Subscription change

[Alexhope]

I recently changed subscription from $25 plan to $19 which was available for selection.

I had selected "change at renewal". The change did not take place upon renewal.

Thank you for your response.

[BKNS27]

@Alexhope 

I am surprised PM still offer the $19. I was going to do the same but the $19 plan was removed from my account on July 25. 
So I downgraded to the $23 with 6gb of data.

Best to contact a CS_Agent by clicking on the Chat bubble and type in Submit a Ticket or Contact Agent to see why it didn’t switch to the new plan.

[EB0]

@Alexhope 

Did you get charged $25 or $19 for your last renewal?

if you get charged $25, this means the charge didn’t go through, please create a ticket using the chat bit

https://widget.telus.tiia.ai/publicmobile/publicmobile.html