Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Is there the way to get my payment receipts for the year 2025? I need it for my taxes
Hello I am trying to reactive my line after pasung the line for 3 months. However I am unable to do so online using my account. The only option available is to purchase new Sim amd new plan. Trying to reach customer support but the chat bot is not al...
Hello, I tried to switch to Public Mobile last Thursday and I received the eSIM.But something went wrong, and I am still using Freedom Mobile.I would like to cancel the transfer to Public Mobile and keep my Freedom Mobile service. PLEASE HELP ME. I w...
Hello, my auto pay failed, I'm trying to process the payment manually but cannot find anywhere to do so, how do I do this before my phone line gets cut off due to non-payment?
What is my PUK code?
I unsubscribed from my phone plan, and bought some individual add ons and data, i had 20$ in my public mobile account, which was automatically taken to pay for the plan that i already unsubscribed from?! Can i get a refund please
I need a sim card with data for my trail cam. I accidently selected e sim. how can i cancel subscription and order a sim card with out waiting for the month to expire?
Hello,I’m writing because I accidentally clicked the subscription three times while trying to understand the description. Since my English is not very good, I didn’t realize it had gone through multiple times, and I was charged three times on my phon...
Hi there,I have missed renewals of my subscription and my SIM card has been disconnected.i am in the process of resubscribing and I want an e-SIM card. Unfortunately after following all the prompts, when I reach at the payments, payments fail. How d...
Moved to Freedom Mobile to get international data roaming. Now i cannot access my account to get copy of my final invoice.
I am new and recently moved to Public mobile I have an issue with my phone I got the eSIM but my phone shows as no SIM card And I can not send or receive any direct calls.
Hello,I am currently on the Canada–US–Mexico plan with autopay enabled.However, I will be traveling to South Korea from March 20 to April 19, so I would like to pause or skip the next billing cycle during that period.Ideally, I would like to:- Skip t...
Did anyone experience data problems this afternoon between 2pm and 3pm? I was trying to complete a security process at YVR airport and had to reschedule it to another day because my email would not load!!
I signed up 2 days ago with public mobile. My previous provider gave me a better deal and i went back with them only to realize the plan was not what they were advertising.I've paid for public mobile already, CS team as told me there isn't any refund...
More often then not, though not always, when I get an incoming call while my phone's screen is on, the call appears only for a moment, and my phone hangs up on it before I can even press "answer". Even if I somehow manage to press "answer" in the lit...
Canada US Mexico plan means it will just work if I go to the states eh??? Thanks in advance anyone who has experience with this and can answer.
is public mobile have a plan for costa rica
I need to know if the 50% off 2 years $40 promo plan for Canada-USA-Mexico plan covers voice calling while roaming in US and Mexico? Or its only data that can be used. Thanks
Hello, can anyone else in Coquitlam connect to Public mobile data? It seems it has been down for awhile now. My phone indicates network error even after re-boot.
Did it work? I am having the same issue today! coming from Bell and line still says sos only.
Good evening my subscription did not Renew at 6:00 a.m. And I really need my phone is now 3:30 p.m. Is there a problem with the system today now I've used my credit card and there's $36 I paid over the 611 line and it's still just sitting there
I just need to make a payment because I had to update my card which I have and my service is not working I need to get my phone working I can't seem to message a customer service agent this is incredibly frustrating please let me know how I can get m...
How do I get a QC code to do a transfer from old phone with public mobile to a new phone with still public mobilei transferred everything already just trying to transfer phone number and move SIM card to new phone
HiVoicemail is not allowed, it says you've used all available minutes.However my plan has unlimited minutes, as per below, please advise! (Unlimited Canada-wide minutes and messaging plus unlimited international text and picture messaging)
When I try to call long distance it says that my minutes are used up…… I haven’t called any long distance numbers since I got this plan….. plan says I have long distance
If my phone went through factory reset. How I can get new QR code for ESIM , and couldn't lost my phone number and account balance?
I've had problems with service the last two days in Prince Edward County
Hello!Yesterday I registered a number with an eSIM, but then I decided to order a SIM card for $10.50, after ... when I checked my account and saw, the public mobile charged me $10.50 - 6 times!!! How can I cancel this transaction?
I am a new subscriber and I was sent a text by Public Mobile saying I had set a PIN without actually doing so. Now I need to reset the PIN but I’m trying to get to that page with the chatbot but it keeps asking me if I want to reset the community pas...
