07-24-2024 07:03 PM
I WAS CHARGED TWICE ON MY JUNE BILL.....HOW DO I GET THIS RECTIFIED?
Solved! Go to Solution.
07-24-2024 07:17 PM
you sure not a pending charge ?
you need PM to help to refund the extra charges. Open ticket using the orange chatbot icon on the lower right , type Submit ticket, clcik Contact Us to open the ticket open screen
07-24-2024 07:05 PM
Use the chatbot or orange bubble to create a ticket for agent to review.
What was the charge? Did you change your plan mid cycle?
07-24-2024 07:04 PM
@BANJO1, for billing issues you will need to open a ticket through the Chatbot:https://widget.telus.tiia.ai/publicmobile/publicmobile.html(and then type: Customer Support Agent)
Or, if you are having trouble with the Chatbot try sending a private message to:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437(note: you will need to be logged into your Community account for this link to work)
