to make outgoing calls and text and can use data.  But your old one will stop working when post is done. Since Fido still working, them it indicates port is not done 

[Fish123]

Yes!  I replied the initial Fido transfer request YES and received the failed text from Koodo.

Both The PM and Fido lines seems to be active and able to connect to networks and send calls.

[slusagm]

there is a porting assistance team you can call and ask for update. I can't post the number here, but I will message the number to your community inbox. Please check and call them 

[Dunkman]

@Fish123 

Message from Koodo?   
Are you getting Pm service? Data? Receiving text or calls in your Fido number?  Did you respond yes to Fido port request text?