[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Can’t setup esim
I tried to transfer to public mobile so I followed all the instructions for the eSIM. The data worked for about 10 min then all service got lost. After about 5 hours it still didn’t work so I asked the public mobile chatbot what to do and it see I ca...
Data not working.
Just upgraded my plan from 3G 1GB to 4G 6GB and even after 24 hrs, it's still not working. I have an IPhone XR. Do I need to replace the SIM card when I went from a 3G to a 4G system?
Locked out of accounts
Good morning, I'm locked out of my account and I have trying to get in the last month. I will like to speak to a live agent.
cant get QR code
Can anyone give me some help. I have an AGM M9 phone that I just bought, just wanted a cheap phone for emergencies but I cant get it to read the QR code unless I am not using the phone properly when trying to read it. I bought the physical sim card f...
USA coverage clarification
I have this plan:The overview and the T&Cs seem to imply different things with regards to USA.So when I go to the USA, does this mean:1. I have my 65GB of data2. I will receive phone calls made to my number from Canada3. I will receive phone calls m...
physical sim to esim?
Hi there, i'm new public mobile subscriber but i have trouble activating my esim. i have koodo physical sim but i'm not sure if i can transfer my number to esim from physical sim? otherwise i would have to get a physical sim to get activated? thanks!
Place wrong oder of sim
I place wrong oder of sim what I have to do
APN settings on IOS
I’m having issues with changing the APN settings on my iPhone 11. I know what the APN is suppose to be but when I change it there’s no way for me to save it and it just goes back to default. Does this have something to do with the update on my phone ...
Can’t log in
@CS_Agent i was logged out my account can’t log in and now it says my number is invalid when I try to use it to recover my account by my number still works ??? What’s going on
Service
I can make calls but not receiving calls. The error code is 1B1
Resolved! $15 plan
How do I change my subscription to the $ 15 plan?
Mobile data not working normally for some apps and websites. using a VPN fixes it
Hi. For the last 3 days my mobile internet has been working in a really strange way. Messaging apps like Telegram and Whatsapp takes a long time to receive or send messages(especially media like photos and audios). Also some websites can't load at al...
Can’t text or call when I try login it says forbidden a1
I recently set up an account with pm. Followed all the steps. Converted my number from Telus to pm. Did eSIM. It said everything is set but nothing works. No text no call no data. When I try to login to my account it says forbidden a1 ! Any help woul...
U.S. add on
I purchased the 3 prong u.s. add on. It shows up in my usage a having 11 of 15 days left. However it does not show that I’ve used any data. How can I be sure the plan is activated and working properly?
I need help getting my four digit PIN
I'm looking at how to go about my four digit PIN
Resolved! International minutes
We are travelling to Chile in November and I have 1000 international minutes in my account. Can I use these while I am in Chile to call or text home?
Phone number does not work and set up cannot be completed
I recently purchased a PM SIM card and tried to sign up. But the sign up process could not be completed as a verification code was sent to my new PM phone number but the phone number does not seem to work … I cannot get the SMS. It appears that with...
Resolved! Unable to port out from Public Mobile
My new provider has made several attempts to port my PM number over to them but PM has not sent any confirmation text. What is happening on your end?
Texts
I can call in and out but cant text, my bill is paid dont know why.My
App not supported
my cellphone doesn t support the public mobile app as it is tied to a world region where Public Mobile app is not available. is there any other way to activate de sim card?I already subscribed a serviceHoping for your help!
Account number
I need my account number xxxxxxxxxxxxxxxxxxx
My account and my community account
Am I able to collect my rewards if I didn’t link my community account and my rewards account before April 27th 2023?
Connection
I'm in Europe payed my bill on October 8 but can't connect no service no network please help get me back on the system need to speak with my family in Canada thanks
Public Mobile Data extremely slow - cell tower maintenance?
Hi all,I've recently converted over to Public Mobile for about 6 months now. At first, 5G data here in Vancouver was great. It was fast, but at random times, there were spotty to no signals at all, and this was at a local community centre. Recently, ...
Changing my subscription on my renewal date
Hi I just paid my monthly subscription payment of $30 ,today was my renewal day about 20 minutes later I realized that I can get more data for $5 dollars more a month so since I just paid it if I switched subscriptions I should only have ...
Credit Card not being processed.
Nedd help to process the credit card for first time subscriber. Address is correct. card info is correct. only issueu might be my name although the name on the card is th
Resolved! Monthly charges
Hello everyone I cannot for the life of me find the full on detail contract of my subscription, I would like to see how much in taxes I am going to be charged for the next month. Thanks
Resolved! I can’t log into my account after attempting to change the email associated with the account
A couple days ago I tried to change the email associated with my public mobile account, it didn’t work and now every time I try to log in it’s as if I’m setting up a new plan completely,I’ve tried the app and the website but every time it just asks m...
US travel
Does US text and Calling included also include US Data when traveling?
Resolved! Is Samsung Galaxy A25 International Version compatible with Public Mobile?
I recently purchased the Samsung Galaxy A25 5G I 6GB 128GB I International Version. Unfortunately it is not compatible with my current provider Freedom Mobile. Strangely it worked for one month and then stopped being able to pick up the bands and the...
