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Forum Posts

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Ck_PM by Public Mobile
  • 2194 Views
  • 28 replies
  • 13 Bravos

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 30288 Views
  • 149 replies
  • 35 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 42051 Views
  • 185 replies
  • 29 Bravos

My SMS Messages will not transfer over.

Hello Community, I recently switched over to Public Mobile. In this process, I  have noticed I can not receive calls or texts with my Public Mobile SIM card. If I switch back to my Virgin Plus card, I can receive these calls and texts, but this can o...

Sgibson411 by Great Neighbour / Super Voisin
  • 359 Views
  • 5 replies
  • 0 Bravos

Resolved! Rewards page has wrong person/account

When I go to my rewards page, the wrong name is at the top.  I don't think it is showing my rewards.  How do i get help with this.

PercyQ by Good Citizen / Bon Citoyen
  • 347 Views
  • 4 replies
  • 2 Bravos

Calling Finland

Does PM stop or block calls to Finland?  I don't mind paying whatever per minute but I don't want any call anywhere blocked

Finnsima by Great Neighbour / Super Voisin
  • 556 Views
  • 10 replies
  • 0 Bravos

New payment information

Trying to update payment information and the only box I can enter anything into is the postal code box.  Cannot enter any other information into the form?  Any ideas?

PercyQ by Good Citizen / Bon Citoyen
  • 252 Views
  • 2 replies
  • 0 Bravos

Problems with getting help

I am trying to activate my husband phone and my phone up with public mobility.  I was going to do it on one account.  So when trying to set my card up I put in another SIM card number but it  over wrote my husbands phone as well.  So I set up an acco...

Glo11 by Great Neighbour / Super Voisin
  • 272 Views
  • 4 replies
  • 0 Bravos

Taking payment even though no phone number with public mobile

i was trying to get a phone working for my son but the sim card didn't work so we changed overtly chatr since they have actual people to talk to.  Public mobile is still taking my money even though there is no phone number linked to the acct and the ...

Joshuaaa by Great Neighbour / Super Voisin
  • 217 Views
  • 3 replies
  • 0 Bravos

Resolved! Rewards earned before forced to go to points

What happened to all my rewards accumulated when I was on the old reward system.  Were they not to be rolled over into points 'cause they aren't there.

PercyQ by Good Citizen / Bon Citoyen
  • 419 Views
  • 5 replies
  • 0 Bravos

Can access data, but not the phone network

I ported my number from Telus, and can access data, but not the cellular network. I've looked at help articles, and nothing has helped. Does anyone know the exact step to take to solve this. I'd really like to be able to send texts and make and recei...

LeahMN83 by Good Citizen / Bon Citoyen
  • 397 Views
  • 7 replies
  • 0 Bravos

Two charges

I have two charges showing on my credit card for the month of October. One is the typical charge the second is listed as Self-Serve and is much earlier in the month. My payment history at PM doesn't indicate an additional charge for October. 

PrairieLeslie by Great Neighbour / Super Voisin
  • 243 Views
  • 4 replies
  • 0 Bravos

My network is always disconnecting, cant receive calls or make calls

My service is intermittently working, and more often NOT working than working. It will say emergency calls only, and will not be connected to a network and then will work again randomly. I cant make or receive phone calls. I've already tried to take ...

3lena by Good Citizen / Bon Citoyen
  • 592 Views
  • 11 replies
  • 0 Bravos

Refund for cancelled accounts

I moved 5 of my family's phone numbers from Virgin to Public mobile in mid-September but Virgin won me back a day or 2 later for 4 of my accounts so I switched back to Virgin for those, leaving only 1 remaining with Public mobile.I did not see any so...

Lost my discounts when updating credit card

I have lost my referral discount, my loyalty discount, and my auto pay discount.  My monthly bill has gone up since I have updated my c/c information. ( my account has never been cancelled)  I have been a loyal  customer for about twenty years now an...

andydandy01 by Great Neighbour / Super Voisin
  • 246 Views
  • 4 replies
  • 0 Bravos

Resolved! Canada US plans

We go south for the winter ( US ) rather than putting a “ Add On “ to our subscription is there a plan that allows us to have US Calling within the US at all times.  We use very little data and would only use for the odd call. I find it confusing tha...

Roots2 by Great Neighbour / Super Voisin
  • 505 Views
  • 6 replies
  • 0 Bravos

No contact number

Good evening,I just purchased a new phone, and it's currently without a telephone number. Do you offer a regional telephone number after I've purchased my preferred plan? If so, is it available for the eSim option?Thank you.

Kei2 by Great Neighbour / Super Voisin
  • 232 Views
  • 3 replies
  • 0 Bravos

Resolved! US and International texting

I looked at the $30 US-Canada plan and need clarification on texting when in the US or Germany. Can two Public Mobile users with this plan text each other WHILE they are both in the US or Germany? The fineprint seems to imply that this is not possibl...

BillWitt by Great Neighbour / Super Voisin
  • 365 Views
  • 3 replies
  • 0 Bravos

Resolved! $10 Referral Credit not showing

Hi I activated my new public mobile on 3 Oct with a friends referral code. but i dont see the $10 credit in my payments. I would appreciate it if someone can help me out. Thanks

Kinjan by Great Neighbour / Super Voisin
  • 434 Views
  • 4 replies
  • 0 Bravos

Need extended US roaming add-on

We are going to the States for 3 months and I need a US roaming add-on for that period. I've never done this before and I want things to work when we get down there.Do I have to buy individual 2 week add-ons, and do each add-on when the prior one is ...

Murlyn by Good Citizen / Bon Citoyen
  • 633 Views
  • 13 replies
  • 0 Bravos

Re: SIM card

So I ended up getting a new phone when I activated the account I had a pixel 8 but ended up misplacing that yesterday ended up just going down to my local telestore and just buying a cheap prepaid phone which is the Moto g play 2024 after buying so a...

James161722 by Good Citizen / Bon Citoyen
  • 290 Views
  • 3 replies
  • 0 Bravos

Payment

I have to reset my account pin and pay for my account

idontcynot by Great Neighbour / Super Voisin
  • 233 Views
  • 4 replies
  • 0 Bravos

VoLTE whitelisting and phone compatiblity

 Could someone help me understand the telus / public mobile VoLTE phone whitelisting system and how it will affect phone / network compatibility as 3g is phased out soon?  Is there any transparency or way to check on phone compatibility? Are other Ca...

mc211 by Good Citizen / Bon Citoyen
  • 1816 Views
  • 28 replies
  • 0 Bravos

Resolved! Agent Please! Lost my phone and can't log in.

I lost my phone and I am not able to log in using the email address connected to the phone #.  I tried the chat and it just goes around in circles.Can an agent at PM please contact me?  

PM-User2 by Good Citizen / Bon Citoyen
  • 917 Views
  • 17 replies
  • 1 Bravos

5G network

Hi when I dial someone phone number all the circuit busy massage comes and same time if on the phone right corner 5G network to change 4G to many times in day I wonder is there any problem with PC mobile? Plz need a help Thanks 

Inder_ by Good Citizen / Bon Citoyen
  • 211 Views
  • 2 replies
  • 0 Bravos
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