Service lost all the sudden

[Wooo]

Started last night. No phone calls, texts, or data. 

Already tried restarting / air plane mode on and off. 

[Dunkman]

@Wooo 

If you have a physical SIM card, you could try the SIM card in another phone.  That would help determine whether hardware issue versus PM service problem. 

You could reboot your phone.  Network reset of phone. 

If still no service, submit a ticket for customer service agent help:

Send a ticket via the chatbot to customer service agent (CSA) via link:

 https://widget.telus.tiia.ai/publicmobile/publicmobile.html

It will take several hours for CSA response. 

P.S. I will combine both or your threads. 

[BKNS27]

@Wooo 

Could we get more detail? 
Are you on AutoPay?

Always login to your account and check on the PM app or website on the status of your account. If account is showing active then check for any outages in your area.

https://www.telus.com/en/bc/outages 

If no outages then contact a CS_Agent to check for issues:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

[Wooo]

The title. 

[Wooo]

It's been active, no changes to payment method

[hTideGnow]

hi @Wooo 

Public Mobile had some data service issue since Monday. But if your issue was only from yesterday, I don't think it was related

did you check if your account is active? Login My Account and confirm

then instead of just Reboot the phone, please also click Reset network settings

if same, then submit a ticket with CS Agent using Chatbot here:       
            https://widget.telus.tiia.ai/publicmobile/publicmobile.html 
             Type the question "Ticket", Then click the following in order: "Account Management" , "Log In".  
             (If unable to receive 2FA SMS, click "Didn't Receive Code" or "Resend Code" and Select "Send Email")         
If any issue with ticket submission, you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage