Community

Please everybody contact the moderators for invoice

Its time for PM to provide its customers with a printable invoice within self-serve. Currently an invoice is only provided following a direct request to a moderator. This is a waste of time for both the customer and the moderator.  The chance of the ...

No service

i just ported my number yesterday. Everything was good yesterday but today no service at all. Can anyone please help? 

How to obtain PUK code?

unable. to register my debit card

I am not able to register my debit card. Only my husband debit card works and i do not want to use his card anymore. Have no idea why they do not accept my card. Already called the bank and they said everything is good on their end. Need help!!!

transfer out from public

$40 with 6GB data?

Hello, I wonder will we move towards 6GB for $40 plan soon? Others are offering the same so if Public Mobile doesn’t match then people will switch. For example, Fido $40 - 6GB; PC Mobile $40 - 6GB (on 4G network). thanks

Swap SIM card

Hi! My sim card is not working well anymore.  I tried it in another phone but the LTE did connect easily.  Can I swap my sim card at a Public mobile store? 

My Data is not working

When I signed up for Public Mobile, I was supposed to get 500MB of data, plus a bonus 500 MB of data each month, along with unlimited talk and text. I have not ever been able to use my data. I can only use talk and text, and if I am connected to wi-f...

Activation error

Can anyone tell me what is " Error Code: 831,820 " I received this on attempting to activate today and porting a number from another carrier thanks 

Re: I have no cellphone service! Is there an outage right now?

For the past 45 minutes I keep losing my service., the message I get on my phone is Selected network Public Mobile is not available....frustrated as no real time live help as to what is going on

Re: sim card disbled

I was on my account and requested a port of my old number

Nokia 225 4G

I got this phone, Nokia 225 4G, and set it up on Public Mobile this week, but haven't been able to get a data connection.  I've been through the access point settings, and it should have the right bands, but so far nothing.

Joe Mobile Ottawa on Baseline = Awesome

So after going to a Walmart and having to argue about getting a sim without them trying to activate it for me etc etc. I went to Joe Mobile down the road and in just a few minutes walked out with my sim card.  No arguing no hassling.  Pleasant experi...

Re: Community Terms of Service & New Community Guidelines

Ditto here too fellow member. As a new member I am struggling a little bit with why all my data is somehow gone already when barely used. Do you know what I could potentially type into the search bar....I'm having an awful time or do you just recomme...

Is there a way to move my text messages to my new phone?

I bit the bullet and upgraded from a Moto G6 Play to a LG G8x.Many of the settings moved themselves but the text messages did not. Is there a way to move them (preferably not complicated)?