Two charges

[PrairieLeslie]

I have two charges showing on my credit card for the month of October. One is the typical charge the second is listed as Self-Serve and is much earlier in the month. My payment history at PM doesn't indicate an additional charge for October.

[hTideGnow]

hi @PrairieLeslie are the 2 charges on Oct 1 and Oct 31st ?

if they are not, if the w charges are within less than 30 days , ask support to check 

[PrairieLeslie]

the earlier charge has the same amount 

[Handy1]

@PrairieLeslie  If both charges are posted and then offence isn’t sitting in your accounts available funds 

submit ticket with support . using the chat bubble bottom right of screen 

If that doesn’t work you can always send  direct  private message to support .

send  a  private message   To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[hTideGnow]

HI @PrairieLeslie 

so, the charge earlier than the typical one has a different amount?

I think you need PM support to confirm.  please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html  Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  
If any issue with ticket submission, you can  submit by direct message:  
      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437