Hi Community,
We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails.
Why does this matter?
If you encounter any dif...
Hey Community,
We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.
I...
I got an offer from Koodo today. "29GB from $20/mo. with the auto-pay discount — switching online is easy". Found out, it's in reality $29 for 20GB My recent plan is $26 for 20GB I wonder what they smoked today?
App doesn't proceed with activation despite having QR code after sucessfully registering and paying. I am using pixel 7a on andriod 16 stable.I successfully signed into my account online, where it shows my payment is complete. The only remaining step...
I'm currently in Mexico. I have a Canada/US/Mexico plan. The data is working fine on Telcel, although it is LTE+, not 5G. I'm guessing that's as expected.My problem is calling a Mexican number. The number I want is listed as +52 56 2109 5583. This is...
My standard telephone is not working. I removed the Sim and also reset my phone. Since my initial activation on May 4, 2026, and it has been up and running @ 13:39 I have only been able to make one phone call successfully being on the 4th as well. E...
Hello Public Mobile Support,I successfully transferred my phone number from Virgin Plus to Public Mobile on May 20, 2026.The transfer appeared to complete correctly:my Public Mobile account is active,my phone number appears correctly in the app,usage...
Hello, I switched to Fido and my number was supposed to be brought over, but it wasn't. I have gone through the steps at Fido to transfer my number over but was supposed to receive a validation text but haven't. I was told by them to reach out to the...
I am getting an error message that says eSIM not activated. I switched from Koodo’s to this account. I’m not really sure it worked. My Koodo account is still active and when trying to set up eSIM for my new account with public mobile get an error ...
in 2026 PM still does not allow existing customers to switching from 5G plan to 4G. looks like the only option is to switch provider. does anybody knows how to Switching from 5G plan to 4G for existing customer?
My data not working.. Did all steps recommended by the support bot. This has happened before and my data needed to be reset on the Public system. Help?
I have done everything, restarted my phone reset network profile signed in and out of my apple account and turned on and off imessage and facetime. I am missing imessages and some sms messages but everything else is working cellular and similar I saw...
Hello. I just left public mobile, my account number was 10000004127482I need to access reciepts from January until May of 2026 and can't find them.Can you please provide these? Let me know if yuo need any more information from me.Thank you.
My number transfer to Fizz cannot be completed because I never received the authorization SMS from Public Mobile.My Public Mobile eSIM never activated correctly, so I could not receive texts on that line.Could you please manually approve or release m...
id like to go to a lower plan since I no longer need as much data. On public mobiles main page there are plans for 20/30/35 dollars, but on my own account I can only pay more and not less and downgrading my plan isn't an option. It feels highly manip...
