HI @Burny
what have you done to change the sim card number?
did you try update the sim card number on your My Account's Profile page? if you did, please reboot your phone once with your new sim card in the phone
if you cannot login to update the sim card number yourself, or if you have done everything but still does not work, you can ask PM to help. Please submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage
