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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

SIM card Stolen

Hello, I am in Mexico. My SIM card was stolen. when my wallet was stolen. I had another SIM brought from Canada from family visiting. I need help changing this new SIM card to my old phone number. I have also been unable to access my account wi...

Incompatible device for E-Sim (Need Refund)

I bought a E Sim from Public Mobile not realizing my phone is incompatible. I will to be refunded so I can go about buying a Physical Sim Card.

Porting from Fizz to Public Failed. Somone from Public is supposed to reach me?

Hi guys, or Public Mobile, I tried porting over and it said the IMEI was wrong even though I copied it. I'm not sure if i put the wrong IMEI (IMEI 1 vs IMEI 2) since public mobile's esim installed. It also said the account number from Fizz was invali...

Referral credit not applied to my 1st payment

Hi,I've activated my plan using a referral code, but I don't see the credit applied to my first invoice. Could you clarify why?Thanks,

Who is EverSafe

I am trying to find more info on eversafe; like who it is, what it is, privacy policies, etc. In context of PM; it would seem it is a platform owned and operated by Telus. It uses a purple leaf logo and indicates trademarked; presumably by Telus.Wh...

Resolved! Sim pin

What is my sim pin number

Resolved! Details about the Canada/US Plan

I just got the Canada/US unlimited 10GB plan, and as far as I understand, all of the scenarios below are true. Please let me know if this is correct or incorrect. I can:Call/text from Canada to Canadian numbers free Call/text from Canada to USA numbe...

Switched to Koodo

I switched to Koodo and have had an awful Time porting in my old number, long story short I don’t have access to my old phone or phone and my public mobile isn’t active now. Can’t seem to talk to any rep to help me at all.

[Resolved] OUTAGE: Degradation of wireless services in Chilliwack, BC.

This outage has been resolved.https://www.telus.com/en/bc/outagesThere is a current Mobile outage for Chilliwack, BC.The following outages include:Mobile - DataMobile - Text (SMS & MMS)Mobile - Voice CallsMobile - 911 CallingFallback CoveragePlease n...

No longer connected to old community nickname

I've been frustrated trying to log in with my old username. It seems that you can no longer log in with the username & password, & now you have to log in with your public mobile account. But if I enter my old community username which is bluejaywpg, i...

problem login into Public Mobile app

I am a new user and I can login into Public Mobile on my computer but not on the Public mobile app on my phone. The app on the phone keeps showing me Login screen, no error messages. I can not complete my activation and I already made a payment. What...

Customer support agent

Hi, is there a way to get help from c customer, support agent and how

can you change my phone number ive been getting too many spam?

Physical sim to esim

I’m upgrading to an Iphone 16e. I have a physical sim card and can only use an Esim, how do I do this?

Question about US Calling

Hello, I am not a current user of Public mobile.I am very interested in the US and Canada $29 / mo plan. I live in Canada but I am planning to be in the USA for a couple of months. So, I just wanted to clarify some things regarding what I can do with...

Number transfer nightmare

This is just too much.Hi, I'm switching from freedom mobile and while they sent me the request message, PM automatically switched my esim and my reply to freedom didn't go through. Now they are saying PM has to semd another request. Can someone assis...

Port out urgent

Can anyone help submitting a manual request to my Providr for port out please. Reply asap

How to pay my overdo balance

Hi my account is right now suspended and I would like to pay for my overdo payment and resolved this matter.

Device not eSIM supported need to change to SIM Card

hi…I placed my order and signed up for my account thinking my iPhone was eSIM compatible it wasn’t until I went to complete the process that I made aware that it was not eSIM compatible. The message I received said to contact customer service to canc...

Suspended account

Hi there. I set up mine and my husbands account in November. A payment didn’t go through on his account so it is suspended. Question: Does he have to go into Public Mobile himself on his device to fix it? We can’t remember his password. Would it be h...

Subscription Cancelled

I subscribed to a new plan and it was supposed to start today. I got charged for the new plan this morning, but now my account says my subscription has expired. I can't call or receive texts. Please help.

travelling

Any suggestions when travelling to Mexico using public mobile as provider. I am from Ontario. Just noticed Public Mobile doesn't have a plan for Mexico. I should say doesn't have an add on for Mexico

Resolved! Two phone numbers in the same account?

Is it possible to add another phone number to my account? I would like to bring my wife's phone number to my account.

Artfone identity activation problem

I bought a Artfone flip phone and activated the card on my iPhone with the app but now when signing in it requires me to confirm my identity but the phone has no text feature on it to receive the verification code. How can I go about verifying my ide...

New phone

I just purchased a new phone. How do I add to my account?

Service is cut

I paid my subscription on 19/02/25 via recharge.com coz i can't update cc . Now the cut my service. Can you reactivate, pls

Username in community

Hi all Does anyone know: is there a way to change username for community posting? If so how to go about doing that? thanks for your help !

Resolved! New credit card added autopay did not work

Hi there,I added my new credit card to my account and I pay with autopay. Now my subscription is one day past the end date — subscription expired yesterday.I have tried the following two ways to pay:1. Through the notice alert at the top of the scr...

Points system disappointing

Anyone else finding the new points system to be seriously lacking compared to the old one?The old one had rewards automatically deducted from the monthly bill, and actually rewarded its customers for being loyal, one dollar for every year of loyalty....

How do you know if you are registered for eversafe

I can't update my credit card info in my account I only have to update expiration date

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