Inconsistent Data Speed

[kshenefelt]

Hello,

I’ve had poor data speed reliability for at least 4 weeks now. Speed tests pass just fine but during things that require constant data usage, slowdown is easy to see. 
I have tried recommended troubleshooting steps without any improvement. I live in Edmonton, AB. Is there anything else to try?

• Restarted phone (iPhone 14 pro max)
• Tried LTE and 5G
• Swapped to Allow More Data on 5G option in iOS settings
• Turned on airplane mode for at least 30 seconds then disabled it
• Attempted to change APN at Public Mobile chat bot suggestion to no avail

I am getting to the point where I will be looking at changing carriers. I’ve been a happy customer for two years but my data is too unreliable now. 

[kshenefelt]

 

Here are my last two speed tests from this evening. I did reset network settings as well. 

[hTideGnow]

hi @kshenefelt 

what speed do you have?

and no, changing APN won't do you anything on iPhone.  With iPhone, the APN menu there is for hotspot.  The APN you want for mobile data is done via updating Carrier profile

you can also try Reset network settings

if same, then submit a ticket with CS Agent using Chatbot here:       
            https://widget.telus.tiia.ai/publicmobile/publicmobile.html 
             Type the question "Ticket", Then click the following in order: "Account Management" , "Log In".  
             (If unable to receive 2FA SMS, click "Didn't Receive Code" or "Resend Code" and Select "Send Email")         
If any issue with ticket submission, you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage