Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...
Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Is there technical help at Public? I need to activate my eSIM. The QR code I received doesn't work. I'm not sure who can help with this.
I am in the process of setting up my phone with Public from Rogers. I received the QR code for my eSIM in my email. I scanned it to activate it and got this message:Unable to activate eSIM. You can try again (which I did) or contact your carrier for ...
Hello,Currently I have these rewards per monthLoyalty: $2.00Subscription: $2.00 When I select 3 month plan, Shouldn't I be getting a total of $12 discount? My upcoming payment shows rewards as Loyalty -$2.00Subscription -$2.00Shouldn't this be Loyalt...
Hello, I recently activated an esim from a different account , but because of some error, I was not able to add that esim to my mom’s phone, now she has no access to the sim or the number(we don’t even know the complete number), and the number is act...
I bought a SIM card and activated my account all online with my credit card. Will the monthly bill automatically go onto my credit card from now on?
Wrong MEID number entered and now I can't get my number to transfer over from Cityfone to Public Mobile..any thoughts?
Hi, my daughter just renewed her $25 plan, if she decided to switch to the new $34/90 days plan NOW, what happen to her money to the old plan? Would it transfer to the her credit?
Hi,I am having issue accessing my account, it keep taking me to the "Resume Activation" page and when I click it and try to log in, it say my email and password does not match. I've already purchased a plan. Please help.
Hi, I purchased odd-ons the US rooming call but still I can not call to the US, it says I do not have enough minutes, can anyone please help me
I had issues with making a payment, now that I have that figured out it is saying that my email and password don't match (they do) and when it sends me a code by email, I put in the code and it says the code is wrong... what am I doing wrong? I would...
My wife was offered a discount on a plan. How do I go about obtaining that same discounted plan?
I never received my first text to approve the port. When I contact Rogers they say that Public Mobile has to request the port again, but when I look into the help, it says I need to contact Rogers. Any help would be appreciated, just need to have the...
Hello,I signed up with PM on August 27th, 2023 and ported my number over from Fido at that time.After a few minutes, I was able to make outgoing calls from my phone on the PM network, setup my voicemail, and send and receive text messages via PM. I h...
Hey I didn’t get my sim.Been 3 weeks now
Hi,I had an old phone plan before, I moved to another province a few days ago, so I need to cancel it. But I cannot remember my old account info cause I set autopay. So, anyone can help?Thanks,
Im traveling to South America. Is it possible to use it there?
Hi @CS_Agent,My mom's phone is deactivated because the credit card on file has expired. I would like to change it, but when I tried to log into her account, it requires a security code, which is sent to her phone number that has just been deactivate...
I am currently on the 20 GB Data at 4G Speed for $39 plan and would like to take advantage of the discount offered on a 90-day subscription. My next renewal date is September 19, but the offer is currently advertised as only up to September 5. The sy...
Hello Today I had problem to login, but finally I was able after 10+ retries.My problem now is when I login , I see attivate your account, but I aleady have a account.Anyways I clicked on activate my account and I am redirect to login, I enter my lo...
Dear support teamI transferred my first line number from Fido to Public Mobile this morning.As I was trying to transfer my second line to the same account at Public Mobile, my first number disappeared and I can no longer use it.Please please help me...
I have a new account, new SIM, new phone and yet can't get logged in to my account to complete the activation or even request a trouble ticket. I am in a perpetual loop of inputting my info, then the code that is sent and then if all just goes around...
How to check if my old number is still in the number pool? How to contact with the CS_agent?
I transferred my number from Fido to Public, I received Fido's confirmation of this but then I received a text from Public saying they are having trouble transferring my number, looks like an incorrect ESN/MEID was entered. How do I resolve this?
Can someone help or confirm if the payment section is giving me an incorrect discount, and if the correct discount should've been multipled by 3? i believe the total discount should be $27 for the 3 months.This is the current plan that i have. $33.90...
I purchased an add on for US roaming for $30 plus tax. When I crossed the border into the US I received a text message from Public Mobile offering the same add on for $10. The one time I tried to use Safari on my phone, it didn’t recognize the add-on...
Hello!the Public Mobile Gods have listened! (read?) A new promo was launched for us loyal customers! I’m sure people have noticed the 20Gig for $34 on a 90 day subscription plan today…but never the less…It’s a great plan…Thank You! {Insert} A Happy D...
HelloMy public mobile Sim card which eyeballs about a year and a half before doesn’t work on TG 100 GSM gatewayCould you please help me to find out how Can i change my Sim card to new one Or help me how could I registered my SIM card on that device
Hello,I don't make calls outside of Canada normally but my brother lives in the US.On a rare occasions I need to call him from my phone. Can someone direct me on what the Long Distance Rate would be if I make a call to the US and I don't have an Add-...
TIA! So I was randomly looking on the app at my subscription and when it renews, and oddly enough it wasn't showing me everything that's included in my plan (which is the $45 4G plan with free canada wide texting and calling with 30 gigs of data). So...
I have a. Phone+ 1Gb plan for 22.00 . Dollars. I got a text offer from public for 5gb 4g for 35.00Is this 35.00 for phone and 5gb or 35.00 plus the 22.00. If it's going to be 57.00 I will get along with what I have plus wifi
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