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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by • Public Mobile
  • 29079 Views
  • 148 replies
  • 35 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by • Public Mobile
  • 40800 Views
  • 185 replies
  • 29 Bravos

Number

I need help it will not let me transfer my number

Sasha16 by • Great Neighbour / Super Voisin
  • 595 Views
  • 8 replies
  • 0 Bravos

support

I have been trying to get help to activate a new account with no response from the agents since Saturday.  I have tried opening a new ticket but it dpoes n

JPSMITH by • Great Neighbour / Super Voisin
  • 322 Views
  • 3 replies
  • 0 Bravos

I can't contact customer service

I  cannot reactivate my account after I cancelled automatic payments when I was out of the country. When I try to reactivate and transfer the number I already have with PM, it tells me it is an invalid number....and then sends verification codes to t...

RMU by • Great Neighbour / Super Voisin
  • 363 Views
  • 2 replies
  • 0 Bravos

Resolved! @CS_Agent

Hi, I recently subscribed to the 90 day 20g. For some reason it is showing me as a 30 day plan for my next billing cycle. That's not the plan I signed up for. Anyway I can have this changed?

Night177 by • Good Citizen / Bon Citoyen
  • 781 Views
  • 7 replies
  • 0 Bravos

Resolved! Locked out of my account

Hi I registered and was in the process of paying for my subscription and had an interruption away from the computer. When I returned to continue to pay and finish the transaction i was no longer able to get into my account .Every time i try to sign i...

Salal by • Great Neighbour / Super Voisin
  • 408 Views
  • 3 replies
  • 0 Bravos

Resolved! @CS_Agent

@CS_Agent hi I need to request my puk number to unlock my sim 

jloyer by • Great Neighbour / Super Voisin
  • 489 Views
  • 4 replies
  • 1 Bravos

Customer service

Not being able to speak to a customer service person to fix a porting in problem is very aggravating  

Eagles306 by • Great Neighbour / Super Voisin
  • 658 Views
  • 7 replies
  • 1 Bravos

I think everyone should make this suggestion to PM

Bonuses and deals. This is why I keep coming back to Public Mobile. There is no better system out there. I only wish they would make the validity for an year, like Speakout, but then again, they would have to give us 1200 minutes and 3 GB! But, after...

Cannot open my mobile APP

Dear,I got my SIM card and activated it, but I cannot open my mobile APP. It shows Error Code:-9. Please help me to work with the mobile application.

Bahman by • Great Neighbour / Super Voisin
  • 388 Views
  • 2 replies
  • 0 Bravos

Resolved! Payment options

Hello everyone,I am trying to purchase a plan for my daughter who is now at school in Canada. The system is not letting me use my card from the Bahamas, I guess because the postal code doesn't match. Do I have any other option for payment? Can she pu...

JT242 by • Great Neighbour / Super Voisin
  • 392 Views
  • 2 replies
  • 0 Bravos

Resolved! Do old rewards work on 90day plan?

I want to change the same plan I have from 30day to 90day period since I can save 5$/mo. Will I lose my loyalty and friend referral rewards?

Sampai by • Great Neighbour / Super Voisin
  • 423 Views
  • 2 replies
  • 0 Bravos

EverSafe Login

 @CS_Agent Hi,I have an account that has not set EverSafe login yet, and my phone has been taken aboard. I am not able to get the verification code for the login setup.Could you please send the verification code to my email or alert phone number?Line...

Bamboo521 by • Great Neighbour / Super Voisin
  • 869 Views
  • 3 replies
  • 0 Bravos

Resolved! promo plans for September

Did every existing customer get this offer, because I looked back on my messages from Public Mobile and I don't see it?

sunflour by • Good Citizen / Bon Citoyen
  • 1118 Views
  • 12 replies
  • 0 Bravos

Resolved! Subscription Renewal

@ Mod @ Moderator I accidentally chose to upgrade to the new plan on renewal date instead of now. Is it possible to charge me now? Thanks! edited by computergeek541: the users tagged above aren't moderators

Thinesh by • Good Citizen / Bon Citoyen
  • 691 Views
  • 6 replies
  • 1 Bravos

Resolved! Referral code

@CS_Agentin our Community i didn’t see where to enter the referral code when signing up and now I’m signed up. How do I enter the referral code?

DonkeyQueen by • Great Neighbour / Super Voisin
  • 782 Views
  • 5 replies
  • 0 Bravos

Resolved! 6 month suspension

Is it possible to put my account on hold for 6 months while I'm gone?

Lens54 by • Good Citizen / Bon Citoyen
  • 615 Views
  • 4 replies
  • 0 Bravos

sos and phone calls dropping

my phone calls continue to drop even when I'm sitting still in my house and many times I get a "sos" instead of bars on  my phone.

ingridoo by • Great Neighbour / Super Voisin
  • 384 Views
  • 4 replies
  • 0 Bravos

Slow speed

I signed up to p.m. two days ago with an iPhone XR. My download speed is one Mbps. I spent hours on the chat line talking to a robot, but getting no results.

Rc747 by • Good Citizen / Bon Citoyen
  • 1634 Views
  • 20 replies
  • 1 Bravos

Opening Ticket

Can someone help please ?  The chatbot will not allow me to open a ticket. It indicates a problem doing so.  So It says to send a message to @CS_Agent but that doesn’t get accepted either.

Deketele1 by • Good Citizen / Bon Citoyen
  • 629 Views
  • 6 replies
  • 0 Bravos

Resolved! Subscription Not Activated

I was subscribing through the Iphone app and when I got to trying to port my number I encountered an error and it tells me to contact support, but that doesn't work on the app. I then try logging onto the website and completing it through that, it gi...

Migraine by • Great Neighbour / Super Voisin
  • 1456 Views
  • 11 replies
  • 2 Bravos

Lost phone

I lost my phone, it’s been 4 years using it and all accounts has been secure face activated. Can’t remember my password to login to stop service, to reset password it’s send verification codes to my lost number, also an email that i have no access to...

Rod84 by • Great Neighbour / Super Voisin
  • 292 Views
  • 1 replies
  • 0 Bravos

Resolved! Data isn't calculating correctly

My account shows that it's out of data, but when I go in and check my usage it's only about 2GB/2000MB (I have 20GB). I found an earlier thread related to this that said to clear cache/go incognito but the calculations are still not adding up. Please...

Lilci by • Good Citizen / Bon Citoyen
  • 1205 Views
  • 11 replies
  • 0 Bravos

$34/month 90 day Subscription

I’m currently on the $40/month 15GB plan with the old rewards system - $3 loyalty, $4 refer a friend and $2 autopay. I’m interested in switching to the $34/month 90 day subscription but I noticed it says “Earn $1.95/month in points value with our Pub...

Ashley_98 by • Great Neighbour / Super Voisin
  • 1699 Views
  • 21 replies
  • 0 Bravos
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