Get Support
cancel
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Ck_PM by Public Mobile
  • 1216 Views
  • 19 replies
  • 11 Bravos

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 29924 Views
  • 149 replies
  • 35 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 41729 Views
  • 185 replies
  • 29 Bravos

Resolved! Referred By A Friend

Hello!I just transferred my phone number minutes ago to public and was referred by a friend. When I put there referral code and hit submit, I expected it to be part of my profile..but there is no $10 credit and it doesn't show!What can I do to resolv...

JayKay27 by Great Neighbour / Super Voisin
  • 367 Views
  • 5 replies
  • 0 Bravos

Resolved! Cant access my public mobile account

My iphone 12 bit the dust. motherboard is shot. It has a public mobile esim installed. I can't access my email because it wants to verify me via text and I can't access my Public mobile because it wants to verify me through my email It's a continious...

cpetitclerc69 by Great Neighbour / Super Voisin
  • 423 Views
  • 6 replies
  • 0 Bravos

Iogin

Can’t login, app keeps looping to login page. Have not had cell service or data since switching to public. SOS

Nicole29 by Great Neighbour / Super Voisin
  • 358 Views
  • 3 replies
  • 0 Bravos

Group plan

Hi, My partner and I have individual plans with public mobile.  I would like to enquire if there is any group plan that includes data for both of us ? Thank you, Anamika

Anamika by Great Neighbour / Super Voisin
  • 336 Views
  • 4 replies
  • 0 Bravos

Resolved! Subscription before phone with eSim?

I've never used an esim, I'm hoping this gets answered before the sale ends. I purchased a phone but it will only arrive on Monday. I'm looking for a bring your own phone subscription and there is a sale on that ends today. Can I subscribe today to g...

my account

Would like to stop service for phone while I go away. How do I do that?

Paolaking by Good Citizen / Bon Citoyen
  • 199 Views
  • 3 replies
  • 0 Bravos

Mobile network not available

I cannot call out, incoming calls go directly to my voicemail which is not accessible. I can receive text messages.The phone seems ok. What can be the problem? Sim card?

turtle2 by Good Citizen / Bon Citoyen
  • 563 Views
  • 12 replies
  • 1 Bravos

Resolved! Need to pay my bill

Don’t know why my subscription expired, and now I can’t find the place to make a payment, and I tried to pay by 611, but it tells me I need a pin, and I don’t know my pin, try to ask customer service submit a ticket, but got error page, need help 

Mingsallygeng by Great Citizen / Super Citoyen
  • 390 Views
  • 5 replies
  • 0 Bravos

Can't Access App

Hello, this month we had a friend visiting and we ordered an Esim for him, however he was not able to use it as your app was not available in his European istore. His Esim was therefore never installed or used. We now need to cancel the subscription,...

Kamila1 by Great Neighbour / Super Voisin
  • 167 Views
  • 1 replies
  • 0 Bravos

Resolved! New subscriber

Hi recently switched to this Public phone service with a Canada and USA unlimited calling and 20GB data plan. When you look at the app why does it still show an add on for roaming to USA at extra charge? 

RiverPeople by Good Citizen / Bon Citoyen
  • 208 Views
  • 2 replies
  • 0 Bravos

Account Suspended?

My account is due for automatic renewal today. It is saying my account is suspended. Why wasn't the payment pulled from my credit card like it is every other month? The card doesn't expire until '27. 

Melissa25 by Good Citizen / Bon Citoyen
  • 411 Views
  • 7 replies
  • 0 Bravos

Payment issue!

Hello, I don’t have a pin to re-process my payment on the phone dialing 611.I have updated my expired credit card on the account, but it’s not doing the payment again.There’s no life agent to chat with or anybody to call. I really need help to get my...

ChrMue by Great Neighbour / Super Voisin
  • 275 Views
  • 5 replies
  • 0 Bravos

When to switch SIM card

I just signed up for PM. Received cancellation confirmation request from Bell. Can I switch to my new SIM now or do I have to wait for a notification?

LAF1 by Great Neighbour / Super Voisin
  • 211 Views
  • 3 replies
  • 0 Bravos

Resolved! Phone bill statement for 2022

Please how can I get my phone bill statement/receipt for 2022? I need to submit this to the CRA.

Knuw by Great Neighbour / Super Voisin
  • 276 Views
  • 3 replies
  • 1 Bravos

Resolved! Payment won't process; tried multiple credit cards; circular support

Yesterday I got an alert that my automatic top-up failed to process. This was odd because I've been using the same credit card info for years with no issue and my card hasn't expired or had issues anywhere else, but whatever. I logged in and tried to...

Durl by Great Neighbour / Super Voisin
  • 297 Views
  • 2 replies
  • 1 Bravos

SIM

I have had my SIM card for about 5 years. I travel back and forth to Europe and change it when I come home. It usually works fine. This time it seems to recognize the sim and then after a while says it is not in the phone. I’m wondering if it is dama...

Sooz10 by Great Neighbour / Super Voisin
  • 481 Views
  • 7 replies
  • 0 Bravos

Roaming fees

I have a Canada / Us plan and I am wondering if there is anything I should do to my phone to ensure I do not get roaming fees?

3rddani by Great Neighbour / Super Voisin
  • 162 Views
  • 1 replies
  • 1 Bravos

Phone nit activated

I paid my bill with PayPal and the payment was confirmedso why isnt my phone working

love2behere by Great Neighbour / Super Voisin
  • 331 Views
  • 5 replies
  • 0 Bravos

Activation

I am the new customer,  I followed the step to open an account. However, I can't done the last step: Activation.  

BingBing08 by Great Neighbour / Super Voisin
  • 382 Views
  • 6 replies
  • 0 Bravos

SMS stops working as soon as I initiate number transfer from PM app

I'm trying to transfer my number from fizz to PM.  Twice now, as soon as I initiate the transfer to PM, SMS stops working, cannot receive or send texts.  Therefore I cannot see the text fizz asking to confirm the transfer.  Catch 22   I setup PM with...

lucaMarc by Good Citizen / Bon Citoyen
  • 544 Views
  • 7 replies
  • 0 Bravos
Need Help? Let's chat.