Get Support
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 75 replies
  • 7 Bravos

Resolved! Travelling

Hello I was wondering , what I should do when I go and travel . I am leaving for a while and won’t be paying the few months it will Return to my plan in September . Should I put it on a pause

Liah-28 by Great Neighbour / Super Voisin
  • 6 replies
  • 0 Bravos

Please everybody contact the moderators for invoice

Its time for PM to provide its customers with a printable invoice within self-serve. Currently an invoice is only provided following a direct request to a moderator. This is a waste of time for both the customer and the moderator.  The chance of the ...

hbalter by Good Citizen / Bon Citoyen
  • 28 replies
  • 3 Bravos

No service

i just ported my number yesterday. Everything was good yesterday but today no service at all. Can anyone please help? 

prissyho by Good Citizen / Bon Citoyen
  • 14 replies
  • 0 Bravos

Resolved! 2GBBONUS didn't work - told to post here

Hi there,I tried using the promo code 2GBBONUS (I even have it emailed to the email I used for signing up).  The person helping me at the phone store made a call (to I am assuming a Public Mobile representative).  They told her to tell me to post her...

migamume by Great Neighbour / Super Voisin
  • 16 replies
  • 0 Bravos

unable. to register my debit card

I am not able to register my debit card. Only my husband debit card works and i do not want to use his card anymore. Have no idea why they do not accept my card. Already called the bank and they said everything is good on their end. Need help!!!

Aenylayce by Great Neighbour / Super Voisin
  • 3 replies
  • 0 Bravos

Resolved! Questions re phobes

Does anyone know whether a refurbished iPhone (from Public) will work on other networks? My dad is on Fido (Rogers) and needs a new phone. 

aaronpbsmith by Great Neighbour / Super Voisin
  • 4 replies
  • 0 Bravos

$40 with 6GB data?

Hello, I wonder will we move towards 6GB for $40 plan soon? Others are offering the same so if Public Mobile doesn’t match then people will switch. For example, Fido $40 - 6GB; PC Mobile $40 - 6GB (on 4G network). thanks

Thanhvx by Great Neighbour / Super Voisin
  • 21 replies
  • 1 Bravos

Resolved! Unable to login to make ticket

I am trying to make a ticket to get my PUK code for a different account, but the service ticket portal refuses to log me in, from any of my accounts. I have tried other browsers, reset my password and other troubleshooting. How can I contact a mod wi...

cvf1 by Great Neighbour / Super Voisin
  • 1 replies
  • 0 Bravos

Resolved! US Roaming - Unlimited Talk not working

I purchased US Roaming - Unlimited Talk (10-day) for $8 but I can not make the call. It still says "your call can not be completed since you used all your minutes"!! I am frustrated!! I just paid $8 for nothing?!!! My Plan ($25) is - 500MB + 500MB at...

Hero9551 by Good Citizen / Bon Citoyen
  • 6 replies
  • 0 Bravos

Swap SIM card

Hi! My sim card is not working well anymore.  I tried it in another phone but the LTE did connect easily.  Can I swap my sim card at a Public mobile store? 

victoria2003 by Great Neighbour / Super Voisin
  • 5 replies
  • 0 Bravos

My Data is not working

When I signed up for Public Mobile, I was supposed to get 500MB of data, plus a bonus 500 MB of data each month, along with unlimited talk and text. I have not ever been able to use my data. I can only use talk and text, and if I am connected to wi-f...

JoanneJ by Great Neighbour / Super Voisin
  • 4 replies
  • 0 Bravos

Activation error

Can anyone tell me what is " Error Code: 831,820 " I received this on attempting to activate today and porting a number from another carrier thanks 

LizzB by Great Neighbour / Super Voisin
  • 3 replies
  • 0 Bravos

Resolved! Forgot e-mail used to sign in

Hi, I forgot the e-mail I used to sign in and started a process to reset e-mail and password. Did the initial verification questions but now a moderator asks me to provide the e-mail used to sign in, which I forgot, yet moderator insists in me provid...

sapochule by Great Neighbour / Super Voisin
  • 4 replies
  • 0 Bravos

Resolved! Relocation assistance

I will be relocating to Ontario. I don't intend to change my number or change my service provider. What all the mandatory steps I need to do apart from changing my address with PM? I ll appreciate all guidance. Thanks  

Punya by Good Citizen / Bon Citoyen
  • 5 replies
  • 0 Bravos

Nokia 225 4G

I got this phone, Nokia 225 4G, and set it up on Public Mobile this week, but haven't been able to get a data connection.  I've been through the access point settings, and it should have the right bands, but so far nothing.

MutePhone by Good Citizen / Bon Citoyen
  • 21 replies
  • 0 Bravos

Joe Mobile Ottawa on Baseline = Awesome

So after going to a Walmart and having to argue about getting a sim without them trying to activate it for me etc etc. I went to Joe Mobile down the road and in just a few minutes walked out with my sim card.  No arguing no hassling.  Pleasant experi...

Kimbear by Good Citizen / Bon Citoyen
  • 5 replies
  • 5 Bravos

Re: Community Terms of Service & New Community Guidelines

Ditto here too fellow member. As a new member I am struggling a little bit with why all my data is somehow gone already when barely used. Do you know what I could potentially type into the search bar....I'm having an awful time or do you just recomme...

Seawatersoul by Good Citizen / Bon Citoyen
  • 17 replies
  • 0 Bravos

Is there a way to move my text messages to my new phone?

I bit the bullet and upgraded from a Moto G6 Play to a LG G8x.Many of the settings moved themselves but the text messages did not. Is there a way to move them (preferably not complicated)? 

G6 by Great Citizen / Super Citoyen
  • 9 replies
  • 0 Bravos