Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hello community. I'm currently on the $34 a month plan (attached below): wondering if the third bullet means I can make calls while in the US or if it's only calls Canada -> the US.Thanks!
Hi,I am thinking about moving to PM to this plan - 65GB Data within Canada and US. When I looked at the details, it doesn't mention free US roaming - which it should since it mentions US? I would like to know if anyone else has this plan and if they ...
Hi There How can I do sim is not working in sometimes including calls and text message
I have a free US roaming plan and have enjoyed using my data like at home. I’ve been staying near Las Vegas using Verizon and T-Mobile 5G which work great. A couple days ago there was an emergency alert issued for my location. All my family’s phones ...
Looking for the exact process & order to follow when switching my Public Mobile SIM Card from my 1st generation iPhone SE to my new unlocked 3rd generation.I assume it should be pretty strait forward but want to do it right the first time. (Should I ...
I was told by a CS agent last Sunday that my Data Usage would reset on the 15th of this month. That hasn’t happened. Why not?
Hi I have a PM account with my S9. I have a s20 now and have swapped the SIM card. I have no network on the S20 but do on my S9. Do I need to reset something or a new SIM card for the S20? Thank You.
So I have a public mobile plan for 3-4 years. I haven’t changed it since and now I can’t log in to check any informations about my plan without choosing a different plan option. Which would be fine, but it looks like it wants to set me up as a new cu...
Hi there, My friend referred me to join public last month, I didn't receive any rewards and my friend who referred me didn't receive any rewards either, what should I do?
Hello!My daughter and I used my husband's referral code and neither of us got points or $ off. Is this because we were customers a few years ago and aren't technically new?Also we uses to get $1 off our bill every month for autopay and we aren't gett...
Hi, My phone got water damage, and trying my SIM card in another phone I can not get calls, and the data is not working. I this my SIM card also got damaged. Can I buy a new one BUT keep the same phone number? I yes what do I do to keep the same phon...
I've unfortunately payed for a sim online but I'm several days past the 10 business days suggested. I haven't found a way to contact customer support. Any thoughts ??
my account says subscription not acctivated but payment was taken and cannot access anything on my account
Change the phone number to receive my verification code?
Dear everyoneI just activated my new sim, when it came to choose number (which I stay in Viking but choose the Calgary region number) when I confirmed the number it's requested me confirm 6 digits to full access but my sim is still have no signal the...
Anyone else get a double charge on their credit card 1 day apart but it doesn’t appear in account?
I just signed up to public and my phone no longer works for texts and calls and data now
My payment was processed on August 11 and I still do not have service. This is a very frustrating way to try and get an answer for a question. I tried to submit a ticket but it has failed numerous times.
I activated my new sim card, and new phone number. Now I want to transfer my koodo number to Public Mobile. When I get to the page to enter the phone number I want to transfer to Public, it says it is not a valid number in Canada. This is stupid a...
I am an existing customer but when I log in, it takes me to a page to create an acct. Can someone help me please?
I'm currently with Koodo and they added a 3G Legacy Network charge of $3 to my bill because apparently my phone connects to 3G for voice calls because it's a few years old. Does Public Mobile also have this charge if I sign up for one of their plans?
I currently have a Koodo account and I want to join Public Mobile instead and port my number.Should I create a Public Mobile account with a new number first and then request to port my number over? Or do I start fresh at Public Mobile by having them ...
my pre-authorized credit card changed due to fraud; I want to provide you with a new one. but i cannot log in to my account. I am enormously frustrated with Public. I have being trying to resolve this with my wife's assistance, who's public account I...
How to use the add on bonus that was given?
My account says it is Suspended. I have confirmed that payment for the month was automatically charged to my credit card. I no longer have any service. How can I resolve this?
Do I have to use a new number first or can the phone number be transferred as is
I am over data limit but have an extra 30 G that I can access but for some reason its not working so now I have no data. Anyone know how to access the add ons?
I'm in Alberta and have always had an Alberta number but being taxed for Ontario. How can this be resolved?
We put in the new SIM and followed all the instructions, yet we are STILL, 3 days later on SOS and cannot use the service. Please help!!!
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| 961 | |
| 796 | |
| 469 | |
| 195 | |
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| 124 | |
| 118 | |
| 108 |
