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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 9570 Views
  • 104 replies
  • 25 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 20291 Views
  • 180 replies
  • 24 Bravos

Resolved! Change email address

I have moved to gmail from telus.net. How do I register that change so I can access my account and pay my bill?

Derrick43 by Great Neighbour / Super Voisin
  • 244 Views
  • 4 replies
  • 0 Bravos

Resolved! Phone number release

Text message to release my phone is not coming through. Please send text message to release phone. 

Resolved! Can’t receive calls

Hello,Everytime I dial the number, I get “the customer not available, please try again later.” I have full network on the phone but still can’t receive calls. can you please help?

Sdhatt by Great Neighbour / Super Voisin
  • 444 Views
  • 11 replies
  • 0 Bravos

Resolved! Problem with my plan & Overcharge for my plan

-The plan that I was charge for today August 28, 2022 is not my plan at all.-I've change my plan on my account online to be change on renewal day today August 28, 2022 to $41.25 + 4GB + 4G speed 30 days plan, that was suppose to take effect today but...

Maud by Great Neighbour / Super Voisin
  • 215 Views
  • 3 replies
  • 0 Bravos

Data

My data stopped working and I am getting kissed off whyits been a week almostsays I am activesays I have dataadded more even and nothingpiss poor servicei changed nothing on my phonefix it

OnePuff by Great Neighbour / Super Voisin
  • 189 Views
  • 5 replies
  • 0 Bravos

Resolved! WiFi texts and calls

There is no cell service at my place in the Gulf Islands.  I do have internet.  How can I get calls and texts online?

BCaverhill by Good Citizen / Bon Citoyen
  • 654 Views
  • 12 replies
  • 0 Bravos

Resolved! Can't login My account

I can't log in my account to check balance. Then I'd like to reset password by phone number, but I was told there was an error after I input new password. You can get more information from my pic. 

hanli511 by Good Citizen / Bon Citoyen
  • 207 Views
  • 3 replies
  • 0 Bravos

Resolved! Sim activation xxxx

I suspended my phone sim (phone number xxxxxxxxx) for about 60 days. I have returned to Canada now and want to activate my sim. However, I’m unable to log in to my account to activate the sim. Please activate my sim so that I can use the phone.Thanks...

sukhsandhu by Great Neighbour / Super Voisin
  • 778 Views
  • 17 replies
  • 0 Bravos

Resolved! Overcharged

Hi!I was attempting to add on another 10 days of U.S..talk and text roaming on Aug 25th, 2022 and it kept giving  me error messages at the payment screen saying it wasn't working. I repeated my attempts multiple  times because we were about to leave ...

mkj100 by Great Neighbour / Super Voisin
  • 227 Views
  • 3 replies
  • 0 Bravos

Resolved! Sim card change

Need to change SIM card to new one lost old phone need same number and it will not let me update new SIM card information. 

Markdakota by Great Neighbour / Super Voisin
  • 317 Views
  • 3 replies
  • 0 Bravos

Resolved! Entered the wrong meid number while porting

I got a message saying my esn/meid was incorrect and i will be contacted by public mobile team but they still haven’t contacted. What can i do now? My plan is activated and everything but sim not ported and I can’t go back and change now because i ha...

ravish_dhall by Great Neighbour / Super Voisin
  • 324 Views
  • 5 replies
  • 0 Bravos

Resolved! Email

When I activated my account I made a mistake putting in my dad's email address but now I want to change it to my email address instead. How do you do this I don't see any options in my account?

Resolved! Pre-paid service

Do you know if public mobile offers pre- paid Service? And if yes. What is the most affortable pre paid plan that includes data?

NBA2K by Great Neighbour / Super Voisin
  • 433 Views
  • 8 replies
  • 0 Bravos

SLOW DATA INTERNET 1.7MBPS

Is anyone else having this issue? I have a brand new iphone 13 pro max and not sure why my internet is super slow? 

Resolved! Lost SIM Card

Hello, I recently just lost my SIM card and was just wondering if I get a new one, will I still be able to get back my old number? And is it free? 

Ikran by Good Citizen / Bon Citoyen
  • 632 Views
  • 11 replies
  • 0 Bravos

Add Ons

I have purchased two $15 add ons and my data is still 95%.  Going outside WiFi next week.

LBMann by Great Neighbour / Super Voisin
  • 149 Views
  • 4 replies
  • 0 Bravos

Not receiving verification codes or email

I recently did a number transfer and I'm trying to cancel my subscription (or verify that it has been canceled) but im unable to log in to my account and don't receive verification codes by text or email.Thank you

dbc5638 by Great Neighbour / Super Voisin
  • 179 Views
  • 4 replies
  • 0 Bravos

My phone not in service

My phone has no service I just switched from telus to public mobile. It has been a day and a half with no service.

essence by Great Neighbour / Super Voisin
  • 124 Views
  • 2 replies
  • 0 Bravos

Resolved! Transfer refer a friend credit

When closing one of two family phone accounts can the $1. refer a friend credit be transferred to the remaining phone number account?

Woods20 by Great Neighbour / Super Voisin
  • 473 Views
  • 10 replies
  • 0 Bravos

Simcard Not received yet

Hello, Ordered an a sim card but not received yet, please check the status and let me know. Thank you,Prem

devkotapremb by Great Neighbour / Super Voisin
  • 157 Views
  • 5 replies
  • 0 Bravos
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