11-06-2024 05:34 PM - last edited on 11-06-2024 07:12 PM by computergeek541
I have two charges showing on my credit card for the month of October. One is the typical charge the second is listed as Self-Serve and is much earlier in the month. My payment history at PM doesn't indicate an additional charge for October.
11-06-2024 05:46 PM
hi @PrairieLeslie are the 2 charges on Oct 1 and Oct 31st ?
if they are not, if the w charges are within less than 30 days , ask support to check
11-06-2024 05:39 PM
the earlier charge has the same amount
11-06-2024 05:39 PM
@PrairieLeslie If both charges are posted and then offence isn’t sitting in your accounts available funds
submit ticket with support . using the chat bubble bottom right of screen
If that doesn’t work you can always send direct private message to support .
send a private message To CS_Agent
⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
11-06-2024 05:36 PM
so, the charge earlier than the typical one has a different amount?
I think you need PM support to confirm. please submit a ticket with CS Agent using this Chatbot link: https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437