@SavvySS
try this,
- Click Logout on top left of the screen
- Wait 5 mins for the system to configure on the back end.
- Then log in again using the Email and Password.
- The app will then sends a code to the Email again,. Enter the code
- and you will see the prompt 'Confirm for Full Access' and your Activation will be completed after
if that does not work, open ticket with PM support. Please open ticket using Public Mobile Expert Messaging , Select Start a Chat to begin (You will need to use your current Community account to login to submit the ticket):
https://expert-messaging.publicmobile.ca/guest/pre-chat
**You'll get email/sms alert when agent replies. or monitor here: https://expert-messaging.publicmobile.ca/message-centre
** If you cannot receive 2FA code via SMS and hence unable to open ticket, please use another email to setup a different Community account and do not link a phone number to it. Having this new community account without a linked phone number, the 2FA will be sent to the email address only, you would then be able to create an Expert Messaging ticket.
