Get Support

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Subscription not activated

I just got the 90 day plan for 90gb, but trying to activate the plan and the app simply says subscription not activated after I went through all the steps, and just told me to contact customer support. Please advise, thanks. @CS_Agent Edit: ok i miss...

Can not access my account information

I last access my PM account information in Feb. I topped up my SIM for 1 month so the SIM card will not expire. This is done through the internet from overseas.When I try to access my PM account it now wants to send me a verification code via SMS. ...

New phone number used for scams and potential minor calling. want it changed

I keep receiving calls from people saying they receive calls from my phone number and one person keeps calling convinced this number is for someone else and they seem to be a minor. I am not comfortable using this phone number and want it changed. I ...

Resolved! VOLTE Activation?

For those of us who activated before Feb 23, 2023 do you have to message an agent to switch you over to VOLTE or are they actively doing this automatically? If PM is doing this automatically how is the customer notified and what is the timeline we ar...

Transfer my number to my new number

Which number do I have to phone to talk to a customer service representative to get my old number ported to my new number?

The new PM App

Some questions.Using an iPhone XRWhen I login to the app, why do I have to login in for a second time to the community?Why don’t I stay logged in. It disconnects after a period of time. I do click the option to sign on without going through ever safe...

LOST MY ACCOUNT!

Just great! After some of my posts and solutions were deleted - now I can't log in to my account - NOW WHAT?That's what I now get!LET’S COMPLETE YOUR ACTIVATION.Resume ActivationGo to Login Page PS ——CS Agent was able to reset account back to normal...

wrong package

I paid the wrong addon I just wanted data and I did us roaming just then Can I get my money back

service on hold

my mobile sevices is on hold even after making payments

SMS

I ve been with Public for 5 years and every month i use to receive sms text message that confirms that my payment was received on the 1st day of renewal. Does public just not do that anymore? Its been 2 months since i received the sms confirmation...

Porting

I am trying to port my number to public mobile. I have the number working but the SMS has still not transferred over. I can accept phone calls but the SMS still only go to the openphone app. I can send from the other app but am unable to receive...Is...

90 days subcription

my understanding: so for 90 days susbcription, you pay 3 months fee ahead, if it says 30G/month you are total get 90g, and it rolls over to next month within the cycle if you have left over from the first and second month.what about first month can ...

Need Help

Could I have an admin message me, to help my step dad with his phone. It hasnt been working for the past couple of days and he has no idea how to fix it.

cannot log in to account

you guys took my money for buying plan, ever since that step nothing worksIt says next step is to activate my SIM card with Android app. But I cannot log in.i cannot log in to your app/website from 2 different phones or my laptop (so its not a cookie...

PUK code

My daughter accidentally turned SIM pin on, on her phone and now she only has SOS access. It says she needs her PUK code. How can she get that. She can’t log in to her account because they text her the confirmation code to log in but she can’t receiv...

Want a refund for a SIM card that was never delivered

I ordered a SIM card two months ago that I never received. I no longer have a need for this SIM card and I would like to have a refund for it. The order number is 339193. Thanks in advance.

Resolved! Reset Password Loop

I am trying to reset the password to my account. I can change the password get an email saying the password was successfully changed but the new password wont work and it keeps taking me to the change password page and eventually my account locks. ...

Son's subscription suspended due to expired CC, can't get texts on phone, no longer has email access

Hi everyone,This might be a tough one to solve. I pay my son's public mobile bills, but my credit card expired. This seems to have suspended his account, and now he can't receive any calls or SMS texts (although he still gets iMessage texts and we ...

Resolved! Community won't let me use my original nickname

I have gone with the nickname of "nalorin" (or "Nalorin") for ages. And that's what I used to use as a nickname, here. Now, after all of this "EverSafe", when I log into the community, it demands that I select a username, but my normal username is sh...

Is it my phone or issue with roaming

I am in the USA right now. I got the roaming bundle which includes text and data. Every few minutes, or when my phone is not active my LTE data is dropped. The only way to get it working again is full on/off or switch from LTE to 3/2G and back to L...

Re: A Different Mobile Experience is Here!

Wow, seems like PM is going downhill

Resolved! Missing Data

Hi there.Though my bonus minutes still appear to be intact, I'm missing all the bonus data I accrued over the last few years. This seems to have occurred since the points system was offered, though I didn't opt inCould someone look into his please?T...

Resolved! switching old phone number from lost phone

we lost a phone weeks back while travelling in US; I tried to cancel the service, but the only option was to suspend the account, which I understand stays in limbo for 3 months (?).we bought a new phone, and i tried to set up a new account, but it re...

Resolved! how to transfer my number when my phone was stollen?

My phone was stollen today. I have put my number on hold. How do I transfer my same number to a new phone? My number is ***-***-****thanks,Lori

Resolved! Didn't get esim

I activated a new plan on iphone and transfer number from koodo but the app didn't let me download esim.

Poor phone reception

Have changes been made to cell coverage? For the past couple of weeks I have struggled to hold a successful phone call from my home. IF it connects, the voices cut out or one side does hear the other. This is for both incoming and outgoing calls.I ha...

Resolved! Transfer of phone #/Set up of account

It has now been over 7 hours since my transfer of phone number to public mobile and the phone is still not active. Is something wrong? I am now without a working phone. I was told this process should take no more than 5 hours. My old phone no lon...

Resolved! porting my number

i am porting my number to chart . please approve the request .

90 days subscription and rewards

The question is:Why there is no transparency?Why do we have to go thru 90 days subscription to get clear answers?Why community members keep imagining answers then say will see in 90 days?If there is no transparency on PM website there is something no...

Resolved! Resubmit transfer request

How do I get my transfer request resubmitted?

Community

Forum Posts