Community

New customer, awful experience

More of a rant than a question. I signed up for Public a few days ago and ported my number from another carrier I'd been with for years. Public was a fair amount cheaper so I thought I'd check it out. Group messaging has not worked from day one. Thes...

Reimbursement for another SIM card

How do I get reimbursed for paying for another SIM card?

My subscription has 75gb but now I see 50gb

please help me why I only have 50gb not 75gb

My service stopped and I need to pay monthly fee manually

My service suddenly stopped and I need to renew the subscription and pay monthly fee manually.  Why? the subscription is not renewed and charged the monthly fee automatically?

No text to swap out sim cards

I recently changed from Koodo to Public Mobile, went through all the steps. Have the app,  got the email about leaving koodo, waited for the text to swap to the new sim card, but all I got was a text to restart my phone.  My account has the new sim l...

On my app, there is mo option to add funds by credit card

There is no option in my app to add funds by credit card.  My husband has this feature.  I want to be able to pay a month a head of time

how to pay by voucher

E-Sim Set Up

How do you set up an e-sim? I’m having difficulty setting mine up 

Billing

I upgraded to a different plan and I have been charged my previous plan as well. Help 

Your attention is required

It is my first bill with PM and it was due today, 29th of January. It is showing that automatic top up was processed under payment history but I have this error message stating that my services are on hold as it was expired. Does it normally take som...

Changing area code

Hi, I recently moved to a new community. I want my number to be local to my new community - whenever someone on a landline calls it charges them long distance. I’d like to keep my same number but change to be local to a different area. Is this possib...

Account Query

When I log in to my public mobile account it says Jan. 27, 2025:09:36 AM Purchased 100 Minutes Canada-Wide Talk, 30-day plan $15.00. Available Funds: $0.0002:14 AM Automatic Top-Up.The 2 different times on the same date is concerning. There is only t...

Cannot get calls or service

I need help to finish setting up my eSIM I think? I don’t really know what happened but I need to talk to a real person and not AI

Cannot update payment info

Cannot update payment info, not accepting data, phone service cutoff, waiting for doctor phone call, urgent

Double charged

Hello, I've just received a text message from public Mobile to update my CC info because there is 44$ due, but you just charged my CC for 35$ January  27 (2 days ago) What is going on? Why does the system try to double charge me? 

New activation by accident

Hi all. My daughter wanted to change her Public Mobile plan but, accidentally opened a new account. They are asking her to complete the activation process by transferring a phone number from another provider or choosing a new phone number. She does n...

Unable to complete US plan purchase

I am attempting to purchase a 2nd US plan after my first expired. Twice I have received a receipt, but the plan has not been activated. I am using money that has been paid into the account.  Any suggestions or corrective action I can take?