Community

Making a payment on another account

My parents are currently in another country and their credit card has expired so the latest auto pay did not go through. I would like to make a payment but we are unable to sign on to the account. Two factor authentication sends an SMS but that can't...

Error "not able to process this request" Updating Payment Card

I've been trying to update my payment card on record for days now, and always get the same error. I click 'Manage Payment Method', fill in my credit card number, postal code, expiry and code. When I click to save the new information, I get the error:...

Escalation of support ticket

Does anyone know how to escalate a support ticket? Or how to actually call a support person?  My phone line has not been working for 3 days and I cannot get anyone to help through the online system. This is part of an ongoing ticket that has been ope...

Usage USA

I was in the USA and my phone worked perfectly I just want to confirm that there would be no extra charges I have a Canada US 50 GB plan

Reward

I purchased the 10 point Reward for 1000 US calling but my phone will not allow. Restarted phone, when does it come into effect?Thanks

Transfer phone number

Can’t setup esim

I tried to transfer to public mobile so I followed all the instructions for the eSIM. The data worked for about 10 min then all service got lost. After about 5 hours it still didn’t work so I asked the public mobile chatbot what to do and it see I ca...

Data not working.

Just upgraded my plan from 3G 1GB to 4G 6GB and even after 24 hrs, it's still not working. I have an IPhone XR. Do I need to replace the SIM card when I went from a 3G to a 4G system?

Locked out of accounts

Good morning, I'm locked out of my account and I have trying to get in the last month. I will like to speak to a live agent. 

cant get QR code

Can anyone give me some help. I have an AGM M9 phone that I just bought, just wanted a cheap phone for emergencies but I cant get it to read the QR code unless I am not using the phone properly when trying to read it. I bought the physical sim card f...

USA coverage clarification

I have this plan:The overview and the T&Cs seem to imply different things with regards to USA.So when I go to the USA, does this mean:1.  I have my 65GB of data2. I will receive phone calls made to my number from Canada3. I will receive phone calls m...

physical sim to esim?

Hi there, i'm new public mobile subscriber but i have trouble activating my esim. i have koodo physical sim but i'm not sure if i can transfer my number to esim from physical sim? otherwise i would have to get a physical sim to get activated? thanks!

Place wrong oder of sim

I place wrong oder of sim what I have to do 

APN settings on IOS

I’m having issues with changing the APN settings on my iPhone 11. I know what the APN is suppose to be but when I change it there’s no way for me to save it and it just goes back to default. Does this have something to do with the update on my phone ...

Can’t log in

@CS_Agent i was logged out my account can’t log in and now it says my number is invalid when I try to use it to recover my account by my number still works ??? What’s going on

Service

I can make calls but not receiving calls. The error code is 1B1

Mobile data not working normally for some apps and websites. using a VPN fixes it

Hi. For the last 3 days my mobile internet has been working in a really strange way. Messaging apps like Telegram and Whatsapp takes a long time to receive or send messages(especially media like photos and audios). Also some websites can't load at al...

Can’t text or call when I try login it says forbidden a1

I recently set up an account with pm. Followed all the steps. Converted my number from Telus to pm. Did eSIM. It said everything is set but nothing works. No text no call no data. When I try to login to my account it says forbidden a1 ! Any help woul...

U.S. add on

I purchased the 3 prong u.s. add on. It shows up in my usage a having 11 of 15 days left. However it does not show that I’ve used any data. How can I be sure the plan is activated and working properly? 

I need help getting my four digit PIN

I'm looking at how to go about my four digit PIN

Phone number does not work and set up cannot be completed

I recently purchased a PM SIM card and tried to sign up. But the sign up process could not be completed as a verification code was sent to my new PM phone number but the phone number does not seem to work … I cannot get the SMS.  It appears that with...

Texts

I can call in and out but cant text, my bill is paid dont know why.My