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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

payment refund-no sim card, not use

I don't get the SIM card yet and I want to cancel the subscribe plan. I don't need it any more. Can I get refund?

Resolved! Not receiving 2FA messages from bank

This is my first month with my new plan. My Account is showing that all my data is used up.I am not receiving 2FA messages from my bank but I seem to be receiving normal text messages still. What can I do to fix this?

Public Mobile messed up my plan

Hi, I just paid for my 3-month plan at the beginning of July. I have the receipt and the money was taken out from my credit card.But today, I got a text saying my payment had not been recorded [edit: received!!] and my subscription ends today, August...

Resolved! Changing subscription

I want to keep my current subscription but remove international texting and pictures from my subscription can you do that for me??

I want to report on social engineering hack attack that is targeting users, which I just observed

Around hour ago I received on my number xxxxxxxxxxxxxxx two sms messages. One message states that my card on file expires, and another one says to go to url that looks very legitimate something like selfservice.publicmobile.ca.Note how myaccount subd...

Voice service on iPhone 7

Voice service suddenly stopped on my iPhone 7 (iOS 15.8.4). It is set to LTE, but banner on screen changes to 3G when call attempted. Call actually rings to selected party, but no voice transmission/reception. Text, email, data all working fine. I ch...

International texts

Answering texts from Peru will I get charged

Resolved! Need Help Porting Number from Koodo – No Confirmation or Number Yet

Hi everyone,I need help with porting my number from my old provider Koodo to Public Mobile.I submitted a port request about a week ago and didn’t hear back from my support ticket, so I called Koodo. They told me they’ve already released my number to ...

Reactivate my service

Hello, My PM subscription was suspended today because a payment was due this morning but my CC expired on July. I just updated my payment information and added funds to my PM wallet. My balance is now $0.00, but I still can’t make or receive calls.Th...

Public Mobile Gave Up Trying to help me after 1 Day.

I did use the number and I contacted to a public mobile representative who talked to another department to try to release my phone number. I had to give them all my information, and they could not port it because there is not request to port. Because...

Barb1964!

I cant get into my account that I’ve had for years i’ve changed passwords, eversafe comes up but my account information is not there

Locked Out of Account

Hello everyone,My wife is a PM subscriber and is locked out of her account due to the original email being cancelled (8 years ago) not being available to check. How does she get into her email without that email account?I have entered her cell numbe...

Resolved! My Plan

What is "100 PW Talk (30-Day)"? please The PW?

E sim credit

I just bought a new ifone I tried to transfer number but e sim not supported so I bought a new eSIM but on the wrong fone so purchased another eSIM on the proper fone and moved my number over no problem.Question can I get a credit back for the extra ...

Resolved! Gifted and purchased data

Last many years, PM would give gifts in data, LD, etc. At that time, when you purchased or was gifts, it didn't run out, you used as you went. I had loads, now I can't find them or the page to see your balance. Seems to me I should still have plen...

Im suspended

my service is suspended and i cant add money for some reason> my card is on file and is good to pay but they didnt charge my accountand now i cant manuaeully add

Resolved! Tried activating sim for an older Android on newer phone but newer phone now has this sim.

I needed a second sim for an older phone that I want to use in the car.The phone was too old to activate, CS advised me: put in a newer phone and activate, then put it back in older phone. However, the newer phone now has this sim card and I can't ac...

Troubleshooting

I sent a ticket on Wednesday July 30,2025, I have bought a plan and want to transfer my number with this company. how ever I haven't recived a QR code in my email, all I got was a receipt of my purchase. When I log in though it wants me to pay again ...

Resolved! Help Subscription Payment Failed So Added Top Up

Good morning.Your help and guidance needed on steps to take to ensure continuous service.Events Leading up to situationand Steps Taken so far:1 2:48 am AutoPay failed due to not updating new credit card. 2/ Expecting To rectify problem, , I Paid top ...

Payment issue

My payment cannot process due payment?

Resolved! Porting existing # from Telus to PM

Would you please send the live support number my way as well? I am trying to port in from Telus and suspect that I entered incorrect information during my submission, as I’ve not received an SMS during the first hour after attempting the port. I’d li...

payments

are payments auto renew each month or need to pay manually each month

Customer Support, Stolen Phone, Transfer services to a new phone.

My phone was stolen, and I created a ticket to blacklist the IMEI and get instructions on how to transfer service to a new phone. There has been no reply after 3 days. Does customer service exist in any form? What are the steps to get service on my n...

payment

i have problem with payment

I paid my plan twice but my account got suspended

My account got auto-paid on the 24th and today I realized that I suddenly had no connection. I found a wifi spot and my account said that it had been suspended and I needed to pay to reactivate. I did but then it continued to not work. My account sho...

Data not working after renewal

My plan renewed on the 29th and since then the data stopped working. Calls and texts still work, but no mobile data and the usage on the app is not loading.the only difference between last month is that I changed the payment method, but even then it ...

Porting existing # from Telus to PM

Hi,Went through the activation and wanted to keep existing #. Said to wait for sms to let Telus know it was OK. 24 hrs laer have not recieved sms. How long does this realy take?

Resolved! Activation unsuccessful

I transfered my number from Rogers on Tuesday. I replied to the text from Rogers to authorize the transfer. However my Public Mobile SIM card still doesn't work for incoming text or calls. I submitted a ticket on Tuesday and have not heard anything. ...

how to get my old phone number back after switching to public mo

No numbers available in Lethbridge area

I tried to change my phone number but no numbers are available in the Lethbridge area. Can someone assist with this?

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