Community

sergeyka

Hi,It happened previously (that caused closing the tickets due to lack of replies for 48 hours) and yesterday again. I want to understand why Support doesn't see replies to ticket while the reply is in Private Messages.and received today Thanks

sergeyka

Hi guys,I opened "Ticket ID:593165-211 Account Management K2013-A" and replied twice right away when got a new private message for it. However, you closed it because "After 48 hours with no response, the system is closing this ticket."Can you clarify...

sergeyka

Does it mean that I have to provide this information to the same ticket everytime when the Agent is switched. Do you know how many times they switched already just during last 4 days?

sergeyka

I still don't understand why the Agents sometimes don't see the replies.

sergeyka

It's ridiculous, guys!Here is a reply I got to the OLD ticket===============================================Hello there, Thank you for contacting us.My name is Danny and I’ll be more than happy to help you. We're really sorry for any delays, we work ...

sergeyka

Thanks

sergeyka

@hTideGnowI did it all:- Created a new ticket with the references to the old- Sent a message to CS_Agent from Private messages with the ref to old tickets- And I replied 3 times to Private messages received from the Agent for the ticket.

Community

User Statistics

User Activity

Why doesn't Support see replies to ticket while the replies are in Private Messages?

Ticket ID:593165-211 Account Management K2013-A

Re: Why doesn't Support see replies to ticket while the replies are in Private Messages?

Re: Why doesn't Support see replies to ticket while the replies are in Private Messages?

Re: Why doesn't Support see replies to ticket while the replies are in Private Messages?

Re: Why doesn't Support see replies to ticket while the replies are in Private Messages?

Re: Ticket ID:593165-211 Account Management K2013-A