Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I'm trying to get into my account, have passed the 2FA, etc but I can't see my account overview or access anything to my account because it's undergoing maintenance for March??? It's end of July now.
I have just subscribed e-sim and unable to very the sms send to old mobile as i lost it and no access to that. Please advise how can i change the OTP to email instead.thanks
i have everything done, and set up with them. i did a number transfer. but the very last part of the proccess is asking for a code being sent to that number i cant use
Transferred to Public Mobile yesterday. SMS received and I responded instantly. Now I cannot receive any calls or SMS - I can only make outbound calls and have cellular data. Call the support and they advised me to reach out to my old provider to do ...
I ordered a Sims card and was supposed to receive it July 18th. How can I get a tracking number to find out were it is?
Hello,I have a new SIM card. I've created an new account, when I want to sign in I receive this message:"Already have an active subscriptionYou have an active subscription with Public Mobile. Please visit My Account or go to the Public Mobile app to ...
I’ve entered the wrong SIM PIN too many times. And I cannot contact support through the portal. help!!CS_Agent
I have been a client for several years, but now I can't login into my account anymore. Whenever I try it sends me to a page with "activation" or "login" options. When I click "login", it sends me back to the email/password page. I has been happening ...
Recently switched to Public Mobile and calls are working fine but haven’t been able to send or receive SMS from my number for a week and half.Ive followed all of the troubleshooting advice and nothing is working (reset network settings, etc).I tried ...
My wife exceeded the amount of attempts allowed for her SIM card. She cannot log into the support portal from her phone. What other options does she have in order to get a PUK code?
When I log into my public mobile account through the app or online, I am being prompted to activate a new subscription, even though I've already been a subscriber for years. Because of this, I am unable to manage my current subscription, and I need t...
it appears I am a client, but I have had no service from day one with you guys. Either get it running now or I’ll go to another provider
Hey everyone.Been super busy this summer and haven't been too active. I went to the VoLTE page and noticed the list of acceptable phones is gone. Along with the new IMEI checker. With that being said, how do we know what phones are now working with P...
Hello, I try to transfer my phone number from public and I got SMS and I try to answer and I see under my SMS NOT SENT. but I have to replay within 90 minCould you please help me with it?Thanks
HiMy referral code was always visible but now I can't seem to find it anywhere. Have they moved it?thanks
I searched for the answer, but the most recent discussion seems to date from 2023 and no longer seems to apply. I've provided a plan for my grandson for many years now. The account has autopay via my credit card. Now he's turned 18 and it's time for ...
Why can’t I sent pictures to my friend who has a Samsung, I have an IPhone. I moved from Telus to public mobile and now it doesn’t work. My husband has the exact same issue. Please help.. I’m not the greatest with new technology
I'm trying to transfer my public mobile number to Lucky mobile because I no longer have access to my public mobile phone but I would like to keep my number I was trying to do a transfer but I can't get the text message to accept the transfer how do I...
I submitted a ticket a day and a half ago to get my PUK number.How long does it take to get a response regarding this usually?
I subscribe to Public Mobile some days ago.My SIM worked for a few days but isn't working anymore (no network). My other SIM is working well and my husband that did the same has no issue with his Public Mobile SIM. I tried restarting a few times and ...
Need a esim for new device Moto G play 2024 but when I select it under my account it is not allowing me to
Hi, I'm going to subscribe US bundle add-on, it expires in 15 days. I wonder how the 15-days is counted. If I subscribe now (July 26, 5:12pm), when it ends (date and time)? Thank you!
I locked myself out of my service by accidentally locking my SIN. Now I require a PUK code to resume Service. The chatbot says to submit a request on this forum and that he PUK will be emailed to me, but I keep getting taken in a chatbot loop of doom...
I'm trying to change my subscription to the $20/month one. But, it doesn't show up in my options. Why not?
The error says”Invalid Phone Number”. Please enter valid Canadian phone number…..I have been transferred to public mobile and disconnected from previous provider.seems like a stuck situation what are the next steps to activate the eSIM on my phone?
Good day,I believe that I forgot to set automatic payments on my account. As a result, my service was stopped. I can no longer receive the 2FA SMS to log into my account and set up my payments.Please help me. Thank you.
I did not receive any SMS from my previous provider (Speakout) to port previous number to Public Mobile. Its been well over 5 hours and my previous plan still is active and PM SIM has also been activated. Would appreciate any help.
I subscribed and paid for a sim and got it for a friend but I changed my mind and do not want to use PM. staying with currant provider.
We just returned from several weeks in Europe (it was a great trip). I purchased travel esims for my wife and I for data and they worked fine.Upon returning, my esim for Public Mobile worked fine, but my wife's has disappeared.I attempted to reset he...
I transferred my number from a different service provider on Jul 10 2025. It was successful at the time. I didn't use the phone again till July 25, and found that my public mobile phone number has inexplicably been changed. I requested for the number...
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