5g not working

[IceRooster]

Subscribe yesterday to 5g plan and 5g is not showing as an option on my iphone11. Only LTE and 3g. Can someone please help me? Thanks

[LitlLdy · Accepted solution]

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@IceRooster wrote:

My mistake mine is an iphone12 ios 16.3

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@IceRooster , my iPhone is updated to the latest iOS which is 16.6 !

[NDesai]

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@IceRooster @ wrote:

No i don’t see the 5g option and yes I’m incrhe 5g coverage area. My wife is also with PM and 5g is working on her phone.

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As softech mentioned, iOS 16.6 is the latest. Have you tried checking for an update again?

[Xiaotian]

Because iphone only supports 5g network since iphone 12 and onwards. There's no way for iphone 11 to support 5g network as it's a hardware compatibility.

You will be able to have access to 5g network once you used it on a compatible devices.

[Handy1]

@IceRooster  iohone 11 is not 5G compatible . Just iPhone 12 and up are . 

Adding sorry missed that you actually have iPhone 12 so it should work . I had similar issue today with Samsung s20 5G works with Telus sim gets 5G but not with public mobile sim check it out @IceRooster 

https://productioncommunity.publicmobile.ca/t5/Get-Support/Samsung-s20-5G/td-p/1043088

[IceRooster]

No i don’t see the 5g option and yes I’m incrhe 5g coverage area. My wife is also with PM and 5g is working on her phone.

[softech]

I think someone earlier today updated to 16.6 or 16.4 and the 5G options there

and remember to update Carrier Profile as well

[NDesai]

@IceRooster Do you see the 5G option in your Settings > Cellular > Voice and Data options? If yes, set it to 5G and see if works. Another thing to confirm is if you are in the 5G coverage. You can review the coverage map to see if your area is covered. 

[IceRooster]

IOS updated 16.3.1 still no 5g

[softech]

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@IceRooster wrote:

My mistake mine is an iphone12

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@IceRooster  if iPhone 12, then update the iOS first 

[IceRooster]

My mistake mine is an iphone12 ios 16.3

[IceRooster]

My mistake mine is an iphone12

[NDesai]

@IceRooster  "the current 5G compatible iPhones are only within the iPhone 12 series and above. To summarize, you'll never be able to use the 5G network on an iPhone 11, 11 Pro, or 11 Pro Max"

[softech]

@IceRooster 

what iOS version  you have?

for iPhone, we have couple confirmed that once you updated to the latest iOS, and update the Carrier profile, you will see the 5G option there

update: as @NDesai confirmed, the above trick does not apply to iPhone 11 as iPhone 11 is not 5G compatible 🙂