Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I can’t get through!!! I’m on step 6/6 and it give me subscription not activated, but I already paid. The app is now suddenly under maintenance…
I'm new to PM -- Was trying to subscribe to the $20 5G 60 GB plan but only got as far as setting up this community account. The 50% discount plan will not be available after midnight. So am I out of luck ?
Hi Community,I requested my number transfer today at 10:00 AM and already confirmed the authorization SMS from my previous carrier.My iPhone is still showing “SOS only” and I have no service.Could a PM Support / Moderator please check my port status ...
I purchased a SIM card but unable to proceed with the activation as both the website and the app appear to be under maintenance. HELP
I couldn't open a ticket over the weekend, so sent a message to CS_Agent. I haven't heard anything back now, two days later. Is that a normal thing?
I am on the step 6 of 6 and I’m only receiving errors. Tried repeating step 6 but I’m only getting the same error.
Hi,I transfer my number during flash sale. I transfer successfully to Public Mobile but the sim does not working and visible. I keep resetting the phones but there is still no available esim (SOS).Please help me!Andy
I tried to set up a new activation during the flash sale. I proceeded through the setup steps in the mobile app, choosing to transfer my Koodo phone number. Upon completing all the steps I got an error stating my service was "not activated".After wai...
I hope they extend the flash sale since we are unable to subscribe due to the issues everyone is experiencing...
trying to subscribe but website is down not sure if my payment went through or not.
Ive tried activating 6 times and they all failed. Ive already been charged, will this be fixed or can I cancel and get my money back?
I have tried multiple times but I can’t complete activation and I keep going in circles in logging a ticket as screen goes blank. Will Public Mobile honour promotion?
As everyone else has, my activation failed. To top it off my telus account was transferred. Now when I try to log into the app to download the esim, it cannot download an esim, and furthermore now that I tried three times it wants to send an activati...
Unable to activate the subscription and transfer sim.
I'm trying to upgrade my plan. It charged my card and the funds are available in my account, but it keeps saying payment failed.
Trying to activate 4 plans and port 4 numbers from Telus. Is this all because of the flash sale and the back log? Made 4 new account just can’t get past the activation in the app.
I transferred my number from Fido but I don't receive or send sms text, also nobody can call me It has been 10 hours since the transfer
HiTrying to activate my account and transfer a number, payment has already been taken out of my account, when I get to the activating account it just keeps failing and cannot proceed
I’ve tried multiple times to activate but it keeps saying the following:SUBSCRIPTION NOT ACTIVATEDSomething didn't go right while activating your subscription. Click below to contact a customer support agent.
Hi The system shows porting completed but the phone stuck with SOS all the time with zero signal
I’m transferring from fizz, I received the port out message of fizz and replied yes, but PM message me I entered IMEI wrong, moreover, when I open the PM app to install eSIM, it just unable to complete.
(I already tried to reboot my phone again, but it didn't work)I subscribed 50% off (20$ for 60gb) and activated on app, but couldn't finish it, and the app shut down.I got purchase confirmation email but didn't get activate email summary.What can I d...
Hi there,I used to be with Lucky Mobile. I recently transferred to Public. I followed the directions for transferring my number and waiting more than 7 days. My number is still not transferred. Please help.
just fix the issues
I paid and got an email saying I just need to complete activation and when I logged into the account it says plan expired and to pay again to activate service. Hit pay again and activation worked then. Got charged twice for this “promo” to get throug...
Hi I just purchased a phone plan but when trying to activate the subscription and port over my number it says that the Activation was unsuccessful. I tried to contact an agent but was not able to. Please help!
Hello Community and Moderators,I urgently need help with a failed number port from Fido to Public Mobile.I completed activation and have already paid for one full month of service, but my number transfer did not go through. As a result, I currently d...
I subscribed today from Fido. It seems my porting was successful as Fido sim is not working anymore. However, I didn’t receive activation email with QR code. Only email I received is confirmation of purchase. My eSIM download wasn’t successful. It’s ...
I am unable to activate my subscription on the final step of the process. I have transferred the number etc and clicked Activate and the error message says something went wrong, they cannot activate my subscription and to contact Customer Agent. I ha...
