Poor cell service?

[Bmc17]

I live in Langley and have been having absolutely terrible cell service the past couple months.  One bar, dropped call etc…does anyone know if public mobile has lost the use of towers or what else might be causing the issue?

[on2wheels]

I know this topic gets tossed around every once in a while and there are many threads on it, but recently in my current town near Ottawa on my local facebook page I'm seeing more people complaining about cell service and the one standout provider is Telus.  I have to agree with them.  My town is by no means rural, we are under 10k people but the surrounding area is growing fast with other towns of over 10k people very close by.  In fact there is a brand new tower built right in town that doesn't seem to be working at all.

So my question is where is the best place to make myself heard, here in the forum or with CCTS?  CCTS says they are the place you go when your provider cannot solve your issue and I think it's safe to say this isn't something I can create a ticket for and expect it to be solved anytime soon.  I'm willing to put in the leg work to file a complaint if I know where the  correct direction is to aim my displeasure.

edit: cell towers around Ottawa. Green= Telus, Blue= Bell.

https://celltowers.ca/Bell-Telus-Sasktel?lat=45.115692&lon=-75.635376&zoom=10 

[Bmc17]

I’m using an iPhone 15. The people on my calls frequently can’t hear me or get dropped. Happens more at my home location than constant.  I’ve switched to manual and haven’t noticed improvement.  How do I do a “network reset”?

[softech]

@Bmc17 what phone do you have? 

Signal bars could be misleading, you can have good data speed and voice call quality even you have just one bar.  Question is, are you experiencing calls dropping or data trouble?  If voice, it could be about 3G calls vs VoLTE

You can apply a Reset Network Settings after a device reboot 

If issue persists, try changing the network mode to Manual and test 4G/LTE and 5G and see if one of the 2 settings performs better

If you are using a physical sim card, test it on a different phone, a newer phone if possible