@Hpeh21 wrote:
I lost all phone and texting this week. When I tried to access my account, I couldn’t because my email has changed since I set up my account and I forgot to update it. I put in my old email and password but then it said a verification code was sent to my cell phone numbers WHICH I CANNOT ACCESS!
The email I set up the account with was: EDITED FOR SECURITY REASONS
i need to access my account - how can I do it?
Try clicking on Forgot Password. If you're still having issues, contact a CS Agent to help resolve. Before you do, click on the arrow within the box you posted and click on EDIT. Please remove your email address as these are public forums and not private.
If you are able to log in, please use this link to the Public Mobile Chat Bot which will direct you to creating a trackable ticket. Enter CONTACT US into the chat and follow the prompts.
https://widget.telus.tiia.ai/publicmobile/publicmobile.html?lang=en
If you’re unable to log in to your account, please use this direct link to reach out to a CS Agent.
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
A Customer Service Agent will reply to your community inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage
During business hours (9 AM-10 PM EST) you can expect a response within 30 minutes, but it may be longer depending on current volumes.
