Get Support

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Is something wrong with the iOS app?

I downloaded the app to set all of this up, but when it was asking to pick a SIM it was only giving me the option to order a physical SIM card, and I'm switching to Public Mobile specifically for eSIM.I tried completing the subscription on their webp...

My rewards points

Hi,My rewards points where not applied automatiacally like last month. My bill when from $21.85 last month to $34.50 this month. Why?

Unable to Activate eSIM

My phone number got ported over from Rogers six days ago and while Public Mobile thinks that this number is now active with them - I have no access to an eSIM and so no service. It is very challenging not speaking to a human about This.

My account

I can't access my account!!!!! Two days ago, same thing!

Resolved! My bill went from 20$ to 25$

I did not change my previous and my bill went up from 204 to 25$. I would like to get to be refunded and stick to my previous plan. How do I do that ?Thanks

5G

Just signed up for 5G but my phone under cell data is only showing LTE and 3G?I live where 5G is available!tried resetting my phone!switched data roaming on and offswitched between LTE and 3G

Forbidden A1 error code

I’ve tried logging into my daughters account so I can update payment info but I keep getting this error code. I’ve tired on my phone, my laptop and nothing

merge 2 accounts

My husband signed up and it didn't finish as internet went down, started process again and now has 2 accounts with same phone number and credit card charged twice. How to merge two accounts with different email address

Dropped calls, leaving PM

I have used PM for about 8 years, in the last year the number of calls dropped has changed and it is a real issue. I have changed phones from a Pixel 7 pro to a new Iphone 15 and both have same issues at my house. I have tried locking to PM , 3g, LTE...

Overcharged

I used to be charged $22.40 but I charged for May bill at $28. Who knows the reason? Other service providers offer better prices

Help! I can't login to my account because eversafe requires a text message and my screen is broken

Resolved! Online chat support for porting a number over to Public Mobile - security certificate failure

I am trying port my old Speakout number over to Public Mobile and it is not yet working. I received a text suggesting I contact a virtual assistant at:publicmobile.ca.ada.support/chat (https:// in front, but this forum will not accept the full web a...

Resolved! Re: Can't verify with code because phone screen broken. How do I get into account?

this no longer works, the email option is gone

Setting up new subscription

I helped set up a new subscriber and it the process seemed to have ordered and paid for SIM card when one was also included after paying. Can’t contact anyone to cancel . Very difficult to manoeuvre around this site and impossibly to speak to anyone ...

Porting error, incorrect ESN/MEID

I received this text message when trying to port my number over from Virgin. The link in the message is broken. I think the issue was caused by me when I moved my old virgin Sim to a different phone during the transfer. I called Virgin but they said ...

Plans for new activations - possible to get them for existing clients?

Hi, has anyone tried to get in touch with customer service to see if it is possible to benefit from a plan offered for new activations only even though they are existing customers? My son just got his first phone and his plan is much more interesting...

Resolved! retry port in process

need PM to retry port in to transfer my phone number from telus.

Switching to a 4G plan with a 3G phone

Hi, I'm thinking of switching phone plans to the $21 monthly 4G plan. My question is, if I switch to this plan, will it also work with my older phone's 3G only capabilities?

Re: Monthly Subscription

same here, did we lose the $2 discount for autopay? I'm only getting 1 point for the 1 referral, but no points for the $2 autopay discount that I was getting monthly before forcibly switched to the point system.

Losing add-ons if I change my plan

I would like to change my plan, but I have a lot of add-ons from previous rewards. Will I lose all of those if I change my plan?

Resolved! Canada/US roaming

If I have a Canada/US plan for $40.00 per month, do I still need to purchase the data roaming add-on?

Cannot make a phone call with my phone

I’m am a subscriber and I changed my phone from iPhone 10 to iPhone 12. I was not able to use my new phone to make calls then I purchased a new SIM card because because I had an eSIM previously. Please help

Resolved! Stolen Phone

My phone got stolen, so I wanted to suspend my account, however I can't sign onto my account due to 2FA. Not sure what to do to go about suspending and logging into my account.

Can anyone help with getting the account number from Virgin Plus

I am trying to port from Virgin Plus and i have been given 3 different account number all of which did not work, does anyone have an idea how to get the correct one ?

Drop Calls

My phone drop calls more often than before. I have turned off my phone and reset it. Nothing has changed.

Error : not registered on network

I've tried everything it seems but replace the sim card. My plan was suspended but thats never an issue in the past when I wanted to dial #611 and add a voucher. With error, I can even get a dial tone.I need help, cause now I added this voucher in ...

Charged twice after changing plan

Public Mobile charged my credit card on May 30 for June for my previous plan. I changed my plan on May 31 and they charged the new price as well. Will I get a refund for the payment made to my previous plan?

Resolved! Monthly Subscription

I'd like to ask. As far as I know I am charge 9cad for my 15cad monthly subscription as part of my rebate. But yesterday I was charged 15cad. Are rebates still available?

Calls dropping

My calls are frequently dropping multiple times a day. I talk for a few minutes and it drops after a few minutes. I have full bars data is fine.

Credit card

How do I change my credit card, it is not updating

Community

Forum Posts