Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I recently subscribed to the services. There was an error activating the esim phone number. Since there is no actual customer support, I need help. I’d like to get a refund on this account and prefer not to activate number due to lack of available cu...
I purchased the wrong data pkg and want to be refunded, how do I go about doing that
HelloI'm aware there is no service with Public for Europe. Can anyone recommend what I should do as I am with Public mobile currently?Thanks:)
my CC was expired so I updated it any idea how long it takes to come into effect
Hello Public Mobile Support,I recently returned to Canada after a few months abroad and re-subscribed to Public Mobile with a new number: ********.However, I would like to request a number change to my previous number: *******, which I had before I l...
Over the last few months I gave been having problems receiving phone calls in the early morning. Like 6am.Texts and outgoing calls work.But incoming calls either go to voice mail or are not answer and the phone does not ring or even display an incomi...
Just signed up and opted for esim. esim was not sent to me but prompted to download the app and complete there. Doing the activation process on the app.Tried telus account number and telus imei number - neither will work to activateTried resetting ne...
Hello, I live in Richmond, BC. Three hours ago internet stopped working on my phone all of a sudden. I reset network settings, restarted the device… Nothing helps. I assume it’s just outages at Telus in the region, but couldn’t find confirmation on t...
In the past year, or less, we gave our son a public mobile account. He has received numerous phone calls that we have continually blocked looking for a person named Frank. The phone calls have not lessoned, and despite constantly blocking the numbers...
UNABLE TO COMPLETE PURCHASE - SAYS PAYMENT FAILED - CONNECTED TO CARLOS AT CUSTOMER SERVICE TWICE NOW - INFORMATION PROVIDED PROVED USELESS - NO HELP -- WASTED 4 HOURS NOW TRYING TO COMPLETE PURCHASE - NEED SOMEONE TO PROVIDE A FIX/SOLUTION - THANKSP...
Can you help I activated account? I paid for a subscription and it’s saying that it can’t install the eSIM after I’ve gone to the app.
What does unsubscribing here do? Does it just turn off autopay? It makes it look like I am cancelling my account? I just want autopay off since I have money in my available funds.
“Something didn't go right while activating your subscription. Click below to contact a customer support agent.Get Support” if I can …
I transferred my Koodo number to PM where I already had an eSIM activated with a temporary number. After the transfer, I receive calls and texts on the ported number, however in the phone settings it still detects the eSIM having the old temporary nu...
HiIt's been past 5 hours for me and the phone number transfer still hasn't completed for me. I've already confirmed to the previous provide to transfer my number. I've turned off the phone, taken in and out of the old Sim card and restarted the phone...
what am I to do will I go in a q and the will turn me back on later ! I paid by voucher my atomic payment didnt take this month for some reason even when I entered it manually and now I bought a voucher went threw all the button pushing and the app s...
I need to restart my application online because I figured out I want a physical sim card rather than esim, but I get caught in a loop when I try. Read in other posts there is a number to call or other way to redo an application. ??
I have a subscription that I just paid. And now I'm stuck at "subscription not active". I was asked to create a ticket using a community account. Should I do that? does someone know how to fix this. I even tried different phone android and iphone, sa...
Unable to access my Voice messages. And also my calls are always dropping why?
Today is my renewal date. I have a couple hundred dollars in my Available Funds. My credit card expired in June. I did not bother updating it since I always have money in my Available Funds.When I log into my account on the web, I see a red banner t...
I signed up with Public Mobile yesterday morning. After activating the eSIM, I'm still unable to receive any incoming calls or text messages. This is preventing me from completing the "confirm your identity" portion of the activation as I can't recei...
Hi there,I’m looking to switch to Public Mobile and want to check if my current phone will work with full service, including VoLTE.Here’s my phone info:Model: Samsung Galaxy S10Model Number: SM-G973U1 (US unlocked)Can someone confirm if this phone ca...
During my recent trip to Europe I took out my Public Mobile SIM card out of my phone for 5 weeks.During that period my statement shows outgoing calls to 1 number in Canada I didn't make. Can you explain?
I am unable to proceed with payment despite of changing subscription (account still on hold ..)…changed the Visa card too……this is unacceptable and time consuming…been a customer for few years,without issues with monthly payment ….
Can anyone please tell me if a Samsung Galaxy S21 FE 5G SM-G990W will definitely work on PM's VoLTE network?After eight years with Public, I'm trying to replace my rugged S5 as 3G is evidently being retired and I now cannot determine the IMEI unless ...
iPhone 12 mini iMessages not sending to unsaved contacts. Done all the things - deleted contact and resaved/renamed. Deleted previous conversation thread. this is replying to dentist/confirmation. Contacting a landscaper. I just joined yesterday and ...
Hopefully someone here who has been through this can assist as customer service has been no help so far. The moment I open the Public Mobile app to sign in, a white blank page comes up with eversafe.Telus.com and I cannot do anything else after that....
Hi, I recently changed my plan to a 20gb uscanmex plan (costing me 20bucks) cause I needed the data, I'm trying to revert back to my old plan which the 15 bucks 100 minutes, 250mb thingy but I don't see it. I can't see even my current plan! The plans...
I have a Samsung S205G. I have received several text messages telling me that my phone will not compatible as of December 31, 2025. When I am shopping for a replacement phone, how can I know that it will be voLTE compatible? The Whitelist links don'...
Hi, would it be possible to refund a 3GB data add-on. I just ordered it and realised I dont need. I am still within my measly 250MB. so haven't touched the 3Gb thanks
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