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Subscription Error

Ashley_J
Great Neighbour / Super Voisin

I was looking to purchase the $29 promo today with 20gb date, though upon payment, I realized that it only had 10gb data.  Can this be amended please before I activate?

5 REPLIES 5

ORNGNBLK
Model Citizen / Citoyen Modèle

@Michael051 If you’ve signed up ,and currently have the $29 /10GB, do you see the $29/20 GB in your account under “manage subscription”, “change subscription”? If so, you can change to that one (be sure to change on renewal) to take affect 30 days or less from now and deal with the 10 GB for this month. If that’s not an option, perhaps an agent can change it for you. You can send a message by opening a ticket using the orange chat bubble on the bottom right. 

Michael051
Great Neighbour / Super Voisin

i want to switch to the $29/month 20GB at 5G speed too, can CSA please assist? thank you!

Cuffy
Great Neighbour / Super Voisin

You're going to have to get on line with a CS Agent and find out if this can be done.  Go to Support on your app click on Customer Service Agent follow the prompts to tell your story.  CS Agents available 9.00 am to 10 pm EST seven days a week.

ORNGNBLK
Model Citizen / Citoyen Modèle

@Ashley_J  although every users offers may vary, I can currently see through the website (for new users) two $29 plans. Are you not able to choose the 20 GB version you want? Or have you already selected the 10 GB one by accident? 

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@Ashley_J wrote:

I was looking to purchase the $29 promo today with 20gb date, though upon payment, I realized that it only had 10gb data.  Can this be amended please before I activate?


Hello @Ashley_J 

You need to reach out to a CS Agent to resolve this. Here is their link.

 https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437  

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