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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 117 replies
  • 30 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 183 replies
  • 26 Bravos

eSIM will not activate

It’s compatible tried the support forum stepsstill will not activate How do I submit a ticket? 

Levi24 by Great Neighbour / Super Voisin
  • 2 replies
  • 0 Bravos

I can't received message aborad area

Hello.I'm out of the country right now.I'm staying abroad and trying to get an authentication text from my Canadian number, but it doesn't come.If you look at the picture below, the Unlimited international text is -2 left, and if you look at the text...

2023-12-13_09-13-19.jpg 2023-12-13_09-15-44.jpg
WoosungLiM by Great Neighbour / Super Voisin
  • 5 replies
  • 0 Bravos

My Account is suspiciously messed up

Hi, around 5:30 pm CST, I noticed I can't send calls or messages. I logged in and noticed suspicious nonsense on my portal.1) My portal says I have put my services on hold, which I have not,2) The 10 dollar promo credit that should be applied to my D...

CarlsonJR91 by Great Neighbour / Super Voisin
  • 3 replies
  • 0 Bravos

Resolved! I was trying to port in from rogers

Setup account with eSim but i am sending message to rogers and it keep getting failed,what is the solution? How to resend request again? 

bhullarpr by Great Neighbour / Super Voisin
  • 3 replies
  • 0 Bravos

Phone is not connected to network

Just re-newed my plan after auto pay didn't go through, I upgraded the plan to a better version, and was working for about 4 hours after this, but now I cannot send texts or make calls. I've reset network settings, and tried restarting my phone, none...

Adam_Dalton by Great Neighbour / Super Voisin
  • 4 replies
  • 0 Bravos

Resolved! Unable to call Panago? (310-0001)

Recently tried calling Panago Pizza (310-0001) after porting back to PM after a number of years and was surprised I was unable to do so:Hi Public Mobile here. Sorry your call cannot be completed as dialed. Please check the number and try again.Luckil...

chris69 by Great Neighbour / Super Voisin
  • 16 replies
  • 2 Bravos

Porting Number from Company-owned business mobile account (Telus)

Hello!Our company is switching over to reimbursement for phone plans rather than corporate handling all the billing, payments, etc.  So I've switched to PM, and I've told our IT folks that my line is ready to port.  Do I just wait till they give me t...

thewong by Great Neighbour / Super Voisin
  • 2 replies
  • 0 Bravos

Invaldi SIM

Hello All, I am trying to upgrade my plan but it says invalid SIM.  I have been trying to resolve this for the last 4 months.  When I try to submit a ticket it tell me agents are not available. I am still getting charged and paying my monthly payment...

Livie by Great Neighbour / Super Voisin
  • 3 replies
  • 0 Bravos

Over charged

Hello , I pay for 2 lines every month 50$ , and last month I see other payment of 17$ to public mobile, why you charged me 17 $ extra? I didn't use any internet extra.The strange thing that I don't see this charge on public mobile account , I only se...

Oleg5566 by Great Neighbour / Super Voisin
  • 5 replies
  • 0 Bravos

Resolved! add on data purchase

On November 17,  I purchased 200MB of data. A few days ago, I saw that I had more than 50% left. Today, I could not find the add-on data in my account. It was less than 30 days. What can I do?

zhengbe21 by Good Citizen / Bon Citoyen
  • 13 replies
  • 0 Bravos

Canada wide long distance add-on

I had purchased over 5000 minutes for the above add-on. Still my long distance calls are not going through. 

sidg by Great Neighbour / Super Voisin
  • 5 replies
  • 1 Bravos

US add on not working after changing phones

I changed my sim card from an unlocked android samsung galaxy to an unlocked iphone 12. I have a US Roaming add in that I purchased to use with the Samsung galaxy. However, when I changed the sim card from the samsung galaxy to the iphone 12, the US ...

pete41 by Great Neighbour / Super Voisin
  • 3 replies
  • 0 Bravos

6 digit pin

Can anybody help me find the 6 digit pin? It says it's all set up but to continue I need a 6 digit pin, I'm not sure if I can receive texts yet and there is not option to have it sent to my email instead... any help would be greatly appreciated.

SAMSE by Great Neighbour / Super Voisin
  • 2 replies
  • 0 Bravos


My  3G data plan of 1GB that was renewed automatically today-Dec. 12, has not worked since morning. What is the issue, please?

yemilad2 by Great Neighbour / Super Voisin
  • 3 replies
  • 0 Bravos

BOXING DAY 60Gb for $45 - unlimited data?

I am thinking about switching my current plan at renewal to the boxing day promotion of 60GB Data for $45 monthly ($40 per month with 90 day subscription).Is this plan unlimited data at reduced speeds?  It seems the disclaimer changes from saying it ...

Anthem2023 by Good Citizen / Bon Citoyen
  • 2 replies
  • 1 Bravos

Previous account summary

I have moved to virginplus from public mobile and now I cannot access my previous billing history in public mobile account. What can I do?

ArnabRocky by Great Neighbour / Super Voisin
  • 1 replies
  • 0 Bravos

Phone Number Transfer Unsuccessful

It's been over 5 hours and i'm still without phone service. I got a text fro my other provider right away and approved the transfer. I then changed my SIM card and have not gotten service.

Emily1734 by Great Neighbour / Super Voisin
  • 6 replies
  • 0 Bravos

Resolved! Back-up SIM in case I lose the phone ?

I am thinking to buy a second SIM card to take with me while traveling. In case I lose the phone, I will activate the new card in the back-up phone I carry with me. Is this possible ?I am travelling in the US, so my main number already have roaming a...

oldrinba1 by Great Neighbour / Super Voisin
  • 1 replies
  • 0 Bravos

Incorrect billing for promotional plan

I've tried searching this question, but perhaps am not choosing the correct words. In August I took the 50GB/$50.00 offer, if taken for 90 days/three months. Nevertheless, I have been billed the $55.00 per month, in three month increments, twice now:...

RedMtl1 by Good Citizen / Bon Citoyen
  • 5 replies
  • 1 Bravos

when the billing cycle starts?

I purchased a new sim card on Dec5 but have not received it yet and the card has not been activated, my credit card has been charged for purchasing one-month service on Dec5, but I have not received the card, what would be the next payment day? many ...

scarlet121788 by Great Neighbour / Super Voisin
  • 3 replies
  • 0 Bravos

International call minutes

 I have had the 300 minutes international call but not been able to use it. I bought it to make some international calls but whenever I try calling any international number, it keep saying I do not have or cannot make the call. That I do not have the...

Oga_pati by Great Neighbour / Super Voisin
  • 4 replies
  • 0 Bravos

Boxing week plans are here

Check this one out 60GB for $45 5G unlimited plan or opt in for 90 days and it’s only $40 . So $120 for 180 GB to use over 90 days . Don’t hesitate on this one . And merry Christmas all  

Handy1 by Mayor / Maire
  • 10 replies
  • 3 Bravos

Resolved! Need account unlocked!

Hello, my PM account (not this one) is locked out and cannot reset password. I had to create this separate Community login just to ask for help since I cannot log in to my main account. Can you please send me a private message so I can give the info ...

Fallies by Great Neighbour / Super Voisin
  • 3 replies
  • 1 Bravos
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