Lost contact with customer service

[hammerzak]

I was in communication with Hassell to try to get my Koodo number ported to my new Public Mobile account. He no longer is messaging me

[funpig1]

@hammerzak 

Sometimes it takes hours or days for customer service to respond, depending how busy the agents are. In the meantime, when a particular agent finishes their shift, your matter may be transferred to a completely different agent. Good luck.

[slusagm]

@hammerzak how long you waited? It is not unusual sometimes it takes like 4 or 6 hours .  I encourage you to reply again 

[Dunkman]

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@hammerzak wrote:

over an hour ago

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@hammerzak 

If it has been one hour, you might just need to be more patient.  Hassell or another CSA should respond back later this afternoon. 

[hammerzak]

i sent a second reply. No response.

[hammerzak]

over an hour ago

[Meow]

Not necessary ONE agent will take care of your issue. Send them a note asking somebody to continue communication.

If everything fails open new ticket.

[slusagm]

Just reply back and another agent will reply

PM customer service system actually is whoever working will reply , not a particular agent assigned to your case 

[Dunkman]

@hammerzak 

The private messaging system is not immediate or live.  It may be a few hours to respond.  Or occasionally the next day.  If Hassell is not available, another CSA should continue with the ticket.  When was the last time Hassell messaged you?