cancel
Showing results for 
Search instead for 
Did you mean: 

Can’t create ticket for moderator

Blanche2
Great Neighbour / Super Voisin

Hi, 

 

I am having difficulties creating a moderator ticket for an invalid SIM card problem. How am I able to create a ticket to speak to a moderator when the platform is creating consistent error messages?

6 REPLIES 6

make sure you check in the inbox for reply

hard to say how long, there are factor like if they have too many tickets or so. 

HI @Blanche2 

usually fast, myself always get a first reply back within an hour. If simple problem, could have resolved everything in 4 hours every 3 or 4 messages back and forth

Blanche2
Great Neighbour / Super Voisin

Sent a PM what is the rough waiting time for a response?

Blanche2
Great Neighbour / Super Voisin

My phone bill is on hold, as my banking info changed, I am trying to reactivate my account but it is saying invalid sim as well as error messages while trying to do so 

hTideGnow
Mayor / Maire

hi @Blanche2 

is that a new activation? tried the sim in another phone?

To seek help from PM support agent,   you can  submit by direct message:  
      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437        

slusagm
Mayor / Maire
Need Help? Let's chat.