Can’t create ticket for moderator

[Blanche2]

Hi, 

I am having difficulties creating a moderator ticket for an invalid SIM card problem. How am I able to create a ticket to speak to a moderator when the platform is creating consistent error messages?

[slusagm]

make sure you check in the inbox for reply

hard to say how long, there are factor like if they have too many tickets or so. 

[hTideGnow]

HI @Blanche2 

usually fast, myself always get a first reply back within an hour. If simple problem, could have resolved everything in 4 hours every 3 or 4 messages back and forth

[Blanche2]

Sent a PM what is the rough waiting time for a response?

[Blanche2]

My phone bill is on hold, as my banking info changed, I am trying to reactivate my account but it is saying invalid sim as well as error messages while trying to do so 

[hTideGnow]

hi @Blanche2 

is that a new activation? tried the sim in another phone?

To seek help from PM support agent,   you can  submit by direct message:  
      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437        

[slusagm]

maybe a problem with the login?

try message PM here

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437