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Confired Switch to new plan did not work!

Kan3
Good Citizen / Bon Citoyen

Hello,

I was on the $35 CAN US 5G unlimited plan. Then early December I was able to switch to the $29 US-CAN 4G plan. When I confirmed the switch, the web page provide 2 options - switch that day or when the billing cycle resumes in early January. I chose early January but now the plan details no longer shows US availability for calling. Just canada wide...

Please help.

How can I log a trouble ticket?

Thank you.

 

1 REPLY 1

kb_mv
Mayor / Maire

@Kan3 You can open a ticket by selecting chat bubble at bottom of screen or directly messaging support at: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

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