sim card

[Mathilde-3]

i haven't received my sim card yet ordered february 16th, is this normal?

[Dunkman]

---

@Mathilde-3 wrote:

i have received my sim card yesterday and could not complete the last step to activate the phone

still problems!

---

@Mathilde-3 

The last step requires that you download the PM app on your phone and to finish activation.  Did you download app?  If you did, what error message was shown?

[Mathilde-3]

i have received my sim card yesterday and could not complete the last step to activate the phone

still problems!

[Shaila]

I am in the same situation. Did you receive it at all ? What did you do? The customer service with this cellular service is the worst I have encountered. I regret paying for the new subscription and SIM card.

[computergeek541]

self solution removed

[Mathilde-3]

thank you for your reply, will wait a little longer.

[Chalupa_Batman · Accepted solution]

---

@Mathilde-3 wrote:

i haven't received my sim card yet ordered february 16th, is this normal?

---

Hello @Mathilde-3 

It can take up to 3-4 weeks in the snail mail aka Canada Post.

To get a new SIM card the fastest routes are these.

https://www.publicmobile.ca/en/bc/pick-up-SIM - Find a local store in your area.

Amazon - Here you can get it cheaper and maybe a few days wait $4.99

Don’t worry about paying extra fees. You can reach out to a CS Agent and show them proof of purchase and they will gladly credit your account the amount paid, minus taxes.