Hello Community, We want to update you regarding the recent service disruptions impacting some of our subscribers in Ontario, Quebec, and the Maritimes. Early this morning, our team successfully implemented a fix that resolved the network congestion ...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I sent this question to the direct chat service but I wanted to send it out to the wider community in case someone has had or will have a similar issue. Last night I tried transferring my number to PM from Fizz. It seemed okay but I received a text...
Yesterday my bro created his new PM account and paid his new subscription on his new PM sim cardEverything is successful until he tried to use PM app to transfer his number to PM. It said transfer failed and my bro cannot login PM since then. Every...
I joined PM two days ago. Transferred my phone number, and am able to receive calls no problem (I think), however, I have not been able to send or receive text messages. I have followed the steps that I've found on here, but most do not apply to me. ...
Someone help me or tell me how to active my eSIM please
Does this happen to anybody? EverSafe kept forgetting the password that I just created. I would create a new password and if I don't log into my account for a while, EverSafe wouldn't recognize the password that I have created the next time when I ...
Hi there,I was just wondering if there is any compensation being offered for customers who have been forced off of the old Rewards program besides the temporary data bonus? I save roughly $100 a year on my phone line with the old system, and am prett...
I recently switched to public Mobile and I can make calls and have data but I cannot send or receive SMS messages. Because of this I can't sign in. I even tried to switch carriers back but I can't do that either because I can't receive the confirmati...
I haven't been able to enable 4G after switching from a 3G plan. Only 3G and LTE are options, same as before upgrade. I have looked for solutions but have run out of ideas.Thanks for any help!I havecurrent iOs (17.4.1)carrier setting is Public Mobi...
transfer to public mobile 24 hours ago and just started being able to send and receive text messages. I have not received any text messages that would have been sent to me within the last 24 hours. However. What has happened to these? Will I get them...
Hi, I submitted a number transfer request a few hours ago not realizing my old carrier (Rogers) had already closed my account. I need to cancel the request and keep my existing public mobile number, how do i do this?
How do I activate WiFi calling with public Mobile edited by computergeek541: edited label, unrelated to the Community category
Hi all!i got the CANADA US plan back in march but I have a quick question, is the plan is a 30 days plan or monthly plan? i pay 34 plus tax
Hi, on April 29th,
I keep getting the no mobile data notifications that it keeps saying temporarily turned off by my carrier which is public mobile and wondering if anyone has the same issue going on?
Hi, does the new loyalty program apply points (deduct) directly from monthly plan or do I have to redeem it?
Is there any way to pay for the upcoming subscription in advance? I would like to pay now even though it’s not due till the 5th.Thanks!!
Hello Public Mobile -I have purchased 300 International Long Distance Minutes and when I call the phone number they can hear me but I can't hear them. They then have called me back and we can hear each other fine. Please help.Regards,Mark.
Hi there, I've purchased a service plan and opted for an E-Sim. Since I am having issues with that, how do I go about having a physical sim card sent to me?
Cannot seem to get any support can someone please give me a call.
Thought they were changing on May 1st? When I log into reward section still shows all the credits (old rewards) I will receive on next payment due date and gives me option to join new point system
Hello everyone,I have a rogers sim and I wanted to transfer my number here. While doing this, it gives me an option of writing the previous sim’s number, and it should be 19 digits, but my sim has 20 digits on them. What do I do? Please help me out.
It seems to be getting worse; Calls are getting dropped / disconnected every 8 min or so. I’m using an iPhone 11 Pro and live in ESqUIMALT, BC I checked a service map and the tower density looks a bit thin compared to my surrounding areas (Victoria a...
my phone number seams to be "stuck" somewhere between Bell and Public Mobile Bell says they don't have it and it's not working on PM?
Hello, I recently became a member, i was with Fido and processed transfer number solution. my number was not transfered please help me.
Why did I have to make a new community account nickname?
I’ve tried everything to get my roaming to work. Rebooted my phone, checked all of the settings. I just don’t get how they can charge you and leave you stranded in another country.
Hi my name's Jason Ahmak and my SIM card has been locked and can't get it to unlocked..The phone number you can contact me with is..###-###-#### or with my e-mail ***@***
Is it best to delete your images that PM saves ? I ask because I recently could no longer upload images baffled by this I cleared cache cookies on browser and tried incognito private mode to no avail I just couldn’t upload anymore . then after poking...
How do I cancel my subscription?
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