Phone says I'm out of minutes yet I'm at the beginning of my billing cycle and have unlimited talk

[WRimm]

I am paying for unlimited Canada Talk and 30G data. I'm near the beginning of a new billing cycle and my payment history shows the last payment was successful. Now I cannot receive or make calls because the operator says I used all my minutes and to call to add more minutes. I tried to create a ticket for someone to help me but the ticket system is brain dead.  Can someone help me?.

[slusagm]

Sorry, should be 1855-4PUBLIC, call from another phone 

[WRimm]

Cycle started Last Updated Mar 08, 2025 to April 7,  2025. Reset the phone multiple times to no avail. I'll reach out to public somehow as I can't make calls to the 844 number you provided. Thanks anyhow

[Chalupa_Batman]

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@WRimm wrote:

I am paying for unlimited Canada Talk and 30G data. I'm near the beginning of a new billing cycle and my payment history shows the last payment was successful. Now I cannot receive or make calls because the operator says I used all my minutes and to call to add more minutes. I tried to create a ticket for someone to help me but the ticket system is brain dead.  Can someone help me?.

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Hello @WRimm 

That seems to be a system error. If you're unable to make or take calls, I'd suggest reaching out to a CS Agent and asking them to reset your connection to them on their side.

Please use the chatbot to open a ticket: https://widget.telus.tiia.ai/publicmobile/publicmobile.html?lang=en

If you receive an error message that you are unable to open a ticket, send a private message to a CS_Agent: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 .

A Customer Service Agent will reply to your community inbox here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage      

[slusagm]

What is showing on My Account for cycle starts date?  Check aging using browser with incognito mode.  

And call 1844-4PUBLIC to confirm 

Try reboot phone once more..