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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 11094 Views
  • 107 replies
  • 27 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 22032 Views
  • 181 replies
  • 24 Bravos

Resolved! can't get my email verification due to server error

I need to login to one of my account set for my kid to check payment issue. I tried to login to the account but it asked me to get verification code to my email but my email server has problem at the moment. How can I access the account to solve the ...

Lucyum by Great Neighbour / Super Voisin
  • 251 Views
  • 3 replies
  • 0 Bravos

Resolved! sms rebate

Just receceived a sms from "telus" with a link for an e-transfer for a debate.Is this a scam?Read it but did not use the link.

CB51 by Great Neighbour / Super Voisin
  • 187 Views
  • 3 replies
  • 1 Bravos

Resolved! account suspended

i was  outside  of  the country now i will return I'm inquiring regarding my account it was suspended temporarily I hope, soCan you please confirm whether is temporarily suspended or not? in order to avoid useless paying thank you for  your   help in...

fetadien by Great Neighbour / Super Voisin
  • 847 Views
  • 6 replies
  • 0 Bravos

Resolved! Visiting the USA.

Hello, if I am down in the US, can I receive text messages? Imessage on wifi I know will come to me but what about incoming from an Android for example? My plan says unlimited international texts, but that from Canada anywhere else and not from the U...

hz9tk7 by Great Neighbour / Super Voisin
  • 247 Views
  • 2 replies
  • 0 Bravos

Resolved! $30 preowned phone credit

Doesn't look like I got my $30 phone credit from June. I used the same email to purchase as my account email.

thetoope by Great Neighbour / Super Voisin
  • 293 Views
  • 3 replies
  • 0 Bravos

Resolved! Switch to pm

Help: I am going to help my friend switch her phone to PM online as unfortunately no store s doing this anymore in here.So, what informations should I have about my friend? And steps? I am nervous  

Lehaha by Model Citizen / Citoyen Modèle
  • 427 Views
  • 11 replies
  • 2 Bravos

Resolved! Overcharged Account/Communication

I have tried to submit a ticket to have an agent check on overcharged autopay.  The process requires login to the community account - when I login, it returns an error message.  The frustration must be obvious - this message is being sent from the co...

9440310 by Great Neighbour / Super Voisin
  • 242 Views
  • 4 replies
  • 0 Bravos

Resolved! I would like to activate my number

I would like to activate my phone number but unfortunately, it’s been a while and now it’s not allowing me to go to my account or get a ticket. what should I do?

Warda by Good Citizen / Bon Citoyen
  • 341 Views
  • 9 replies
  • 0 Bravos

Resolved! Phone returns

I need to return this phone but I do not have the order number so I cannot submit a ticketi am at my 

KeithHehn by Good Citizen / Bon Citoyen
  • 267 Views
  • 2 replies
  • 0 Bravos

Resolved! Need help re routing my number

Today I switched from Public Mobile to Freedom Mobile. It says I cannot switch the number because there is an issue with my Public Mobile account. I need my old number released immediately to Freedom from Public Mobile. Thanks

taram123456 by Great Neighbour / Super Voisin
  • 204 Views
  • 2 replies
  • 0 Bravos

Resolved! Changing credit cards

I would like to pay with my Visa card instead of my Master card. Is that possible and how do I do that? Thank you

saskatoon50 by Great Neighbour / Super Voisin
  • 331 Views
  • 2 replies
  • 0 Bravos

Resolved! us roaming not working

paid for us network and data add ons the data works intermittently the cellular network will not connect at all unless i am connected to a wifi network how do i fix it edit: roaming is on. i am using signal messenger. phone is an android j3

omnideuce by Good Citizen / Bon Citoyen
  • 686 Views
  • 13 replies
  • 0 Bravos

My account

Not able to log into my account keeps popping up with this page is no longer available 

agartner2496 by Great Neighbour / Super Voisin
  • 709 Views
  • 5 replies
  • 0 Bravos

Resolved! Updating address

I'm trying to change the mailing address for my kids as follows: xxxxxxxxHamilton ON Lxx 0xx But it's persistently adding Stoney creek in the 2nd address field. I tried to remove it, but to no avail. Thanks Edit by Dunkman: removed personal informati...

ikrakhoy by Great Neighbour / Super Voisin
  • 248 Views
  • 2 replies
  • 0 Bravos

Resolved! Rewards

If I change my plan, downgrade it, will I lost my rewards

johnnycake by Good Citizen / Bon Citoyen
  • 328 Views
  • 4 replies
  • 0 Bravos

Resolved! Expired Credit Card and U.S data issue

Hi everyone, I have 2 issues 1) My credit card recently expired and I updated the information a week ago and saved it. Today I got a message saying that my service has expired. I promptly paid it even though PM's system should have charged my new cre...

pmuser1807 by Good Citizen / Bon Citoyen
  • 405 Views
  • 5 replies
  • 0 Bravos

auto pay not working

i'm auto pay using my credit card but i recieve msg. that i need to pay my outstanding balance my card is not maximized and not expire

Wondering_why by Great Neighbour / Super Voisin
  • 259 Views
  • 3 replies
  • 0 Bravos

Disabling VoiceMail

I was reading in another posting that I can disable voicemail by dialing *004*8080000000# Is this only for Public Mobile or will it also work for Koodo?

FlutteringBy by Great Citizen / Super Citoyen
  • 569 Views
  • 10 replies
  • 0 Bravos

Resolved! Free calls to Iran

Does public mobile has the option for customers to call Iran for free like other providers?

1328 by Good Citizen / Bon Citoyen
  • 201 Views
  • 3 replies
  • 0 Bravos

Phone not working

Why does my phone not recieve incoming calls sometimes and my text messages sometimes wont send out

condambroso by Great Neighbour / Super Voisin
  • 144 Views
  • 3 replies
  • 0 Bravos

Public mobile owe me 100$

I am trying to add money in my account using vouchers and when I call 611 it says they can't process it right now then online it says that have allready been used but they are new I'm the only one who touched them and did not use them so now I spend ...

jeremyp by Good Citizen / Bon Citoyen
  • 496 Views
  • 13 replies
  • 0 Bravos

Anyone see the new plans? 👀

Yahoo!Making 4G speed plans more attractive is great! For $40, you get 5GB of 4G speed. That is very tempting! for $5 more I can get 4G speed instead of 3G speed. I'm planning to switch plans soon!

LeePublic by Deputy Mayor / Adjoint au Maire
  • 715 Views
  • 14 replies
  • 3 Bravos

French and password

When trying to change my password in voicemail I mistakingly switched to french. Now my voicemail is in french and my password wont work, please help. Percy 

peeps by Great Neighbour / Super Voisin
  • 281 Views
  • 5 replies
  • 0 Bravos

"0$ undefined - undefined." For new plan starting soon.

I am switching to a new plan on October 31st however the plan details disappeared and now it only shows "0$ undefined - undefined." Am I going to run into issues? I think the plan was limited time only though I also forgot the details.

AdamC by Great Neighbour / Super Voisin
  • 733 Views
  • 25 replies
  • 0 Bravos

Resolved! excess monthly charge

I redeemed $15.00 reward for 1 gig data and was charged $37.29 for my monthly plan which I did not change. Please help. Thanks 

drray006 by Great Neighbour / Super Voisin
  • 250 Views
  • 3 replies
  • 0 Bravos
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