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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 13706 Views
  • 113 replies
  • 29 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 25057 Views
  • 183 replies
  • 26 Bravos

New promotion

Hi i am on fido… was looking for 29 cad us Canada offer. With free sim e sim

MayanksMayank by Great Neighbour / Super Voisin
  • 190 Views
  • 4 replies
  • 0 Bravos

Resolved! New points system & old Xmas gifts

Over the years at Xmas I was given extra minutes talk time and data added to my now $13 plan which I understood at the time neither  expired.  I also bought and extra 500 non expiring minutes as a back up.  This is basically an emergency phone.   So ...

Lar1 by Good Citizen / Bon Citoyen
  • 224 Views
  • 4 replies
  • 0 Bravos

Payment failed trying to subscribe

Afternoon everyone, I’m currently a subscriber and had zero issues creating account. I’m currently having an issue creating account for mother in law. I’ve created accounted, added SIM card and getting fail at payment. I have tried 2 different Visa d...

Drewpoc by Great Neighbour / Super Voisin
  • 156 Views
  • 4 replies
  • 0 Bravos

Resolved! Cancelling a subscription before complete activation.

I found out I can not transfer my phone number to the new activation so want to cancel it.I have not received the sim nor completed the activation.My credit card has been billed but it is pending.

JJfour by Good Citizen / Bon Citoyen
  • 334 Views
  • 9 replies
  • 0 Bravos

Resolved! $34 50G 5G Canada plan?

I am getting some conflicting and confusing answers regarding this current plan. Some users are saying that this plan also includes US data & minutes and that the offer was mistakenly not including the US data & minutes although included? Is this cor...

RPDG22 by Great Neighbour / Super Voisin
  • 371 Views
  • 6 replies
  • 0 Bravos

Group/Picture message

I am unable to reply to any Group Chat's or Send any Picture messages.I can still see other replys to group chat and I also can receive Picture messages.Any help would be appreciated 

SDR91 by Great Neighbour / Super Voisin
  • 115 Views
  • 2 replies
  • 0 Bravos

Using my phone in Europe

I am thinking of travelling to Europe. I am currently a Public Mobile subscriber and use an iPhone 6s Plus. What is your recommendation(s) for using my current phone and accessing talk, text and data while in Europe? Secondly, what are the steps, in ...

James51 by Great Neighbour / Super Voisin
  • 284 Views
  • 5 replies
  • 0 Bravos

Resolved! referrals accumulated amount could still be used to pay bill ?

 can some one tell me about the referrals like if someone has  referrals for example 135 referrals will those referrals still help wipe out someone`s total 40 dollar plan payment and what happens to the remaining amount of referrals that are not used...

Insignia by Good Citizen / Bon Citoyen
  • 177 Views
  • 3 replies
  • 1 Bravos

Resolved! Phone died - transfer eSim to physical sim on new phone

Hi!My old phone (with an eSim) just died and I need to transfer my account and phone number to a new phone.  I've purchased a physical Sim to use with this phone.  Is it possible to keep the same number?  How do I make the switch?Thanks!Rachel

RachelFitz by Great Neighbour / Super Voisin
  • 207 Views
  • 4 replies
  • 0 Bravos

Resolved! Points

Is there an easy explanation on how the points work? 

2FA Issues

I am having issues receiving texts from Banks to verify my accounts ie adding bank cards to apple wallet.  I do receive texts from Public to authenticate but that's it.  I have reset the phone (hard reset as well) to no avail. Any help is appreciated...

Yoshi28 by Good Citizen / Bon Citoyen
  • 288 Views
  • 8 replies
  • 0 Bravos

Rewards to Points switch implications

If a subscriber has a $ 34.00 plan, and is getting $ 7.00 in Rewards per month for loyalty and AutoPay (no referrals), that's $ 84.00 a year.  Switching to Points, they will now get 10 per year for loyalty, and 20.4 for 5% back from their payments - ...

marcnoel by Model Citizen / Citoyen Modèle
  • 510 Views
  • 13 replies
  • 2 Bravos

transfer number issue

I transfered my number to Public mobile but I'm not able to get calls or text messages.Making calls and texting from my phone is working. Thanks,

Claudiasilva by Great Neighbour / Super Voisin
  • 120 Views
  • 2 replies
  • 0 Bravos

Resolved! Transfer eSIM to new phone.

I am buying a new iPhone to replace my current phone. Can I just transfer the eSIM to the new phone while I’m transferring my data?

JCDean by Great Neighbour / Super Voisin
  • 173 Views
  • 3 replies
  • 0 Bravos

Plan Price

I’m looking to transfer our service from another provider. 4 lines total. Looking at the subscription plan for $39 Canada/US 60 GB How long is the price guaranteed for? Till I cancel or change the subscription? Valid as long as I keep paying the subs...

dlduval77 by Great Neighbour / Super Voisin
  • 195 Views
  • 5 replies
  • 0 Bravos

Out of curiosity

Has anyone experienced what I’ve seen? Everytime I would go to public mobile’s website it’ll prompt me to login in. But then it won’t recognize me info email address and password. ( since it’s auto populated on my phone)then I would have to go to cre...

FJFC by Great Neighbour / Super Voisin
  • 111 Views
  • 2 replies
  • 1 Bravos

34 plan with 50 go

I just saw the new 34 plan now comes with 50 gb unlimited data afterwards, a while ago l got the 34 with 40gb, just wondering if it’s worth my time switching same price

Fdrcamb by Good Citizen / Bon Citoyen
  • 144 Views
  • 2 replies
  • 0 Bravos

Porting

Good morning, received my SIM card yesterday morning.Put it in my phone Thought I did everything I needed to do. Transferred my number From koodoo. Been over 24 hours.My number is still not ported. I can only use wifi for email. No calls in or out no...

Angie551 by Great Neighbour / Super Voisin
  • 157 Views
  • 4 replies
  • 0 Bravos

Drop Calls

Has anyone experienced their phone drop calls randomly? I have reset my phone many times and it has not changed the issue. 

Jantwinz7399 by Great Neighbour / Super Voisin
  • 112 Views
  • 2 replies
  • 0 Bravos

$15 plan no more unlimited incoming calling?

I just check my subscription, it shows all the features what this plan included. it used to show it has unlimited incoming calls minutes. But now it disappears.  So I go to the official website and check it again.  Oh no.   it has no more this featur...

kevinyang1987 by Great Neighbour / Super Voisin
  • 283 Views
  • 2 replies
  • 1 Bravos

would like to change plan to 24buck 4gig 4g plan

I would like to get an account, is the only way to do this is to set up an additional account and use a secondary email and a new phone number?  After pm took away 7 bucks of discounts, looking to try to still get some value out of this service. i do...

mike7095sk1 by Good Citizen / Bon Citoyen
  • 237 Views
  • 4 replies
  • 0 Bravos

Poor signal

For the past three. months I am getting very poor signals on my iPhone 8 Plus, only one bar. Sometimes the other party can't hear my voice at all. Why is this happening?

Resolved! Call quality from 5G to 5G/4G (different carriers)

Hey,Hope y'll are doing well! I noticed 1 thing & I wanted to ask you guys here, do all of you notice the call quality from PM 5G to other carriers, irrespective of the gen they are using (4G or 5G) I have noticed this a lot, considering my friends h...

Shubh2023 by Great Citizen / Super Citoyen
  • 330 Views
  • 6 replies
  • 0 Bravos
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