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My current phone has a public mobile e-sim. The screen is broken so I can't see it or use it. How do I switch my number to a new phone? Thank you!

Hello,Within the last hour I subscribed to Public Mobile and ported my number from FIDO. I haven't received the text message yet to complete the porting. Please advise what I can do to resolve. I entered the IMEI number during porting. I also provide...