07-12-2024 09:53 AM
suddenly is the data is not working. I need help with this as soon as possible. Please
07-12-2024 12:50 PM
What plan are you on? You might want to login to the PM app and check your current data usage.
If it is not over your allotted limit then reboot your phone.
07-12-2024 11:17 AM
Try your apn settings
https://www.publicmobile.ca/en/on/get-help/articles/set-up-data-on-an-android-phone
07-12-2024 10:43 AM
Is talk and text working fine?
Possibly ran out of data in this payment cycle
Maybe try a simple reboot of your phone.
07-12-2024 09:56 AM - edited 07-12-2024 10:02 AM
@Shdh, a few things to check for, look in your phones settings (if Android) to see if you have a data limit set that might have been reached. If you do you can increase the value or remove it, also, check in you PM app to see how much data you have used up for the month compared to what your plan includes. Also check to make sure you did not some how turn off Cellular data in your settings. If everything looks correct from your side try restarting your phone. If you still have no data you should contact a CS_agent by clicking the orange round circle in the bottom right corner of your screen and type: Customer Support Agent