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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Missed Payment, Can’t make a payment

My payment information was outdated and my automatic payment did not go through. My service is temporarily suspended and my data is not working.Logging in to my account, there is no message saying my account is suspended, but I updated my payment inf...

Roaming package paid for, but not appearing.

Hello.I had issues earlier with renewing a roaming package while still out of the country. I bought a different package in order to keep going, and wrote off $15 that had disappeared in the process, I did not have time to deal with it.Now, it expired...

Not receiving port out text

HiWe opted out of receiving any text from pm. Unfortunately not receiving port out text. Tried talking to agent via message but no answer. Another way to port out besides receiving a text. Thanks

Need Special Offer: 20GB 4G for $27/month

Hello,Someone in my family got texted this special offer. Is there any way I can get this offer as well?Thanks

How to change address?

I tried changing my address in my profile, but get an 'invalid address' prompt ... although the address is correct. I can't find any other way to change my address. How do I do this??

hot spot

I used to have a hot spot on my iphone and now it does not work. It says I must contact Public Mobile to set it up but can not seem to do that. can anyone help?

Refund

I purchased a 15 day US add-on when I entered the US 2 days ago. I realized afterwards that this wasn't necessary as I have the $34 Canada/US subscription. Can I please get a refund?

Esims

So I'm new and trying to subscribe to a public mobile plan. But when I choose a plan...and it doesn't matter which plan I choose, because it NEVER gives me the option for an esim. Just the physical Sim card and only about whether I want to purchase ...

Resolved! Changing payment method

Hi, it seems my card is already registered for autopayment. I would like to change it to manual payment. Appreciate your advise regarding the process. Regards,Dev

Hi ,I by mistake made a top of for U.S.roaming tex n talk for $15.can I please cancel this topoff?

Can I get help to cancel a add on I made by mistake?,please n .thank you kindly

Early renewal

How can I do a early renewal by only one day?

Re: CANADA WIDE TALK BOOSTER 500

I purchased the 500 booster and it doesn't show up in my account or on my phone....I feel ripped off!!!!

Activation Error

Trying to transfer from Koodo to PM. When applying, said that phone is compatible, but had to buy physical sim. Just got sim, went through set up to transfer phone number, says public mobile is network and app says I'm activated but sim card is not c...

Sim card

I didn't receive sim over 10 days, how come?

Resolved! SIM/eSim and Network Selection issue

I'm coming over from Rogers and when I initially started setting up my Public account, the set up was going well until I got stuck at the SIM/eSim part. I'm sure I chose eSim, but Public Mobile was not showing up under my "Network Selections". So I j...

Resolved! Confirmation about transferring number

I've recently transferred my number into public network. But I did not get any confirmation message from public mobile. What sbould I do?

Can't log on from any device

Hi there,I can't login: multiple password resets ("you have successfully changed your password!") and super-careful password entry don't help. Same for website and the app (which we uninstalled and reinstalled without effect). I read there might have...

Resolved! Activation problems

Want to activate my sim but I only have a voucher, not a credit card.What can I do?

Activation Process on new SIM

How to I restart the activation process starting from step 1

Re: hi

When someone calling me I can't to hear

email

app won't recognize my email or phone number

Incomplete activation

After speaking with an agent regarding a port issue, i found out that something went wrong with my activation and it was never completed. However, my bank statement shows that the transaction was approved, so i am unsure as to what could have happene...

Calling Pizza Hut

I saw the posts for not being able to call Panago. The same problem happens when calling Pizza Hut. Can this not be fixed?

forward gmail to sms

Hi there, I used to be able to forward my gmail emails received as sms to my cell number. But since upgrading my plan at PM it stopped working. What's the correct forwarding number to use because the old xxxxxxxx@msg.telus.com doesnt appear to be wor...

Activate new account with prepaid credit card?

As title. Since I don't have a Canadian credit card, is it possible to resume my activation using a prepaid credit card?It's really difficult to get support, I appreciate your help!

Subscribing with Public mobile while keeping my old number ( from a different provider)

Hi, I am considering to join public mobile but I want to keep my old number. I also want to know how long it takes to start using pub mobile after the shift. Is the shift automatic or I will spend sometime deactivated as I wait for the new service?I...

Need help with porting number from bell to public

While doing my activation, something went wrong when porting my old number from bell to my new public account. I am unable to access help over the phone, but was told by a representative from telus that somebody on this forum could help. This is the ...

Resolved! incorrect esn/meid prevents porting from fizz to public

I'm trying to port over from fizz, getting an 'incorrect esn/meid' message

Unlimited plan but it says I ran out of mintues

I anyone having trouble with unlimited Canada wide minutes. I turned off my phone and was able to make a call and then went to make another call and got the same message

Having trouble in choosing number

Hello I recently ordered a new SIM card for me and when I completed all the steps in end it came something went wrong and now I don't know how to fix this problem because there is no other option to go back and see what went wrong.please help me in t...

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